Anubi Posted March 27, 2019 #1 Share Posted March 27, 2019 I have tried to access my upcoming cruise on both my home and work computers and I keep getting an error message. Is this because the cruise is 10 days out or some other reason? Link to comment Share on other sites More sharing options...
voljeep Posted March 27, 2019 #2 Share Posted March 27, 2019 I had a problem earlier this morning ... our cruise is 6 weeks + just a 'normal' Princess glitch, I'm guessing ... Link to comment Share on other sites More sharing options...
paradiselivin1 Posted March 27, 2019 #3 Share Posted March 27, 2019 Try again. I just pulled mine up. Link to comment Share on other sites More sharing options...
beckntom Posted March 27, 2019 #4 Share Posted March 27, 2019 I can't access any of my booked cruises either. As soon as I click on "Booked Guests," I get the error message. Link to comment Share on other sites More sharing options...
skynight Posted March 27, 2019 #5 Share Posted March 27, 2019 Alternate method. On the Princess website header Go to My Account Sign in and all your bookings will appear 1 Link to comment Share on other sites More sharing options...
paul929207 Posted March 27, 2019 #6 Share Posted March 27, 2019 Just got an error accessing my next cruise and it is about 5 months from now Link to comment Share on other sites More sharing options...
Anubi Posted March 27, 2019 Author #7 Share Posted March 27, 2019 59 minutes ago, skynight said: Alternate method. On the Princess website header Go to My Account Sign in and all your bookings will appear I went in this way and everything was there. Thanks so much for your help. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted March 27, 2019 #8 Share Posted March 27, 2019 2 hours ago, Anubi said: I have tried to access my upcoming cruise on both my home and work computers and I keep getting an error message. Is this because the cruise is 10 days out or some other reason? You can access the personalizer/booking up to sailing day but only bag tags/travel summary within 5 days or so. Link to comment Share on other sites More sharing options...
Anubi Posted March 27, 2019 Author #9 Share Posted March 27, 2019 Just now, Colo Cruiser said: You can access up to sailing day but only bag tags/travel summary within 5 days or so. That's what I thought. Thanks for confirming. 😊 1 Link to comment Share on other sites More sharing options...
kruisey Posted March 27, 2019 #10 Share Posted March 27, 2019 I am getting the same message but do get in via my account. Link to comment Share on other sites More sharing options...
SnorkelBoy Posted March 27, 2019 #11 Share Posted March 27, 2019 when I sign into my account and go to upcoming cruises, I get the message there is no cruise associated with this acct. I can only access through the booked guests link. It has been this way since the day I booked and paid in full through a travel agent. its a little annoying cause logging onto my acct the login and password self populates and through the booked guest I have to enter all info every time. Link to comment Share on other sites More sharing options...
sciteach11 Posted March 27, 2019 #12 Share Posted March 27, 2019 58 minutes ago, SnorkelBoy said: when I sign into my account and go to upcoming cruises, I get the message there is no cruise associated with this acct. I can only access through the booked guests link. It has been this way since the day I booked and paid in full through a travel agent. its a little annoying cause logging onto my acct the login and password self populates and through the booked guest I have to enter all info every time. I had the same problem. Somehow the cruise isn't associated with your email address. You can add your email under the Personalizer once you sign in through the Booked Guest link, and it should show up on your account next time you log in once they've processed the email addition. Link to comment Share on other sites More sharing options...
skynight Posted March 27, 2019 #13 Share Posted March 27, 2019 1 hour ago, kruisey said: I am getting the same message but do get in via my account. Maybe you are using a different e-mail account, for example a g-mail account, on your phone or tablet? Link to comment Share on other sites More sharing options...
OCruisers Posted March 27, 2019 #14 Share Posted March 27, 2019 4 hours ago, skynight said: Alternate method. On the Princess website header Go to My Account Sign in and all your bookings will appear That's what has always worked best for me ... so now that's how I always do it. Link to comment Share on other sites More sharing options...
SnorkelBoy Posted March 27, 2019 #15 Share Posted March 27, 2019 2 hours ago, sciteach11 said: I had the same problem. Somehow the cruise isn't associated with your email address. You can add your email under the Personalizer once you sign in through the Booked Guest link, and it should show up on your account next time you log in once they've processed the email addition. I just checked and my email is the same on my booking and my captains circle acct. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted March 27, 2019 #16 Share Posted March 27, 2019 Something is not synced up within your account and booking. I suggest calling Princess. Link to comment Share on other sites More sharing options...
sciteach11 Posted March 28, 2019 #17 Share Posted March 28, 2019 7 hours ago, SnorkelBoy said: I just checked and my email is the same on my booking and my captains circle acct. Oh no! Sorry, that worked for me. I agree with Colo Cruiser. Hopefully a phone call can fix it! Link to comment Share on other sites More sharing options...
Thrak Posted March 28, 2019 #18 Share Posted March 28, 2019 Having the issue today. I have to use the deal where I enter my name, birthday, and booking number. Why can't Princess get decent IT staff? Link to comment Share on other sites More sharing options...
ExDean Posted March 28, 2019 #19 Share Posted March 28, 2019 This is what I get: Looking for Cruise Personalizer? The page you are trying to reach is unavailable or may no longer exist. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted March 28, 2019 #20 Share Posted March 28, 2019 2 minutes ago, ExDean said: This is what I get: Looking for Cruise Personalizer? The page you are trying to reach is unavailable or may no longer exist. Never seen that one. That does not look like a Princess website error. Looks like a server error. Link to comment Share on other sites More sharing options...
Diver2014 Posted March 28, 2019 #21 Share Posted March 28, 2019 3 hours ago, Thrak said: Having the issue today. I have to use the deal where I enter my name, birthday, and booking number. Why can't Princess get decent IT staff? same issue here. Link to comment Share on other sites More sharing options...
capriccio Posted March 28, 2019 #22 Share Posted March 28, 2019 No problems yesterday or today. Once I signed in it took me immediately to my upcoming cruise, I clicked on 'manage my booking' and the booking summary page appeared. Link to comment Share on other sites More sharing options...
bemis12 Posted March 28, 2019 #23 Share Posted March 28, 2019 51 minutes ago, Colo Cruiser said: Never seen that one. That does not look like a Princess website error. Looks like a server error. I get that same message. Link to comment Share on other sites More sharing options...
Colo Cruiser Posted March 28, 2019 #24 Share Posted March 28, 2019 9 minutes ago, bemis12 said: I get that same message. I can't even log in. Link to comment Share on other sites More sharing options...
kruisey Posted March 28, 2019 #25 Share Posted March 28, 2019 Still having problems with Princess Website this is day 2 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now