Ocean Ready Questions/Answers

[AskOceanMedallion]

5 minutes ago, GJCruiser said:

@AskOceanMedallionEmerald Princess.

They should state in the app what ships this applies to.

That is great suggestion. Thank you @GJCruiser 

[MsSoCalCruiser]

11 hours ago, idahospud said:

12 days.

 

Thank you for taking the time to post this for me!

[PaperSniper4]

12 hours ago, AskOceanMedallion said:

@PaperSniper4 Hi Doug. We're sorry that you've experienced some challenges becoming OceanReady. We'd be happy to assist you directly through our OceanNavigator support line at 844/525-0942 which is available from 9a to midnight ET Monday-Friday, or by calling 800/776-6237 9a-9p ET on weekends.

 

Thanks very much for that phone number. But before I call, I will try the process again today. First I'll try that "reset password" link, and it that fails like yesterday, I'll set up a new login id/password with my Cruise confirmation number. Any chance I am doing this too early? Our cruise is mid-November 2019, but we have done the final payment and have completed all the "check in" info on Princess' web page.

 

[AskOceanMedallion]

10 hours ago, PaperSniper4 said:

 

Thanks very much for that phone number. But before I call, I will try the process again today. First I'll try that "reset password" link, and it that fails like yesterday, I'll set up a new login id/password with my Cruise confirmation number. Any chance I am doing this too early? Our cruise is mid-November 2019, but we have done the final payment and have completed all the "check in" info on Princess' web page.

 

@PaperSniper4 If you're sailing on Regal Princess, Royal Princess, Crown Princess or Caribbean Princess you'll be able to link your booking number in OceanReady whenever you're ready. If you're sailing on Sky Princess, you'll be able to link your booking starting Sept 4.

[PaperSniper4]

4 minutes ago, AskOceanMedallion said:

@PaperSniper4 If you're sailing on Regal Princess, Royal Princess, Crown Princess or Caribbean Princess you'll be able to link your booking number in OceanReady whenever you're ready. If you're sailing on Sky Princess, you'll be able to link your booking starting Sept 4.

 

We're on the Crown. My attempt to reset my password using the email link failed again each time I tried today. So perhaps tomorrow I will be able to to call that assistance number I received earlier.

[Lucky TGO]

2 hours ago, PaperSniper4 said:

 

We're on the Crown. My attempt to reset my password using the email link failed again each time I tried today. So perhaps tomorrow I will be able to to call that assistance number I received earlier.

Call this number 844 525-0942   They are very friendly and they will help you. Ocean Navigator Support.

Tony

[voljeep]

On ‎8‎/‎22‎/‎2019 at 7:19 AM, PaperSniper4 said:

Hi Doug. We're sorry that you've experienced some challenges becoming OceanReady. We'd be happy to assist you directly through our OceanNavigator support line at 844/525-0942 which is available from 9a to midnight ET Monday-Friday, or by calling 800/776-6237 9a-9p ET on weekends.

posted by the OM rep above ...

[PaperSniper4]

2 minutes ago, voljeep said:

posted by the OM rep above ...

Thanks, on the schedule for today.......

[Wavelet]

In the Medallion class app I was able to link my booking and upload a security and profile photo. Both of these circles turned green. My cruise personalizer icon is not green, even though all information was complete on the Princess website. I don’t know what to do. FYI my cruise is Feb 2020 on the Crown. What am I doing wrong? If it matters, my login password on the Princess website is different from the password on the Medallion apps. Please help.

[lstone19]

17 minutes ago, Wavelet said:

In the Medallion class app I was able to link my booking and upload a security and profile photo. Both of these circles turned green. My cruise personalizer icon is not green, even though all information was complete on the Princess website. I don’t know what to do. FYI my cruise is Feb 2020 on the Crown. What am I doing wrong? If it matters, my login password on the Princess website is different from the password on the Medallion apps. Please help.

 

My experience is the cruise personalizer bubble will not turn green until after final payment.

[Wavelet]

Ok thx lstone19.

[PaperSniper4]

On 8/22/2019 at 6:19 AM, PaperSniper4 said:

Hi Doug. We're sorry that you've experienced some challenges becoming OceanReady. We'd be happy to assist you directly through our OceanNavigator support line at 844/525-0942 which is available from 9a to midnight ET Monday-Friday, or by calling 800/776-6237 9a-9p ET on weekends.

posted by the OM rep above ...

 

 

Earlier I said while I easily made an account on OceanReady with my Android phone, I could not  login the next day to scan my passports and complete the other functions. You can see my experiences in posts above.

 

I called the the OM rep number, and talked to a Princess agent who basically confirmed my booking info, offered me the opportunity to order flowers for out cabin, etc, and said she would have an OceanReady customer service rep call me. Well, 24 hours later no call. I am not impressed, Princess.😧

 

Doug

 

 

[Dolina]

Does anyone have everything green with the green check marks but with an E in the lower right corner?  What does that mean?

[Dolina]

Disregard above post.  I just figured out that it is your Captions Circle Status.  (I thought it meant "error").  Silly me.  The reason I was questioning (thinking it was an error), is that our cruise is in 24 days and have not received an email that our medallions have shipped yet.  Should I be concerned yet?

[dides]

The android version of the MedallionClass app is now available in the Google Play store - just had to do an update and have signed in fine!

Edited August 24, 2019 by dides

[hpeabody]

29 minutes ago, Dolina said:

Disregard above post.  I just figured out that it is your Captions Circle Status.  (I thought it meant "error").  Silly me.  The reason I was questioning (thinking it was an error), is that our cruise is in 24 days and have not received an email that our medallions have shipped yet.  Should I be concerned yet?

No, a rep told me that the email is sent 21-22 days out.  You are just about there.  BTW, my medallion came earlier than the tracking estimate was and was from Singapore.

[Dolina]

Thank you, hpeabody!  Guess I'm a little anxious!

[donswife]

7 hours ago, dides said:

The android version of the MedallionClass app is now available in the Google Play store - just had to do an update and have signed in fine!

 

Once I install the new one and log in, can I get rid of Ocean Ready and Ocean play without losing any info? 

[MGnut]

1 hour ago, donswife said:

 

Once I install the new one and log in, can I get rid of Ocean Ready and Ocean play without losing any info? 

I did the install today, everything seemed OK, so I deleted the old apps. Then using the new app I found the Ocean Play section would not work. I had to re-install the old Ocean Play app, and then it all worked OK from the main MedallionClass app.

 

This was on my Samsung Galaxy S10+. Now I have to get the Google Play app on my Kindle Fire 10 to find  the new app. It only finds OceanPlay and OceanCompass now.

[donswife]

18 hours ago, MGnut said:

I did the install today, everything seemed OK, so I deleted the old apps. Then using the new app I found the Ocean Play section would not work. I had to re-install the old Ocean Play app, and then it all worked OK from the main MedallionClass app.

 

Similar problem for me. After I deleted the old apps, play Ocean didn't uwork, it wanted me to download  it again.  Maybe they are still tweaking the new app

Edited August 26, 2019 by donswife

[idahospud]

52 minutes ago, donswife said:

Similar problem for me. After I deleted the old apps, play Ocean didn't uwork, it wanted me to download  it again.  Maybe they are still tweaking the new app

I'm onboard the Royal now. I've found you can open up the new MedallionClass app, but once you try and get to the The Play Ocean, Ocean Casino, and Ocean Compass sections they each launch the old app. I had already deleted mine and had to re-download them. Doesn't make much sense to me.

 

On the plus side, OceanNow where you order food and drinks has a much bigger menu selection than when we were on the ship in May. 

[Steelers36]

1 hour ago, idahospud said:

On the plus side, OceanNow where you order food and drinks has a much bigger menu selection than when we were on the ship in May.

👍

[kewpie]

I have a little better understanding of the ocean ready app now but I am wondering about charges on my smartphone when I am on the ship. Doesn't the medallion run with a smart phone?

 

[lstone19]

2 minutes ago, kewpie said:

I have a little better understanding of the ocean ready app now but I am wondering about charges on my smartphone when I am on the ship. Doesn't the medallion run with a smart phone?

 

 

So long as you keep your phone in airplane mode and just use the ship's intranet, there will be no charges. You will only incur charges if you take your phone out of airplane mode or if you pay in advance to use the ship's Wi-fi to access the Internet.

[Lucky TGO]

1 hour ago, lstone19 said:

 

So long as you keep your phone in airplane mode and just use the ship's intranet, there will be no charges. You will only incur charges if you take your phone out of airplane mode or if you pay in advance to use the ship's Wi-fi to access the Internet.

Good to know thanks.

Tony