jerick Posted June 27, 2023 #1 Share Posted June 27, 2023 I think prices have gone down on a cruise I have booked and asked my TA to check it out. I haven’t heard back for over a day. Should I call RCI directly, or do I have to work with the TA? Link to comment Share on other sites More sharing options...
firefly333 Posted June 27, 2023 #2 Share Posted June 27, 2023 If you booked thru a TA he owns the booking. Any price changes have to go thru him. Cant call direct, they wouldnt talk to you. 2 Link to comment Share on other sites More sharing options...
MGoodyear Posted June 28, 2023 #3 Share Posted June 28, 2023 17 minutes ago, firefly333 said: If you booked thru a TA he owns the booking. Any price changes have to go thru him. Cant call direct, they wouldnt talk to you. And that is the truth! Link to comment Share on other sites More sharing options...
jerick Posted June 28, 2023 Author #4 Share Posted June 28, 2023 Am I expecting too much of my TA, to check it out within a day or so? Link to comment Share on other sites More sharing options...
taglovestocruise Posted June 28, 2023 #5 Share Posted June 28, 2023 1 minute ago, jerick said: Am I expecting too much of my TA, to check it out within a day or so? We have used a big box TA for many years, TA gets the new price while we are on the phone. Your TA is showing to be a total fail.. + hope your TA is a least giving you a few hundred in perks. 1 Link to comment Share on other sites More sharing options...
Jimbo Posted June 28, 2023 #6 Share Posted June 28, 2023 36 minutes ago, jerick said: I think prices have gone down on a cruise I have booked and asked my TA to check it out. I haven’t heard back for over a day. Should I call RCI directly, or do I have to work with the TA? Just call Royal directly and put the same category cabin on hold that you have now. Then hopefully your TA will call you and then all you have to do is give them the booking reservation number you have on hold and get your price changed to the discounted lower price. Link to comment Share on other sites More sharing options...
Another_Critic Posted June 28, 2023 #7 Share Posted June 28, 2023 11 minutes ago, Jimbo said: Just call Royal directly and put the same category cabin on hold that you have now. Then hopefully your TA will call you and then all you have to do is give them the booking reservation number you have on hold and get your price changed to the discounted lower price. I don't think the TA can change the price of an existing reservation based on a hold reservation. If the price goes up before the TA responds, I think the only option would be to move the existing deposit to the held reservation and pay a $100pp change fee. Link to comment Share on other sites More sharing options...
Jimbo Posted June 28, 2023 #8 Share Posted June 28, 2023 (edited) 4 minutes ago, Another_Critic said: I don't think the TA can change the price of an existing reservation based on a hold reservation. If the price goes up before the TA responds, I think the only option would be to move the existing deposit to the held reservation and pay a $100pp change fee. Outside of final payment my TA has used my hold to get me the lower price and keeping my original booking #. with no change fee. Edited June 28, 2023 by Jimbo Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted June 28, 2023 #9 Share Posted June 28, 2023 30 minutes ago, jerick said: Am I expecting too much of my TA, to check it out within a day or so? No. I’m still figuring out when my TA sleeps b/c he responds to e-mails so quickly at all hours. This is exceptional, of course, but I would expect same day or at least next morning if you e-mailed at night from any good TA. 3 Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted June 28, 2023 #10 Share Posted June 28, 2023 38 minutes ago, jerick said: Am I expecting too much of my TA, to check it out within a day or so? No my TA would have gotten back to me within the hour. You need a new TA. 2 Link to comment Share on other sites More sharing options...
Ashland Posted June 28, 2023 #11 Share Posted June 28, 2023 This is one of the reasons to book directly and own your booking...JMHO. 2 Link to comment Share on other sites More sharing options...
Another_Critic Posted June 28, 2023 #12 Share Posted June 28, 2023 1 minute ago, OCSC Mike said: No. I’m still figuring out when my TA sleeps b/c he responds to e-mails so quickly at all hours. He's pretty slow mid-afternoon. It took him 15 minutes to read my email, put 3 cruises on hold, and respond back to me with invoices. 😄 1 6 Link to comment Share on other sites More sharing options...
Merion_Mom Posted June 28, 2023 #13 Share Posted June 28, 2023 3 hours ago, Ashland said: This is one of the reasons to book directly and own your booking...JMHO. I thought and acted like that for decades. Then I discovered group pricing. I can't come anywhere near my TA's prices on my own. And he responds to my emails almost before I send them. 😄 😄 😄 😄 5 3 Link to comment Share on other sites More sharing options...
Ashland Posted June 28, 2023 #14 Share Posted June 28, 2023 50 minutes ago, Merion_Mom said: I thought and acted like that for decades. Then I discovered group pricing. I can't come anywhere near my TA's prices on my own. And he responds to my emails almost before I send them. 😄 😄 😄 😄 Too bad there's no way to share this. 1 Link to comment Share on other sites More sharing options...
Rare OCSC Mike Posted June 28, 2023 #15 Share Posted June 28, 2023 (edited) 8 hours ago, Ashland said: This is one of the reasons to book directly and own your booking...JMHO. Or to get a good TA with group rates & perks on top of great service. Price drops would be low on my priority list given current pricing trends. Edited June 28, 2023 by OCSC Mike 1 Link to comment Share on other sites More sharing options...
Reina del Mar Posted June 28, 2023 #16 Share Posted June 28, 2023 I book with a travel agent. However if I have a problem I need to have sorted and the TA takes too long (in my opinion) to fix it, I ring the cruise line. More often than not they will speak to you and sort your concern. I have read that folks have told them they can’t get hold of the TA to allow them to look into booking but I have never needed to say that. Link to comment Share on other sites More sharing options...
lovesthebeach2 Posted June 28, 2023 #17 Share Posted June 28, 2023 5 hours ago, Merion_Mom said: I thought and acted like that for decades. Then I discovered group pricing. I can't come anywhere near my TA's prices on my own. And he responds to my emails almost before I send them. 😄 😄 😄 😄 Same with my TA 😉 Link to comment Share on other sites More sharing options...
loman Posted June 28, 2023 #18 Share Posted June 28, 2023 I had a TA that would totally ignore my calls . Lost many dollars on price drops on a particular cruise. After that i booked direct with RC , as they were responsive with price drop requests. Having said that , i will contact a TA with my next cruise , and inquire about group rates , response times , royal up , and what ever else i can think of. 1 Link to comment Share on other sites More sharing options...
allie3490 Posted June 28, 2023 #19 Share Posted June 28, 2023 I never book a cruise without a TA. Royal can never come close to the group rates I get. And OBC is a nice touch too. I've saved $$$. Not to mention if I need to make any changes, the TA will sit on hold instead of me. Win win 1 Link to comment Share on other sites More sharing options...
Ashland Posted June 28, 2023 #20 Share Posted June 28, 2023 7 hours ago, Reina del Mar said: I book with a travel agent. However if I have a problem I need to have sorted and the TA takes too long (in my opinion) to fix it, I ring the cruise line. More often than not they will speak to you and sort your concern. I have read that folks have told them they can’t get hold of the TA to allow them to look into booking but I have never needed to say that. Here in the US RCI will not discuss your booking if you are using a TA. Perhaps it's different for you in GB. 1 Link to comment Share on other sites More sharing options...
Merion_Mom Posted June 28, 2023 #21 Share Posted June 28, 2023 1 hour ago, Ashland said: Here in the US RCI will not discuss your booking if you are using a TA. Perhaps it's different for you in GB. Do you have signatures turned on? Did you ever notice that an email link is in my signature? 😉 1 1 Link to comment Share on other sites More sharing options...
Ashland Posted June 28, 2023 #22 Share Posted June 28, 2023 (edited) 41 minutes ago, Merion_Mom said: Do you have signatures turned on? Did you ever notice that an email link is in my signature? 😉 No I didn't. Just turned them on but not sure where to look...help !! Maybe I just did ??? Edited June 28, 2023 by Ashland Link to comment Share on other sites More sharing options...
Rare silentbob007 Posted June 28, 2023 #23 Share Posted June 28, 2023 I once called to book airport transfers and couldn’t even get those for myself. Link to comment Share on other sites More sharing options...
Reina del Mar Posted June 29, 2023 #24 Share Posted June 29, 2023 15 hours ago, Ashland said: Here in the US RCI will not discuss your booking if you are using a TA. Perhaps it's different for you in GB. I have heard of people in UK being unable to speak to cruiselines, if they have booked with a TA, so it is not different..but I tend to insist and then they will speak to me..maybe I have been lucky..I haven’t needed to speak to them often but when I have it’s been fine. (Princess and Royal Caribbean) Link to comment Share on other sites More sharing options...
zoepipes Posted June 29, 2023 #25 Share Posted June 29, 2023 (edited) If you've booked with a TA and received OBC or other perks, you may lose the perks if you rebook at the lower fare. Need to weigh that into consideration. Edited June 29, 2023 by zoepipes Link to comment Share on other sites More sharing options...
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