A request to all our members

[pinkpanther52]

Please can I ask ALL our members to be respectful of all the Customer Services lines you are calling.

 

I have literally spent the last two days be shouted at, sworn at and generally abused.

 

No I don’t work for any cruise line 

 

But PLEASE PLEASE remember call centre staff are human as well.

 

I understand it is super frustrating for everyone who as a cruise coming up (as did I) But please treat people with respect the person on the other end of the line is human to and just as concerned as you are 

[clo]

I've booked and cancelled cruises and other travel lately via email.  I had no reason to talk to a live person. Give it a thought.

[pinkpanther52]

Yes clo that is what I have done as well 

 

Unfortunately the Customer Service line I am helping manning ( not my normal job ) Is just mental. I was called a baby killer today 😥😥😥 as we are on reduced services 

[sparks1093]

Thank you for the timely reminder, hopefully people will act on it.

[pinkpanther52]

5 minutes ago, sparks1093 said:

Thank you for the timely reminder, hopefully people will act on it.

 

Thanks we are all upset and worried about our cruises but be NICE folks 

[davekathy]

1 hour ago, pinkpanther52 said:

Please can I ask ALL our members to be respectful of all the Customer Services lines you are calling.

 

I have literally spent the last two days be shouted at, sworn at and generally abused.

 

No I don’t work for any cruise line 

 

But PLEASE PLEASE remember call centre staff are human as well.

 

I understand it is super frustrating for everyone who as a cruise coming up (as did I) But please treat people with respect the person on the other end of the line is human to and just as concerned as you are 

Unacceptable by that (those) CS agent(s) no matter what the circumstances are. They are still getting paid to do their job in a professionally manner as they are representing the cruise line they are working for. I would have reported this unprofessional abuse you experienced. Hopefully it was recorded for the so called "training purposes". Unless of course you were rude and inconsiderate with the CS agent first which caused the CS agent to treat you as you said they did. But even then...

Edited March 25, 2020 by davekathy

[sparks1093]

9 minutes ago, davekathy said:

Unacceptable by that (those) CS agent(s) no matter what the circumstances are. They are still getting paid to do their job in a professionally manner as they are representing the cruise line they are working for. I would have reported this unprofessional abuse you experienced. Hopefully it was recorded for the so called "training purposes". Unless of course you were rude and inconsiderate with the CS agent first which caused the CS agent to treat you as you said they did. But even then...

I think the OP works in a call center and that's how she been treated over the past few days. At least that's my read on the situation.

[davekathy]

9 minutes ago, sparks1093 said:

I think the OP works in a call center and that's how she been treated over the past few days. At least that's my read on the situation.

OK. I guess because the OP said they don't work for any cruise line I thought/assumed otherwise. Agree we all need to chill out (at times is hard to do) when speaking with CS agents dealing with the current circumstances. I read on the Celebrity forum someone experienced the CS agent being abusive and unprofessional. That's why I posted what I did. Of course every story has two sides to it. 

Edited March 25, 2020 by davekathy

[rkacruiser]

These types of people are those that we once in awhile witness berating a Front Office staff member over some trivial issue.  

[pinkpanther52]

Hi all 😀

 

No,I don’t work in our call centre on normal duties but all that can have been seconded to this 

 

We made a pretty controversial decision based on UK guidelines so our phone lines have been ringing all day 

 

To be fair all my bosses are virtual in tears every night BUT we have set up a fantastic group chat to support everyone 

 

Stay Safe Everyone And be NICE😌

[pinkpanther52]

1 hour ago, davekathy said:

Unacceptable by that (those) CS agent(s) no matter what the circumstances are. They are still getting paid to do their job in a professionally manner as they are representing the cruise line they are working for. I would have reported this unprofessional abuse you experienced. Hopefully it was recorded for the so called "training purposes". Unless of course you were rude and inconsiderate with the CS agent first which caused the CS agent to treat you as you said they did. But even then...

 

Yep all our Senior Staff are on it Big time 

 

My boss has been outstanding 😀

[pinkpanther52]

And NO not Cruise Line related in any way 

 

Just a general plea 😀

[ldubs]

4 hours ago, pinkpanther52 said:

Please can I ask ALL our members to be respectful of all the Customer Services lines you are calling.

 

I have literally spent the last two days be shouted at, sworn at and generally abused.

 

No I don’t work for any cruise line 

 

But PLEASE PLEASE remember call centre staff are human as well.

 

I understand it is super frustrating for everyone who as a cruise coming up (as did I) But please treat people with respect the person on the other end of the line is human to and just as concerned as you are 

 

Adults acting like children.  Very sad.  

 

Thanks for the reminder.  

[cb at sea]

We are all in the "same boat", so to speak....everyone is frustrated, bored and somewhat fearful.  Just be nice....nice goes a long way!