Room Service Fee up to $12?

[mkmaj]

I was browsing menus this morning and noticed a $12:room service charge. Is this new or is it a glitch?

 

Edited January 25 by mkmaj

[alexandria]

On our first (and perhaps last) Celebrity cruise in November that was the room service fee except for continental breakfast using the door hanger order card.  That was at no charge.

[mkmaj]

Ok thank you. For some reason I thought it was $9.95.

 

I would ask why it was your last but we just booked our first so I'm not sure if I want to know the answer 😬

[gold1953]

8 minutes ago, mkmaj said:

Ok thank you. For some reason I thought it was $9.95.

 

I would ask why it was your last but we just booked our first so I'm not sure if I want to know the answer 😬

plus tax and grat

[Ex-Airbalancer]

32 minutes ago, gold1953 said:

plus tax and grat

What tax? 

[kasowell2]

20% tip

[cruisestitch]

1 hour ago, gold1953 said:

plus tax and grat

 There is no tax charged on room service

[dcbiker97]

Are you looking at an itinerary where the ship is currently out of the UK or Australia? They add in the gratuity to items on those cruises, which would give you the $12 since they round.  

[Mark_K]

Are you sailing in an area where they include the gratuities in the posted cost?

[mkmaj]

That's it!!! I have the current cruise on our ship pulled up and it's out of the country. Thanks so much!

 

We can return to regularly scheduled programming now 😀.

[jelayne]

2 hours ago, mkmaj said:

Ok thank you. For some reason I thought it was $9.95.

 

I would ask why it was your last but we just booked our first so I'm not sure if I want to know the answer 😬

I believe the $12 is the $9.95 plus gratuity.

[alexandria]

6 hours ago, mkmaj said:

Ok thank you. For some reason I thought it was $9.95.

 

I would ask why it was your last but we just booked our first so I'm not sure if I want to know the answer 😬

 

I wrote a review on it which is in this forum and on the Cruise Critic review section for the Celebrity Summit.  Been cruising for decades with dozens of cruises under my belt.  I found Celebrity to be okay, not great, not terrible, just average.  No better than Royal Caribbean, worse than HAL but a step up from Carnival and NCL.  But that's just my experience, others may be thrilled with their X sailings.  You may indeed love it.  Go with an open mind and see how the Celebrity experience works for you.

 

My next three cruises are booked on luxury lines:  Regent, Seabourn and Silversea. 

 

Enjoy your cruise!  🛳️

[HopefulCruiser123]

Seems kind of odd to have a gratuity added to a service charge.  Typically, in a restaurant tipping culture, the food and beverage is one price and the gratuity is calculated to cover the cost of serving the food and beverage.  So to charge for that service and than also add a mandatory gratuity is double dipping.  That's like saying we are going to charge you a nuisance fee for a small order, and oh by the way, we're going to add a gratuity to that too.  Mind you, I am a very generous tipper.  I just think this mandatory smoke and mirrors is a little vulgar.  JMHO

[mayleeman]

2 hours ago, HopefulCruiser123 said:

Seems kind of odd to have a gratuity added to a service charge.  Typically, in a restaurant tipping culture, the food and beverage is one price and the gratuity is calculated to cover the cost of serving the food and beverage.  So to charge for that service and than also add a mandatory gratuity is double dipping.  That's like saying we are going to charge you a nuisance fee for a small order, and oh by the way, we're going to add a gratuity to that too.  Mind you, I am a very generous tipper.  I just think this mandatory smoke and mirrors is a little vulgar.  JMHO

 

Happens here with pizza delivery. Service charge by the restaurant plus you tip the driver.

[sofietucker]

To clarify: you can still get FREE Continental/cold breakfast, fruit, cereal, pastries (and toast), coffee, juice, smoothies, etc.  No gratuity, no $10 charge. It's the left side of the breakfast menu. Everything else--hot breakfast and all other meals, is $9.95 plus 18% gratuity. I believe this is the charge for an entire order, not per person. 

[d9704011]

23 minutes ago, mayleeman said:

 

Happens here with pizza delivery. Service charge by the restaurant plus you tip the driver.

Except the additional tipping is not mandatory and/or fixed at 18% (or 20%) of the service charge.  The superadded gratuities are a nice way for everybody to share the wealth (or divide the booty, depending on your point of view).  Celebrity gets something directly for providing a service and the crew get a taste of the wealth through gratuities.  Welcome to cruising 2024.

Edited January 25 by d9704011

[Mark_K]

7 hours ago, jelayne said:

I believe the $12 is the $9.95 plus gratuity.

Yes, rounded up, of course. Need to get every nickel and dime.

[Baynanno1]

From the Celebrity website :

https://www.celebritycruises.com/nz/faqs/faq-fragments/enjoying-your-cruise-fragments/room-service

 

Note the answer to the second question "Do you have room service" goes back to the introduction of the charge in December 2022, since when 18% has increased to 20%, presumably for ease of calculation. Then they round up the actual $11.93 to $12.00.

[traveline]

15 hours ago, mkmaj said:

Ok thank you. For some reason I thought it was $9.95.

 

I would ask why it was your last but we just booked our first so I'm not sure if I want to know the answer 😬

I'm sailing on Beyond 1 April 2024, my app shows room service 9.95 plus 20% grat equal 11.94

[TomMMD]

Is this true for Aqua, too

[traveline]

On 1/26/2024 at 2:39 PM, TomMMD said:

Is this true for Aqua, too

Yes, Continental breakfast is complimentary. All other orders 9.95 service fee plus 20% gratuity 

[NMTraveller]

While not a fan of the fee IMHO it is well worth it on mornings when you have an early excursion.