kerrilynn Posted February 17, 2023 #1 Share Posted February 17, 2023 I have a question regarding this topic ... I cancelled one person out of three in our cabin. The cruise line over credited my credit card. I did not even know about the credit until she said something to me, as she said it could take weeks to see the credit. The travel agent claims she is responsible now for paying that "overage of the credit" back to the cruise line. Is this actually true? I don't see how the cruise line can make her pay that money when it was their mistake. Does anyone know anything about this? Link to comment Share on other sites More sharing options...
Rare Denversail Posted February 17, 2023 #2 Share Posted February 17, 2023 I’m not sure why you want to keep something that isn’t yours. 6 Link to comment Share on other sites More sharing options...
Aquahound Posted February 17, 2023 #3 Share Posted February 17, 2023 Well, yes. When the cruise line sees they over credited you, do you really think they would just write it off? Heck no. Of course, they're going to want it back. Link to comment Share on other sites More sharing options...
Rare mom says Posted February 17, 2023 #4 Share Posted February 17, 2023 6 minutes ago, kerrilynn said: don't see how the cruise line can make her pay that money when it was their mistake. Probably because the reservation actually belongs to the TA until you embark. That is why you have to go through the TA for anything related to the booking. Give the TA the money that you rightfully owe back to the cruise line. 2 Link to comment Share on other sites More sharing options...
DAKCRUISERS Posted February 17, 2023 #5 Share Posted February 17, 2023 They may be withholding her commission from her to make up for the difference. You need to pay her. Before you pay anyone, make sure you see a receipt from the cruise line. 2 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 17, 2023 #6 Share Posted February 17, 2023 Have you made the final payment for the cruise ? If not the cruise line may add the difference in what you paid to the total fare when your final payment is due I do not know why you would pay the TA ? The payment should go to the cruise line & let them deal with the agency Link to comment Share on other sites More sharing options...
kerrilynn Posted February 17, 2023 Author #7 Share Posted February 17, 2023 11 minutes ago, LHT28 said: Have you made the final payment for the cruise ? If not the cruise line may add the difference in what you paid to the total fare when your final payment is due I do not know why you would pay the TA ? The payment should go to the cruise line & let them deal with the agency Yes, we made the final payment in December. The cruise departs in March. And I agree that the cruise line should contact me with the error. The credit came directly from them. And I am willing to pay back the overage. I just don't know why the agent is asking to charge my credit card and saying she has to pay it, so I have to pay it. How do I know this is in fact true? Link to comment Share on other sites More sharing options...
kerrilynn Posted February 17, 2023 Author #8 Share Posted February 17, 2023 39 minutes ago, Denversail said: I’m not sure why you want to keep something that isn’t yours. I don't want to keep it. I am willing to give the overage back. I just want to be sure it is legit. I have heard nothing from the cruise line. The cruise line credited me directly. Link to comment Share on other sites More sharing options...
kerrilynn Posted February 17, 2023 Author #9 Share Posted February 17, 2023 37 minutes ago, mom says said: Give the TA the money that you rightfully owe back to the cruise line. I did not receive any documentation from the cruise line. I am certainly willing to give back the overage. If I can see an invoice from them. But I have not been presented with one. How do I know that the agency is not going to put this money in their pocket. I do not want any problems during embarking. Can I contact the cruise line directly to inquire, even though I had an agent? Link to comment Share on other sites More sharing options...
kerrilynn Posted February 17, 2023 Author #10 Share Posted February 17, 2023 28 minutes ago, DAKCRUISERS said: Before you pay anyone, make sure you see a receipt from the cruise line. That is what I want ... an invoice from the cruise line but have not yet received it. There are many scams out there and you are taught not to trust anyone. Link to comment Share on other sites More sharing options...
kerrilynn Posted February 17, 2023 Author #11 Share Posted February 17, 2023 44 minutes ago, Aquahound said: When the cruise line sees they over credited you, do you really think they would just write it off? Heck no. Of course, they're going to want it back. The cruise line has not yet said they over credited me. This has all just come from the agency with no proof presented as yet. Link to comment Share on other sites More sharing options...
Aquahound Posted February 17, 2023 #12 Share Posted February 17, 2023 3 minutes ago, kerrilynn said: The cruise line has not yet said they over credited me. This has all just come from the agency with no proof presented as yet. If you booked through a TA, then it's the TA they're going to communicate with, not you. That's standard practice. Yes, you should demand an invoice to make sure you're giving back exactly what's owed. Just do yourself a favor. Do not play lawyer and try to find ways out of paying it. Trust me, that will not work in your favor. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 17, 2023 #13 Share Posted February 17, 2023 if you fo into your cruise line account does it show the price? Ask the TA to send you an updated invoice worst case call the cruise line ask to speak to a manager & see if they can confirm the correct amount owed JMO Link to comment Share on other sites More sharing options...
DAKCRUISERS Posted February 17, 2023 #14 Share Posted February 17, 2023 I really am guessing here, but it sounds like the cruise line had already paid the commission. Then you were refunded the correct amount. Now the cruise line wants the agent to return the commission. Don’t pay a penny to the agent until you see exactly what you paid to the cruise line, in case I am right. I may not be, but you may not owe it. Link to comment Share on other sites More sharing options...
DAKCRUISERS Posted February 17, 2023 #15 Share Posted February 17, 2023 You should call the cruise line and ask for an invoice. Anyone who answers can email that to you immediately. You do not need to call the agent first. I was a travel agent for 20 years, so I do have experience here. Have your booking # handy, and that’s all you need. Link to comment Share on other sites More sharing options...
Twickenham Posted February 18, 2023 #16 Share Posted February 18, 2023 First things first: does a credit appear on your credit card account? You should be able to see this online. Unless and until any credit appears, pay your TA nothing. Link to comment Share on other sites More sharing options...
DAKCRUISERS Posted February 18, 2023 #17 Share Posted February 18, 2023 I am also wondering if the charge went to the cruise line directly or to the travel agency. Often, agencies choose to be the “point of sale” and the money goes directly to them. Then, after deducting their commission, they pay the cruise company the net amount. That gets messy when refunds are in order! Link to comment Share on other sites More sharing options...
ldubs Posted February 18, 2023 #18 Share Posted February 18, 2023 5 hours ago, DAKCRUISERS said: I really am guessing here, but it sounds like the cruise line had already paid the commission. Then you were refunded the correct amount. Now the cruise line wants the agent to return the commission. Don’t pay a penny to the agent until you see exactly what you paid to the cruise line, in case I am right. I may not be, but you may not owe it. Ah, I think I understand this. If I follow it is basically the commission on the cancelled person's fare that might be the issue. Because of the cancellation the TA had to pay that commission back. If so, the OP shouldn't reimburse the TA. Do I have it right? Link to comment Share on other sites More sharing options...
DAKCRUISERS Posted February 18, 2023 #19 Share Posted February 18, 2023 Yes. That is my best guess. I can’t think of any scenario that the OP owes the travel agent money. If she gets refunded what she should, she’s done. And I would be done with that travel agent! Link to comment Share on other sites More sharing options...
Rare GeezerCouple Posted February 18, 2023 #20 Share Posted February 18, 2023 13 hours ago, DAKCRUISERS said: I am also wondering if the charge went to the cruise line directly or to the travel agency. Often, agencies choose to be the “point of sale” and the money goes directly to them. Then, after deducting their commission, they pay the cruise company the net amount. That gets messy when refunds are in order! Why do travel agencies "take the money and then pass it along to the vendor"? For decades, we've *always* had a travel agent pass along our credit card information such that the charge is directly from the vendor, be it a cruise line, hotel, etc. Any refund is directly to our same charge card. Any commission is invisible to us; that's between the agent and the travel provider. As an added "benefit", there's no concern about what if the travel agent goes out of business and hasn't yet paid "our" money to the travel provider. GC 2 Link to comment Share on other sites More sharing options...
Rare LHT28 Posted February 18, 2023 #21 Share Posted February 18, 2023 11 minutes ago, GeezerCouple said: Why do travel agencies "take the money and then pass it along to the vendor"? The only reason I can think of is they are on Viking or in some Countries people pay the agency & they pay the cruise line Some people pay cash or use debit cards to save the fee the agency charges for CC use In North America this is not common & it would raise a very large red flag with many Maybe the OP is from the UK where paying the agency is common?? Link to comment Share on other sites More sharing options...
mnocket Posted February 18, 2023 #22 Share Posted February 18, 2023 19 hours ago, kerrilynn said: The cruise line has not yet said they over credited me. This has all just come from the agency with no proof presented as yet. Come on now.... a simple call to the cruise line will confirm whether they over-credited your account. You know what the right thing to do is - just do it. Link to comment Share on other sites More sharing options...
wcook Posted February 19, 2023 #23 Share Posted February 19, 2023 Funny, I’d always been led to believe that if there’s a bank error in your favor, you get to collect $200. 2 Link to comment Share on other sites More sharing options...
kerrilynn Posted February 19, 2023 Author #24 Share Posted February 19, 2023 On 2/17/2023 at 5:05 PM, Aquahound said: If you booked through a TA, then it's the TA they're going to communicate with, not you. That's standard practice. Yes, you should demand an invoice to make sure you're giving back exactly what's owed. Just do yourself a favor. Do not play lawyer and try to find ways out of paying it. Trust me, that will not work in your favor. I am not trying to find ways not to pay it, but I want to be sure I a paying something legitimate! Link to comment Share on other sites More sharing options...
ldubs Posted February 19, 2023 #25 Share Posted February 19, 2023 6 minutes ago, kerrilynn said: I am not trying to find ways not to pay it, but I want to be sure I a paying something legitimate! I don't blame you. I would want an explantation of what this is all about. Link to comment Share on other sites More sharing options...
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