Positive pre cruise test

[natanya13]

So  my anxiety was warranted.  My pre test this morning was positive.  Problem is every phone number (Icruise and Celebrity) that I call is closed for the holiday.  Our sailing date is Jan 3.  Who and how do I contact Celebrity or can I wait until Monday?

[vermonter16]

Oh no....I am so sorry.  Did you have symptoms?  I don't know what to tell you to do, surely there is someone working at Celebrity?

 

[OnTheJourney]

Indeed sorry to hear that news!  What is the current policy as to when the cruise line needs to know the results of a pre-embarkation test? I haven't kept up with most of the policies. 

Edited January 1, 2022 by OnTheJourney

[natanya13]

1 minute ago, vermonter16 said:

Oh no....I am so sorry.  Did you have symptoms?  I don't know what to tell you to do, surely there is someone working at Celebrity?

 

Every number I called was closed.  Been on hold for 20 minutes with the airline.  Prior to today no symptoms.  Actually did a temp and "smell" test each day until today.  Before I did the online testing I checked my temp but did not do a smell test.  After the results I tested cinnamon and could not smell it.

But at least I have the online test results to prove why I am cancelling.

[vermonter16]

Call the Celebrity reservation line and see if they can transfer you.

[Arizona Wildcat]

Need to get Celebrity the results of your positive test.  Hopefully it is one that Celebrity accepts.  There are various numbers for Celebrity including Captain's Club.  Agree will be difficult to get through but you have no choice but to wait on hold.  

Am sure someone will quickly post exactly what to do.

[natanya13]

1 minute ago, vermonter16 said:

Call the Celebrity reservation line and see if they can transfer you.

I did and they are saying closed for the holiday also.  Tried about every celebrity number I could find.

 

5 minutes ago, Arizona Wildcat said:

Need to get Celebrity the results of your positive test.  Hopefully it is one that Celebrity accepts.  There are various numbers for Celebrity including Captain's Club.  Agree will be difficult to get through but you have no choice but to wait on hold.  

Am sure someone will quickly post exactly what to do.

It was the proctored test that Celebrity sent out.  so I would assume they would accept.

 

[natanya13]

5 minutes ago, natanya13 said:

I did and they are saying closed for the holiday also.  Tried about every celebrity number I could find.

 

It was the proctored test that Celebrity sent out.  so I would assume they would accept.

 

If you have the number for the Captains Club please share as I can not find one on the Captains Club site.

[FlorenceItaly]

5 minutes ago, natanya13 said:

If you have the number for the Captains Club please share as I can not find one on the Captains Club site.

Try this:

 1-844-418-6824.

[natanya13]

3 minutes ago, FlorenceItaly said:

Try this:

 1-844-418-6824.

Thank you but also get the office closed message.

[FastandFurious]

Is there a Celebrity email address to which a message could be sent now and the time stamp associated with the message could be used later IF Celebrity for some reason where to deny a full positive Covid test refund?

[Jeremiah1212]

You can wait until tomorrow or Monday. There is no urgent need to notify them today. They aren't going to give you any difficulty to cancel if you have a positive test in hand.

[FlorenceItaly]

Perhaps the Celebrity Engagement email address.  The following link is from their website Contact page.

https://www.celebritycruises.com/company/customer-support/contact-us

[clojacks]

If you are on Twitter, try the Celebrity Cruise line Twitter account. I see they have a "message" button, which means you can direct message them. I wouldn't say they will get back to you, but it is an option.

[jelayne]

Try this # 800-256-6649.  It starts with a menu that includes press ____ if you have tested positive for Covid 19

[Oceangoer2]

1 hour ago, jelayne said:

Try this # 800-256-6649.  It starts with a menu that includes press ____ if you have tested positive for Covid 19

This number makes sense with pertinent options to assist with travel circumstances occurring ight now.......it's RCCL's customer service line.....Celebrity should have the same options.  Hopefully RCCL will help this cruiser and other X cruisers as well.

[jelayne]

1 minute ago, Oceangoer2 said:

This number makes sense with pertinent options to assist with travel circumstances occurring ight now.......it's RCCL's customer service line.....Celebrity should have the same options.  Hopefully RCCL will help this cruiser and other X cruisers as well.

For some services Celebrity utilizes Royals team.  We have worked with the team at this # in the past for assistance on travel issues for a Celebrity sailing. 

[phoenix_dream]

I thought there was also a place on the website where you could cancel?  Not sure about the specifics though but worth checking

[Arizona Wildcat]

1 hour ago, jelayne said:

Try this # 800-256-6649.  It starts with a menu that includes press ____ if you have tested positive for Covid 19

I used that number to get assistance when airline flights were delayed and I missed sail away.  They put me in touch with the port agent the following day who helped us get to the first port.

[as3369]

3 hours ago, natanya13 said:

So  my anxiety was warranted.  My pre test this morning was positive.  Problem is every phone number (Icruise and Celebrity) that I call is closed for the holiday.  Our sailing date is Jan 3.  Who and how do I contact Celebrity or can I wait until Monday?

Try this webpage..  cancellation.celebritycruises.com/?brand=c

 

I couldn't attach the link but if you type in this address it should work

Edited January 1, 2022 by as3369

[royalcruz]

[rjrpar]

28 minutes ago, royalcruz said:

 

[Melbean1969]

Hi 

I’m in the Uk but had to cancel our cruise for tomorrow due to us testing positive.. I phoned the number posted on an earlier thread and was given the email address to correspond with of celebrityengagementteam@celebrity.com

they asked for the official proof of the PCR test and were really quick to respond 

[crusinthrough]

Sorry to hear about the positive test.

Doesn't Celebrity open today Sunday Jan 2?  The holiday was on 1/1.

[chemmo]

Sincere commiserations to those of you who have tested positive. Hope that you all only have mild issues and recover quickly…Also hope that Celebrity is able to quickly resolve any refunding and that you can board again soon…