Sent email to Medallion "experts" in May re: problems with our acconts...reversed DOB (he has mine, I have his), they gave me his middle name (I don't have one), plus many more errors.
Then they did upgrades to the medallion & the web version. No longer able to log in for either of us on the app or the web version. Before this, I was able to log me in on the web version (using his DOB) and managed to get us into the green lane and make MDR res.
Now, I don't know what else is messed up since we can't log in at all.
Emailed again a couple of hours ago and already got a (sort of) response: "I have checked in with the tech department concerning your ticket. I am still awaiting a response. When they reach out to me, I will forward the information to you and resolve your issue. We appreciate your patience."