Royal Caribbean Care Team

[SamFritz]

Late Tuesday night I received word that my brother and his wife were killed the Costa Maya tour bus crash. Having now safely returned home from the most unwanted stay in Playa Del Carmen imaginable, I feel it is very important to acknowledge the wonderful support that the Royal Caribbean Care Team provided to Diana and I while we were there.

 

In addition to lovingly and professionally guiding us through the necessary steps to facilitate the repatriation of our beloveds’ remains, they made every arrangement from flights, to hotels, to transportation, and meals. They even provided a grief counselor, who met us upon our arrival at the Cancun airport and was with us at every critical moment and available to us at anytime we just wanted to talk with someone.

 

I am so grateful for the people of the RCCL Care Team. Without them we would most certainly be spending this holiday away from our family and trying to accomplish over the next week or two, what we just did in four days.

 

 

 

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[soremekun]

I'm so sorry for your loss. Words probably cannot accurately describe your emotions at the moment.

Thank you for sharing this information about a side of Royal Caribbean we will never experience.

 

_______________________

Carnival Paradise - August 2015 - 5 nights

Carnival Splendor - August 2016 - 6 nights

Carnival Magic - August 2017 - 8 nights

Royal Caribbean Harmony of the Seas - August 2018 - 7 nights (booked)

Royal Caribbean Anthem of the Seas - August 2019 - 9 nights (booked)

[Clarea]

Can't imagine how difficult this must be for you Sam. I'm very glad to hear how well RC has provided support to you and your family during this horrible experience. Our thoughts are with you and your family.

[dani negreanu]

Sam and Diana,

Such a relief to know that your grief was eased a bit by RC's care team.

In this special evening for so many in CC, you're in my thoughts. In Hebrew we say: "May you know grief, but on its own time, and not before its time..."

Dani from the Holy Land

[cb at sea]

I'm so sorry for your family....I know bad stuff happens all the time, but when someone is on vacation, it's so unexpected. You have my prayers.

[Langley Cruisers]

Words seem so hopeless right now.

 

I am so sorry for your loss. :(

[spookyfudge]

Wow so sad, but thank God how they handed it for you.

[A2Mich]

Wow.....I’m so sorry for your and the family’s loss, and unimaginable circumstances. I am glad to hear that Royal Caribbean has done what they can to help you in these times....

[parrothead34984]

So sorry for your loss. I thank you very much for sharing this story of how the care team excelled at their job. Peace be with you.

[TNcruising02]

I am so sorry for your loss. I remember reading your posts before you knew what happened, but couldn't get in touch with your brother and his wife on the ship. I thought that with all of the people on that cruise, surely they were fine. Then I read your post the next day with shock and sadness. I am glad that RCL stepped up and helped you when you needed it most. Their service sounds incredible and I hope it helped lighten the weight of what had to be a traumatic trip.

 

Your family is in my thoughts and prayers during this difficult time. I am very sorry this happened.

[barbeyg]

Sam, you and yours are in our prayers during this time. My father died the week of Thanksgiving, and know how difficult the holidays can be. I am so sorry.

 

 

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[Merion_Mom]

May their memories be a blessing.

 

You also have the warm support of the Cruise Critic community. Thank you for sharing your thoughts with us about this heart-rending situation.

[DaniDanielle]

There are no words, but know even though we don’t know you, your family will be in our prayers.

 

 

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[reallyhooked]

Condolences. May the peace of God be with you.

[The Grumpus]

Thank you for posting your experience about a subject I truly hope to never experience. It is good to know though that RCI was there for you & your wife during your unimaginable trip to Mexico. May peace be with you & yours.

[ReneeFLL]

So sorry for your loss. I'm glad that RC helped you through a very difficult time.

[Baby let's cruise away]

No words......just prayers.

 

 

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[vickiw0318]

Thank you for sharing your positive experience. The support of others is so important when trying to navigate the necessary details of a heartbreaking situation. Prayers to you and your family.

[Aquahound]

Thanks for the update Sam. God bless. The Cruise Critic care team is with you all the way!

[KeywestK]

Thank you for updating us. I'm glad that RCI was able to assist you through this devastating time.

 

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[Paulette3028]

Mere mortal words seem lacking at this time of grief for you and your family. Dani has found some words of comfort that I hope help you through this very difficult time. The CC community who may not know you individually but can all try to give you a feeling of friendship at this very sad time in your life.

 

May you find strength in knowing that we send our thoughts and prayers to you.

 

Sam and Diana,

 

Such a relief to know that your grief was eased a bit by RC's care team.

In this special evening for so many in CC, you're in my thoughts. In Hebrew we say: "May you know grief, but on its own time, and not before its time..."

 

Dani from the Holy Land

[preschool teacher]

My sympathies is with you. Hold on to God during this time. blessings

 

 

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[BonTexasNY]

Good to know RCI Care Team was with you all the way showing compassion and much needed guidance.

May you and your family continue to gather strength and support during this shattered time in your lives.

[cruiseguy1016]

Sam - I know you will never completely get over this horrible tragedy but I hope you are able to find some joy and happiness through other things this holiday season.

[birdylady]

Sam,

I have been following your journey since your first post. I have been amazed at your willingness to share such a difficult and painful situation. Your posts have been filled with compassion and grace. I am glad to know you are now back home and hope you’re healing can’t begin.

 

Erika