Gazerbo Posted November 18, 2018 #1 Share Posted November 18, 2018 I booked a cruise with P&O. I followed the links to book flight seats. Eventually got them book after speaking to P&O. £30 each way. I then had to contact TUI to book airport assistance. They told me they would have charged £15 each way!!! Watch out. I have complained and waiting P&O response. I am disgusted. Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted November 18, 2018 #2 Share Posted November 18, 2018 Welcome to Cruise Critic. There are boards here for most of the cruise lines. I would be posting this on the board for P&O-UK, located back on the Home page under Cruise Lines P-Z. EM Link to comment Share on other sites More sharing options...
Gazerbo Posted November 18, 2018 Author #3 Share Posted November 18, 2018 Ok thanks Link to comment Share on other sites More sharing options...
Rare LHT28 Posted November 18, 2018 #4 Share Posted November 18, 2018 TUI & P & O are different companies so they can charge different prices if they want were the cruise prices the same for the same cruise itinerary ?? Link to comment Share on other sites More sharing options...
Gazerbo Posted November 18, 2018 Author #5 Share Posted November 18, 2018 Thanks for the reply. My point is that P&O have added a 100% surcharge. That’s a disgrace irrespective price variance. I could understand if it added a small charge. And told you! Link to comment Share on other sites More sharing options...
davecttr Posted November 18, 2018 #6 Share Posted November 18, 2018 P&O chartered? the aircraft from TUI airlines so they could charge what they wanted. I reserved seats on a TUI Dreamliner for my next cruise on Marella and was charged £10 each way. Marella is also a TUI associated company which probably helped.. They are both owned by TUI Group, a German company Link to comment Share on other sites More sharing options...
klfrodo Posted November 18, 2018 #7 Share Posted November 18, 2018 50 minutes ago, Gazerbo said: Thanks for the reply. My point is that P&O have added a 100% surcharge. That’s a disgrace irrespective price variance. I could understand if it added a small charge. And told you! Shhhhh let me share a tiny secret with you. P&O is a public company which makes a profit. Everything they sell to you is marked up. From the sodas and beers, to the excursions and souvenirs. Get this,,, they don’t tell about these mark ups either. its a scam I tell you, it’s a scam. Link to comment Share on other sites More sharing options...
Rare mom says Posted November 18, 2018 #8 Share Posted November 18, 2018 You're this upset because you paid 15 pounds more for your flight? I can't wait until you see the prices for the other extras you'll encounter. Companies can charge whatever they want. You can choose to pay it or look elsewhere. Link to comment Share on other sites More sharing options...
Rare VMax1700 Posted November 18, 2018 #9 Share Posted November 18, 2018 6 hours ago, Gazerbo said: I booked a cruise with P&O. I followed the links to book flight seats. Eventually got them book after speaking to P&O. £30 each way. I then had to contact TUI to book airport assistance. They told me they would have charged £15 each way!!! Watch out. I have complained and waiting P&O response. I am disgusted. Book cruise - yes! Book seat - extra - yes! Book assistance - extra- yes! What's your problem? You want it then you pay for it. 1 Link to comment Share on other sites More sharing options...
Gazerbo Posted November 18, 2018 Author #10 Share Posted November 18, 2018 Actually assistance is free! Link to comment Share on other sites More sharing options...
crystalspin Posted November 19, 2018 #11 Share Posted November 19, 2018 My personal rule: Cruise companies don't book my flights. Airlines don't book my cruises. 3 Link to comment Share on other sites More sharing options...
Texas Tillie Posted November 19, 2018 #12 Share Posted November 19, 2018 5 hours ago, crystalspin said: My personal rule: Cruise companies don't book my flights. Airlines don't book my cruises. This is a British poster. Booking a package is very common there, especially for the more mass market lines. Also, the British laws about what the companies can and can't do are very different than ours. Link to comment Share on other sites More sharing options...
davecttr Posted November 20, 2018 #13 Share Posted November 20, 2018 21 hours ago, Texas Tillie said: This is a British poster. Booking a package is very common there, especially for the more mass market lines. Also, the British laws about what the companies can and can't do are very different than ours. The UK package holiday rules are beneficial for cruise passengers. The package typically includes flights, transfers and the cruise. If your flight is delayed the ship will wait or if it has to sail you will get to the ship at the next opportunity, all at the cruise lines expense. You have the option to book cruise only and arrange your own flights but the ship won't wait. Cruise flights to the Caribbean are typically charters with all the passengers going on the cruise. The check in cases will probably be bonded which means after you check them in at the UK airport the next time you see them will be outside your cabin on the ship. Arrival in the Caribbean is easy too, no arrival formalities, just straight off the plane, onto a coach and away to the cruise terminal. Link to comment Share on other sites More sharing options...
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