DaveOKC Posted September 23, 2018 #1 Share Posted September 23, 2018 I just checked my Mariner Account and noticed that I am missing a cruise from 2004 (7 days). It was there last month when I checked last. What caught my eye was that the number of days I needed for my next level dropped by 7 from previous. Even stranger, I checked my wife's account and it is correct. Just a heads up - better to fix these things sooner rather than later. Link to comment Share on other sites More sharing options...
Rare Andi Land Posted September 23, 2018 #2 Share Posted September 23, 2018 Thank you! Mine looks okay. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted September 23, 2018 #3 Share Posted September 23, 2018 I got in the habit of running off the list of our cruises as soon as a cruise was posted. Yes -- it is quite a few pages -- but worth it since HAL has so many site problems. So far -- no problems. Link to comment Share on other sites More sharing options...
GarySuzy Posted September 23, 2018 #4 Share Posted September 23, 2018 (edited) DaveOKC, Thanks for posting this I just check and both my DW's and my account are missing our Feb 2006 cruise on the Maasdam out of Norfolk. Krazy Kruizers , Thanks for the suggestion, we will print ours out once it get rectified. Aren't software upgrades great. Edited September 23, 2018 by GarySuzy added software comment Link to comment Share on other sites More sharing options...
sail7seas Posted September 23, 2018 #5 Share Posted September 23, 2018 Good you caught the error. tha nk you for the heads up. :) Link to comment Share on other sites More sharing options...
Tennessee Titan Posted September 24, 2018 #6 Share Posted September 24, 2018 Great call! My wife and I each have the same cruise missing - a Westerdam TA in 2005. That was our 5 star!! Link to comment Share on other sites More sharing options...
john2003 Posted September 24, 2018 #7 Share Posted September 24, 2018 Thats a very strange error. Will take a look. Sent from my LG-H812 using Forums mobile app Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted September 24, 2018 #8 Share Posted September 24, 2018 I don't like the new format - badly organized! My total was wrong. Link to comment Share on other sites More sharing options...
canadianbear Posted September 24, 2018 #9 Share Posted September 24, 2018 Wow, thanks for the heads up. Ours are messed up too. With a lot of us missing days I wonder if it’s their website error. I had printed ours off after our 21 day cruise in December and it was fine but not now. Link to comment Share on other sites More sharing options...
1ANGELCAT Posted September 24, 2018 #10 Share Posted September 24, 2018 Just looked at mine, looks like I missing some also. The new format doesn’t go in order. It looks like they haven’t added bonus days in the total shown, just cruise days and then a separate entry for bonus . Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Walfam Posted September 24, 2018 #11 Share Posted September 24, 2018 never mind . . . i figured it out on Chrome browser instead of Firefox. Link to comment Share on other sites More sharing options...
KroozNut Posted September 24, 2018 #12 Share Posted September 24, 2018 I got in the habit of running off the list of our cruises as soon as a cruise was posted. Yes -- it is quite a few pages -- but worth it since HAL has so many site problems.So far -- no problems. What are you thinking about the new HAL venue of Rock 'n roll... too loud? Lol :D Link to comment Share on other sites More sharing options...
Fouremco Posted September 24, 2018 #13 Share Posted September 24, 2018 In keeping with the website's unpredictability, all of our cruises are listed, in order, with bonus days included. Hopefully things will remain that way! (yn) Link to comment Share on other sites More sharing options...
freestyling Posted September 24, 2018 #14 Share Posted September 24, 2018 Thanks for heads-up Dave Mine was fine, all points added up correctly but my DW was missing points. She asked if I took a cruise without her! She was missing an Alaska cruise from April 2015. Link to comment Share on other sites More sharing options...
Shmoo here Posted September 24, 2018 #15 Share Posted September 24, 2018 Just went to check ours. They've changed the formatting of that page, and it's not quite as clear where the credits are coming from. But, both my husband's and my accounts are correct. Link to comment Share on other sites More sharing options...
Cruising-along Posted September 24, 2018 #16 Share Posted September 24, 2018 Mine was missing a couple cruises, and in the 5 minutes it took me to check my record, now they're all there....must be a work in progress. :rolleyes: Link to comment Share on other sites More sharing options...
GarySuzy Posted September 24, 2018 #17 Share Posted September 24, 2018 Just rechecked ours and they are now correct and I have printed them out. Link to comment Share on other sites More sharing options...
canadianbear Posted September 24, 2018 #18 Share Posted September 24, 2018 Yup...just re-checked ours and all correct now. Link to comment Share on other sites More sharing options...
Tennessee Titan Posted September 24, 2018 #19 Share Posted September 24, 2018 Great call! My wife and I each have the same cruise missing - a Westerdam TA in 2005. That was our 5 star!! Rechecked (3 hours later). Correct now. How weird.... Link to comment Share on other sites More sharing options...
ksmaxey Posted September 24, 2018 #20 Share Posted September 24, 2018 mine is missing 7 days from the last time I looked Link to comment Share on other sites More sharing options...
DaveOKC Posted September 24, 2018 Author #21 Share Posted September 24, 2018 I got in the habit of running off the list of our cruises as soon as a cruise was posted. Yes -- it is quite a few pages -- but worth it since HAL has so many site problems.So far -- no problems. Thats how I was able to figure out which cruise was missing - I printed out my list after my last cruise a couple of months ago. Good Tip! Link to comment Share on other sites More sharing options...
DaveOKC Posted September 24, 2018 Author #22 Share Posted September 24, 2018 Reporting back - rechecked my account this morning and now it is correct! Strange and concerning. Link to comment Share on other sites More sharing options...
Tennessee Titan Posted September 24, 2018 #23 Share Posted September 24, 2018 Checked with HAL. New system was implemented over the weekend. Expect it to be stable (and correct) now..... Link to comment Share on other sites More sharing options...
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