itf Posted December 10, 2019 #1 Share Posted December 10, 2019 I’m posting this as when I searched nobody had commented on this service yet. So here’s something for the next person who searches. We’re on the Sky (no complaints at all) but we did pre pay for this service for my daughter. It could be good but it was a bit of a bust for us. We got back to our cabin to put my daughter to bed to find it hadn’t happened. This despite it showing on our shipboard account for that day. This meant we had to call guest services. Someone came up but by this point it was my daughter’s bedtime and the “magic” of the bear footprints (she’s three) was somewhat undermined by her watching them get stuck down! The little note that comes with Stanley talks about the book that comes with the package. Except there were no books on board so she got given an inflatable ship. Nor did they think they’d have the book on our second half of this B2B. So - nice idea, let down by poor execution and planning. Just not a joined up experience at all. Stanley is a big full sized bear and the jelly bears are a substantial packet of Haribo. Link to comment Share on other sites More sharing options...
Rare cr8tiv1 Posted December 10, 2019 #2 Share Posted December 10, 2019 You deserve a full refund for this poor execution of a "surprise". 3 or 13... And I am not one that chases after refund. Princess did not deliver the book nor the prepared room. 5 Link to comment Share on other sites More sharing options...
mickeyhg Posted December 10, 2019 #3 Share Posted December 10, 2019 Thanks for the information. Sorry it didn't work out for your daughter. I booked it for my four year old grandson on the Sky Princess in January. Hopefully it works out okay. Link to comment Share on other sites More sharing options...
Rare Coral Posted December 10, 2019 #4 Share Posted December 10, 2019 Very sad and disappointing. 1 Link to comment Share on other sites More sharing options...
itf Posted December 10, 2019 Author #5 Share Posted December 10, 2019 1 minute ago, mickeyhg said: Thanks for the information. Sorry it didn't work out for your daughter. I booked it for my four year old grandson on the Sky Princess in January. Hopefully it works out okay. I would check in with guest services on the day. It seems it’s fulfilled by the gift shop then passed to housekeeping who then pass to the steward. Our steward had no idea about it. Link to comment Share on other sites More sharing options...
mickeyhg Posted December 10, 2019 #6 Share Posted December 10, 2019 4 minutes ago, itf said: I would check in with guest services on the day. It seems it’s fulfilled by the gift shop then passed to housekeeping who then pass to the steward. Our steward had no idea about it. Thank you I will. Link to comment Share on other sites More sharing options...
2ferfun Posted December 10, 2019 #7 Share Posted December 10, 2019 21 minutes ago, cr8tiv1 said: You deserve a full refund for this poor execution of a "surprise". 3 or 13... And I am not one that chases after refund. Princess did not deliver the book nor the prepared room. I agree! what a wonderful idea but what you ended up getting was almost worthless. Link to comment Share on other sites More sharing options...
dogdoc2002 Posted December 10, 2019 #8 Share Posted December 10, 2019 11 minutes ago, 2ferfun said: I agree! what a wonderful idea but what you ended up getting was almost worthless. I would second this Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted December 10, 2019 #9 Share Posted December 10, 2019 Sorry to hear this - that's disappointing. We had a similar experience with "Breakfast With Stanley". We pre-booked it online and had the specific date/time. However, once on the ship, we were told it was on a different day. The day before we were informed that it was cancelled due to low sign ups. We were on a B2B so asked to book for the following week. Once again, the night before we got a message saying it was cancelled. Kids were sad! Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted December 10, 2019 #10 Share Posted December 10, 2019 Something so easy, and they blew it. What a shame. 1 Link to comment Share on other sites More sharing options...
ldubs Posted December 10, 2019 #11 Share Posted December 10, 2019 Wh .. wha .. what do you mean the paw prints are not real? I don't understand. Mrs Ldubs says I just missed him! 2 2 Link to comment Share on other sites More sharing options...
BCCRUSINGCOUPLE Posted December 10, 2019 #12 Share Posted December 10, 2019 That is very sad for sure. I love princess however that last few cruises let’s say they are dropping the ball more and more hope they pick it up. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
lois1112 Posted December 11, 2019 #13 Share Posted December 11, 2019 On 12/9/2019 at 5:41 PM, cr8tiv1 said: You deserve a full refund for this poor execution of a "surprise". 3 or 13... And I am not one that chases after refund. Princess did not deliver the book nor the prepared room. I agree Link to comment Share on other sites More sharing options...
Lucky TGO Posted December 11, 2019 #14 Share Posted December 11, 2019 On 12/9/2019 at 9:03 PM, 2ferfun said: I agree! what a wonderful idea but what you ended up getting was almost worthless. I also agree it was worthless and you should be given a full refund. Tony Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted December 13, 2019 #15 Share Posted December 13, 2019 I think you should get a partial refund for sure. I don’t know why they wouldn’t have at least just done it the next day instead of doing it right in front of your daughter. Link to comment Share on other sites More sharing options...
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