OP, you have not entered the Twilight Zone, rather Latitudes He...
99% you are toast.
Our kids had all history and you used to be able create account for them around age 15 IIRC. All was actually correct. They made a change around 2017 that kids kept history but did not get status until turned 18. They had a clause in there that if kid had already hit status that level would be their status at 18.
Well, our DD turned 18 before our 2018 Escape trip and Lats Dept. would not honor their own terms yet reply to me. Did online form, sent email, only got auto reply yet no reply. Finally sent a letter to Miami. Received reply that my request sent to guess what, the Lats Dept. I think you can figure out from there that they never contacted me.
After Escape trip they finally gave her Platinum but first able to enjoy on Prima.
With the recent cutbacks under Sail and Sustain, I don't think they want to hurt carbon footprint with wasting unnecessary bytes and electric to respond to you. Oh yes, plus the 12 month rule.