Rare kazu Posted December 5, 2021 #1 Share Posted December 5, 2021 I just logged into the HAL website to check something using my bookings. No bookings - WTH??? So I closed and logged in under my account. Showing me as 0 credits and “book a cruise to start earning credits”. Demoted from 5* to 0* According to the HAL site, I have no bookings at all on a cruise and no Mariner status. What ridiculousness! 4 Link to comment Share on other sites More sharing options...
trk_koa Posted December 5, 2021 #2 Share Posted December 5, 2021 I haven’t been able to log in at all this morning. So their website is not currently stable IMO 1 Link to comment Share on other sites More sharing options...
Rare *Miss G* Posted December 5, 2021 #3 Share Posted December 5, 2021 I have been having terrible problems with some websites, including HAL’s, using my iPad. Yesterday I resorted to my desktop. I’m thinking Apple must have made some changes which caused a domino effect to occur. I wasn’t able to get into HAL at all, at one point, until I logged in through the “Already Booked” page. Hope you get your data back soon! 2 Link to comment Share on other sites More sharing options...
Seasick Sailor Posted December 5, 2021 #4 Share Posted December 5, 2021 Jacqui mine is the same. 1 Link to comment Share on other sites More sharing options...
Seasick Sailor Posted December 5, 2021 #5 Share Posted December 5, 2021 I just tried again. Now says my login or password is incorrect. 2 Link to comment Share on other sites More sharing options...
SusieKIslandGirl Posted December 5, 2021 #6 Share Posted December 5, 2021 Not sure if it makes a difference but using my non-Apple laptop everything looks normal on my account. 1 Link to comment Share on other sites More sharing options...
JazzyV Posted December 5, 2021 #7 Share Posted December 5, 2021 Logging in on my desktop my account is normal. 1 Link to comment Share on other sites More sharing options...
taxmantoo Posted December 5, 2021 #8 Share Posted December 5, 2021 Works fine for me. 🙂 1 Link to comment Share on other sites More sharing options...
Seasick Sailor Posted December 5, 2021 #9 Share Posted December 5, 2021 @kazu I think we're back. 2 Link to comment Share on other sites More sharing options...
YXU AC*SE Posted December 5, 2021 #10 Share Posted December 5, 2021 Seems fine. Running Mac OS 12.1 w. Chrome Version 96.0.4664.55 Scott. 1 Link to comment Share on other sites More sharing options...
canadianbear Posted December 5, 2021 #11 Share Posted December 5, 2021 (edited) What a shock for you @kazu I haven’t tried logging in as hubby using laptop but you made me look on my phone at the Navigator App and it still says I’m 4* and booked for SP! Whew… Between the HAL website & CC on an iPhone I find it constantly a challenge. Hopefully it is just the gremlins working at improving the website. Edited December 5, 2021 by canadianbear 3 Link to comment Share on other sites More sharing options...
Sea42 Posted December 5, 2021 #12 Share Posted December 5, 2021 I've given up on using the HAL website on weekends! Every time I try something is wrong or I can't even log in. I get website maintenance has to happen but this is ridiculous. Other companies seem to be able to keep their websites current without all of the issues HAL has (every weekend!). 3 Link to comment Share on other sites More sharing options...
dfish Posted December 5, 2021 #13 Share Posted December 5, 2021 It is working ok for me on my desktop, but I have had that happen before. Usually it is due to them doing something to the website and I get my data back in a few hours. Once I waited over night, but never as long as I have for the poison cookie on CC to expire. 1 Link to comment Share on other sites More sharing options...
Florida_gal_50 Posted December 5, 2021 #14 Share Posted December 5, 2021 This happens every few months and it always gets restored. Nothing new or to get upset about. 1 Link to comment Share on other sites More sharing options...
ger_77 Posted December 5, 2021 #15 Share Posted December 5, 2021 I just logged in and while my personal information is correct, our January 30th Zuiderdam sailing isn't showing up at all. I'm sure it's a hiccup, but it can be disconcerting! Hope they get their act together soon! On another matter, on the Navigator app on my phone, I no longer get a change of evening menus for the dining room, while on the iPad, every night has a different one. Go figure. Smooth Sailing! 🙂🙂🙂 Gerry 1 Link to comment Share on other sites More sharing options...
rucrazy Posted December 5, 2021 #16 Share Posted December 5, 2021 Logged in no problem Chrome 3:47pm 1 Link to comment Share on other sites More sharing options...
BlackJack2 Posted December 5, 2021 #17 Share Posted December 5, 2021 I can get all the way in to my bookings and then it says: Unable to contact the server. Please try again later. I cannot book shore excursions either. 1 Link to comment Share on other sites More sharing options...
Seasick Sailor Posted December 5, 2021 #18 Share Posted December 5, 2021 Omg... lol @kazu. Thinking of our conversation this morning! 🤣😂 1 1 Link to comment Share on other sites More sharing options...
dfish Posted December 5, 2021 #19 Share Posted December 5, 2021 13 minutes ago, BlackJack2 said: I can get all the way in to my bookings and then it says: Unable to contact the server. Please try again later. I cannot book shore excursions either. That's what I am getting. 1 Link to comment Share on other sites More sharing options...
Ichiban Nekko Posted December 5, 2021 #20 Share Posted December 5, 2021 Just logged in on my iMac using Chrome browser (dare I say it?) without any problem. Upcoming cruise and two others are there 🙂 Hope it gets resolved for everyone. Soon. Always. 1 Link to comment Share on other sites More sharing options...
Rare kazu Posted December 6, 2021 Author #21 Share Posted December 6, 2021 Mine is back, now. Makes you wonder about the stability of HAL site. 3 Link to comment Share on other sites More sharing options...
sevenseasnomad Posted December 6, 2021 #22 Share Posted December 6, 2021 8 minutes ago, kazu said: Mine is back, now. Makes you wonder about the stability of HAL site. Kazu, This happened to me about a year ago. Everything under my account was zero, including the cruise history and 4* ranking. It happened on a weekend. I called HAL on Monday morning without first checking the website and was told they often do site maintenance on weekends, which accounted for the problem. Glad you got everything back, but yes, it can be jarring to go from 5 or 4 stars to 0! 2 Link to comment Share on other sites More sharing options...
Boatdrill Posted December 6, 2021 #23 Share Posted December 6, 2021 (edited) Over the weekend HAL's popular Black Friday sale created some glitches and delays. I guess it's good thing when so many people are trying buy cruises ! Edited December 6, 2021 by Boatdrill 1 Link to comment Share on other sites More sharing options...
shanni-shanni Posted December 6, 2021 #24 Share Posted December 6, 2021 Mine is still all messed up. Tom 1 Link to comment Share on other sites More sharing options...
wesport Posted December 6, 2021 #25 Share Posted December 6, 2021 6 hours ago, *Miss G* said: I have been having terrible problems with some websites, including HAL’s, using my iPad. Yesterday I resorted to my desktop. I’m thinking Apple must have made some changes which caused a domino effect to occur. I wasn’t able to get into HAL at all, at one point, until I logged in through the “Already Booked” page. Hope you get your data back soon! I haven’t been able to get on HAL or Seabourn using my iPad ever. Can use my old laptop, but its on its last legs. Not sure how to use the iPad Pro. Just get a white screen. 1 Link to comment Share on other sites More sharing options...
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