OceanZena Posted October 3, 2020 #1 Share Posted October 3, 2020 I'm curious if anyone here has been able to get through over the phone with a representative lately? I don't have a PVP and they said they can't give me one since I booked my reservation online. I tried a calling couple of days ago and literally stayed on hold over 2 hours hoping someone would eventually answer. But no one did and I hung up. I want to try again, but don't want a repeat of that time wasting experience. Has anyone got through lately fairly quickly? Does time of day or day of week make any difference? If so, i'll call then. And I see that there's a few different numbers to call...is any one "better" than others that gets through easier or are all those different numbers routed to the same place? Link to comment Share on other sites More sharing options...
airdale Posted October 3, 2020 #2 Share Posted October 3, 2020 Quickly? No, but I put my cell phone down and wait. We canceled Sept 30 and were told that we would have our refund in 30 to 60 days. Don Link to comment Share on other sites More sharing options...
mtnesterz Posted October 3, 2020 #3 Share Posted October 3, 2020 (edited) As you mention, booking through a good PVP makes contacting them very direct. As it is, Carnival opens 9AM EST. Start calling a minute or so before 9. Doing this, I have gotten through in just a few minutes. Edited October 3, 2020 by mtnesterz 2 Link to comment Share on other sites More sharing options...
OceanZena Posted October 3, 2020 Author #4 Share Posted October 3, 2020 I tried calling again after posting this message and shockingly got through after a few minutes! I must have called at the worst time the other day. I asked the rep about a PVP and he said because I had a casino rate I can just call the casino line direct. So I wrote that down and I guess that's good enough for now. The rep on Carnival's FB page told me since I booked my sailing online, I couldn't have a PVP for it and would have to wait until making a new booking to get one. I found that odd. Link to comment Share on other sites More sharing options...
firefly333 Posted October 3, 2020 #5 Share Posted October 3, 2020 I have a ta who waits on hold and I can reach him usually immediately all times of the day. Last time he called in to move me from oct 2020 to sept 2021 the carnival rep forgot to put my carnival loyalty number in, made a difference in the price, so he had to call in again and wait on hold to fix carnivals mistake., Link to comment Share on other sites More sharing options...
OceanZena Posted October 3, 2020 Author #6 Share Posted October 3, 2020 I didn't know travel agents still existed these days. What i'll do for next time is before I make the booking i'll be sure to call Carnival first to request the PVP and then book it through them. As for calling, I think weekend are easier to get through to them. I would've thought it would be the opposite of that. Link to comment Share on other sites More sharing options...
RaeOfSunshyne Posted October 3, 2020 #7 Share Posted October 3, 2020 What’s is a PVP? Link to comment Share on other sites More sharing options...
OceanZena Posted October 3, 2020 Author #8 Share Posted October 3, 2020 PVP is a Personal Vacation Planner through Carnival. You will have your own Carnival representative who will handle your booking and if you need any help or to make changed with your booking, you go through that person. Many people are very happy with theirs and I want one too for my future bookings. Link to comment Share on other sites More sharing options...
James4me Posted October 4, 2020 #9 Share Posted October 4, 2020 Go on Facebook and then to Carnival. You will find lots of questions about PVP and they will give you a name. Link to comment Share on other sites More sharing options...
Rare Tapi Posted October 4, 2020 #10 Share Posted October 4, 2020 For those wondering “Why have a PVP?”, this is one of those times when having one is invaluable. I even have my PVP’s personal number. One quick text from my phone is all it takes to get in touch with her with a quick reply within seconds. 2 Link to comment Share on other sites More sharing options...
xDisconnections Posted October 4, 2020 #11 Share Posted October 4, 2020 7 hours ago, OceanZena said: I didn't know travel agents still existed these days. What i'll do for next time is before I make the booking i'll be sure to call Carnival first to request the PVP and then book it through them. As for calling, I think weekend are easier to get through to them. I would've thought it would be the opposite of that. There are surprisingly still a few. With travel planning on your own being easier than ever, this industry is dying. Many TAs who were impacted by Covid will not have an agency to return to. Link to comment Share on other sites More sharing options...
Cruising_Addict Posted October 4, 2020 #12 Share Posted October 4, 2020 I called Friday afternoon. Got through within 10 minutes. Link to comment Share on other sites More sharing options...
Purvis1231 Posted October 4, 2020 #13 Share Posted October 4, 2020 13 hours ago, Tapi said: For those wondering “Why have a PVP?”, this is one of those times when having one is invaluable. I even have my PVP’s personal number. One quick text from my phone is all it takes to get in touch with her with a quick reply within seconds. Right, my PVP provides excellent service and is never hard to reach. He has given me his personal number but thankfully I have never needed to use it. 2 Link to comment Share on other sites More sharing options...
Rare MeganGC1983 Posted October 4, 2020 #14 Share Posted October 4, 2020 1 hour ago, Purvis1231 said: Right, my PVP provides excellent service and is never hard to reach. He has given me his personal number but thankfully I have never needed to use it. Same! My guy has a FB group that has giveaways, I’ve made payments through FB messenger, and he’s always available. 1 Link to comment Share on other sites More sharing options...
Cruiseboy06 Posted October 4, 2020 #15 Share Posted October 4, 2020 3 hours ago, MeganGC1983 said: Same! My guy has a FB group that has giveaways, I’ve made payments through FB messenger, and he’s always available. thats fishy AND AGAINST Carnival's rules.. 1 Link to comment Share on other sites More sharing options...
xDisconnections Posted October 4, 2020 #16 Share Posted October 4, 2020 17 minutes ago, Cruiseboy06 said: thats fishy AND AGAINST Carnival's rules.. Exactly what rules are being broken? Please advise. 2 Link to comment Share on other sites More sharing options...
Rare nydney1 Posted October 4, 2020 #17 Share Posted October 4, 2020 I called yesterday about 10:30 EST and held for an hour then hung up. I called today at 9:01 EST and got through after holding for 30 minutes. I second having a PVP is the way to go. Mine is always available. To answer the question that will be asked. I did not want to bother her on the weekend and I was doing other things so it was not an issue to hold. Link to comment Share on other sites More sharing options...
Cruiseboy06 Posted October 4, 2020 #18 Share Posted October 4, 2020 2 hours ago, Cruiseboy06 said: Same! My guy has a FB group that has giveaways, I’ve made payments through FB messenger, and he’s always available. likely they are not allow to accept payments through Facebook........... Link to comment Share on other sites More sharing options...
Rare MeganGC1983 Posted October 4, 2020 #19 Share Posted October 4, 2020 56 minutes ago, Cruiseboy06 said: likely they are not allow to accept payments through Facebook........... 🙄🙄🙄 Link to comment Share on other sites More sharing options...
Rare MeganGC1983 Posted October 4, 2020 #20 Share Posted October 4, 2020 57 minutes ago, Cruiseboy06 said: likely they are not allow to accept payments through Facebook........... I can’t give a gift card number through FB messenger?! Link to comment Share on other sites More sharing options...
Rare Saint Greg Posted October 4, 2020 #21 Share Posted October 4, 2020 On 10/3/2020 at 1:50 PM, OceanZena said: I didn't know travel agents still existed these days. What i'll do for next time is before I make the booking i'll be sure to call Carnival first to request the PVP and then book it through them. As for calling, I think weekend are easier to get through to them. I would've thought it would be the opposite of that. They sure do. And they give you OBC if you book with them. Link to comment Share on other sites More sharing options...
Rare Saint Greg Posted October 4, 2020 #22 Share Posted October 4, 2020 On 10/3/2020 at 1:20 PM, OceanZena said: I tried calling again after posting this message and shockingly got through after a few minutes! I must have called at the worst time the other day. I asked the rep about a PVP and he said because I had a casino rate I can just call the casino line direct. So I wrote that down and I guess that's good enough for now. The rep on Carnival's FB page told me since I booked my sailing online, I couldn't have a PVP for it and would have to wait until making a new booking to get one. I found that odd. I think the deal is they don’t get credit for a booking they didn’t make. But If you find a PVP I bet they’ll take on your existing booking. When I used a PVP he took on my existing booking to get my future bookings. Link to comment Share on other sites More sharing options...
deadmoney Posted October 5, 2020 #23 Share Posted October 5, 2020 I do a mock booking then call my PVP and ask what she thinks and can she do for me. She ALWAYS comes up with a better deal or something extra I missed. She is excellent. Link to comment Share on other sites More sharing options...
Cruiseboy06 Posted October 5, 2020 #24 Share Posted October 5, 2020 17 hours ago, MeganGC1983 said: I can’t give a gift card number through FB messenger?! Link to comment Share on other sites More sharing options...
xDisconnections Posted October 5, 2020 #25 Share Posted October 5, 2020 11 minutes ago, Cruiseboy06 said: What was the original post? The response doesn't help if we can't see the context. 1 Link to comment Share on other sites More sharing options...
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