eggnoodle Posted November 19, 2022 #1 Share Posted November 19, 2022 Hello, I've only had 1 device in previous sailings, but with the black friday promo I want to have 2 device under my name. It's currently $14.99/day per device and $11.99 per additional device. This is for a 8-night sailing. 1st device would be $14.99 x 8 = $119.92 additional device - $11.99 x 8 = $95.92 Total cost is $215.84 But when I went to select 2 device the total came to $239.84 ($119.92 x 2). I called C&A and was told that I need to book the 1st device and then onboard I would be able to book additional devices at $11.99. I don't see it written anywhere on the cruise planner that $11.99 will be honor onboard. She insisted that the promo will be on my seapass. Is this how booking additional devices work in the past? Somehow my spidey sense tells me that's not how it works. Like I mentioned, I've only had 1 device in prior sailings so I don't have experience with additional devices. Thanks for any feedback/comments on how all this works! Link to comment Share on other sites More sharing options...
cruisetorelax44 Posted November 19, 2022 #2 Share Posted November 19, 2022 I've never seen a promo work like that. I had the same issue. I decided to book one device for two people, rather than two devices for one. It was only a $14 difference for the 7-night cruise. The pricing is definitely weird. Especially since if you book 3 devices for one person, you get the $11.99 pricing fir devices 2 and 3. Link to comment Share on other sites More sharing options...
Ashland Posted November 19, 2022 #3 Share Posted November 19, 2022 The internet pricing is weird. It used to be a better deal to book one person 2 devices...am I the only one that see's it's better to book one per person now ??? 1 Link to comment Share on other sites More sharing options...
eggnoodle Posted November 19, 2022 Author #4 Share Posted November 19, 2022 24 minutes ago, Ashland said: The internet pricing is weird. It used to be a better deal to book one person 2 devices...am I the only one that see's it's better to book one per person now ??? it does seem it's better to book individually, at least in this scenario. Link to comment Share on other sites More sharing options...
Ashland Posted November 19, 2022 #5 Share Posted November 19, 2022 2 minutes ago, eggnoodle said: it does seem it's better to book individually, at least in this scenario. Stranger things this sale has created !!! 1 Link to comment Share on other sites More sharing options...
Jimbo Posted November 19, 2022 #6 Share Posted November 19, 2022 (edited) Im thinking Classic Soda And VOOM One Device for $18.99 for one person is enough, don't think my Wife and I have to be on the internet at the same time anyway. 16 night cruise is $303......I think that is enough to spend on the internet. If we were to get just internet for each of us , it would be $479.68 total...that is way to much just so we can both be on at the same time isn't it? $14.99 per person each day. VOOM SURF + STREAM Internet Package Edited November 19, 2022 by Jimbo Link to comment Share on other sites More sharing options...
Rare blueslily Posted November 19, 2022 #7 Share Posted November 19, 2022 (edited) 1 hour ago, Ashland said: The internet pricing is weird. It used to be a better deal to book one person 2 devices...am I the only one that see's it's better to book one per person now ??? I am able to book 1 person 2 devices for a little less than during the Labor Day sale. No problems booking it and the math seems to be fine. Just cancelled and rebooked 4 other things for cheaper as well. BUT, dining packages have not budged, ugh. Sailing next month. Oh, and Thrill water Park is only $43 and the Beach club is coming up as $88, although I did see someone post it for even less than that I think. Edited November 19, 2022 by blueslily Link to comment Share on other sites More sharing options...
ARandomTraveler Posted November 19, 2022 #8 Share Posted November 19, 2022 (edited) I have the same issue. Zoom surf + stream for 1 device is $15.99/day. It says each additional person is $13.99/day (which should be $359.76 for a 12-day cruise). Instead, it's charging me $383.76, which is $15.99/day for each person. When I try to do 2 devices for 1 person instead, it's the same price ($383.76). They're only over-charging by $24 so it's not a huge deal, but it's not what's being advertised. I'm assuming they're getting lots of phone calls about these issues and they'll hopefully fix the website before the sale is over, so I'm just gonna wait and see if it fixes itself in a couple days. Edited November 19, 2022 by ARandomTraveler Link to comment Share on other sites More sharing options...
barb in ga Posted November 19, 2022 #9 Share Posted November 19, 2022 The price difference is the 18% that gets added to the total price for the surf and stream 1 person, 2 devices. Barb 1 Link to comment Share on other sites More sharing options...
Ashland Posted November 19, 2022 #10 Share Posted November 19, 2022 52 minutes ago, barb in ga said: The price difference is the 18% that gets added to the total price for the surf and stream 1 person, 2 devices. Barb 18% for what ?? Link to comment Share on other sites More sharing options...
Biker19 Posted November 19, 2022 #11 Share Posted November 19, 2022 5 hours ago, barb in ga said: The price difference is the 18% that gets added to the total price for the surf and stream 1 person, 2 devices. Thankfully, VOOM doesn’t have grats added to it, yet. Link to comment Share on other sites More sharing options...
rebeccac Posted November 19, 2022 #12 Share Posted November 19, 2022 10 hours ago, Ashland said: The internet pricing is weird. It used to be a better deal to book one person 2 devices...am I the only one that see's it's better to book one per person now ??? I was hoping that all of this might be due to the "technical issues" Royal was having yesterday, but I just did a mock booking and the total was not correct according to the prices they were listing for my cruise (15.99 per day for device one and 13.99 per day for device two). I would be very nervous to book just one device and wait to see what price they charged to add the second device once onboard. Link to comment Share on other sites More sharing options...
BobNoxious Posted November 19, 2022 #13 Share Posted November 19, 2022 Getting cheaper 2 people 1 device vs 1 person 2 device. So strange. 1 Link to comment Share on other sites More sharing options...
SWACruising Posted November 19, 2022 #14 Share Posted November 19, 2022 Better deal now for 1 person but for multiple people, it's nearly double of the lowest I've seen Link to comment Share on other sites More sharing options...
jk04 Posted November 19, 2022 #15 Share Posted November 19, 2022 For our two cruises, for one person the 1 device and 3 device package math out correctly with the additional devices at $11.99 per day. But, the 2 and 4 device package the math is not right. Don't remember which was which now, but one worked out to over $14 pd and the other to over $15 pd for the extra devices. Link to comment Share on other sites More sharing options...
renza Posted November 19, 2022 #16 Share Posted November 19, 2022 13 hours ago, barb in ga said: The price difference is the 18% that gets added to the total price for the surf and stream 1 person, 2 devices. Barb No gratuity on internet lmao Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 19, 2022 #17 Share Posted November 19, 2022 The new internet pricing is goofy. I want to pay for up front and not depend on them to know about the discount months later. Link to comment Share on other sites More sharing options...
jbrinkm Posted November 19, 2022 #18 Share Posted November 19, 2022 I'm getting charged $13.99 for devices 2-4 ($14.99 for first device). For my 7 night cruise, it comes out only $21 more for us TOTAL to each have our own separate Voom access. If they don't fix the pricing, I'd rather just keep separate log in/devices. I guess I need to call to see if they'll honor the sale price (still currently advertised). Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 19, 2022 #19 Share Posted November 19, 2022 There has been a change for me. I'm now seeing the first device for 13.99 and all subsequent devices for 11.99 per device. 1 Link to comment Share on other sites More sharing options...
SueBee0 Posted November 19, 2022 #20 Share Posted November 19, 2022 I tried to sign up for internet yesterday and was told there was a problem with my cc and to re enter my info. I now have two charges on my credit card and no confirmation of any internet. Called RC today and was told there were internet problems but all would be fixed in two hours. That was over 6 hours ago and still no change. Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted November 19, 2022 #21 Share Posted November 19, 2022 1 minute ago, SueBee0 said: I tried to sign up for internet yesterday and was told there was a problem with my cc and to re enter my info. I now have two charges on my credit card and no confirmation of any internet. Called RC today and was told there were internet problems but all would be fixed in two hours. That was over 6 hours ago and still no change. I had the same thing with with a UDP purchase. I was told that it was a temporary hold and that it would drop off in a few days. Apparently yesterday was a zoo with IT problems. Today all my purchases have gone through. I used a different credit card just to make sure there was no issue with charges going through that looked like the one that needs to drop off. Link to comment Share on other sites More sharing options...
Rare jean87510 Posted November 19, 2022 #22 Share Posted November 19, 2022 18 hours ago, Ashland said: The internet pricing is weird. It used to be a better deal to book one person 2 devices...am I the only one that see's it's better to book one per person now ??? you are not. I noticed it as well. Link to comment Share on other sites More sharing options...
Rare jean87510 Posted November 19, 2022 #23 Share Posted November 19, 2022 15 hours ago, barb in ga said: The price difference is the 18% that gets added to the total price for the surf and stream 1 person, 2 devices. Barb who are you paying gratuities to for internet? Link to comment Share on other sites More sharing options...
Husky1987 Posted November 19, 2022 #24 Share Posted November 19, 2022 Just found one of my cruises has the opposite issue. Shows one device at $15.99/day, additional $13.99/day. Added one person, two devices and the total price comes out equal to $15.99 for the 1st and $11.99/day for the 2nd. Pricing that way a lot less than two persons each with one device. As with any sale, YMMV. Link to comment Share on other sites More sharing options...
SueBee0 Posted November 19, 2022 #25 Share Posted November 19, 2022 19 minutes ago, Tree_skier said: I had the same thing with with a UDP purchase. I was told that it was a temporary hold and that it would drop off in a few days. Apparently yesterday was a zoo with IT problems. Today all my purchases have gone through. I used a different credit card just to make sure there was no issue with charges going through that looked like the one that needs to drop off. Thanks. Think I will wait until early next week to see if their system has improved Link to comment Share on other sites More sharing options...
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