stevendom57 Posted August 26, 2018 #276 Share Posted August 26, 2018 Try using Microsoft Edge Link to comment Share on other sites More sharing options...
BekkaW Posted August 26, 2018 #277 Share Posted August 26, 2018 Try using Microsoft Edge Unfortunately no other browser will help, the system is closed 3 days ahead of departure Link to comment Share on other sites More sharing options...
Missymo Posted August 26, 2018 #278 Share Posted August 26, 2018 RCCL has the worst website. Two things I learned. Do not go onto website from a favorite icon on your computer. (www)rccl.com then, if your automatically logged on, go to "already booked" then go to cruise planner. You should be able to make changes, cancellations, additions, whatever you need to do. When logging off, you must use "exit cruise planner" located at the top ,to log off and not get locked out the next time you go to site. If you do not do this, the site locks you out for at least 15 minutes. Believe me, I have been locked out many times due to not logging off correctly. Link to comment Share on other sites More sharing options...
Candleonwater Posted August 28, 2018 #279 Share Posted August 28, 2018 I know I always see complaints about the website, but I wanted to ask - are these common problems people are having? Tried to book a bungalow yesterday, kept getting "page cannot be displayed". First concern was, maybe that's the systems way of saying, they're no longer available. Called, and booked over the phone. Now, today, I'm trying to make final payment ahead of tomorrow's deadline. I get a connection error. Again, will have to call. For such a large corporation, I find it unacceptable that their website is as useless as it is. 1 Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted August 28, 2018 #280 Share Posted August 28, 2018 How about this. Link to comment Share on other sites More sharing options...
swoopy2110 Posted August 28, 2018 #281 Share Posted August 28, 2018 Not quite sure what you're trying to point out ? It may way be your docs aren't ready yet, especially if booking with Air2Sea Link to comment Share on other sites More sharing options...
BobNoxious Posted August 28, 2018 #282 Share Posted August 28, 2018 No cruise docs at < 45 days Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted August 28, 2018 #283 Share Posted August 28, 2018 no cruise docs at < 45 days 32 Days Link to comment Share on other sites More sharing options...
davidofsc Posted August 31, 2018 #284 Share Posted August 31, 2018 I have been trying to get to the main page and the site will not load. I have used chrome, explorer and Edge. Cleared history and cache. Still no luck. As usual a sale is going on and can not get page to work. Any one else? Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted August 31, 2018 #285 Share Posted August 31, 2018 Works fine for me. Link to comment Share on other sites More sharing options...
KimA75 Posted August 31, 2018 #286 Share Posted August 31, 2018 I had to hit refresh while it was trying to load. Oh, and I could get it to work on the computer, but not my tablet. Go figure. If all else fails, just give them a call and let them do the research for you. I would rather do it myself than by phone, but I would rather them do it than miss out on a deal. Link to comment Share on other sites More sharing options...
tugboat Posted August 31, 2018 #287 Share Posted August 31, 2018 Loaded up with no problem on my Mac Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
TracyBoston312 Posted August 31, 2018 #288 Share Posted August 31, 2018 RCL Customer Service stated Internet Explorer is the "preferred" browser. If I run into issues in other browsers, it seems to work okay in IE. Link to comment Share on other sites More sharing options...
krispi Posted August 31, 2018 #289 Share Posted August 31, 2018 When I can get the website to load, I still can't get all the way through to complete a booking. I can get as far as picking a room, but when I click Continue to the next page, it gets hung up and says Loading forever, but the page never loads. This is on my work laptop, my home laptop, and my phone. I've tried Chrome, Edge, IE, and Safari with no luck. Any ideas? I've got my eyes on a Feb cruise on Independence. I'm trying to compare Royal's website to my TA to see which is the better price with all things included, but both websites are acting up. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted August 31, 2018 #290 Share Posted August 31, 2018 I have accessed the site no problem today on both Safari and Chrome. That being said, you never know when it will or will not work LOL Link to comment Share on other sites More sharing options...
dino1037 Posted September 5, 2018 #291 Share Posted September 5, 2018 Been trying to book since last night on RCL website but won’t let me...keeps saying checking availability! So annoying as price has gone up overnight and still won’t let me book. Going to work now so won’t be able to check until later today! Anyone else had problems? Link to comment Share on other sites More sharing options...
Tee & Chilli Posted September 5, 2018 #292 Share Posted September 5, 2018 Have you tried a different browser or clearing the cookies Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 5, 2018 #293 Share Posted September 5, 2018 Have you tried calling and booking that way? Link to comment Share on other sites More sharing options...
dino1037 Posted September 5, 2018 #294 Share Posted September 5, 2018 They were closed last night and this morning... haven’t got time now ! Link to comment Share on other sites More sharing options...
zebra36 Posted September 5, 2018 #295 Share Posted September 5, 2018 Just getting the grey screen this morning with no content. Link to comment Share on other sites More sharing options...
LuCruise Posted September 5, 2018 #296 Share Posted September 5, 2018 I've been having issues lately. Either I can't sign in, or I get in and when selecting something in cruise planner it shows 'access denied' error or 'firewall' error...but other internet is fine. So frustrating as I just want to look at cruise planner. Occurs on Chrome, Edge and even the app on my phone. Link to comment Share on other sites More sharing options...
Clarea Posted September 5, 2018 #297 Share Posted September 5, 2018 Just getting the grey screen this morning with no content. Working for me, though I did have the grey screen for about 10 seconds before the content showed up. Link to comment Share on other sites More sharing options...
LuCruise Posted September 5, 2018 #298 Share Posted September 5, 2018 Just getting the grey screen this morning with no content. Same here...very slow and doens't complete page for cruise searches Link to comment Share on other sites More sharing options...
dddangerousdan Posted September 8, 2018 #299 Share Posted September 8, 2018 Quite often lately I go to check on a couple cruises I am interested in. I go through the search options and I get a message that there are NO cruises anywhere at that time(march '19). I try anywhere they sail and same result, no cruises found. They really have to do something. Link to comment Share on other sites More sharing options...
SamTimeDining Posted September 8, 2018 #300 Share Posted September 8, 2018 Have you cleared your cookies? Link to comment Share on other sites More sharing options...
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