Aulanis Posted September 9, 2020 #4626 Share Posted September 9, 2020 13 hours ago, kkid said: Had two cabins booked on HAL Did you mean to post this here? this is a Princess Cruises thread, Good to see it is not only Princess struggling to make refunds. Link to comment Share on other sites More sharing options...
Aulanis Posted September 9, 2020 #4627 Share Posted September 9, 2020 1 hour ago, Jandaville said: In some previous posts I have read that emailing the President Jan Swartz works - does it? I haven't tried that yet but surely there is someone at Princess who cares. You could maybe start nearer home - I posted this on a Sea cruise roll call where some had the asked for cash & got FCC - seems prevalent in AU. I havent heard yet if they got any replies. Hi - no dealings with Princess AU but you can maybe get an email address here https://rocketreach.co/stuart-allison-email_2222471 If you dont want to sign up for that then you could just try obvious ones. If it is not good it will be rejected as not found. If it is good you might get an immediate ack. If you dont get anything after a few days try another address. stuart.allison@princesscruises.com.au stuartallison@princesscruises.com.au s.allison@ princesscruises.com.au then similar but on carnivalaugroup.com.au There is also a list of known addresses for US inc Jan. see here Link to comment Share on other sites More sharing options...
Ombud Posted September 10, 2020 #4628 Share Posted September 10, 2020 princess just canceled another one of mine. Waiting for 2 refunds but only $834.32 total Link to comment Share on other sites More sharing options...
susantx3 Posted September 10, 2020 #4629 Share Posted September 10, 2020 I made a credit card dispute and had access to all of my money except for $200 dollars from Costco. I noticed on my last statement Costco credited $200 dollars to my account. 1 Link to comment Share on other sites More sharing options...
Roger88 Posted September 10, 2020 #4630 Share Posted September 10, 2020 3 hours ago, Ombud said: princess just canceled another one of mine. Waiting for 2 refunds but only $834.32 total If it has happend just now you might expect it either in the nearest 2-3 weeks or unfortunately for up to 90-120 days depending on the situation. But I think it wont take longer than a month.. 1 Link to comment Share on other sites More sharing options...
GonzoWCS Posted September 10, 2020 #4631 Share Posted September 10, 2020 March 26 2020 Circle The Caribbean cancellation paid 225%, 7 September 2020. Patiently waited as my TA sorted things out. They and Princess worked diligently to return 225% as FCC. Happy and awaiting the return to cruising! Cheers Link to comment Share on other sites More sharing options...
dchan865 Posted September 11, 2020 #4632 Share Posted September 11, 2020 We thought we'd never get our reimbursement for transportation cost(bus, train fare) for the May British isle cruise that was cancelled. After waiting for for about 5 months, finally received the check from Bottomline. Better late than never. Now Princess doesn't own us anything anymore. 1 Link to comment Share on other sites More sharing options...
john_galt Posted September 11, 2020 #4633 Share Posted September 11, 2020 Just received second refund. Both took less than 5 weeks. Pleasantly surprised. I cancelled one (Discovery won't be delivered in time) and they cancelled one. 1 Link to comment Share on other sites More sharing options...
Ombud Posted September 11, 2020 #4634 Share Posted September 11, 2020 Gives me hope!! When I asked to have the new booking on hold until I got a refund, she extended it 5 weeks. Coincidence? 1 Link to comment Share on other sites More sharing options...
voljeep Posted September 11, 2020 #4635 Share Posted September 11, 2020 50 minutes ago, john_galt said: Just received second refund. Both took less than 5 weeks. Pleasantly surprised. I cancelled one (Discovery won't be delivered in time) and they cancelled one. yeah, pretty sure we've on the one in December 2021 on Discovery you cancelled ... we've only got a little $ 115 total deposit for both of us, so we'll let it ride itself out ...🍷 1 Link to comment Share on other sites More sharing options...
DrivesLikeMario Posted September 11, 2020 #4636 Share Posted September 11, 2020 Still waiting on gov. taxes refund. Got the FCCs about a month ago. Link to comment Share on other sites More sharing options...
trvlwrld Posted September 12, 2020 #4637 Share Posted September 12, 2020 April 4...still waiting Link to comment Share on other sites More sharing options...
Ombud Posted September 12, 2020 #4638 Share Posted September 12, 2020 (edited) 5 minutes ago, trvlwrld said: April 4...still waiting You've emailed corporate at csteinke@princesscruises.com and haven't gotten a call yet? It did take them a week to call me but K Baldwin got it done. FINALLY!! If this next batch of refunds goes to 30 days, I'm emailing her again. Not waiting around this time Edited September 12, 2020 by Ombud Link to comment Share on other sites More sharing options...
trvlwrld Posted September 12, 2020 #4639 Share Posted September 12, 2020 I think credit card may be the best answer Link to comment Share on other sites More sharing options...
Ombud Posted September 12, 2020 #4640 Share Posted September 12, 2020 (edited) Who was it who went that route, got it in 60 days, the bank then reversed the credit, and now they're stuck in limbo?? Edited September 12, 2020 by Ombud Link to comment Share on other sites More sharing options...
pcur Posted September 12, 2020 #4641 Share Posted September 12, 2020 14 hours ago, Ombud said: Who was it who went that route, got it in 60 days, the bank then reversed the credit, and now they're stuck in limbo?? That also happened to me with Airbnb, but it was just the bank reversing their TEMPORARY credit because the vendor had done the permanent refund from their end. Link to comment Share on other sites More sharing options...
trvlwrld Posted September 12, 2020 #4642 Share Posted September 12, 2020 (edited) our excursions were recharged then credited back in pieces the next week...it was a real mess (didn’t need to be since it was charged all at one time). It will be a miracle if all this ever gets sorted out! Edited September 12, 2020 by trvlwrld Link to comment Share on other sites More sharing options...
Ombud Posted September 12, 2020 #4643 Share Posted September 12, 2020 1 minute ago, trvlwrld said: our excursions were recharged then credited back in pieces the next week...it was a real mess (didn’t need to be since it was charged all at one time). It will be a miracle if all this ever gets sorted out! 😳 Link to comment Share on other sites More sharing options...
GonzoWCS Posted September 13, 2020 #4644 Share Posted September 13, 2020 On 9/11/2020 at 7:15 PM, CarelessAndConfused said: Wow! This is still going on. Can someone just let me know the general sailing date ranges of what's still not refunded. I mean are they still behind on the pause cancellation refunds from March and May? March 26th, all good now 1 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted September 13, 2020 #4645 Share Posted September 13, 2020 On 9/11/2020 at 7:17 PM, Ombud said: You've emailed corporate at csteinke@princesscruises.com and haven't gotten a call yet? It did take them a week to call me but K Baldwin got it done. FINALLY!! If this next batch of refunds goes to 30 days, I'm emailing her again. Not waiting around this time I second this! Anyone still waiting, email csteinke@princesscruises.com. I was really getting the run around for mine and my client's March sailing and out of desperation emailed the customer service director (Steinke). Kimberley called me back within a few days, promised to take care of it. I had the refund within 2 days and the FCCs within a week AND she personally called me to check that everything was settled. 2 Link to comment Share on other sites More sharing options...
muti Posted September 15, 2020 #4646 Share Posted September 15, 2020 It took six months but yesterday I finally got my final reimbursement from Princess. My TA had many problems helping me so I did it myself. Many thanks to Kim Baldwin for all of her help. 3 Link to comment Share on other sites More sharing options...
Ombud Posted September 15, 2020 #4647 Share Posted September 15, 2020 PVP wrote me that I was refunded on the 10th. Hope so. Now just to find 1 gift card 1 Link to comment Share on other sites More sharing options...
voljeep Posted September 15, 2020 #4648 Share Posted September 15, 2020 3 minutes ago, Ombud said: PVP wrote me that I was refunded on the 10th. Hope so. Now just to find 1 gift card just in time for the new Princess gift card offer !! 🍷 🥃 🍸 National Family Day is September 26. Celebrate by giving the gift of adventures ahead. This exclusive offer gives you a $50 bonus gift card to use through the end of next year — lots of time to plan a dream family vacation together! Princess gift cards can be used toward a cruise packed with family-friendly entertainment and activities, Discovery™️ shore excursions, onboard gifts and more. It's the perfect way to create lasting memories with the ones you love 1 1 Link to comment Share on other sites More sharing options...
13cheermom Posted September 15, 2020 #4649 Share Posted September 15, 2020 2 hours ago, voljeep said: just in time for the new Princess gift card offer !! 🍷 🥃 🍸 National Family Day is September 26. Celebrate by giving the gift of adventures ahead. This exclusive offer gives you a $50 bonus gift card to use through the end of next year — lots of time to plan a dream family vacation together! Princess gift cards can be used toward a cruise packed with family-friendly entertainment and activities, Discovery™️ shore excursions, onboard gifts and more. It's the perfect way to create lasting memories with the ones you love This is the last thing I want to do, lol. I still have over $5K worth of gift cards to try to use somewhere. Not sure I want to ever purchase anymore gift cards in this lifetime 😂 1 Link to comment Share on other sites More sharing options...
Ombud Posted September 15, 2020 #4650 Share Posted September 15, 2020 Lol @13cheermom & @voljeep. I have enough on gift cards to pay off my TA, FCC to pay off my Alaska + Pacific Northwest Cruise. I'll buy more (if needed) next Mother's Day to pay off the kids' Alaska and my Queensland. No funds out until next May 2 Link to comment Share on other sites More sharing options...
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