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sbd78

Americans, how long until you received your refund?

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Posted (edited)

Hello, we are Americans who were booked on the May 30th sailing of the Seaside. Because I think it's highly unlikely cruising will be back that soon, I decided to cancel. I was still in the window where I could get a cash refund and lose my $200 deposit, so that's what I decided to do. I wanted to make sure I got a cash refund and not a FCC, so that's why I decided to go this route. It's been over a week, and the refund hasn't come through yet. Other Americans that have cancelled, how long until you received your refund? I'm sure MSC is backed up in processing refunds, but I can't help but be nervous and I won't relax until it comes through. TIA!

Edited by sbd78

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Well, MSC has a mixed record on refunds.  Once it took them three months to refund my deposit, and then only after I lodged a dispute with the credit card company.

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I was told 10-14 business days.  I wont even be checking for my cruise canceled 10 days ago until 4/6.  I was given a reference number in case there were issues...which I had never been given before so I am wondering if they are expecting issues.

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We cancelled through our travel agent 2 weeks ago and haven’t received the refund. The e-mail from the agent said 30-60 days.

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This is my story to date: I submitted the form on-line for the 125% FCC about March 13. Until today the two cruises I had booked for late March/April were still showing as Confirmed.  When I signed in just now both of those cruises have disappeared from My Profile but I have not yet received the 125% FCC form/credit. Perhaps tomorrow, I sure hope so, as most of the time making a phone call does not do any good.

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I requested my 125% FCC online the first day it was offered for my March 27 Grandiosa sailing. My reservation disappeared from the website a few days ago, but still no FCC email. I'm dreading making the call. 😬

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CelebrationFamily, I think I have just figured out why our cruises have disappeared off Profile - it could be because it is past the date of the cruise and has nothing to do with our FCC request - I suspect a phone call will do no good - will wait it out a little longer - would be glad to hear if you have any updates. 

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We cancelled today and were told it was going to take 60 days for refund back to the card that it was put on.  Reasonable since the amount of bookings that they must have!  

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I canceled an Oct cruise, so I was still before final payment.  That was 2 weeks ago.  The e-mail from my TA said 7-21 business days.  So, I'll patiently wait until Mid-April.

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We all have enough on our plates these days...I've decided to forgo the frustration of a phone call and wait a little longer for an email with my FCC. Surely MSC will do the "right thing" eventually. 😳 Good luck to all...and let's continue to post when we get notice! Stay well!

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I'm Canadian. Just cancel May 24 on Prezoisa...

 

"Your MSC Direct All Cancelled Sailings Form has been successfully submitted.
Your 125% Future Cruise Certificate Reference Number for this request is - 878785558
Use this Reference Number for all future correspondence regarding this request.
As we work to update our systems of your election into our Cruise Assurance program, please disregard any auto-generated email communication regarding your original booking.
Please note that your MSC Future Cruise Certificate will be emailed to you within 60 days. Once a new cruise departure date is selected,the Future Cruise Certificate can be presented to your travel advisor for redemptionThank you,"

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I requested  a refund 3/14 for my 3/29 cruise. I have spoken to numerous departments at MSC. I found out that due to a computer glitch a lot of refund requests were reverted to FCC in error. Mine was, even though I have a reference # for a refund. I have also not received refunds on my prepaid items (Cirque du Soleil Tickets) except for one $18.00 ticket.I have all emails stating items will be refunded( the one I got was refunded within 24 hours of request) .I know they are crazy busy, but I have been told 5 different reasons for the hold up.This issue was escalated and I was told because of the computer glitch, all my refunds had to be submitted manually and that could take up to 60 days.I love MSC (5 cruises with them)and more than likely Cruise again with them however, There are other lines I cruise on and with my husbands' current health issues, don't want to make any future travel plans , and would really like to have my refunds.

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We cancelled 3/21 and took FCC.  I would have thought prepaid items would be back in about a week purely speculation.  Not yet. 

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