Cruising-along Posted August 20, 2020 #651 Share Posted August 20, 2020 27 minutes ago, Mary229 said: Mine was originally a FCD which have looser rules but they also are crediting the double. So my FCD was originally $600 and they are applying $1200 to my cruise deposit. Thanks for explaining! Link to comment Share on other sites More sharing options...
summer slope Posted August 27, 2020 #652 Share Posted August 27, 2020 Received our refund today for our travel expenses from the stopped cruise in March Have received everything for that cruise, now waiting for refund for cancelled Rotterdam cruise for January. Link to comment Share on other sites More sharing options...
ann1bell Posted August 27, 2020 #653 Share Posted August 27, 2020 We finally got our reimbursement today for our non refundable hotel charge we incurred as a result of the N.Amsterdam cancellation on Feb. 1. This was from the cruise cancelled by HAL because of mechanical issues. We were notified of our reimbursement approval in mid January and were told we would have the check by late March. This was before the pandemic. We are so happy. We had contacted HAL several times by phone and email with either no response or indefinite information. It took seven months but we are relieved! Good luck to everyone who is still waiting! 3 Link to comment Share on other sites More sharing options...
57redbird Posted August 28, 2020 #654 Share Posted August 28, 2020 On 8/19/2020 at 10:12 AM, Crazy For Cats said: I have been told yes by my PCC. She submitted the paperwork to do just that. I was told 60 to 80 days to get refund. This was from cruises that HAL cancelled. We sent an email to HAL Customer Relations asking for a refund for our FCCs....got an answer today that our request had been forwarded to the appropriate division -- it could take 60-90 days.....that's fine with us since who knows when cruising will be safe again. Link to comment Share on other sites More sharing options...
Rare Crazy For Cats Posted August 28, 2020 #655 Share Posted August 28, 2020 39 minutes ago, 57redbird said: We sent an email to HAL Customer Relations asking for a refund for our FCCs....got an answer today that our request had been forwarded to the appropriate division -- it could take 60-90 days.....that's fine with us since who knows when cruising will be safe again. That’s my feeling as well. When will cruises resume and what will the conditions be when we do sail. Better to have the cash in hand. 1 Link to comment Share on other sites More sharing options...
Rare sambamama Posted September 15, 2020 #656 Share Posted September 15, 2020 My cancelled TA cruise would have sailed in about a month. It was paid in full a long time ago. What the heck?? Are they planning on giving me my FCC after it would have sailed?? If so, they picked the wrong person. I will file a consumer protection lawsuit myself and I'm an attorney. They can be liable for double or triple damages and atty fees. Link to comment Share on other sites More sharing options...
mediator Posted September 16, 2020 #657 Share Posted September 16, 2020 On 8/28/2020 at 2:33 PM, 57redbird said: We sent an email to HAL Customer Relations asking for a refund for our FCCs....got an answer today that our request had been forwarded to the appropriate division -- it could take 60-90 days.....that's fine with us since who knows when cruising will be safe again. I also sent a letter to the email they referenced asking for a refund on my fccs a few days ago. Did it take a long time to acknowledge your request? I don’t want my request to be “lost in the shuffle”. Link to comment Share on other sites More sharing options...
57redbird Posted September 16, 2020 #658 Share Posted September 16, 2020 41 minutes ago, mediator said: I also sent a letter to the email they referenced asking for a refund on my fccs a few days ago. Did it take a long time to acknowledge your request? I don’t want my request to be “lost in the shuffle”. About 10 days from when I emailed till I got a reply & no, we haven't received the refund yet. Link to comment Share on other sites More sharing options...
Florida dreaming Posted September 16, 2020 #659 Share Posted September 16, 2020 What is the email to send the request to get FCC refunded in cash? Link to comment Share on other sites More sharing options...
JazzyV Posted September 16, 2020 #660 Share Posted September 16, 2020 I initially sent an email to guest relations about getting FCC refunded in cash and heard nothing. I sent one in early August to reservations_submit@hollandamerica.com and heard back in 2 days. They said they added my request to an exceptions tracker for consideration and that the review for an exception could take 3-6 months. I have medical issues now that may end my cruising for a while, so I hope I can get a refund. I told them I could provide documentation of that. So I sit and wait. Link to comment Share on other sites More sharing options...
mediator Posted September 16, 2020 #661 Share Posted September 16, 2020 1 hour ago, 57redbird said: About 10 days from when I emailed till I got a reply & no, we haven't received the refund yet. Thank you Link to comment Share on other sites More sharing options...
mediator Posted September 16, 2020 #662 Share Posted September 16, 2020 1 hour ago, Florida dreaming said: What is the email to send the request to get FCC refunded in cash? The letter I have says “if a guest does not use his fcc and wants a refund thereafter of the original base fare paid between June 1, 2020 and December 31, 2021” guest can request HA to “exchange” the fcc for a refund of their base cruise fare. Requests being accepted via email to: guestrelations@hollandamerica.com Link to comment Share on other sites More sharing options...
Cruising-along Posted September 16, 2020 #663 Share Posted September 16, 2020 We are now at 97 days since requesting a refund for our cancelled January cruise. Our last refund took 95 days...this is for $15,000, a bit more than the few thousand we got for the other one. Did the "chat" today and got the usual "there's no way to know, you're in line and we're taking them in order".... I was hoping since things seemed to be speeding up, this one wouldn't take as long. Link to comment Share on other sites More sharing options...
Cruising-along Posted September 16, 2020 #664 Share Posted September 16, 2020 (edited) deleted Edited September 16, 2020 by Cruising-along Link to comment Share on other sites More sharing options...
wwcruisers Posted September 17, 2020 #665 Share Posted September 17, 2020 2 hours ago, Cruising-along said: We are now at 97 days since requesting a refund for our cancelled January cruise. Our last refund took 95 days...this is for $15,000, a bit more than the few thousand we got for the other one. Did the "chat" today and got the usual "there's no way to know, you're in line and we're taking them in order".... I was hoping since things seemed to be speeding up, this one wouldn't take as long. Oh Carolyn, Hope that you get your refund, soon! Our investment in our ill-fated K-dam cruise (which we should be packing for, right now😥) was just a few hundred $$ in refundable deposit -- which we got back last month. What we are really on the 'hook' is for a charter jazz cruise, on an X ship, that was canceled right before we would have sailed, last March. They offered us the option of a refund, or a re-booked (fully paid) cruise, in Jan of 22. We took the cruise. Hope that we don't regret that decision. Good news is that we have insurance for the new sailing -- so we should be OK, either way -- HOPEFULLY..... Link to comment Share on other sites More sharing options...
Cruising-along Posted September 17, 2020 #666 Share Posted September 17, 2020 1 hour ago, wwcruisers said: Oh Carolyn, Hope that you get your refund, soon! Our investment in our ill-fated K-dam cruise (which we should be packing for, right now😥) was just a few hundred $$ in refundable deposit -- which we got back last month. What we are really on the 'hook' is for a charter jazz cruise, on an X ship, that was canceled right before we would have sailed, last March. They offered us the option of a refund, or a re-booked (fully paid) cruise, in Jan of 22. We took the cruise. Hope that we don't regret that decision. Good news is that we have insurance for the new sailing -- so we should be OK, either way -- HOPEFULLY..... Thank you Suzanne! Yes, fingers crossed for both of us! Link to comment Share on other sites More sharing options...
iancal Posted September 17, 2020 #667 Share Posted September 17, 2020 97 plus days waiting for a refund is an absolute disgrace. Link to comment Share on other sites More sharing options...
rschlo Posted September 17, 2020 #668 Share Posted September 17, 2020 Took me about 123 days to get mine. There is Hope. 1 Link to comment Share on other sites More sharing options...
Cruising-along Posted September 17, 2020 #669 Share Posted September 17, 2020 2 hours ago, rschlo said: Took me about 123 days to get mine. There is Hope. Thanks. Was that recently? Link to comment Share on other sites More sharing options...
Rare BSR Posted September 17, 2020 #670 Share Posted September 17, 2020 Still waiting for my refund. Link to comment Share on other sites More sharing options...
SilvertoGold Posted September 17, 2020 #671 Share Posted September 17, 2020 18 hours ago, Cruising-along said: We are now at 97 days since requesting a refund for our cancelled January cruise. Our last refund took 95 days...this is for $15,000, a bit more than the few thousand we got for the other one. Did the "chat" today and got the usual "there's no way to know, you're in line and we're taking them in order".... I was hoping since things seemed to be speeding up, this one wouldn't take as long. One of the problems seems to be that HAL uses separate systems for refunding. Fare, taxes, FlightEase, shorex, etc. That has been how it worked with our cruise refund, apparently, making for a long, drawn-out timeline. Hope you get yours SOON, Carolyn!! 1 Link to comment Share on other sites More sharing options...
Cruising-along Posted September 17, 2020 #672 Share Posted September 17, 2020 22 minutes ago, SilvertoGold said: One of the problems seems to be that HAL uses separate systems for refunding. Fare, taxes, FlightEase, shorex, etc. That has been how it worked with our cruise refund, apparently, making for a long, drawn-out timeline. Hope you get yours SOON, Carolyn!! You're right -- we got our refund for the taxes and flight ease many weeks ago. Link to comment Share on other sites More sharing options...
DaveOKC Posted September 18, 2020 #673 Share Posted September 18, 2020 This evening received a call from our HAL PCC stating that we received an additional $230 pp due to our cancelled cruise for next August. The best I can tell is that we received back $100 from a FCD we used, another $100 as a "double" for the inconvenience and $30 from the HAL insurance (it seems that since the fare was now lower, it decreased the insurance premium! Of course, HAL still owes us $1199 pp from an April cruise that they mistakenly moved over to the August one. Good thing I have a strong accounting background! Link to comment Share on other sites More sharing options...
iancal Posted September 18, 2020 #674 Share Posted September 18, 2020 (edited) On 9/17/2020 at 8:42 AM, rschlo said: Took me about 123 days to get mine. There is Hope. Waiting 123 days for a refund that I was entitled to would be enough for us to stop doing business with any organization. It is the perfect example of their commitment to customer satisfaction and how they view their customers. Edited September 19, 2020 by iancal Link to comment Share on other sites More sharing options...
Jim Avery Posted September 19, 2020 #675 Share Posted September 19, 2020 We were booked on Maasdam for March 2021 and of course were cancelled when she was sold. First told refund would take 30 days. Then they said 60 days. After 60 days we called and were told it would be 90 days. At that point I called my credit card and filed a dispute. Full refund amount was deposited next day. All the lines are burning cash like trash I get it but 90 days is ridiculous. Especially since the original changes were posted to our card before I got off the phone for the reservation. Link to comment Share on other sites More sharing options...
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