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Everything posted by Mary229
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Cruise line websites . What is the issue ?
Mary229 replied to horseymike's topic in Ask a Cruise Question
All of the cruise lines ALL, regardless how big or small provide any agency with marketing materials. This includes mailings, website “brochures” , etc…. Each agency then decides who they want to work with and that will be based more on who their customer base is than on other variables -
Cruise line websites . What is the issue ?
Mary229 replied to horseymike's topic in Ask a Cruise Question
For example on Holland’s notoriously bad website all last week many people using different operating systems could not get past the first step of booking. One could not even get a price. The website is cluttered with links that result in an error message dead end. -
NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
That is a well known clause and the only thing that keeps them in check is the power of the purse. For a most recent example go to the Oceania boards when they tried just such a cruise when the Middle East conflict began. There are many examples. For the people on the initial cruise it is a terrible event but going forward the line starts losing business as people do become very vocal. I just warned someone away from NCL because of news articles published about this same topic. Turns out publicly shaming does work -
I simply hit cancel and voila turns out I am still logged in. I am on Apple
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Make sure you select the refundable deposit. There are two published fares, the base rate and the with Have It all. Most often HIA comes with refundable deposits. There is a third non published fare call Advantage fare. It is slightly higher than the base fare but it is refundable. One gotcha that occurs sometimes. If you pay for the cruise in full that could be considered final payment and penalties begin even if it is before the overall cruise final payment date. if your TA is familiar with Princess they probably know Holland very well too
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NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
Actually this is not even a situation about complaining, it is commentary on how to properly execute a change of policy especially when it is a very longstanding policy -
NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
The AARP example was CC. But yes and I advocate all forms of communication when you complain. My response was to someone who was being dismissive of complaining here -
NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
There have been examples of HAL responding quickly because of Cruise Critic threads. The one that I recall most recently was the introduction of the AARP OBC. The language changed two or three times in one day in response to comments on these boards -
NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
I think HAL does read this forum. I also think we need to speak up. Many businesses go happily along because no one speaks up. it is not because we work for HAL which saying so is just plain snarky. It is because I meet so many people who have been manhandled by agencies, tour companies or cruise lines and sit quietly stewing. If you speak up effectively you might be surprised. Sitting back and saying nothing gets you absolutely nothing -
NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
But that should be stated during booking process. And it should be stated with a popup or other deterrent. -
I want to become a TA to book my own cruises
Mary229 replied to red904's topic in Ask a Cruise Question
If an agency agrees to “contract” her and she gets credentialed and pays her fees she will get something. Of course anything that she gets will have to be split with the agency then pay income taxes. She would do better to buy the AARP gift cards and get the 10% off along with any shareholder benefits she might get by purchasing shares -
NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
There is contractual obligations and then there is the fact that consumers will leave them if they stick them in a bad room after they carefully selected a particular placement particularly in light of the fact that they charge extra to make that choice. I think they are only left with selling everyone a guarantee then doing a bidding/upsell near sailing to profit from those who want better placement. -
Cruise line websites . What is the issue ?
Mary229 replied to horseymike's topic in Ask a Cruise Question
I have been told numerous times that all of the CCL brands outsource to the same company. I do not understand why you would not change companies after the 7 year of poor performance. However there do seem to be operational differences among the brands -
My DH and my brother in law both said of the Antarctica cruise, “best cruise ever”
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Unfortunately people do buy it. We sold collectibles and know a tad about art. My husband’s friends wanted us to view the “art” they were going to buy. We refused as we never comment to another’s customer about valuation. Unfortunately this dear man paid $15000 for something I wouldn’t give $100 for. A well known tactic in sales is to charge an exorbitant price and the price sets the credibility
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NEWS FLASH: HAL to favor Triples and Quads
Mary229 replied to crystalspin's topic in Holland America Line
Exactly. As I have noted numerous times I was offered a family room. Usually they don’t book those to couples ever but they offered so I snapped it up. I was warned coming and going. If this thread is still alive when I go I will report