My wish list for Princess

[loge23]

On 3/29/2024 at 11:50 AM, Lady Arwen said:

I would love to see a total ban of all indoor smoking, including the casino.  It’s time, Princess.

I'd go all the way - no smoking at all anywhere on board.

[loge23]

On 3/29/2024 at 3:06 PM, JamieLogical said:

While we're wishing, I wish they would retrofit all of their tiny showers with doors instead of curtains the way MSC has done on several of their older ships that used to have curtains:

 

 

 

 

 

Probably my biggest gripe about Princess is the shower curtains. I mean, they were still putting shower curtains in bathrooms on ships built in 2022?!?! Everyone else got rid of shower curtains eons ago!

Yes! Great one!

The curtains are always moldy. We end up always asking for a replacement or thorough bleaching. I'm almost at the point of actually bringing a bleach spray cleaner with me when we go on Princess.

[MsSoCalCruiser]

5 hours ago, Cruise Raider said:

I am going to try this.  A friend of mine has made mention this is what she does.  
at least I write out a list of everyone that made our cruise special and put them in their proper areas on that list.  I take photos of name tags so I don’t misspell their names on the survey, although autocorrect tries to trip me up every time.  

I also take photos of their faces and name tags. I totally agree with you that we need more than five spaces because there are a lot more amazing employees than that that make our cruises special. 

[doghog]

15 minutes ago, loge23 said:

Yes! Great one!

The curtains are always moldy. We end up always asking for a replacement or thorough bleaching. I'm almost at the point of actually bringing a bleach spray cleaner with me when we go on Princess.

Ours wasn't on our recent Enchanted cruise. 

[loge23]

Excellent suggestions for the Front Office to ignore! At least we're entertaining ourselves!

My little contribution is how about getting all of the Customer Service people on the same page? Is this too difficult, oh Grand and Great Princess Headquarters?!

I'm sure many of you have endured the wait (also a big problem btw) for a live rep on the phone - or chat - only to get the wrong or misleading information. This has happened pretty much every time we have contacted Princess.

Case in point: We recently attempted to book some Princess excursions for an upcoming cruise from our pool of non-refundable credits, including a booking credit and our Stockholder credit. Problem is, they put a little in my name and the rest in my wife's name. Sounds simple, but can't we apply my wife's credits to my tour? So off we went on a half-day marathon through Bizarroland. After holding for a half-hour or so, we finally got a harried-sounding rep whom was clearly having a rough day. After giving the rep out personal information (including our current booking), he hung up on us after our request. How do we know this? Because he had our information and could have easily called us back if we were disconnected. He didn't, so we decided to try the chat.

Around in circles we went only to keep reaching the bureaucratic roadblock at the end: No, we cannot combine credits! We knew this not to be the case from previous trips through Princess Bizarroland. Princess will charge a surcharge for single cruisers, but won't combine a married couple's credits! Nuts!

So much for the chat. Back to the phone que. Another half-hour or so passed before we were connected to our third rep of the odyssey. This time, a young-sounding woman couldn't be more polite and gracious. We explained our dilemma. Finally, the correct answer for any customer rep: "No problem"!

She cautioned us it may take a while, repeated her name "if I lose you", and after a few quick minutes came back on with the "simple" solution - and took care of the bookings for us. Voila!

I enjoy a drink now and again, but this is ridiculous!

This isn't an isolated incident. 

Please Princess, properly train your service reps! It shouldn't take three reps and three hours to manage a simple request from customers, let alone repeat ones.

 

 

[memoak]

Just now, loge23 said:

Excellent suggestions for the Front Office to ignore! At least we're entertaining ourselves!

My little contribution is how about getting all of the Customer Service people on the same page? Is this too difficult, oh Grand and Great Princess Headquarters?!

I'm sure many of you have endured the wait (also a big problem btw) for a live rep on the phone - or chat - only to get the wrong or misleading information. This has happened pretty much every time we have contacted Princess.

Case in point: We recently attempted to book some Princess excursions for an upcoming cruise from our pool of non-refundable credits, including a booking credit and our Stockholder credit. Problem is, they put a little in my name and the rest in my wife's name. Sounds simple, but can't we apply my wife's credits to my tour? So off we went on a half-day marathon through Bizarroland. After holding for a half-hour or so, we finally got a harried-sounding rep whom was clearly having a rough day. After giving the rep out personal information (including our current booking), he hung up on us after our request. How do we know this? Because he had our information and could have easily called us back if we were disconnected. He didn't, so we decided to try the chat.

Around in circles we went only to keep reaching the bureaucratic roadblock at the end: No, we cannot combine credits! We knew this not to be the case from previous trips through Princess Bizarroland. Princess will charge a surcharge for single cruisers, but won't combine a married couple's credits! Nuts!

So much for the chat. Back to the phone que. Another half-hour or so passed before we were connected to our third rep of the odyssey. This time, a young-sounding woman couldn't be more polite and gracious. We explained our dilemma. Finally, the correct answer for any customer rep: "No problem"!

She cautioned us it may take a while, repeated her name "if I lose you", and after a few quick minutes came back on with the "simple" solution - and took care of the bookings for us. Voila!

I enjoy a drink now and again, but this is ridiculous!

This isn't an isolated incident. 

Please Princess, properly train your service reps! It shouldn't take three reps and three hours to manage a simple request from customers, let alone repeat ones.

 

 

Your wife can hide her credits to book excursions for both of you. As far as the phone waits why not get a CVP or are they not available to you ?  I can get ahold of my CVP and have a quick answer 

[memoak]

Just now, memoak said:

Your wife can hide her credits to book excursions for both of you. As far as the phone waits why not get a CVP or are they not available to you ?  I can get ahold of my CVP and have a quick answer 

Should say use credits 

[Dani24]

On 4/17/2024 at 4:48 PM, ldubs said:

 

 I've done the comparison calculations for the packages for sure.  I'm pretty sure if I was any kind of drinker I would opt for the package.    I was referring to once on board.  Probably misunderstood. 

 

Do they still offer the "You Made a Difference" cards on the ship? We have used those while sailing to submit praise for crew members, and then also add their info to the survey. But that way if something goes wrong with the survey, I know they received recognition on the ship. 

[LACruiser88]

3 hours ago, Dani24 said:

 

Do they still offer the "You Made a Difference" cards on the ship? We have used those while sailing to submit praise for crew members, and then also add their info to the survey. But that way if something goes wrong with the survey, I know they received recognition on the ship. 

Yes, they have left them in our cabin.

[Torfamm]

20 hours ago, loge23 said:

Yes! Great one!

The curtains are always moldy. We end up always asking for a replacement or thorough bleaching. I'm almost at the point of actually bringing a bleach spray cleaner with me when we go on Princess.

I’ve never seen mold. I do think the switch from plastic to fabric was a step in the right direction. Personally I also prefer glass doors though.

[kywildcatfanone]

I wish they would offer desserts that they have in the DR in the buffet area.

[Teechur]

11 hours ago, kywildcatfanone said:

I wish they would offer desserts that they have in the DR in the buffet area.

Especially scooped ice cream. 👍

[kywildcatfanone]

5 hours ago, Teechur said:

Especially scooped ice cream. 👍

Yeah, that would be good.  Celebrity does that.  I really don't understand why they don't just offer the same desserts in both places.  Seems that would easier to plan and prepare.  Same with many menu items.