Oasis Transatlantic Cruise has been cancelled

[itsmeagain]

On 4/6/2019 at 9:17 PM, John&LaLa said:

 

Might be an EU rule. Americans get points for every cruise. 

Unless won at Bingo, had one years ago and no points.

[John&LaLa]

22 minutes ago, itsmeagain said:

Unless won at Bingo, had one years ago and no points.

 

You got screwed, then. sorry

[Germancruiser]

I was about to book the Oasis Transatlantic, just to get the experience to sail on board one of biggest ships in the world- I did 9 cruises wie RCI before I switched to X.

Decided against it and booked on the Silhouette Transatlantic- so I really really feel sorry for those booked on the Oasis TA. Personally I would not be worried about my OBC - but all the flight arangements from Germany to Miami- the Hotel- the Rental Car all paid for- and then all vanishes into thin air...! Not to mention the dissapointment..!

 

[Thorben-Hendrik]

13 hours ago, itsmeagain said:

Unless won at Bingo, had one years ago and no points.

Did you have to pay tax + port? 🤔

I am thinking if the cruise was paid in full first and then the FCC is applied for a refund - that should trigger the points - as it clearly is a revenue cruise... 🤔

Edited April 8, 2019 by Thorben-Hendrik

[twangster]

ABOUT YOUR UPCOMING TRAVELS

Dear Guest, We have been working closely with our airline partners to make your last-minute vacation planning easier. Our partners, American Airlines and Delta Airlines have graciously agreed to waive change fees for our guests that had air booked for the 3 affected Oasis of the Seas 2019 sailings: April 7th, April 14th, and April 21st. Each airline has set up a desk to assist you. Below are their numbers:   American Airlines (800) 433-7300 Delta Air Lines (800) 221-1212   Be sure to mention “Oasis of the Seas Rebook” so that your penalty fee is waived. Additionally, below are some important things to know:   You’ll be responsible for any additional costs of your new airfare. These desks will be open starting Monday, April 8th, and all changes must be completed by Monday, April 22nd.   Thank you for your patience, we look forward to welcoming you onboard in the future! Sincerely,

[twangster]

In reference to post 126, Delta has no clue what I am talking about.  "Royal Caribbean has said nothing to us".  

 

Maybe give it a few days...

Edited April 8, 2019 by twangster

[RFerrington]

33 minutes ago, twangster said:

In reference to post 126, Delta has no clue what I am talking about.  "Royal Caribbean has said nothing to us".  

 

Maybe give it a few days...

UGH

[twangster]

Final $133 has been refunded.  At this point I have received a 100% refund and 100% FCC (of cruise fare only) as offered in the cancelation email.  

 

Cruise planner purchases have also been refunded automatically.  

Edited April 10, 2019 by twangster

[Thorben-Hendrik]

About everything was returned yesterday.... 👍

 

[CrusingRuthing]

On 4/5/2019 at 4:36 AM, Thorben-Hendrik said:

Travel insurance will not work in this situation and most people are stuck with expensive non-refundable flights!

Giving $400 for the flights is a bad joke!👎🖕

They might be giving "only" that much back in flights, but they're also refunding the ENTIRE amount paid for the cruise along with giving future cruise credit in the same amount. This is essentially getting a free cruise because you're getting your money back as well. I wouldn't be that upset about losing a few hundred on a flight when I'd be getting thousands back in cruise credit

[Thorben-Hendrik]

10 minutes ago, CrusingRuthing said:

I wouldn't be that upset about losing a few hundred on a flight when I'd be getting thousands back in cruise credit

The ruined everybodys vacation!

Of course they need to give the money back when they do not deliver the service - how can you even mention this?🙄

We are loosing thousands because they were negligeant!👎

The FCC does not cover much of it....there is more than the flights....

They are lucky we did not book in the EU🙄 else they would have to pay every penny they cost us....including a new vacation!👍

Edited April 11, 2019 by Thorben-Hendrik

[CrusingRuthing]

Just now, Thorben-Hendrik said:

We are loosing thousands because they were negligeant!👎

The FCC does not cover much of it....there is more than the flights....

They are lucky we did not book in the EU🙄 else they would have to pay every penny they cost us....

What else was not covered?

[Thorben-Hendrik]

Hotel, rental car.....excursions....new much more expensive flights, new more expensive hotels...everything new on short notice - with high prices due to easter holidays and now very late booking!😥

The total price of the new vacation is about double - what this cruise vacation had cost!😱

But we could no  waste that vacation time - because of the incident..YOLO!

Edited April 11, 2019 by Thorben-Hendrik

[ShillyShally]

31 minutes ago, Thorben-Hendrik said:

The ruined everybodys vacation!

Of course they need to give the money back when they do not deliver the service - how can you even mention this?🙄

We are loosing thousands because they were negligeant!👎

The FCC does not cover much of it....there is more than the flights....

They are lucky we did not book in the EU🙄 else they would have to pay every penny they cost us....including a new vacation!👍

They weren't negligent, this was completely out of their control.  I absolutely understand the disappointment but ship happens and life is about maintaining perspective when everything else goes sideways so I'm not sure "ruined" is valid.

 

And Royal can't know or help when anyone decides to do when this happens - yes you may have had vacation time you stood to lose but it's your choice how you choose to spend that time.  Many may have decided just to stay home or do something less cost, or as you did, rebook a more expensive option, but again, that's not Royals' obligation to cover.   I can't see there was more they needed to do, they did more than obligated, but it will never be a one size fits all.  

[CrusingRuthing]

34 minutes ago, Thorben-Hendrik said:

Hotel, rental car.....excursions....new much more expensive flights, new more expensive hotels...everything new on short notice - with high prices due to easter holidays and now very late booking!😥

The total price of the new vacation is about double - what this cruise vacation had cost!😱

But we could no  waste that vacation time - because of the incident..YOLO!

Hotel I understand completely. I have only cruised out of a port by me so I never think about that as a cost, although it is one for many. Excursions should have been refunded as RCCL said and I thought you do not pay for a rental car until you pick it up, but I could be mistaken or some companies are just different! 

 

Of course, I would also be unhappy with the circumstances, I'm just unfortunately not sure what else RCCL could have done. I love the YOLO mindset though!! Make your vacation count!!

[Thorben-Hendrik]

1 hour ago, ShillyShally said:

but again, that's not Royals' obligation to cover.   I can't see there was more they needed to do, they did more than obligated, 

Only under US law they can get away with that.... 🙄

Other countries have a totally different perspective on what! 👍

 

 

Edited April 11, 2019 by Thorben-Hendrik

[Thorben-Hendrik]

1 hour ago, CrusingRuthing said:

 I love the YOLO mindset though!! Make your vacation count!!

👍

[Thorben-Hendrik]

1 hour ago, ShillyShally said:

They weren't negligent,

They did not take care of the repair properly! 👎

[rockmom]

3 minutes ago, Thorben-Hendrik said:

They did not take care of the repair properly! 👎

Not their fault that a crane fell on the ship.  Don't see how they were negligent in not 'taking care of a repair properly'.  I know you are always 'glass half empty' (or usually totally empty with a crack in the glass) but there hasn't been any reports of negligence on Royal's part.  

[Thorben-Hendrik]

1 minute ago, rockmom said:

Not their fault that a crane fell on the ship.  Don't see how they were negligent in not 'taking care of a repair properly'.

How would you know that? 🙄

[Retired LEO]

2 hours ago, Thorben-Hendrik said:

The ruined everybodys vacation!

Of course they need to give the money back when they do not deliver the service - how can you even mention this?🙄

We are loosing thousands because they were negligeant!👎

The FCC does not cover much of it....there is more than the flights....

They are lucky we did not book in the EU🙄 else they would have to pay every penny they cost us....including a new vacation!👍

Who's everybody? RCI went above and beyond what they had to do. Got my full refund and a free cruise on the Harmony. Life is good.

[Thorben-Hendrik]

I guess I annoy the fan-club... 🙄

[ShillyShally]

23 minutes ago, Thorben-Hendrik said:

They did not take care of the repair properly! 👎

While in hindsight they may have realized steps they could have taken to prevent this, I doubt they proceeded on a whim and a prayer, and it may also have been completely out of their control, we won't know most likely.

[ShillyShally]

34 minutes ago, Thorben-Hendrik said:

Only under US law they can get away with that.... 🙄

Other countries have a totally different perspective on what! 👍

 

 

Granted I don't know what each country may be obligated to do but I don't see how any company is obligated to cover more than what someone lost from them directly.  In this case Royal completely refunded what was paid to them AND offered additional comp in the form of a FCC.  Insurance is there to cover additional costs but few carriers will ever cover costs out of their purview - every passenger has different ways to get to a cruise and varying costs - how would anyone be able to do business if they had to cover against costs completely out of their control?  Not everyone flies to port, not everyone stays a night in advance, or rents a car, or any of it.  I protect against these costs through insurance based on what I am willing to lose but I would never expect a cruise carrier to refund any costs other than what I paid them for.

[A&L_Ont]

 

54 minutes ago, Thorben-Hendrik said:

Only under US law they can get away with that.... 🙄

Other countries have a totally different perspective on what! 👍

 

 

Had you booked in your home country you’d get it all back.  Maybe take that into consideration next time. 

 

44 minutes ago, Thorben-Hendrik said:

They did not take care of the repair properly! 👎

 

The repair hasn’t been done yet, so in all honesty “properly” has yet to be determined. 

 

Edited April 11, 2019 by A&L_Ont