SailAway78 Posted June 17, 2021 #1 Share Posted June 17, 2021 Excerpt from Director of Loyalty Andrea Shey’s email dated 6/16/21: In November, we announced that we would be temporarily limiting access to the Retreat Lounge to only those members staying in the Retreat. We’ll be extending this policy of limiting its capacity to help keep you, our crew, and the communities we visit safe. We know this is a valued benefit and we plan to bring it back once we’ve had more experience with new processes and practices that have come with resuming operations. Other Zenith perks – like complimentary laundry services including pressing and dry cleaning, priority theatre seating, complimentary Premium beverage upgrade, complimentary stream WIFI upgrade, spa benefits, photo discounts, and more – remain unchanged. 1 Link to comment Share on other sites More sharing options...
verizon Posted June 17, 2021 #2 Share Posted June 17, 2021 Thanks for keeping other unchanged. Link to comment Share on other sites More sharing options...
Redtravel Posted June 17, 2021 #3 Share Posted June 17, 2021 Each change recently has increased fares and decreased loyalty benefits. I am elite plus. Many of the benefits that I used to enjoy are now included in All -In. That means I am now paying for things that I used to get as a reward for “loyalty.”? We had thought when ships sail again that Captains club would offer new benefits to replace the former free cocktail hours, free internet minutes, etc. with other perks. Perhaps include the concierge embarkation lunch, a free specialty dinner/lunch, a free excursion, OBC, or some fcc. Some cruise lines offer upfront discounts to loyal guests. More loyalty gets you a deeper discount. Each cutback in the loyalty program sends a message……loyalty isn’t really worth much. Add a new benefit sends the message that loyalty matters…we appreciate your loyalty. We met friends this week who have more CC than we do. We discussed future travel plans. They refuse to book on Celebrity because of the changes in the loyalty program. Link to comment Share on other sites More sharing options...
ipeeinthepool Posted June 17, 2021 #4 Share Posted June 17, 2021 Ok, I'll get the thread back on track. This is a big relief. I was afraid the Zeniths would lose this benefit forever. 2 Link to comment Share on other sites More sharing options...
cruising teacher Posted June 17, 2021 #5 Share Posted June 17, 2021 What I am not understanding is the premium beverage package and the WiFi package. It now says upgrade. I booked my November cruises without All Included. I will call Celebrity to ask but who knows if I will get the correct answer until we board. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted June 17, 2021 #6 Share Posted June 17, 2021 35 minutes ago, cruising teacher said: What I am not understanding is the premium beverage package and the WiFi package. It now says upgrade. I booked my November cruises without All Included. I will call Celebrity to ask but who knows if I will get the correct answer until we board. My understanding is that regardless of whether you do Always Included or not the default is always that you will get the top package for each. No reason if you are Zenith to get anything else. The AI has just confused the wording I think. Phil Link to comment Share on other sites More sharing options...
Orator Posted June 17, 2021 #7 Share Posted June 17, 2021 Glad that they restored full laundry and dry cleaning benefit. I guess Celebrity is really saying that a sign that they have the situation under control when Zeniths are permitted to use MC/Retreat. I will feel comfortable booking at that time. 2 Link to comment Share on other sites More sharing options...
verizon Posted June 17, 2021 #8 Share Posted June 17, 2021 14 minutes ago, Orator said: Glad that they restored full laundry and dry cleaning benefit. I guess Celebrity is really saying that a sign that they have the situation under control when Zeniths are permitted to use MC/Retreat. I will feel comfortable booking at that time. I am also glad they didn't remove laundry that cost them very little. Link to comment Share on other sites More sharing options...
TeeRick Posted June 17, 2021 #9 Share Posted June 17, 2021 6 hours ago, SailAway78 said: Excerpt from Director of Loyalty Andrea Shey’s email dated 6/16/21: In November, we announced that we would be temporarily limiting access to the Retreat Lounge to only those members staying in the Retreat. We’ll be extending this policy of limiting its capacity to help keep you, our crew, and the communities we visit safe. We know this is a valued benefit and we plan to bring it back once we’ve had more experience with new processes and practices that have come with resuming operations. Other Zenith perks – like complimentary laundry services including pressing and dry cleaning, priority theatre seating, complimentary Premium beverage upgrade, complimentary stream WIFI upgrade, spa benefits, photo discounts, and more – remain unchanged. It is very nice to see the Director of Loyalty on Celebrity address this and communicate. I assume this email was sent to all Zenith members? Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted June 17, 2021 #10 Share Posted June 17, 2021 No it wasn’t Link to comment Share on other sites More sharing options...
WestLakeGirl Posted June 17, 2021 #11 Share Posted June 17, 2021 My sister Eleanor didn't get this email. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted June 17, 2021 #12 Share Posted June 17, 2021 1 hour ago, TeeRick said: It is very nice to see the Director of Loyalty on Celebrity address this and communicate. I assume this email was sent to all Zenith members? I didn't get it although found out from other sources so it's fine. Phil Link to comment Share on other sites More sharing options...
Orator Posted June 17, 2021 #13 Share Posted June 17, 2021 I received the email and shared it on another social media site. In the past I have not received emails that others report receiving. The mailings seem random and that's why many Zeniths post contents on various sites. Link to comment Share on other sites More sharing options...
verizon Posted June 17, 2021 #14 Share Posted June 17, 2021 Would like to know the social media site about Zeniths member. Any one would like to share the info? Link to comment Share on other sites More sharing options...
Shadow9612 Posted June 17, 2021 #15 Share Posted June 17, 2021 It is nice to see the reassurance to Zenith members. Link to comment Share on other sites More sharing options...
davekathy Posted June 17, 2021 #16 Share Posted June 17, 2021 12 hours ago, SailAway78 said: Excerpt from Director of Loyalty Andrea Shey’s email dated 6/16/21: In November, we announced that we would be temporarily limiting access to the Retreat Lounge to only those members staying in the Retreat. We’ll be extending this policy of limiting its capacity to help keep you, our crew, and the communities we visit safe. We know this is a valued benefit and we plan to bring it back once we’ve had more experience with new processes and practices that have come with resuming operations. Other Zenith perks – like complimentary laundry services including pressing and dry cleaning, priority theatre seating, complimentary Premium beverage upgrade, complimentary stream WIFI upgrade, spa benefits, photo discounts, and more – remain unchanged. Glad to see the CC reversed their decision by again allowing zenith members to use RL/MC. Link to comment Share on other sites More sharing options...
wrk2cruise Posted June 17, 2021 #17 Share Posted June 17, 2021 8 hours ago, cruising teacher said: What I am not understanding is the premium beverage package and the WiFi package. It now says upgrade. I booked my November cruises without All Included. I will call Celebrity to ask but who knows if I will get the correct answer until we board. I booked a July Edge cruise with the Simply Sale rate (which really wasn't discounted nearly what it should have been considering it was without AI and I was in a suite so no OBC and a GTY but still saved a little $$). I was talking to the Zenith desk about something else and had them add the complimentary Premium Bev package and Stream Wifi to my reservation like they generally do in the background at the last minute. No problem. Of course had to book a suite to get into the Retreat😆 Link to comment Share on other sites More sharing options...
cruising teacher Posted June 17, 2021 #18 Share Posted June 17, 2021 13 minutes ago, wrk2cruise said: I booked a July Edge cruise with the Simply Sale rate (which really wasn't discounted nearly what it should have been considering it was without AI and I was in a suite so no OBC and a GTY but still saved a little $$). I was talking to the Zenith desk about something else and had them add the complimentary Premium Bev package and Stream Wifi to my reservation like they generally do in the background at the last minute. No problem. Of course had to book a suite to get into the Retreat😆 I am very happy to hear this. Thank you! Losing the Retreat Lounge was very disappointing. I remember the days when Celebrity really did value loyalty. Link to comment Share on other sites More sharing options...
Covepointcruiser Posted June 17, 2021 #19 Share Posted June 17, 2021 Just book a Suite, there is no need to lose access to this lounge. Link to comment Share on other sites More sharing options...
cruising teacher Posted June 17, 2021 #20 Share Posted June 17, 2021 Yes I am aware of this having met many delightful suite passengers. I am just too prudent with our money😊 1 Link to comment Share on other sites More sharing options...
wrk2cruise Posted June 17, 2021 #21 Share Posted June 17, 2021 It's been a brilliant business decision. I have booked 4 additional suites on my upcoming cruises. @Covepointcruiser was there when I fell in love with the Retreat and Rosie who I've seen on several cruises since and still remembers that MC group. I'm glad they seem to be sticking with the temporary aspect of the restriction. I know the early sailings from PE and SXM are sailing at very reduced capacity. Hopefully suites are reduced as well. There were very few available suites on the 7/3 Edge sailing when it closed to bookings the other day. If suites were not held back in inventory then the 3 Zenith passengers currently booked (per shoreside) wouldn't send the Retreat lounge into danger territory! Link to comment Share on other sites More sharing options...
Northern Aurora Posted June 17, 2021 #22 Share Posted June 17, 2021 We received our e-mail titled "Captain's Club Zenith Member Update" yesterday at 7 AM Alaska Standard time. Received an e-mail this afternoon from cruising friends in the UK and they received an identical e-mail. I found it to be a thoughtful response from Andrea Shey and appreciated the effort. Andrea actually attended our Zenith event on the bridge when we passed into Zenith land. 2 Link to comment Share on other sites More sharing options...
Covepointcruiser Posted June 17, 2021 #23 Share Posted June 17, 2021 Very glad that Rosie is still around, she really made our times in MC Fun. Hopefully one of these days we can cruise together again. We have to use up FCCs on Azamara, Seabourn and Cunard. We are on a 14 day cruise from Greece on 7/10. Link to comment Share on other sites More sharing options...
SailAway78 Posted June 18, 2021 Author #24 Share Posted June 18, 2021 Since it seems not all Zenith members received the email, I wanted to advise if anyone qualified for the complimentary Zenith cruise before Celebrity paused service, Andrea stated you have until the end of the year to book it. Also here is the link to the Captain’s Club benefits charts. I don’t see it listed and not certain it was previously posted but Zenith members receive complimentary luggage valet in available ports. https://secure.viewer.zmags.com/publication/cc0ce13c?allowMobile=y&ecid=em_23423917&rid=169337424&mes=Celebrity Loyalty Zenith Letter JUN 17 2021 EM&emsc=CCC_ZEN_OUR_NAN_MH_USA_NJ_55_TA&empf=Y&emct=Z&lnkid=https%3a%2f%2fsecure.viewer.zmags.com%2fpublication%2fcc0ce13c#/cc0ce13c/1 Link to comment Share on other sites More sharing options...
Roger88 Posted June 18, 2021 #25 Share Posted June 18, 2021 10 hours ago, Covepointcruiser said: Just book a Suite, there is no need to lose access to this lounge. Modern day suites are very well suited. I mean last time I booked a suite it was very comfortable and well equipped. It really felt like home back then. I enjoyed it very much. Its important that when you come back at night to feel like home Link to comment Share on other sites More sharing options...
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