Personalizer down?

[Cruise Raider]

I've tried since yesterday to log into my personalizer and it keeps indicating it is down.  It was supposed to be offline for two hours yesterday but, for me, it was down earlier than the scheduled downtime and I still cannot get into it.  

Is anyone else having this issue?  

[zetaome]

Yes, I've been trying since this morning and am still getting the technical difficulties message.

 

Hoping it is up soon!

[fluffybunny22]

I was in it a little while ago.

[Paula_MacFan]

 Same problem here -- unable to log into personalizer last night and today.  

[mthomp5]

Was able to get into Personalizer around an hour ago to make some flight seating changes. 

[Cruise Raider]

Now, I can't even look up a cruise.  I think it might be completely down.  

Oh well ... I am going to practice my patience.  Too bad, I really wanted to check in, research and sign up for some excursions and get my air booked.  

[hpeabody]

I can't get it to let me log in using Firefox.  It's been about a week like this.  All it does is go to the blank log-in screen over and over again after I enter the required information.  Anyone else have that kind of issue.  Frustrating for me.  Clearing cache and cookies makes no difference.  I can only hope that someday soon they fix it.

Edited December 8, 2019 by hpeabody

[RMMariner]

I can get on using Chrome. No go with Edge or Safari, but once you get on, prices etc. are not available. Been like this since last night. Did get on to the Personalizer for one of our booked cruises. Then not even that. Princess should really take a look at hiring some new website guys.

[sun&sea]

Off and on since last night. When I change browsers it works. For a while!

[rdsqrl]

I was finally able to get on with Chrome -- and so happy I was!  The EZAir fare on a nonstop back from LAX next month dropped almost $200, making it nearly $400 cheaper than AA direct.  I nearly broke my fingers in my haste to type in my credit card number!  That's  pure windfall since I had already mentally spent the higher amount on airfare.  Now, it'll be spend on London Lemonades and Chairman of the Boards (Chairmen of the Board?  Chairmens of the Boards?).   . . . And the last piece of cruise planning falls into place.  I'm ready to go; only 12 more days!

[coo359a2]

Has anyone called Princess to see what they have to say about this

[Cruise Raider]

2 minutes ago, coo359a2 said:

Has anyone called Princess to see what they have to say about this

 

I tried but was on hold for too long so gave up ... too impatient.  

Funny thing is, I checked it on my iPad instead of my laptop and got right in and checked in, booked my air and my internet package ... also looked at some excursions but nothing thrilled me.  

 

BTW, it still won't work on my laptop using Chrome or Edge ... but it works without fail on my iPad.  I'm so not techie ... so this just baffles me.  

[geoherb]

Thanks for the suggestion to try Chrome. That worked for me. I leave Tuesday on the CB and had not printed out my luggage tag and boarding pass yet.

[hpeabody]

3 hours ago, Cruise Raider said:

 

I tried but was on hold for too long so gave up ... too impatient.  

Funny thing is, I checked it on my iPad instead of my laptop and got right in and checked in, booked my air and my internet package ... also looked at some excursions but nothing thrilled me.  

 

BTW, it still won't work on my laptop using Chrome or Edge ... but it works without fail on my iPad.  I'm so not techie ... so this just baffles me.  

 

Hmmmmmm. Interesting.  I just tried my iPad and could log in as well.  And, now the pricing is there.  I just don't get it.  Boggles my mind

[Cruise Raider]

2 minutes ago, hpeabody said:

 

Hmmmmmm. Interesting.  I just tried my iPad and could log in as well.  And, now the pricing is there.  I just don't get it.  Boggles my mind

 

Odd, huh??  I tried different browsers when some of the comments eluded that it might work.  It didn't for me .. but I saw a great price on air and didn't want to miss out on it, so I just went out on a limb and tried logging in on my iPad.  So glad it worked ... for me and for you!  

[Shelly97060]

Cannot get on the Princess site with my iPad. 

[Thrak]

Weird. Just tried to get on. Firefox gives me the technical difficulties popup box. Chrome worked fine. Very strange for sure. I always use Firefox.

 

Edit: Okay. This is weird. I used my VPN to say I was in Hong Kong. Got in with Firefox. Logged out. Turned off VPN. Refreshed. Went back and logged in with Firefox. Either they just now fixed it or logging in from Hong Kong changed something or... I have no clue.

Edited December 9, 2019 by Thrak

[Gracie115]

Still down this morning...

[pauon]

Still down.

[Gitmo]

"Houston (Princess)...we have a problem."  

 

[riffatsea]

Site is still down with Firefox. I don't use lots of different browsers so it better get fixed!

[rocklinmom]

Oh for Pete's sake the website is still down this morning! Princess needs a better tech team.

[grouchomarx]

Still busted.  I wanted to print some luggage tags. Oh well.

[GottaLuvCruising]

I had hoped Princess' tech team worked overnight so we could access their site this morning, but not yet.  

[pms4104]

No go with Chrome

 

Ok with Duck Duck Go