gullgeorge Posted November 8, 2021 #26 Share Posted November 8, 2021 We are onboard and the crew is wonderful. They are having to take a lot of flak about the app but are handling it well. We were unable to fully check-in until 4pm on Friday after getting a number of emails and phone messages that we were going to be denied boarding. This appears to have been a common problem. Boarding started off rough as they could not get the computer system working until 10:40am. The process went smooth after that until boarding the ship and then the ship's computer system went down for about 15 minutes. The staff handed these issues very well and can process passengers very quickly when the system is working. Dinning has been another area of frustration. A number of people did have there reservations disappear. We showed up the first night and when they took us to the table there were two seats but the other four were just about finished eating. Then sent us to another dinning room and had to wait in line for 30 minutes. Talked to the restaurant manager the next day and he is having to take care of these issues outside of the app and has been been very accommodating. It is great to be back on and hopefully management can resolve these app issues. I know the ships' staff will be much happier when they are resolved. On a different note, the Lotus pool was closed today and was just notified that it will be closed until further notice due to a maintenance issue. 2 1 Link to comment Share on other sites More sharing options...
Rare Denmal Posted November 8, 2021 #27 Share Posted November 8, 2021 5 minutes ago, gullgeorge said: We are onboard and the crew is wonderful. They are having to take a lot of flak about the app but are handling it well. We were unable to fully check-in until 4pm on Friday after getting a number of emails and phone messages that we were going to be denied boarding. This appears to have been a common problem. Boarding started off rough as they could not get the computer system working until 10:40am. The process went smooth after that until boarding the ship and then the ship's computer system went down for about 15 minutes. The staff handed these issues very well and can process passengers very quickly when the system is working. Dinning has been another area of frustration. A number of people did have there reservations disappear. We showed up the first night and when they took us to the table there were two seats but the other four were just about finished eating. Then sent us to another dinning room and had to wait in line for 30 minutes. Talked to the restaurant manager the next day and he is having to take care of these issues outside of the app and has been been very accommodating. It is great to be back on and hopefully management can resolve these app issues. I know the ships' staff will be much happier when they are resolved. On a different note, the Lotus pool was closed today and was just notified that it will be closed until further notice due to a maintenance issue. That is the pool by the scantuary correct ?? 1 Link to comment Share on other sites More sharing options...
gullgeorge Posted November 8, 2021 #28 Share Posted November 8, 2021 That is the pool. We were in it yesterday and today it was covered and looked very dirty. Link to comment Share on other sites More sharing options...
Rare DHP1 Posted November 8, 2021 #29 Share Posted November 8, 2021 Because some countries (Ports) require a PCR test for entry, are you able to get off the ship and walk around downtown? Link to comment Share on other sites More sharing options...
gullgeorge Posted November 8, 2021 #30 Share Posted November 8, 2021 Nassau was not an issue. Have not heard on the other ones. Link to comment Share on other sites More sharing options...
puggymom Posted November 8, 2021 #31 Share Posted November 8, 2021 Yep Lotus pool was closed. There was a chemical imbalance. Saw maintenance guy talking with Sanctuary staff a short time ago. Hot tubs are ok. Some strange stuff happening with the app. I had one order stuck on being prepared over half an hour. Then I had a drink as being delivered and it was no where in site. Crew is doing a great job working around the issues. The IT department is lucky they aren’t on board. I think some of the crew would have them walk the plank😂 1 1 Link to comment Share on other sites More sharing options...
Rare DHP1 Posted November 8, 2021 #32 Share Posted November 8, 2021 1 hour ago, gullgeorge said: Nassau was not an issue. Have not heard on the other ones. Because Nassau accepted your Antigen Test prior you boarding your ship. The test has to be taken within 5 days of entry Nassau. Link to comment Share on other sites More sharing options...
memoak Posted November 8, 2021 #33 Share Posted November 8, 2021 1 hour ago, puggymom said: Yep Lotus pool was closed. There was a chemical imbalance. Saw maintenance guy talking with Sanctuary staff a short time ago. Hot tubs are ok. Some strange stuff happening with the app. I had one order stuck on being prepared over half an hour. Then I had a drink as being delivered and it was no where in site. Crew is doing a great job working around the issues. The IT department is lucky they aren’t on board. I think some of the crew would have them walk the plank😂 Another good reason to drink at the bars - I wonder who got your drink and if they enjoyed it Link to comment Share on other sites More sharing options...
EDVM96 Posted November 8, 2021 #34 Share Posted November 8, 2021 (edited) 55 minutes ago, DHP1 said: It’s been 2 years since I booked a shore excursion. When booking online do you require a credit card or is it charge to your “on board account”? You will need a credit card, ShorEx must be fully prepaid since a while now. Edited November 8, 2021 by EDVM96 Link to comment Share on other sites More sharing options...
caribill Posted November 9, 2021 #35 Share Posted November 9, 2021 9 hours ago, DHP1 said: It’s been 2 years since I booked a shore excursion. When booking online do you require a credit card or is it charge to your “on board account”? I 8 hours ago, EDVM96 said: You will need a credit card, ShorEx must be fully prepaid since a while now. If you have any OBC posted pre-cruise when you book the excursions, the OBC can be used towards the cost of the excursions and then a credit card for any balance that has not been covered by the OBC. The posted OBC can be from any source such as booking promotion, FCD use, stockholder's benefit, etc. Link to comment Share on other sites More sharing options...
puggymom Posted November 9, 2021 #36 Share Posted November 9, 2021 16 hours ago, wrongwaywatson said: @puggymom, when you get a chance, can you check and see if the Promenade Deck is open to walk all of the way around now? Thank you and enjoy your cruise! Took a quick look yesterday and it did appear to be fully open. 1 Link to comment Share on other sites More sharing options...
wrongwaywatson Posted November 9, 2021 #37 Share Posted November 9, 2021 50 minutes ago, puggymom said: Took a quick look yesterday and it did appear to be fully open. Good news! Thank you so much! Enjoy your cruise! Link to comment Share on other sites More sharing options...
puggymom Posted November 9, 2021 #38 Share Posted November 9, 2021 Lotus pool is opened. My fellow Sanctuary guests said it was drained around 7:30 when they were walking around. By 8:30 it was full. They said there were lots of officers and maintenance crew working on it at 7:30 Link to comment Share on other sites More sharing options...
Rare PescadoAmarillo Posted November 9, 2021 #39 Share Posted November 9, 2021 Is the Terrace Deck and Pool fully open for this cruise? Link to comment Share on other sites More sharing options...
puggymom Posted November 9, 2021 #40 Share Posted November 9, 2021 1 hour ago, PescadoAmarillo said: Is the Terrace Deck and Pool fully open for this cruise? Yes it is. Would have no idea it was just worked on if not for these boards. Link to comment Share on other sites More sharing options...
abqmommyof4 Posted November 10, 2021 Author #41 Share Posted November 10, 2021 On 11/8/2021 at 6:20 PM, wrongwaywatson said: @puggymom, when you get a chance, can you check and see if the Promenade Deck is open to walk all of the way around now? Thank you and enjoy your cruise! Its not according to the hubby Link to comment Share on other sites More sharing options...
abqmommyof4 Posted November 10, 2021 Author #42 Share Posted November 10, 2021 So we may have started something. I told my sister she needed to order the volcano for dessert. She did last night. Tonight 2 others ( not in our travel party) but sitting at our table. And my father ordered it. 3 Link to comment Share on other sites More sharing options...
puggymom Posted November 10, 2021 #43 Share Posted November 10, 2021 1 hour ago, abqmommyof4 said: Its not according to the hubby I admit I didn’t walk all away around. Just a quick walk around the aft and looked forward. This was around 4pm yesterday. Link to comment Share on other sites More sharing options...
CRLess Posted November 10, 2021 #44 Share Posted November 10, 2021 Can you please check out the current rates for the Sanctuary for full day chairs and full day cabanas....Thanks! Link to comment Share on other sites More sharing options...
nini Posted November 10, 2021 #45 Share Posted November 10, 2021 I also am interested in the "new" issue of staff smoking on the Promenade aft. Many CC people have said this has become a HUGE issue and they are unable to use their balconies. Thanks and have a great cruise!!! Link to comment Share on other sites More sharing options...
The Fun Researcher Posted November 10, 2021 #46 Share Posted November 10, 2021 Would you be so kind as to describe how they are handling mask requirements indoors, such as in the common areas like centrums, lounges, hallways? Thank you kindly. Dan Link to comment Share on other sites More sharing options...
John99 Posted November 10, 2021 #47 Share Posted November 10, 2021 I read the thread with interest and wondering what’s your itinerary. How long is the cruise? It looks like 10 days. What port did you use to board -- Ft. Lauderdale? Was the port crowed? Any problems with using taxis of Uber? Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted November 10, 2021 #48 Share Posted November 10, 2021 Itinerary can be viewed on cruisetimetables.com, click on ships, Emerald P, November. They are in Cartagena today, will be doing partial transit of Panama Canal (new locks) tomorrow. EM Link to comment Share on other sites More sharing options...
puggymom Posted November 10, 2021 #49 Share Posted November 10, 2021 19 hours ago, CRLess said: Can you please check out the current rates for the Sanctuary for full day chairs and full day cabanas....Thanks! $40 full and$20 half. $30 day if book full cruise. $60 for Canal transit day. Don’t know about the cabanas 1 Link to comment Share on other sites More sharing options...
puggymom Posted November 10, 2021 #50 Share Posted November 10, 2021 4 hours ago, nini said: I also am interested in the "new" issue of staff smoking on the Promenade aft. Many CC people have said this has become a HUGE issue and they are unable to use their balconies. Thanks and have a great cruise!!! There is no crew smoking section on Promenade aft on the Emerald. I’m in an aft balcony and no whiff of smoke. I’ve also been down the Promenade and no sign of smoking section on the aft. 2 Link to comment Share on other sites More sharing options...
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