JBSteelerfan Posted May 7, 2020 #401 Share Posted May 7, 2020 1 minute ago, Ocean Boy said: Requiring port stops to be the same would be ridiculous. I hope that is not the case. Let us know what happens. Agent just came back again saying not same itinerary and ALSO now, can't change to a different class of ship. We were on Explorer and tried to move to Odyssey. Link to comment Share on other sites More sharing options...
KsucAts Posted May 7, 2020 #402 Share Posted May 7, 2020 5 minutes ago, smush21 said: Are others wary of the lift and shift options re world economy and re Royal going bankrupt? Are people still considering refunds? I am .. I think. I am debating. I am thinking our cruise for June will be canceled next week and I will have to decide then. My heart wants to rebook the same cruise for next year. My gut tells me to take the refund because of what you mention & especially if there is any chance that we will be forced to wear a mask. 1 Link to comment Share on other sites More sharing options...
twins_to_alaska Posted May 7, 2020 #403 Share Posted May 7, 2020 8 minutes ago, Milwaukee Eight said: But the way cancellations are rolling out, it will require final payment. Yep... to get full refund the way they've been cancelling you'd have to had given final payment. So glad I got the option yesterday to move my NRD deposit as I wasn't going to do final payment for it and better deal moving the price I had than a FCC for the deposit. 2 Link to comment Share on other sites More sharing options...
Biker19 Posted May 7, 2020 #404 Share Posted May 7, 2020 1 minute ago, KsucAts said: My gut tells me to take the refund because of what you mention & especially if there is any chance that we will be forced to wear a mask. Go with the gut. 1 Link to comment Share on other sites More sharing options...
bhoffman Posted May 7, 2020 #405 Share Posted May 7, 2020 4 minutes ago, JBSteelerfan said: Agent just came back again saying not same itinerary and ALSO now, can't change to a different class of ship. We were on Explorer and tried to move to Odyssey. We switched from the Explorer to the Odyssey yesterday with no issue. Same itinerary though just one year apart. Link to comment Share on other sites More sharing options...
twins_to_alaska Posted May 7, 2020 #406 Share Posted May 7, 2020 1 minute ago, KsucAts said: My gut tells me to take the refund because of what you mention & especially if there is any chance that we will be forced to wear a mask. I'd take the refund! It gives you so many more options. Different cruise, completely different vacation, on your time line. I took the refund for all the cruises/deposits/cruise planner purchases I had the option to get the refund! I now only have 3 non refundable deposits on cruises earlier Sep 2021 and no cruise planner purchases. Link to comment Share on other sites More sharing options...
JBSteelerfan Posted May 7, 2020 #407 Share Posted May 7, 2020 22 hours ago, Ourusualbeach said: Has to be within a 4 week time period of your original cruise. Same length and basic itinerary. Was just told itinerary had to be the same and also must be same class of ship to make that switch. Have you heard that too? Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted May 7, 2020 #408 Share Posted May 7, 2020 1 minute ago, twins_to_alaska said: Yep... to get full refund the way they've been cancelling you'd have to had given final payment. So glad I got the option yesterday to move my NRD deposit as I wasn't going to do final payment for it and better deal moving the price I had than a FCC for the deposit. Is price protection valid if only getting FCC for NRD? I thought it was only applicable for S&L? Link to comment Share on other sites More sharing options...
smush21 Posted May 7, 2020 #409 Share Posted May 7, 2020 2 minutes ago, KsucAts said: I am debating. I am thinking our cruise for June will be canceled next week and I will have to decide then. My heart wants to rebook the same cruise for next year. My gut tells me to take the refund because of what you mention & especially if there is any chance that we will be forced to wear a mask. I am with you on this - waiting on our July cruise to be cancelled was going to take a refund but am feeling a little swayed. If only for a crystal ball.... 1 Link to comment Share on other sites More sharing options...
JBSteelerfan Posted May 7, 2020 #410 Share Posted May 7, 2020 1 minute ago, bhoffman said: We switched from the Explorer to the Odyssey yesterday with no issue. Same itinerary though just one year apart. Thanks! Gonna try to call again! 1 Link to comment Share on other sites More sharing options...
KsucAts Posted May 7, 2020 #411 Share Posted May 7, 2020 1 minute ago, twins_to_alaska said: I'd take the refund! It gives you so many more options. Different cruise, completely different vacation, on your time line. I took the refund for all the cruises/deposits/cruise planner purchases I had the option to get the refund! I now only have 3 non refundable deposits on cruises earlier Sep 2021 and no cruise planner purchases. We still want to cruise next year (if back to normal with no mask) and the cruise we would pick is the exact same one next June. It is currently almost $200 per person higher than what we have booked, so that is the only reason I am debating. Link to comment Share on other sites More sharing options...
twins_to_alaska Posted May 7, 2020 #412 Share Posted May 7, 2020 (edited) 6 minutes ago, Milwaukee Eight said: Is price protection valid if only getting FCC for NRD? I thought it was only applicable for S&L? I had a NRD for Sep cruise that I hadn't paid any more money on yet. I could either have canceled and gotten a FCC credit for the NRD or S&L'd the booking to next year. I chose to S&L the booking with the NRD to next year and now my final payment is June 2021. Edited May 7, 2020 by twins_to_alaska 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 7, 2020 Author #413 Share Posted May 7, 2020 14 minutes ago, JBSteelerfan said: Agent just came back again saying not same itinerary and ALSO now, can't change to a different class of ship. We were on Explorer and tried to move to Odyssey. In their examples in the FAQ they allowed the move between Explorer and Harmony. Refer them to their FAQ sheet Different Ship: • If my client is currently confirmed on Explorer of the Seas in Europe this August 2020. Is my client able to book on Harmony of the Seas in September 2021? Absolutely! As long as your client is sailing next year on a departure that falls within a 4-week span of their original sail date, he/she is able to enjoy a cruise onboard the Harmony of the Seas in Europe within the same stateroom and on a sailing of the same length. • My client is confirmed on the Open Jaw Alaska itinerary onboard Radiance of the Seas departing August 21, 2020 and is interested in moving to the Roundtrip Alaska itinerary onboard Ovation of the Seas departing August 20, 2021. Does this qualify for Lift & Shift? Assuming your client confirms the same stateroom category, yes, this scenario will qualify for Lift & Shift as the sailing length, itinerary type, and timing meet the required criteria 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 7, 2020 Author #414 Share Posted May 7, 2020 10 minutes ago, Milwaukee Eight said: Is price protection valid if only getting FCC for NRD? I thought it was only applicable for S&L? Price protection is valid for every sailing. Link to comment Share on other sites More sharing options...
JBSteelerfan Posted May 7, 2020 #415 Share Posted May 7, 2020 1 minute ago, Ourusualbeach said: In their examples in the FAQ they allowed the move between Explorer and Harmony. Refer them to their FAQ sheet Different Ship: • If my client is currently confirmed on Explorer of the Seas in Europe this August 2020. Is my client able to book on Harmony of the Seas in September 2021? Absolutely! As long as your client is sailing next year on a departure that falls within a 4-week span of their original sail date, he/she is able to enjoy a cruise onboard the Harmony of the Seas in Europe within the same stateroom and on a sailing of the same length. • My client is confirmed on the Open Jaw Alaska itinerary onboard Radiance of the Seas departing August 21, 2020 and is interested in moving to the Roundtrip Alaska itinerary onboard Ovation of the Seas departing August 20, 2021. Does this qualify for Lift & Shift? Assuming your client confirms the same stateroom category, yes, this scenario will qualify for Lift & Shift as the sailing length, itinerary type, and timing meet the required criteria Ken, thank you so much for that!! Wish I had it for the prior agent I was talking to. I didn't feel like he knew what he was saying. Link to comment Share on other sites More sharing options...
cloud_nine Posted May 7, 2020 #416 Share Posted May 7, 2020 27 minutes ago, smush21 said: Are others wary of the lift and shift options re world economy and re Royal going bankrupt? Are people still considering refunds? I am .. I think. Nope, I'm assuming that my holiday will still be atol/abta protected whether it's this year or next. If Royal goes bankrupt then I'll be covered and get a refund. Link to comment Share on other sites More sharing options...
JBSteelerfan Posted May 7, 2020 #417 Share Posted May 7, 2020 Finally having success in making the change. Only change we had to make is we were booked in a "B" cat on Explorer which isn't offered on Odyssey, so we changed EXP booking to a "D" cat and can now change to a "D" cat on Odyssey. 1 Link to comment Share on other sites More sharing options...
strathcona Posted May 7, 2020 #418 Share Posted May 7, 2020 Please correct me if I am wrong. If you cancel under CWC, it is a FCC or a transfer to new date the following year. Refund is only when RCI has cancelled the cruise which right now is within the full payment. So for someone booked on Nov and Dec cruises, you can only get a refund if you booked a refundable deposit. For us with NRD, it is only a FCC, so we can wait to the final pay in full date to make a decision to cancel. Link to comment Share on other sites More sharing options...
Biker19 Posted May 7, 2020 #419 Share Posted May 7, 2020 11 minutes ago, strathcona said: Please correct me if I am wrong. You are not wrong. Link to comment Share on other sites More sharing options...
CruisinCanuck63 Posted May 7, 2020 #420 Share Posted May 7, 2020 New day...different agent...different understanding. This agent's interpretation was the itineraries had to be exact matches. Couldn't move an Eastern to an Eastern with Perfect Day. Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted May 7, 2020 #421 Share Posted May 7, 2020 However, I have just spent 2+ hours....that's hours not minutes....and the most I could get out of the rep was "I'll put you on hold until the Next Cruise dept. is free.....I kid you not, 2 hrs + Finally, my home phone ran out of battery so I had to hang up! I am so frustrated right now I could spit nails. I'm now on hold on the line for new bookings, hoping someone somewhere can help me. I want to cx my Oct. Liberty purchased with a Next Cruise as long as I get it back. The statement implies that is the case and they'll just give me another Next Cruise Link to comment Share on other sites More sharing options...
rockmom Posted May 7, 2020 #422 Share Posted May 7, 2020 1 minute ago, BecciBoo said: However, I have just spent 2+ hours....that's hours not minutes....and the most I could get out of the rep was "I'll put you on hold until the Next Cruise dept. is free.....I kid you not, 2 hrs + Finally, my home phone ran out of battery so I had to hang up! I am so frustrated right now I could spit nails. I'm now on hold on the line for new bookings, hoping someone somewhere can help me. I want to cx my Oct. Liberty purchased with a Next Cruise as long as I get it back. The statement implies that is the case and they'll just give me another Next Cruise The one I moved yesterday had been a Next Cruise booking. I didn't even mention it at all and neither did they. I chose the prompt for 'booked directly with Royal over the phone'. Of course I have to call back since they seem to have added on a change fee now that I got the new confirmation. I'll do that battle at some point today. But I'm still not going to mention that it's a Next Cruise, based on your experience. Their phone lines are jammed, but it's that way for most things travel related right now. Link to comment Share on other sites More sharing options...
Rare BecciBoo Posted May 7, 2020 #423 Share Posted May 7, 2020 53 minutes ago, JBSteelerfan said: Ken, thank you so much for that!! Wish I had it for the prior agent I was talking to. I didn't feel like he knew what he was saying. Correct, I've never seen such ineptitude in all my years of dealing with agents....not all of them agreed with each other, but this agent was just clueless about everything. Finally I talked with an older agent and he confirmed that I will receive the FCC in about 3 weeks by email. Good enough for me. I don't for a minute think RCCL will go bankrupt. We will plan another cruise probably after we get back from our Celebrity Edge in April. That's far enough out that I will feel safer cruising after the Covid. Of course who knows, it'll be flu season again sooner than we think! Link to comment Share on other sites More sharing options...
Cutigerlady Posted May 7, 2020 #424 Share Posted May 7, 2020 6 minutes ago, CruisinCanuck63 said: New day...different agent...different understanding. This agent's interpretation was the itineraries had to be exact matches. Couldn't move an Eastern to an Eastern with Perfect Day. I'm sitting on hold now and this is going to be interesting because there is not an exact match of the itinerary I'm trying to move. One is Eastern Caribbean, one is Western Caribbean and one is Western Caribbean plus Perfect Day. I love a good challenge though! Link to comment Share on other sites More sharing options...
CruisinCanuck63 Posted May 7, 2020 #425 Share Posted May 7, 2020 Just now, Cutigerlady said: I'm sitting on hold now and this is going to be interesting because there is not an exact match of the itinerary I'm trying to move. One is Eastern Caribbean, one is Western Caribbean and one is Western Caribbean plus Perfect Day. I love a good challenge though! Keep us posted! Link to comment Share on other sites More sharing options...
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