RichYak Posted March 11 #51 Share Posted March 11 48 minutes ago, Lastdance said: My Retreat Host/Butler had 15 suites on Beyond in December These are 2 different people. Are you referring to the stateroom attendant (aka Retreat Host) or the head butler or both? Link to comment Share on other sites More sharing options...
Rare bjahil47 Posted March 11 #52 Share Posted March 11 Just boarded Beyond. Butlers are back starting now!!! 2 4 Link to comment Share on other sites More sharing options...
Cap_D Posted March 11 #53 Share Posted March 11 35 minutes ago, bjahil47 said: Just boarded Beyond. Butlers are back starting now!!! Thanks. Will be on March 22. Link to comment Share on other sites More sharing options...
critterchick Posted March 11 #54 Share Posted March 11 On 3/9/2024 at 3:38 AM, UK1sttimer said: I’m on the Edge now, no butler in Sky suite. Any chance you could ask the Retreat Host when they are coming back and post here? Thanks! Link to comment Share on other sites More sharing options...
Lastdance Posted March 11 #55 Share Posted March 11 (edited) 3 hours ago, RichYak said: These are 2 different people. Are you referring to the stateroom attendant (aka Retreat Host) or the head butler or both? Retreat Host/stateroom attendant…the one who wore two hats. So, Retreat Host that basically did everything! I guess I should not have said stateroom attendant, as the name changed. I met the head butler on the first day, only because I wanted my suite cleaned as early as possible, so I gave him a call! Sorry about the confusion, but hopefully things will go back to the way they were… Edited March 11 by Lastdance Link to comment Share on other sites More sharing options...
Boxerlover2 Posted March 11 #56 Share Posted March 11 1 hour ago, critterchick said: Any chance you could ask the Retreat Host when they are coming back and post here? Thanks! At the end of January, I was told by someone from Celebrity’s Executive Office that our sailing on 13 March will have butlers in Sky Suites. I’ll find out tomorrow and will report back. 1 2 Link to comment Share on other sites More sharing options...
RichYak Posted March 11 #57 Share Posted March 11 1 hour ago, Lastdance said: Retreat Host/stateroom attendant…the one who wore two hats. So, Retreat Host that basically did everything! I guess I should not have said stateroom attendant, as the name changed. I met the head butler on the first day, only because I wanted my suite cleaned as early as possible, so I gave him a call! Sorry about the confusion, but hopefully things will go back to the way they were… They didn’t really wear 2 hats, they just got a new name. It was all smoke and mirrors. As far as I can tell, Retreat Hosts didn’t do any more than what they did as stateroom attendants for rooms outside the Retreat. 3 Link to comment Share on other sites More sharing options...
screwsmcernst Posted March 12 #58 Share Posted March 12 So when the butlers are back, does that mean we will have a cabin steward and a butler, or just a butler? Link to comment Share on other sites More sharing options...
Rare abbydancer2003 Posted March 12 Author #59 Share Posted March 12 Just now, screwsmcernst said: So when the butlers are back, does that mean we will have a cabin steward and a butler, or just a butler? Both. Your butler doesn't clean your room. And they do communicate, so if you're not sure who to ask, the message will get to the right person. 1 Link to comment Share on other sites More sharing options...
Octavias Posted March 12 #60 Share Posted March 12 I am so excited to read this thread! We sail on the Edge in late May. Could it be….we will have the butler experience we paid for almost a year ago! 2 Link to comment Share on other sites More sharing options...
1Virgo Posted March 12 #61 Share Posted March 12 in the past, our Butler could provide info, make reservations, attend and address requests. Was helpful when we needed specific info or arrangements, rather than try to deal with Guest Relations. They do work hard Link to comment Share on other sites More sharing options...
UK1sttimer Posted March 12 #62 Share Posted March 12 10 hours ago, critterchick said: Any chance you could ask the Retreat Host when they are coming back and post here? Thanks! I spoke to the head butler just now and the new butlers for Sky Suites join tomorrow in Sydney. 7 Link to comment Share on other sites More sharing options...
JDPCruisers Posted March 12 #63 Share Posted March 12 18 hours ago, Cap_D said: Thanks. Will be on March 22. Yes, thanks. We're on her Apr/May so this is welcomed news. Link to comment Share on other sites More sharing options...
wineoclock Posted March 13 #64 Share Posted March 13 I assume the complaints must have been off the charts for X to bringing back butlers. Link to comment Share on other sites More sharing options...
Boxerlover2 Posted March 13 #65 Share Posted March 13 I can confirm butlers are back for Sky Suites on Edge as of today’s 13 March sailing. Our butler, Albert, came to introduce himself. He is taking care of 26 suites across multiple decks. 4 1 Link to comment Share on other sites More sharing options...
Octavias Posted March 13 #66 Share Posted March 13 2 hours ago, Boxerlover2 said: I can confirm butlers are back for Sky Suites on Edge as of today’s 13 March sailing. Our butler, Albert, came to introduce himself. He is taking care of 26 suites across multiple decks. Wow, that seems like a lot. 2 Link to comment Share on other sites More sharing options...
Team Stag Posted March 13 #67 Share Posted March 13 (edited) 4 hours ago, Boxerlover2 said: I can confirm butlers are back for Sky Suites on Edge as of today’s 13 March sailing. Our butler, Albert, came to introduce himself. He is taking care of 26 suites across multiple decks. So the butlers are back. But still have way too many rooms to efficiently handle all their rooms effectively. So they will end up focused on some rooms that either are the loudest, the neediest or the best tippers. But no way that 26 rooms are getting the full butler treatment as many claim on this board. So basically the same as before the change. One overworked person with the butler title….time for the new complaining to start (I barely saw my butler, my room service took 90 mins due my butler busy with other duties, etc etc) Edited March 13 by Team Stag 6 Link to comment Share on other sites More sharing options...
Whinenowine Posted March 13 #68 Share Posted March 13 2 hours ago, Team Stag said: So the butlers are back. But still have way too many rooms to efficiently handle all their rooms effectively. So they will end up focused on some rooms that either are the loudest, the neediest or the best tippers. But no way that 26 rooms are getting the full butler treatment as many claim on this board. So basically the same as before the change. One overworked person with the butler title….time for the new complaining to start (I barely saw my butler, my room service took 90 mins due my butler busy with other duties, etc etc) Yup, you said it! 2 Link to comment Share on other sites More sharing options...
Octavias Posted March 13 #69 Share Posted March 13 How many sky suites are on the Edge? Link to comment Share on other sites More sharing options...
Liao Posted March 13 #70 Share Posted March 13 34 minutes ago, Octavias said: How many sky suites are on the Edge? Too many to promise efficient butler services to all. It’s unfair to the passengers but especially unfair to the butlers! 3 Link to comment Share on other sites More sharing options...
jelayne Posted March 13 #71 Share Posted March 13 1 hour ago, Octavias said: How many sky suites are on the Edge? 142 1 Link to comment Share on other sites More sharing options...
jelayne Posted March 13 #72 Share Posted March 13 I remember, not all that long ago, when Butlers had about 12 Suites. 2 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted March 13 #73 Share Posted March 13 On 3/8/2024 at 2:43 AM, MandL said: We board the Millennium on the 28th. Will report back. We do not board until May but hoping they'll be back before then. Link to comment Share on other sites More sharing options...
critterchick Posted March 13 #74 Share Posted March 13 On 3/12/2024 at 1:12 AM, UK1sttimer said: I spoke to the head butler just now and the new butlers for Sky Suites join tomorrow in Sydney. Hurray! Thanks for the follow up! Link to comment Share on other sites More sharing options...
critterchick Posted March 13 #75 Share Posted March 13 12 hours ago, wineoclock said: I assume the complaints must have been off the charts for X to bringing back butlers. And sales were down, too…. 1 Link to comment Share on other sites More sharing options...
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