Indytraveler83 Posted January 6, 2019 #1 Share Posted January 6, 2019 From John Heald, ”I had previously told you about changes to our room service offerings that would go into effect in January. I wanted to let you know that we are in the process of making some adjustments to that plan to balance the interests of our guests with our efforts to reduce food waste costs. For the time being then, there will be no changes until we finalise a plan that will I will communicate to you all.” When asked to specify, John stated that the changes have been cancelled and room service will revert to being free until 10 PM 4 1 Link to comment Share on other sites More sharing options...
PhillyFan33579 Posted January 6, 2019 #2 Share Posted January 6, 2019 Just another example that reinforces my belief that Carnival’s leadership doesn’t know what they are doing and has lost touch with their customer base. 6 Link to comment Share on other sites More sharing options...
Purvis1231 Posted January 6, 2019 #3 Share Posted January 6, 2019 Surprise but it appears they are listening to their customers. 4 Link to comment Share on other sites More sharing options...
scomar Posted January 6, 2019 #4 Share Posted January 6, 2019 Good news, thanks for posting. 1 Link to comment Share on other sites More sharing options...
bury me at sea Posted January 6, 2019 #5 Share Posted January 6, 2019 Thanks for posting. Good news for the moment on this Twelfth Day of Christmas. Happy sailing. 1 Link to comment Share on other sites More sharing options...
ray98 Posted January 6, 2019 #6 Share Posted January 6, 2019 That is good news....more than the other lines. 1 Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted January 6, 2019 #7 Share Posted January 6, 2019 Thanks for the update. 1 Link to comment Share on other sites More sharing options...
sanmarcosman Posted January 6, 2019 #8 Share Posted January 6, 2019 (edited) Also, someone asked John if food would no longer be allowed to be taken from lido to the cabins: John Heald Please disregard anything you may have read about not being able to take food from Lido back to the cabin. This is absolutely not true in anyway. We do hope the guests will eat the food where it is served but if they wish to do so they may take it to the cabin. Thanks mate Edited January 6, 2019 by sanmarcosman 3 Link to comment Share on other sites More sharing options...
berniez Posted January 6, 2019 #9 Share Posted January 6, 2019 I wonder if this became a legal issue. You have paid for your cruise already based on current rules, and they change the rules after you paid. I am not a lawyer but I wonder if this is breach of contract. Wonder if complaints and asking for refunds changed this. 3 Link to comment Share on other sites More sharing options...
Rare Super27 Posted January 6, 2019 #10 Share Posted January 6, 2019 I'll be curious to see what their "final plan" is going to be. In my opinion they've kind of backed themselves into a corner on this one. The easy alternative for them would be to tack on a "per visit" room service charge, similar to what some other lines do. BUT, that would completely go against the whole reducing waste thing they've been harping on, so I'm not really sure what they do at this point. 1 Link to comment Share on other sites More sharing options...
Micahs Grandad Posted January 6, 2019 #11 Share Posted January 6, 2019 I really doubt that they decided to charge for room service due to waste. The real reason I believe was to reduce the amount of room service being delivered so as to reduce crew count and save a few bucks. Guess enough people complained that they are having second thoughts 3 Link to comment Share on other sites More sharing options...
serene56 Posted January 6, 2019 #12 Share Posted January 6, 2019 13 minutes ago, Micah's Grandad said: I really doubt that they decided to charge for room service due to waste. The real reason I believe was to reduce the amount of room service being delivered so as to reduce crew count and save a few bucks. Guess enough people complained that they are having second thoughts Do you not see the amount of food on plates left in the halls late at night. Or on port days? But food wastes at the buffet happen too. Ever see the amount of food people leave on the tables Link to comment Share on other sites More sharing options...
Joebucks Posted January 6, 2019 #13 Share Posted January 6, 2019 (edited) 19 minutes ago, Micah's Grandad said: I really doubt that they decided to charge for room service due to waste. The real reason I believe was to reduce the amount of room service being delivered so as to reduce crew count and save a few bucks. Guess enough people complained that they are having second thoughts Most decisions made are not one-dimensional. Multiple benefits increase the effectiveness of a decision. Food waste is a huge expense. I'd be curious to see how many people order room service and don't even touch it at all. Either way, this appears to be a decision they are walking back due to backlash. The cost cut will still come. Whether they are in this form, or another. Edited January 6, 2019 by Joebucks Link to comment Share on other sites More sharing options...
Rare splash_in_the_water Posted January 6, 2019 #14 Share Posted January 6, 2019 (edited) 2 hours ago, Purvis1231 said: Surprise but it appears they are listening to their customers. Imagine the convo in the baord room: boss person: "So, have any of you thought put in any thought this weekend about ways to make more money?" underling: "yes. So you know how we have that free room service, well, til 10 anyway?" bp: "yes, the customers love it, one of the many reasons they keep coming back....you're not thinking what I think you're thinking are you?" u: *grins* "precisely" bp: "well now, we can't just go charging for everything now can we, what about the people?" u: "well, we could...hasn't stopped us yet" Edited January 6, 2019 by splash_in_the_water 1 1 Link to comment Share on other sites More sharing options...
bingomamma19 Posted January 6, 2019 #15 Share Posted January 6, 2019 28 minutes ago, serene56 said: Do you not see the amount of food on plates left in the halls late at night. Or on port days? But food wastes at the buffet happen too. Ever see the amount of food people leave on the tables Food waste will always be an issue as most food on board is free and unlimited. I don't think the room services charges had anything to do with food waste, but more of a revenue generator and staff cuts in that area. I think a good compromise for all would be the per delivery fee that RCI has gone to...I think it is 7.95 per order (I think 5 bucks or so is more reasonable) That way people wont just order willy nilly and yet carnival can recoup some costs of room service delivery. Link to comment Share on other sites More sharing options...
summersigh Posted January 6, 2019 #16 Share Posted January 6, 2019 1 hour ago, Super27 said: I'll be curious to see what their "final plan" is going to be. Yesterday I commented to John that there was nothing on the new menu that would aid someone feeling poorly with seasickness or a virus. He replied that the passenger who's ill should call 7777 and guest services would arrange to bring food. 😵 Can you imagine what sort of nightmare that would be in rough seas with lots of people feeling queezy?? Maybe they will add some items to address that issue? 1 Link to comment Share on other sites More sharing options...
Rare MeganGC1983 Posted January 6, 2019 #17 Share Posted January 6, 2019 The thought of having to bring on more help at the pizza places made the beards “abandon ship” on charging. 😂😉 2 Link to comment Share on other sites More sharing options...
sanmarcosman Posted January 6, 2019 #18 Share Posted January 6, 2019 6 minutes ago, summersigh said: Can you imagine what sort of nightmare that would be in rough seas with lots of people feeling queezy?? Maybe they will add some items to address that issue? Or people can take personal responsibility and plan for their sea cruise and such eventualities. 1 Link to comment Share on other sites More sharing options...
bury me at sea Posted January 6, 2019 #19 Share Posted January 6, 2019 13 minutes ago, bingomamma19 said: Food waste will always be an issue as most food on board is free and unlimited. I don't think the room services charges had anything to do with food waste, but more of a revenue generator and staff cuts in that area. I think a good compromise for all would be the per delivery fee that RCI has gone to...I think it is 7.95 per order (I think 5 bucks or so is more reasonable) That way people wont just order willy nilly and yet carnival can recoup some costs of room service delivery. I disagree. My daily order is coffee for two early in the morning, for which I have always tipped. $5.00 for coffee on top of a tip? I think not. 3 Link to comment Share on other sites More sharing options...
summersigh Posted January 6, 2019 #20 Share Posted January 6, 2019 3 minutes ago, sanmarcosman said: Or people can take personal responsibility and plan for their sea cruise and such eventualities. That seems kind of harsh. Seasickness remedies don't always work and it's a bit much to assume folks will pack a suitcase of food ... just in case they catch noro or the cruise chest crud. 3 Link to comment Share on other sites More sharing options...
Micahs Grandad Posted January 6, 2019 #21 Share Posted January 6, 2019 49 minutes ago, serene56 said: Do you not see the amount of food on plates left in the halls late at night. Or on port days? But food wastes at the buffet happen too. Ever see the amount of food people leave on the tables Unfortunately lots of food is wasted but the biggest waste IMHO is what people put on their plates at the buffet and do not eat. If some people waste food from room service everyone has to pay the price for it? Hardly seems fair to me. Link to comment Share on other sites More sharing options...
Cushing985 Posted January 6, 2019 #22 Share Posted January 6, 2019 I couldn't read the new room service menu that was available online but someone mentioned the continental breakfast was still free yet they charged for coffee and I believe orange juice. That really made zero sense to me and perhaps someone from Corporate woke up and agreed. So, I looked at my horoscope and predict they will still charge for everything except for the traditional continental breakfast (including coffee and juices). 2 Link to comment Share on other sites More sharing options...
ober134 Posted January 6, 2019 #23 Share Posted January 6, 2019 I'm not a cruiser that uses room service very often... Maybe only a few times in 12 trips. I'm sure this has to do with Carnival 's bottom line. That said, I do see TREMENDOUS amount of wasted food. All those trays lining the hallways with maybe only a few bites eaten. Mountains of food thrown away from buffet. Yes, you may feel you have a right since you paid for it.... But it's a huge waste that will result in higher future fares, and more nickel and diming us. 3 Link to comment Share on other sites More sharing options...
footballbabe3 Posted January 6, 2019 #24 Share Posted January 6, 2019 Well I’m happy. 4 Link to comment Share on other sites More sharing options...
Shaded Lady Posted January 6, 2019 #25 Share Posted January 6, 2019 It will be interesting to see where Carnival lands on this one... any 'beard' who thinks we'll buy the 'avoiding waste' excuse for charging should immediately be fired and replaced by someone a little less dense! Revenue and staffing are most likely the biggest reason for them to make this decision... But has anyone else noticed that with all the flap about room service, few folks have complained about the Bottomless Bubbles increase? Way to slip one change in so as not to cause more flap- put it in with something they KNOW people are going to hate. But I'm willing to bet (sorry- no empirical evidence to back it up) that more people use BB than room service! Link to comment Share on other sites More sharing options...
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