MsSoCalCruiser Posted December 28, 2023 #126 Share Posted December 28, 2023 10 minutes ago, doghog said: Are using Android or Apple? Apple Link to comment Share on other sites More sharing options...
doghog Posted December 28, 2023 #127 Share Posted December 28, 2023 8 minutes ago, MsSoCalCruiser said: Apple Just as an FYI. I'm using Android and haven't had any of the problems those using Apple are having. . 1 2 Link to comment Share on other sites More sharing options...
nazpaz Posted December 28, 2023 #128 Share Posted December 28, 2023 I just sent a message to AskOceanMedallion@carnival.com (the app support email address for the new Princess Cruise app). I reported that on the new app Ocean Ready will not complete unless you enter the Shoreside payment method. If others have this issue and report it they might be able to identify this as an issue that needs to be given priority status. 4 5 Link to comment Share on other sites More sharing options...
doghog Posted December 28, 2023 #129 Share Posted December 28, 2023 11 minutes ago, nazpaz said: I just sent a message to AskOceanMedallion@carnival.com (the app support email address for the new Princess Cruise app). I reported that on the new app Ocean Ready will not complete unless you enter the Shoreside payment method. If others have this issue and report it they might be able to identify this as an issue that needs to be given priority status. Thanks for the Email address. I just sent my objections for this new requirement. 3 Link to comment Share on other sites More sharing options...
highflyingrealtor Posted December 28, 2023 #130 Share Posted December 28, 2023 1 hour ago, doghog said: On the bottom of the app you'll see 5 different icons. Tap on the profile icon. Tap on OceanReady Checklist. Scroll down to you see your name. Under your name you should see a green circled check mark and Ready to Sail in green. I'm assuming that means you are in the green lane. Tap on your name and each line item will have a green circled check mark next to them. At least my wife shows that way. Mine has one line item not green. Mine says 6 out of 7 completed. I'm not giving permission for Shoreside payment method. New requirement. We both were green lane in the previous app. I'm still considering myself in the green lane. I may call Princess and challenge the Shoreside payment method request. Thanks. ipad showed that, phone took a bit of logging in a few times, now both green ready to sail. Now the hard part, waiting till February 18th ! 😎 2 Link to comment Share on other sites More sharing options...
Mharkey1499 Posted December 28, 2023 #131 Share Posted December 28, 2023 I managed to get logged into both apps, however I am unable to complete the final step of check in which is "Payment Methods". In the original app it says my credit card info is incorrect and in the new app it says something went wrong, try again later. I was hoping the new app would have fixed this issue as I have confirmed many times my credit card info is indeed correct as entered. Any body else have this issue? Tips or solutions appreciated... Link to comment Share on other sites More sharing options...
Thrak Posted December 28, 2023 #132 Share Posted December 28, 2023 31 minutes ago, trbarton said: I’m sorry if I offended anyone by posting her app about the new app as I didn’t know one had already been posted. Please except my apologies. Tom Tom, I can't think of anytime or anything you should apologize for. Thanks for everything. Really. 😀 3 Link to comment Share on other sites More sharing options...
Rare Crashe Posted December 28, 2023 #133 Share Posted December 28, 2023 3 hours ago, MsSoCalCruiser said: I keep getting Session Timed Out. 😕 Me too, IPhone. Link to comment Share on other sites More sharing options...
Solara Posted December 28, 2023 #134 Share Posted December 28, 2023 13 hours ago, mel8kri said: It just keeps telling me it is timed out. Me too Link to comment Share on other sites More sharing options...
HleeCruiser Posted December 28, 2023 #135 Share Posted December 28, 2023 I am using Android and when I sign in with UN and PW it crashes. However when I use my booking number everything works fine. With the former APP my loyalty level was always incorrect. With the new app my loyalty level is displayed correctly. Interesting note is that I have had multiple email discussions with support and they could never correct it. This is over a period of more than a year!! Link to comment Share on other sites More sharing options...
Steelers36 Posted December 28, 2023 #136 Share Posted December 28, 2023 1 hour ago, SCX22 said: As an aside, even with the old app and the Princess website, the username/e-mail aren't interchangeable. If you signed up for Captain's Circle and created a username, you have to sign-in using that username. You got errors if you used your e-mail. Ok, but it was generally known that we were supposed to have the same ID/Pswd for both Princess.com and the App. The two used the same login information. I recall there were issues when App was first released where folks were setting up new ID in the App and did not match Princess.com. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 28, 2023 #137 Share Posted December 28, 2023 8 hours ago, MsSoCalCruiser said: I keep getting Session Timed Out. 😕 Try signing in with the booking number, instead of email/pw. 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 28, 2023 #138 Share Posted December 28, 2023 4 hours ago, Solara said: Me too Try signing in with the booking number. Link to comment Share on other sites More sharing options...
SCX22 Posted December 28, 2023 #139 Share Posted December 28, 2023 JourneyView is now called Ship Schedule and is under the Journey tab. The scroll in Ship Schedule is much faster and smoother (vertical only, no horizontal), like scrolling a webpage on a browser on a phone or tablet. The port guides (as outdated as they are) are also under Ship Schedule on port days, but when tapped, an error message appears. Ocean Compass (ship map), is now called Explore the Ship Map and is also under the Journey Tab. What I don't see is function to add companions not on your booking. I assume the interface will change once on board the ship. I have to say the color scheme of the Princess Cruises App is much easier on the eyes than the various shades of blue used on the Medallion App. I wish there was a status bar/wheel that would tell you if the App is processing or crashed, when opened from scratch. Now, its only a blue screen with a white Seawitch. This would help those with slow Internet, so that they don't automatically assume the App has crashed if it's just slow to load. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 28, 2023 #140 Share Posted December 28, 2023 9 hours ago, Steelers36 said: That's what I was wondering. Of course, PCL could do better and actually include the currency code when not in USD. ETA: I just caught up on this page and I see that it was not an AUS voyage, so some other kind of error. I also thought that, but checked prices for the beverage packages on that cruise..and it is correctly shown in USD $60 & $80. I think a price increase is coming. JMO Link to comment Share on other sites More sharing options...
Jimmys Chippy Posted December 28, 2023 #141 Share Posted December 28, 2023 Keeps timing me out with my account details so trying I’m the booking reference. I’m no Steve Jobs but could everyone’s apps being constantly active on the ship (wether being used or not) be making speeds slower so Princess have decided to sign you out if you’re not using it? It might be a bit of a pain in the you-know-what having to log in but it may mean that your online experience might be slightly better. Link to comment Share on other sites More sharing options...
clarky213 Posted December 28, 2023 #142 Share Posted December 28, 2023 Doesn't show my Dec 2024 cruise when I log in. If I try adding the cruise with the booking number, it says that cruise is already added. Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 28, 2023 #143 Share Posted December 28, 2023 26 minutes ago, PacnGoNow said: I also thought that, but checked prices for the beverage packages on that cruise..and it is correctly shown in USD $60 & $80. I think a price increase is coming. JMO Update: It still shows increased prices on one of my cruises Dec 2024, but I just checked my other cruises 2024-2026 and all of those have the current prices, not increased prices. Definitely, some type of loading error. I’ve asked others on my roll call to check the prices, but they seem to be afraid to download. Wonder why? 🥴 1 1 Link to comment Share on other sites More sharing options...
Rare PacnGoNow Posted December 28, 2023 #144 Share Posted December 28, 2023 34 minutes ago, clarky213 said: Doesn't show my Dec 2024 cruise when I log in. If I try adding the cruise with the booking number, it says that cruise is already added. You wouldn’t try to add it, you would try pulling it up using the booking number. I assume that’s what you did? If you recently canceled one cruise and booked a new cruise, it may not have moved over. I would give it a couple of days, uninstall the new App and reinstall. As long as you see your cruise on the website, cruise personalizer, you know you are good. Link to comment Share on other sites More sharing options...
avonlady6390 Posted December 28, 2023 #145 Share Posted December 28, 2023 My cruise is January 6th and prices for plus and premium are right I checked SD and they are right as we well. Link to comment Share on other sites More sharing options...
georgiavol Posted December 28, 2023 #146 Share Posted December 28, 2023 19 hours ago, Wonder18 said: where do I go on the new app to see my other cruises? me three! As of 0747 EST. Link to comment Share on other sites More sharing options...
Wonder18 Posted December 28, 2023 #147 Share Posted December 28, 2023 As of right now I sign in and out with the other booking number only way I can see them. Hopefully they’ll get this fixed. 2 Link to comment Share on other sites More sharing options...
georgiavol Posted December 28, 2023 #148 Share Posted December 28, 2023 2 minutes ago, georgiavol said: me three! As of 0747 EST. Update- It seems to only immediately tiimeout when I select the check-in button..... Link to comment Share on other sites More sharing options...
CHK Posted December 28, 2023 #149 Share Posted December 28, 2023 Do I have to delete old app first? When I got to apps on my iPhone and search for Princess all I see is "open" and that just gets me to the same app I have downloaded that doesn;t work Link to comment Share on other sites More sharing options...
kywildcatfanone Posted December 28, 2023 #150 Share Posted December 28, 2023 31 minutes ago, georgiavol said: Update- It seems to only immediately tiimeout when I select the check-in button..... Was just coming to post this. Princess IT is incompetent. What's the fix? Link to comment Share on other sites More sharing options...
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