VaCruzers Posted May 26, 2019 #1 Share Posted May 26, 2019 Oh my goodness....why are these things so long? Am I the only one who would rather use the half hour it takes to complete the survey planning my next cruise? 1 3 Link to comment Share on other sites More sharing options...
voljeep Posted May 26, 2019 #2 Share Posted May 26, 2019 Nice ... so much fluff getting to the real part about naming the actual people that gave you the exceptional service ... like the servers in Crooners how was your 7 day cruise on the CB after the 4 day ?? Link to comment Share on other sites More sharing options...
VaCruzers Posted May 26, 2019 Author #3 Share Posted May 26, 2019 7 minutes ago, voljeep said: Nice ... so much fluff getting to the real part about naming the actual people that gave you the exceptional service ... like the servers in Crooners how was your 7 day cruise on the CB after the 4 day ?? Yes!! J & K were great and were mentioned along with a few others including our personable and efficient cabin steward. The 7 day was just as awesome as the 4 day...until we were required to disembark yesterday morning. 😪 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted May 26, 2019 #4 Share Posted May 26, 2019 31 minutes ago, VaCruzers said: Oh my goodness....why are these things so long? Am I the only one who would rather use the half hour it takes to complete the survey planning my next cruise? So true. Link to comment Share on other sites More sharing options...
jasbo49 Posted May 26, 2019 #5 Share Posted May 26, 2019 Yet they rarely ask us the questions we are dying to answer: Did you enjoy being told the Lido Deck is the only place open for lunch on embarkation day when there's actually lunch in the MDR and International Cafe? Are you happy that the only place you can sit down in your balcony cabin is the bed or the desk chair when every other major cruise line offers a sofa? Just a couple of thoughts. Add your own if you wish. Jim 5 1 Link to comment Share on other sites More sharing options...
Lindaru Posted May 27, 2019 #6 Share Posted May 27, 2019 Directing us on embarkation day to use the mid-ship elevators which were horribly busy to get to our aft cabin (already started to move that direction but an attendant whisked us away from that direction) and having to juggle our carry-ons all of that distance down the narrow hall-way to our cabin. I actually did put that somewhere on the survey. I did highly praise our room steward and the hostess in the cigar lounge as they were stellar! You are right, though. Make sure you have your favorite beverage and schedule cleared for a half an hour or so before you start the survey. 2 Link to comment Share on other sites More sharing options...
beckntom Posted May 27, 2019 #7 Share Posted May 27, 2019 The survey is ridiculously long! And I wish they would tell you in the beginning that you will have an opportunity toward the end to make commendations. I was trying to squish them in under the various topics before I realized/remembered there would be specific space much later for those. The survey is really not well put together at all. And did we mention long? Link to comment Share on other sites More sharing options...
pms4104 Posted May 27, 2019 #8 Share Posted May 27, 2019 Yes, the surveys are long We plod thru Ratng one thing and another Commenting on what pleased us And what didn't And making commendations But, really, does anyone actually read the fruits of.our labor???9 1 Link to comment Share on other sites More sharing options...
Rare vino100 Posted May 27, 2019 #9 Share Posted May 27, 2019 40 minutes ago, beckntom said: The survey is ridiculously long! And I wish they would tell you in the beginning that you will have an opportunity toward the end to make commendations. I was trying to squish them in under the various topics before I realized/remembered there would be specific space much later for those. The survey is really not well put together at all. And did we mention long? Crazy long. I wonder if they really want an honest opinion. 🙀 Link to comment Share on other sites More sharing options...
Pam in CA Posted May 27, 2019 #10 Share Posted May 27, 2019 I haven't gotten a post-cruise survey in the last 4-5 cruises. Yes, I checked my spam folder. I now make notes during the cruise and get a "Comment' card at the Passenger Services Desk, fill it out and turn it in. Only way I get any voice. 😞 Link to comment Share on other sites More sharing options...
cruzsnooze Posted May 27, 2019 #11 Share Posted May 27, 2019 Way back when they used to give you a survey to fill out the last evening of your cruise. You would drop it in a box by guest services and they would draw one out and award a free cruise. That's how valuable these surveys are but now they get the feedback for free. Link to comment Share on other sites More sharing options...
cheezenip Posted May 27, 2019 #12 Share Posted May 27, 2019 (edited) 1 hour ago, Pam in CA said: I haven't gotten a post-cruise survey in the last 4-5 cruises. Yes, I checked my spam folder. I now make notes during the cruise and get a "Comment' card at the Passenger Services Desk, fill it out and turn it in. Only way I get any voice. 😞 Similar experience here (3 to 4 cruises). I jokingly tell friends Princess is tired of hearing me complain repeatedly about how their cost-cutting measures have deteriorated the passenger experience, in some areas, compared to other cruise lines and as a result I no longer receive the post-cruise surveys. Edited May 27, 2019 by cheezenip Link to comment Share on other sites More sharing options...
voljeep Posted May 27, 2019 #13 Share Posted May 27, 2019 has anyone here gotten a direct human response to a survey submitted ? 1 Link to comment Share on other sites More sharing options...
skynight Posted May 27, 2019 #14 Share Posted May 27, 2019 8 minutes ago, voljeep said: has anyone here gotten a direct human response to a survey submitted ? You will not get a response. Completing the survey is your choice. Surveys are rated and consolidated by departments. Those results are provided to HQ and ship's officers. I'm told that comments about individual staff are also reviewed. The thing that bothers me about Princess surveys is that the crew and staff coaches you to rate them excellent. Example, on our last Emerald cruise on the last evening we dined in the buffet. They had an ice cream sundae station set up with a sign which hinted to rate them a 10. Another example is the cruise director's staff giving a talk in the DR on the last evening, always mentioning to rate them excellent. This is wrong if Princess wants more accurate results, and does not punish for average ratings. 1 Link to comment Share on other sites More sharing options...
R**T Posted May 27, 2019 #15 Share Posted May 27, 2019 11 hours ago, Pam in CA said: I haven't gotten a post-cruise survey in the last 4-5 cruises. Yes, I checked my spam folder. I now make notes during the cruise and get a "Comment' card at the Passenger Services Desk, fill it out and turn it in. Only way I get any voice. 😞 Sometimes I get a survey. Sometimes I don't. I have learned that they expire after a couple of weeks so I need to respond quickly. So, before I leave the ship, I always fill out "Comment" cards for outstanding crew members. I hope someone really reads them! Link to comment Share on other sites More sharing options...
kywildcatfanone Posted May 27, 2019 #16 Share Posted May 27, 2019 I wouldn't mind filling it out if I knew they took into account my comments and let me know that. But of course they don't. Link to comment Share on other sites More sharing options...
jasbo49 Posted May 27, 2019 #17 Share Posted May 27, 2019 1 hour ago, skynight said: ... The thing that bothers me about Princess surveys is that the crew and staff coaches you to rate them excellent. ... This is wrong if Princess wants more accurate results, and does not punish for average ratings. I suppose what's going on here is that corporate really does want our honest opinion, but to the ship's personnel, it's more of a chance to outrank the other ships or shine among their peers. So the crew would rather have our 10 than our honest opinion. Jim Link to comment Share on other sites More sharing options...
famski740 Posted May 27, 2019 #18 Share Posted May 27, 2019 I have been on 10 Princess cruise since 2001 and I have never received anything vaguely resembling a Post-Cruise Survey. I fill out the "Comment Cards" at the end of the cruise and put those in the box, but have never seen a survey. Link to comment Share on other sites More sharing options...
Rare Musky Ike Posted May 27, 2019 #19 Share Posted May 27, 2019 (edited) It is something to do while waiting in the airport for our flight home. Edited May 27, 2019 by Musky Ike Link to comment Share on other sites More sharing options...
history_bits Posted May 27, 2019 #20 Share Posted May 27, 2019 This is fascinating to me, really, because I work in survey design professionally. Not cruise ships, but museums/historic sites. Because of this, I did spend the time filling out the survey while my mom and I were sitting by the pool at our post-cruise hotel after our first Princess cruise last February. I do remember mentioning to her that I found it long... but I also commented and thought that it was pretty well designed as far as professional survey design goes. I've had these conversations with people at work all the time: "urgh! People don't like the long surveys. Let's just give them one rating scale for them to rate us. It'll be easier and we'll get more!" Someone actually just said this to me yesterday as I was working on our digital survey pilot. My response? "Well, that's true... but how useful is a single rating scale, really, given what we want to know about people's visits? I'm using this data to make actual decisions, so I need the specific questions. A rating scale just makes us feel better about ourselves; we don't actually learn from it." Don't get me started on response bias, where the majority of people are likely to just rate things either 5/5 or 1/5, rarely anything in between. Similarly, while it's nice that people enjoyed their tour with Steven, it doesn't help us plan and make the museums better. Same thing with regards to how awesome staff is/was. I know on cruise lines it's more likely they get bonuses for good ratings/mentions, but I think the trend in business is changing on that front. I certainly can't speak for Princess Corporate. That's for sure. But my guess is that because of the level of information, the way they use it, and the way it is designed, that they are indeed using it for decision-making. Whether your individual suggestion or complaint gets applied is another matter as data is collated and compiled and may be acknowledged internally, but not acted upon for a variety of reasons. Or acted upon in a way that may not be immediately apparent. It's fascinating, really, but I'm a nerd for this type of thing. lol Pretty biased, I must admit. All this being said, I would strongly suggest that Princess offer a small token as a thank you for filling out the whole survey. Say.... a $25 onboard credit for next cruise? Free dinner for one? I dunno. Something to acknowledge that they know it's long and they are grateful. 2 Link to comment Share on other sites More sharing options...
rkacruiser Posted May 27, 2019 #21 Share Posted May 27, 2019 I don't care how long the surveys might be. I just wish I could be able to utilize them! I am not on-line when I am on vacation. By the time I return home, the surveys can not be accessed. Link to comment Share on other sites More sharing options...
XBGuy Posted May 27, 2019 #22 Share Posted May 27, 2019 10 hours ago, skynight said: The thing that bothers me about Princess surveys is that the crew and staff coaches you to rate them excellent. I haven't cruised as much or on as many lines as a lot of other Cruise Critic participants, but have received that coaching on every cruise I have taken (since 1976). It isn't just Princess. Link to comment Share on other sites More sharing options...
beckntom Posted May 27, 2019 #23 Share Posted May 27, 2019 1 hour ago, history_bits said: All this being said, I would strongly suggest that Princess offer a small token as a thank you for filling out the whole survey. Say.... a $25 onboard credit for next cruise? Free dinner for one? I dunno. Something to acknowledge that they know it's long and they are grateful. Thank you for your entire response as it was very enlightening. I especially liked this part. I think if Princess doesn't do SOMETHING that validates the time and energy I have expended . . . my last survey may be just that--the last. Link to comment Share on other sites More sharing options...
damiross Posted May 27, 2019 #24 Share Posted May 27, 2019 I no longer answer surveys from companies. I'm tired of my dentist sending a survey after each appointment. I'm tired of AAA doing the same. Ditto for Princess. I will let the company know if they did something wrong in my eyes. If they did something above and beyond what I expected they will hear from me. If they did their job, and nothing more, then they won't hear from me. If they give me compensation for my time in completing their survey then I will complete it. This compensation needs to be in the form of cash. Link to comment Share on other sites More sharing options...
rkacruiser Posted May 27, 2019 #25 Share Posted May 27, 2019 I have not had any Princess cruise member request that I rate their service in any category on the survey. I have experienced this only on Royal Caribbean. Such was a "turn off". It was so unnecessary. My MDR Stewards did an excellent job. Having experienced this on RCCL, it is one reason why I have not really been interested in another RCCL cruise, even though I am a shareholder of RCI. Link to comment Share on other sites More sharing options...
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