SAS21 Posted May 7, 2018 #26 Share Posted May 7, 2018 I logged in mine was also showing 0 with pre gold status. I logged out then logged back in with no changes and mine was correct then. Link to comment Share on other sites More sharing options...
SlackerMedic711 Posted May 7, 2018 #27 Share Posted May 7, 2018 I noticed also that the gender was Not there I changed it and as you all are saying points and status are now in sink .. For how long who know ?? (Little hint of sarcasm) 🤷🏻*♂️ Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
3CatsInMA Posted May 7, 2018 #28 Share Posted May 7, 2018 (edited) Mine is showing the correct status, but the points are incorrect. It didn't reset to zero, but it never updated after our cruise two weeks ago. The past cruises tab lists everything correctly, but the points didn't add in yet. I've always had a problem with the website listing me as female, even though I'm pretty sure that's not the case; that's now fixed. But at least least back then my point total was accurate!:rolleyes: EDIT: After giving myself a gender change to female and then back my points total is correct now. Edited May 7, 2018 by 3CatsInMA Link to comment Share on other sites More sharing options...
MaryCS62 Posted May 7, 2018 #29 Share Posted May 7, 2018 Just logged into my crown & anchor account this morning and it's showing 0 points & Pre-Gold status (but my past cruises are still there)....should be 33 points and Platinum for me. Just curious if anyone else is seeing 0 points this morning as well....hoping it's a glitch. :eek: ******UPDATE******** Got through to the Crown & Anchor support and they said it's a glitch that's being worked on with no ETA of when it will be resolved. He verified my correct # of points and status. WHEW. ******THE FIX******* Thanks to Husky1987 below for this fix! Check your profile settings...if your Gender field is blank, set your gender and click save. Then logout, wait about a minute, log back in, and your points & status should be back to normal. Thanks Husky1987! Mine was correct a couple of days ago (16 pts, 2 past cruises), then zero with 2 past cruises when I looked just now. Switched gender to male, then back to female, saved, (still zero), refreshed the screen -- back to 16 / gold. Link to comment Share on other sites More sharing options...
danv3 Posted May 7, 2018 #30 Share Posted May 7, 2018 Royal’s IT is an abomination. Link to comment Share on other sites More sharing options...
Tatka Posted May 7, 2018 #31 Share Posted May 7, 2018 A secret: We had incorrect total of our points for some time. Called C&A, sent them emails They told us that our total in their system is correct (77 vs 71 our profile showed) They also told us that they don't have rights to change our profile, but gave us an advice to change our birthdays to something else, save it, log off, log in back , change to correct ones and save it. It refreshed our profiles and now we have correct points total. Link to comment Share on other sites More sharing options...
ONECRUISER Posted May 7, 2018 #32 Share Posted May 7, 2018 I should add that I logged in the old way with this link: https://secure.royalcaribbean.com/mycruises/processLogin.do Yes I use this old link and the new one also depending what I need to do... Link to comment Share on other sites More sharing options...
SKSMIKE5 Posted May 8, 2018 Author #33 Share Posted May 8, 2018 Thanks for the replies. I tried again and am still getting the error......ugh!! Link to comment Share on other sites More sharing options...
alaskawdw12 Posted May 8, 2018 #34 Share Posted May 8, 2018 I also haven’t been able to log in for the past few days. I talked to them on the phone since our payment was due on Saturday, and the rep said they were having technical difficulties and working hard to fix it. I can log into the cruise planner, but not into my account. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
cello56 Posted May 8, 2018 #35 Share Posted May 8, 2018 I found that every time they need to make a change to my account, my status goes from Diamond Plus to Pre-Gold. They added the points from my last cruise - status changed for several days. They added the two cruises I just booked - status changed for a couple of days. I didn't do anything at all, and the status went back to where it should be after a few days. WORST 'IT' EVER! Link to comment Share on other sites More sharing options...
Vlgg731 Posted May 8, 2018 #36 Share Posted May 8, 2018 It isn't letting me sign in either Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 8, 2018 #37 Share Posted May 8, 2018 Thanks for the replies. I tried again and am still getting the error......ugh!! Clear your cache. Change browsers. One or both of those should work. Link to comment Share on other sites More sharing options...
AUtigerlady Posted May 8, 2018 #38 Share Posted May 8, 2018 Was not able to sign on, then I was, now I can't . Frustrating, none of the clearing cache stuff worked for me. Link to comment Share on other sites More sharing options...
bethdc Posted May 8, 2018 #39 Share Posted May 8, 2018 Same issue here...I get a message on the bottom: We're unable to complete your request, so please try again later. So annoying Link to comment Share on other sites More sharing options...
dacsmom Posted May 8, 2018 #40 Share Posted May 8, 2018 I have been having the same problem. I cleared everything, changed browsers and still no luck. At least they finally found my past cruises. This new website is so frustrating. When I contacted RCI they said everything was going fine and they have no plans to change back to the old website Sent from my SAMSUNG-SM-G935A using Forums mobile app Link to comment Share on other sites More sharing options...
debster11 Posted May 8, 2018 #41 Share Posted May 8, 2018 Yes when I log in it tells me I am pre gold status. What??? I click on past cruises and there they all are. I sent an email with no response. Link to comment Share on other sites More sharing options...
whitsmom Posted May 8, 2018 #42 Share Posted May 8, 2018 Same issue here...I get a message on the bottom: We're unable to complete your request, so please try again later. So annoying Same for me also Link to comment Share on other sites More sharing options...
CruiseKeeper Posted May 8, 2018 #43 Share Posted May 8, 2018 I was frustrated enough to call RCI because I kept getting the dreaded please try again later routine. This guy says they had a problem with the system last night and no one can sign in. LOL. Just last night, huh? You that think you can sign in and see your accounts, even pre-gold accounts are obviously wrong. Link to comment Share on other sites More sharing options...
travelinmoma Posted May 8, 2018 #44 Share Posted May 8, 2018 I can log in, but I can't finish the check in process. It won't let me set up my SeaPass account! Same. :confused: Link to comment Share on other sites More sharing options...
Mindymc Posted May 8, 2018 #45 Share Posted May 8, 2018 RC just switched to a new website and it is glitch-city. Made a new booking on Friday, which wouldn't show up and told me it wasn't a valid reservation number when I tried to link it. Then told me I was pre-gold and now I can't log in. The reservation and pre-gold issues resolved themselves so I'm assuming the log in issue will as well. I guess this is the price you pay for a "new and improved" website. Hoping they resolve these issues quickly. Link to comment Share on other sites More sharing options...
GTO-Girl Posted May 8, 2018 #46 Share Posted May 8, 2018 This “new and approved” website has been nothing but garbage since they rolled it out well over a month ago!! I think they have had more than enough time to work out the “bugs”!! Sure wish they would hire a real IT team to straighten this mess out! Good luck everyone!! Link to comment Share on other sites More sharing options...
Rare broberts Posted May 8, 2018 #47 Share Posted May 8, 2018 I keep trying to log in. The message "We're unable to complete your request, so please try again later." is displayed at the bottom of the window. Had no problems yesterday. Anyone else with this issue? Link to comment Share on other sites More sharing options...
duegwb Posted May 8, 2018 #48 Share Posted May 8, 2018 I am seeing the same thing... Link to comment Share on other sites More sharing options...
olemissreb Posted May 8, 2018 #49 Share Posted May 8, 2018 I haven't been able to log in using Firefox. I get a "we are unable to complete your request" message. Guess I'll try clearing my browser history and see if that works. Link to comment Share on other sites More sharing options...
Rare WrittenOnYourHeart Posted May 8, 2018 #50 Share Posted May 8, 2018 Yes when I log in it tells me I am pre gold status. What??? I click on past cruises and there they all are. Isent an email with no response. Go into your settings and "add" your gender. Then log out and log in again. Link to comment Share on other sites More sharing options...
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