Captain’s Club Power Up Points

[upwarduk]

Well, I can’t even sign either my husband or I in.

Anyone else having the same problem?

Edited April 15 by upwarduk

[villauk]

7 minutes ago, upwarduk said:

Well, I can’t even sign either my husband or I in.

Anyone else having the same problem?

 

It’s been like it for days now (many posts). I had to create a new password and then it worked 🤷‍♀️.

[TraderSam]

7 minutes ago, upwarduk said:

Well, I can’t even sign either my husband or I in.

Anyone else having the same problem?

Sign in problems have been discussed here on CC recently. Try changing your passwords. That resolved it for us. 👍🏻

Oh and our PUPs have not posted yet. 

[Cruise till you drop]

I also had sign in problems and had to change passwords.

 

Also no power up points as yet

[upwarduk]

1 hour ago, Cruise till you drop said:

I also had sign in problems and had to change passwords.

 

Also no power up points as yet

Yes, problem solved by changing password.✅

No points as yet.

[upwarduk]

I have contacted Celebrity Cruises Captains Club about the missing points.

This is their reply:

Hi Jackie, the points should show up at some point today for eligible members. I will check again tomorrow morning. If it's not been allocated then I will email the team.

[twins_to_alaska]

I 'changed passwords' but was able to use the one I already had so it was basically just a reset. Then everything worked fine for the website and the app.

[StopTheWorld]

2 hours ago, upwarduk said:

I have contacted Celebrity Cruises Captains Club about the missing points.

This is their reply:

Hi Jackie, the points should show up at some point today for eligible members. I will check again tomorrow morning. If it's not been allocated then I will email the team.

Hi - did you use a UK contact? Not sure there is one, but I have an issue with my husband’s tier not showing correctly on his express pass .Thanks

[GimmeOcean]

19 hours ago, GimmeOcean said:

I didn't get the last point, though I called and they are supposedly looking at it. We'll see if I get these.

Well I did get my point from February today, at least.

[CaroleSS]

12 hours ago, upwarduk said:

Well, I can’t even sign either my husband or I in.

Anyone else having the same problem?

I receive an error message if I sign in using Safari, but am able to log in using Chrome (on my iPad). You might try a different browser......see if that helps.

[CaroleSS]

I just checked my Points History and can see the 3 points, they just haven't been added to my "total" yet.

 

news at 11.......

[GimmeOcean]

7 minutes ago, CaroleSS said:

I just checked my Points History and can see the 3 points, they just haven't been added to my "total" yet.

 

news at 11.......

Mine have been added! First time without an issue.

[CaroleSS]

12 minutes ago, GimmeOcean said:

Mine have been added! First time without an issue.

Woo hoo! Mine too!

[mahdnc]

my points history shows it, but it is not yet reflected in my total.

 

[Ipeeinthepools]

Me Too 😀

 

 

Apparently, all you need to do is log in because I was never able to stream the video while I was on a HAL ship.

 

Now only 2100 points from Zenith🤔

Edited April 15 by Ipeeinthepools

[cruzintiger]

29 minutes ago, mahdnc said:

my points history shows it, but it is not yet reflected in my total.

 

Where do you find your points history? 

[LIMPIT]

Points arrived in the UK 🤩

[mahdnc]

8 minutes ago, cruzintiger said:

Where do you find your points history? 

 

[gerelmx]

They have not yet been added to the total but they already appear in history

 

[mahdnc]

The 3 points are now reflected in my total.

[mahdnc]

I have updated the summary PUP statistics:

 

Number of PUP events broken down by year:

 

 

Here are the number of Club Points that were available through the PUP program broken down by year and type of activity:

 

 

Here is a table showing the amount of Club Points awarded through the PUP program broken down by month and year they were awarded:

[cruzintiger]

39 minutes ago, mahdnc said:

 

Thank you! They were right in front of me!

[upwarduk]

4 hours ago, StopTheWorld said:

did you use a UK contact?

I just messaged CelebrityCruises on their FB site.

[doghog]

We each received our 3 CC PUPs. 

[BeasleysMom66]

Mine showed up as well.