Cat4158 Posted December 1, 2019 #1 Share Posted December 1, 2019 Hi. I’m wondering if someone would be kind enough to explain how the one category upgrade works and how to access this benefit. When I go through the reservation process online I’m asked to put in my Captain’s Club number to see what offers are available but there is no mention at all of an upgrade. Am I doing something wrong? Thanks in anticipation. 🤔 Link to comment Share on other sites More sharing options...
Purplsmurf Posted December 1, 2019 #2 Share Posted December 1, 2019 We book through a travel agent and she gets the upgrade for us. Maybe you have to call Celebrity......btw, the upgrade isn’t just for elite members. As long as one has a Captain’s Club number the one category cabin upgrade up to Aqua is available. Link to comment Share on other sites More sharing options...
Cat4158 Posted December 1, 2019 Author #3 Share Posted December 1, 2019 That’s great - thank you so much! Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted December 1, 2019 #4 Share Posted December 1, 2019 It isn’t so much an upgrade, it is a down price. You chiose the room you want and pay for the next category lower. But there are many restrictions. You can’t cross supercategories, like you can’t go from inside to outside, or ocean view to verandah. It used to all be explained on the Celebrity website in the Captain’s Club section and I think if you will look there you will still see the Terms and Conditions 3 Link to comment Share on other sites More sharing options...
jelayne Posted December 1, 2019 #5 Share Posted December 1, 2019 In my experience you can’t get it when booking online, the system doesn’t have that option. So you can book on the phone or through a TA. According to X it has to be requested at the time of booking. The one category upgrade must be within the same group i.e., Conceigre 2 for the price of Concierge3. Suites are excluded as are Concierge 1 and FV. Link to comment Share on other sites More sharing options...
dani negreanu Posted December 1, 2019 #6 Share Posted December 1, 2019 After one cruise with X, you're entitled to one "upgrade" within same category, as mentioned above. My TA does it for me. Link to comment Share on other sites More sharing options...
Fouremco Posted December 1, 2019 #7 Share Posted December 1, 2019 IIRC, one of the other rules is that a cabin of the lower category has to be available at the time of booking. For example, to book a C2 but pay the C3 rate, there has to be at least one C3 still available. 1 Link to comment Share on other sites More sharing options...
dabear Posted December 1, 2019 #8 Share Posted December 1, 2019 we've got this benefit many times but we always go through a TA. Link to comment Share on other sites More sharing options...
rdt10 Posted December 1, 2019 #9 Share Posted December 1, 2019 The online system won't apply the discount. You can do a courtesy hold online to hold the cabin you want and then call to have the discount applied. Link to comment Share on other sites More sharing options...
Rare Lady Arwen Posted December 1, 2019 #10 Share Posted December 1, 2019 We just did this yesterday. Unfortunately you can't get this one category price difference online. I spoke to a Celebrity rep who did it for us. Link to comment Share on other sites More sharing options...
Cat4158 Posted December 1, 2019 Author #11 Share Posted December 1, 2019 Thank you so much everyone - that completely answers my question. I’ll call Celebrity direct. 😀 Link to comment Share on other sites More sharing options...
Rare little britain Posted December 1, 2019 #12 Share Posted December 1, 2019 You have to speak to someone. The website does not allow this. You save about £20pp... or whatever the difference is between a 2C and a 2B ( for example.). You cannot jump category and you cannot use it for Gty cabins, and you cannot use it to to to a SV from the top grade of balconies. Link to comment Share on other sites More sharing options...
NantahalaCruiser Posted December 2, 2019 #13 Share Posted December 2, 2019 5 hours ago, rdt10 said: The online system won't apply the discount. You can do a courtesy hold online to hold the cabin you want and then call to have the discount applied. And also put a hold on a cabin in the lower priced category if they are few available to make sure one in the lower category remains available so you can get the lower price. 2 Link to comment Share on other sites More sharing options...
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