Denied Boarding at Port, with PITIFUL Compensation

[twangster]

29 minutes ago, richstowe said:

Shame on RC . This is outrageous . The paltry compensation offers add insult to injury . The fact that these were GTY cabins should shift NONE of the blame onto the passengers .

 

This should read Royal managing to get double revenue on a few cabins . They already got paid once .

 

Who is shifting blame to the passengers involved?

 

How are they getting double revenue?  The jilted guest will get a full refund and a paltry 25% FCC.  That's a loss of some revenue.  Royal isn't keeping double revenue.

 

There is no winner in this game they are playing.  Stockholders should be concerned that they are losing revenue, a minimum of 25% FCC plus one heck of a lot more in lost good will that will be very difficult to get back.   Royal loses money, guests lose faith and trust in the company.  Terrible outcome.  

 

Edited November 28, 2023 by twangster

[gumshoe958]

8 minutes ago, twangster said:

 

Who is shifting blame to the passengers involved?

 

How are they getting double revenue?  The jilted guest will get a full refund and a paltry 25% FCC.  That's a loss of some revenue.  Royal isn't keeping double revenue.

 

There is no winner in this game they are playing.  Stockholders should be concerned that they are losing revenue, a minimum of 25% FCC plus one heck of a lot more in lost good will that will be very difficult to get back.   Royal loses money, guests lose faith and trust in the company.  Terrible outcome.  

 

In no way is it right, but Royal’s logic will be that people who book guarantees are more price conscious and less likely to spend $$$ on board so are more easily dispensable.

Put simply, Royal is happy to live without them if, quite reasonably, they decide to take their business elsewhere. Money talks.

[richstowe]

sss

5 minutes ago, twangster said:

 

Who is shifting blame to the passengers involved?

 

How are they getting double revenue?  The jilted guest will get a full refund and a paltry 25% FCC.  That's a loss of some revenue.  Royal isn't keeping double revenue.

 

Multiple mentions of , "That's why I never book QTY cabins . That's partially putting some of the blame on people booking them . You are free to disagree.

Secondly, when passengers don't show up RC gets the full amount of their cruise PLUS the amount of cabins they can sell again. If you overbook you get double revenue at the risk of screwing certain passengers when not enough people don't show up . Royal is willing to take that risk and that's why shame on them !

[Jimbo]

4 hours ago, sgmn said:

Mmmm, when is a Guarentee  not a Guarentee .....

We've got a cruise ex Singapore in a few months with a guarentee. Won't be too happy if we fly half way round the world to get bumped at the port 

I sure would be calling Royal before stepping foot on that plane to fly half way around the world and not have a cabin assigned. I would call and demand they assign me a cabin now or refund me cost of cruise plus whatever any other non refundable money !! Flights, hotel rooms etc.

 

When we have booked Gty's we always get our cabin assigned within a week or 2 every single time.

Edited November 28, 2023 by Jimbo

[Starry Eyes]

46 minutes ago, richstowe said:

sss

Multiple mentions of , "That's why I never book QTY cabins . That's partially putting some of the blame on people booking them . You are free to disagree.

Secondly, when passengers don't show up RC gets the full amount of their cruise PLUS the amount of cabins they can sell again. If you overbook you get double revenue at the risk of screwing certain passengers when not enough people don't show up . Royal is willing to take that risk and that's why shame on them !

I agree, but go after the big offenders first.  Both airlines and hotels are notorious for substantially overbooking with the expectation that there will be no shows, allowing them to collect double revenue.  They ruin trips, too.  The number of incidents where cruise lines overbook seems pretty low compared to others in the hospitality industry.  

[The Fun Researcher]

15 minutes ago, Starry Eyes said:

I agree, but go after the big offenders first.  Both airlines and hotels are notorious for substantially overbooking with the expectation that there will be no shows, allowing them to collect double revenue.  They ruin trips, too.  The number of incidents where cruise lines overbook seems pretty low compared to others in the hospitality industry.  

Difference is, there is a lot more flexibility last minute if you have a flight or hotel overbooked.  Much easier finding an alternate flight or hotel than a cruise.  There is NO option for a cruise last minute.  I agree that it shouldn't happen in any case.

[twangster]

I emailed a crew position today for a different ship and immediately got an out of office reply.  They will be "gone" for 5 days starting yesterday.  They will return on day three of the next cruise.  It's not a 3 day cruise.

 

This is on a different ship but I suspect there are some crew needing to be by themselves not in a crew corridor for a few days.  Five days to be specific.  I'm thinking maybe a group of guest cabins at the end of hallway were allocated for this purpose.

 

Edited November 28, 2023 by twangster

[richstowe]

15 minutes ago, Starry Eyes said:

I agree, but go after the big offenders first.  Both airlines and hotels are notorious for substantially overbooking with the expectation that there will be no shows, allowing them to collect double revenue.  They ruin trips, too.  The number of incidents where cruise lines overbook seems pretty low compared to others in the hospitality industry.  

Very true. I guess it's worse because the consequences are worse and it's new bad idea .You can generally get on a later flight with good compensation.

Besides do we excuse this because other travel segments are overbooking ?

[cruiselvr04]

 

 

If this is really what happened shame on Royal.  To get to the pier and then  find out is not the way to treat anyone.  They need to be making calls days prior to try to work this out.  I’d be furious even if I lived in the port city.  You make plans, pack, take the dog to the kennel, waste vacation time, pay to park your car, etc.  At the least, they deserve their money back and a free future cruise of equal value.  It’s not like an airline who can put you on the next flight or a hotel who can send you to another down the street.  Those are bad but this is unacceptable. If it’s sick crew then that needs to be planned for period.  

[cruisin from florida]

26 minutes ago, Starry Eyes said:

I agree, but go after the big offenders first.  Both airlines and hotels are notorious for substantially overbooking with the expectation that there will be no shows, allowing them to collect double revenue.  They ruin trips, too.  The number of incidents where cruise lines overbook seems pretty low compared to others in the hospitality industry.  

I don't think the airline comparison holds up, given that in addition to compensation for getting bumped, they will usually get you on a flight the same day or the next. One day of inconvenience, or one day of missed vacation, versus missing the whole cruise. I hope this gets enough coverage that they won't do it again, and do more to make those passengers whole.

In terms of people who get guarantees not being big spenders, thus more disposable as passengers, folks getting balcony or suite or oceanview guarantees are still paying more than the minimum to cruise. I really hope that isn't factoring into who gets bumped.

Edited November 28, 2023 by cruisin from florida

[sgmn]

1 hour ago, Jimbo said:

I sure would be calling Royal before stepping foot on that plane to fly half way around the world and not have a cabin assigned. I would call and demand they assign me a cabin now or refund me cost of cruise plus whatever any other non refundable money !! Flights, hotel rooms etc.

 

When we have booked Gty's we always get our cabin assigned within a week or 2 every single time.

Jimbo,  we're going to enjoy a holiday in Singapore for a few days first. Will be annoyed, but it's not the be end and end all if the worst happens. We'll still have a good time enjoying a fascinating city.  Maybe spend the cruise time exploring Thailand or Malaysia instead 

Edited November 28, 2023 by sgmn

[sgmn]

1 hour ago, gumshoe958 said:

In no way is it right, but Royal’s logic will be that people who book guarantees are more price conscious and less likely to spend $$$ on board so are more easily dispensable.

Put simply, Royal is happy to live without them if, quite reasonably, they decide to take their business elsewhere. Money talks.

In my opinion that's rubbish and a huge generalisation.  My next guarantee cruise I've bought ship tours for each port and specialised dinner reservations already. 

Always prepay gratuities and tip on top. 

I guess I just assumed that guarantee meant guarantee,  not maybe you'll get a cabin, maybe you won't .

 

 

[Tatka]

We do not book GTY .. We did  in the past with various lines and always made sure it was assigned before our cruise.

[Starry Eyes]

21 minutes ago, cruisin from florida said:

I don't think the airline comparison holds up, given that in addition to compensation for getting bumped, they will usually get you on a flight the same day or the next. One day of inconvenience, or one day of missed vacation, versus missing the whole cruise. I hope this gets enough coverage that they won't do it again, and do more to make those passengers whole.

In terms of people who get guarantees not being big spenders, thus more disposable as passengers, folks getting balcony or suite or oceanview guarantees are still paying more than the minimum to cruise. I really hope that isn't factoring into who gets bumped.

Personally I think it is wrong for both cruiselines and airlines.  The airlines knowingly overbook, much more so than the cruiselines.  The do ask for volunteers and they do offer compensation.  Sometimes nobody volunteers and someone gets bumped involuntarily.  Depending on the airline and the route, there might not be an available flight soon enough for the passenger’s needs.  A flight the next day, for example, may well cause them to miss their cruise or a special event.  Recently, like the airlines. The current disappointing report aside, Royal has also asked for volunteers and offered compensation…except Royal made the offer in advance, not in the terminal like the airline…that is much better than the airlines.

[kwokpot]

4 hours ago, soremekun said:

19 days until Anthem.  Booked a GTY balcony.  I personally wouldn't mind being denied boarding and having the option to choose another cruise such as Icon.  It would be an inconvenience but the upgrade would be worth it.

I'm on the Anthem's Christmas Eve cruise and still haven't received my OV Guarantee cabin. I', traveling with other family members who have their cabin already. The cruise is sold out. 

[Starry Eyes]

40 minutes ago, richstowe said:

Very true. I guess it's worse because the consequences are worse and it's new bad idea .You can generally get on a later flight with good compensation.

Besides do we excuse this because other travel segments are overbooking ?

No we don’t excuse it.  I clearly said it was wrong for all segments of the hospitality industry.  I merely pointed out that cruiselines are not the biggest offenders.  The others can destroy trips too.  A hotel example:  I made a six day reservation at a major brand hotel for a conference well in advance.  When I arrived, I was told they were overbooked as was every hotel nearby.  They canceled all six nights of my only reservation, arranged one night at their affiliate 15 miles away and were not concerned about that I had no place to stay the other five nights.  That was my last stay with that brand.

Edited November 28, 2023 by Starry Eyes

[soremekun]

8 minutes ago, kwokpot said:

I'm on the Anthem's Christmas Eve cruise and still haven't received my OV Guarantee cabin. I', traveling with other family members who have their cabin already. The cruise is sold out. 

I used the barcode trick to find out my stateroom assignment, although it can still change.  My SetSail pass still shows as GTY.

Edited November 28, 2023 by soremekun

[scooby1]

We have a GTY J-Suite for a cruise next year, but at the time it was all that was available in that class and above if memory serves me correctly. There wasn’t the ability to choose a cabin and this was booked whilst on an RCL cruise. We have international flights and kids travelling with us, if they bumped us from the cruise at the terminal I wouldn’t need to post about it, people would hear it from the terminal. 
 

As others have said this isn’t a hotel or flight, we specifically choose hotels that don’t have an overbook policy, I mean who wants to turn up and they say oops sorry not room. 

[kwokpot]

17 minutes ago, soremekun said:

I used the barcode trick to find out my stateroom assignment.  Although it can still change.  My SetSail pass still shows as GTY.

how does that work?

[soremekun]

1 minute ago, kwokpot said:

how does that work?

What works for me:

Pull up my SetSail pass on the computer

Scan the barcode with my phone's camera

The numbers after the dash show your deck and stateroom number

 

Others, please chime in if you have a more efficient way of doing it.

[cruisin from florida]

1 minute ago, soremekun said:

What works for me:

Pull up my SetSail pass on the computer

Scan the barcode with my phone's camera

The numbers after the dash show your deck and stateroom number

 

Others, please chime in if you have a more efficient way of doing it.

My barcode app lets me upload an image, so I just do a screenshot. That said, it doesn't work until a cabin is assigned, and I don't think these poor folks ever got to that stage 

[soremekun]

11 minutes ago, scooby1 said:

We have a GTY J-Suite for a cruise next year, but at the time it was all that was available in that class and above if memory serves me correctly. There wasn’t the ability to choose a cabin and this was booked whilst on an RCL cruise. We have international flights and kids travelling with us, if they bumped us from the cruise at the terminal I wouldn’t need to post about it, people would hear it from the terminal. 
 

As others have said this isn’t a hotel or flight, we specifically choose hotels that don’t have an overbook policy, I mean who wants to turn up and they say oops sorry not room. 

I completely understand.  For me, Bayonne is a short flight, 4 hour drive, or 5 hour train ride home.  So far, I haven't booked a pre-cruise hotel.

[shipgeeks]

I'm not convinced that we know the whole story.  Are they really claiming that the letter was handed to them as they stepped up to the counter to complete checkin and board?  Or did RC try to email/text/phone them beforehand (as is the usual protocol), and they didn't receive it?

[kwokpot]

6 minutes ago, soremekun said:

What works for me:

Pull up my SetSail pass on the computer

Scan the barcode with my phone's camera

The numbers after the dash show your deck and stateroom number

 

Others, please chime in if you have a more efficient way of doing it.

Thank you so much for this. Never knew about this. My cabin is assigned and we're next to family!

 

[soremekun]

4 minutes ago, kwokpot said:

Thank you so much for this. Never knew about this. My cabin is assigned and we're next to family!

 

Don't feel obligated.