mcrcruiser Posted December 8, 2019 #76 Share Posted December 8, 2019 On 12/3/2019 at 6:50 AM, clskinsfan said: Shocking to me that Celebrity just flushed 10K down the toilet. On top of pissing off a potential life long suite guest. They had a confirmed 10K in the bank. Plus whatever the Op had spent on board. Seems like poor business all around from Celebrity on this one. Yes agreed ,some one at X should have thought of that before they said what they said .Excellent point made 1 Link to comment Share on other sites More sharing options...
ipeeinthepool Posted December 8, 2019 #77 Share Posted December 8, 2019 On 12/3/2019 at 9:50 AM, clskinsfan said: Shocking to me that Celebrity just flushed 10K down the toilet. On top of pissing off a potential life long suite guest. They had a confirmed 10K in the bank. Plus whatever the Op had spent on board. Seems like poor business all around from Celebrity on this one. Not really shocking. Since there are enough customers that the ships always sail full, it really doesn't matter to Celebrity. Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted December 8, 2019 #78 Share Posted December 8, 2019 Wow. Quite an adventure in bad customer relations. Glad you got your money back. Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted December 8, 2019 #79 Share Posted December 8, 2019 9 hours ago, Eli_6 said: Update: They finally refunded me the $1,000. Moving on and not going to worry about the rest of it. Thank you for the update. Glad they came to their senses and refunded the money. You have had a great attitude throughout this ordeal. I hope your next cruise vacation is awesome! We just finished a fantastic cruise on the Silhouette but if I had your recent booking experience, I would be slow to consider Celebrity again. Which is a shame, because the cruise was amazing. Sometimes the face of Celebrity can leave a sour taste which ruins it for all those behind the scenes who work their tails off the make for a great vacation. 3 1 Link to comment Share on other sites More sharing options...
clskinsfan Posted December 8, 2019 #80 Share Posted December 8, 2019 7 hours ago, ipeeinthepool said: Not really shocking. Since there are enough customers that the ships always sail full, it really doesn't matter to Celebrity. Shocking because Op had already had another suite cruise booked. Now that may be gone for Celebrity as well. Sometimes You have to do right by the customer. Celebrity didnt in this case. 1 Link to comment Share on other sites More sharing options...
ipeeinthepool Posted December 8, 2019 #81 Share Posted December 8, 2019 51 minutes ago, clskinsfan said: Shocking because Op had already had another suite cruise booked. Now that may be gone for Celebrity as well. Sometimes You have to do right by the customer. Celebrity didnt in this case. Celebrity will sell those suites to someone, the ship won't sail empty. As long as Celebrity continues to fill the ships, they don't have any incentive to improve customer service or any other aspect of their operation Link to comment Share on other sites More sharing options...
yorky Posted December 8, 2019 #82 Share Posted December 8, 2019 Thankfully the service onboard is pretty much always very good to excellent. While that continues we would personally not cut off our nose to spite our face. We had issues on our cruise and since returning Celebrity have dealt with it very well in our view. 1 Link to comment Share on other sites More sharing options...
Lastdance Posted December 8, 2019 #83 Share Posted December 8, 2019 it seems like customer service has been all over the place lately, but getting on the ship usually leaves all the drama behind; it is not just Celebrity either...Thanks for sharing! 1 Link to comment Share on other sites More sharing options...
rose6 Posted December 8, 2019 #84 Share Posted December 8, 2019 I would like to make a couple of helpful suggestions. In the future, you might be better off working with a reputable travel agent rather than dealing with the cruise line directly. Travel agents will often offer you on board credit or a big box store cash card. The travel agent may have more clout in dealing with the cruise line because of the volume of business they have with them. They will request that the cruise line honor what they have offered. Also, cruises usually do not sail from London. Southampton is the port and it takes two and a half hours to travel from London to Southampton. Please keep this in mind when considering your cruise line options and travel arrangements. My Celebrity fjords cruise was one of my favorites (We have done 10 cruises on Celebrity). . 3 1 Link to comment Share on other sites More sharing options...
fleckle Posted December 8, 2019 #85 Share Posted December 8, 2019 (edited) Worst case in such situations, if you get no resolution from the cruise line or travel agent, you can always contest the charge with the credit card company. The two times that we needed to do that, the credit card company got every penny back for us. For us, the problem was with a different cruise line each time, not Celebrity. We have never had a billing problem with Celebrity as the few times when we needed to contest an invalid Celebrity charge, the amount in question was immediately refunded to us with one phone call and no hassle whatsoever. By the way, we were using a reputable travel agent each time when we had the problems (a different travel agency in each case), but neither travel agent was of any help. They just kept stalling and making excuses. It was the credit card company, not the travel agents, that resolved the problems for us. Edited December 8, 2019 by fleckle Link to comment Share on other sites More sharing options...
Rare Eli_6 Posted December 9, 2019 Author #86 Share Posted December 9, 2019 The president's office called me back and are willing to honor the $10,200 fare I was quoted. 10 2 Link to comment Share on other sites More sharing options...
Rare Eli_6 Posted December 9, 2019 Author #87 Share Posted December 9, 2019 18 hours ago, rose6 said: I would like to make a couple of helpful suggestions. In the future, you might be better off working with a reputable travel agent rather than dealing with the cruise line directly. Travel agents will often offer you on board credit or a big box store cash card. The travel agent may have more clout in dealing with the cruise line because of the volume of business they have with them. They will request that the cruise line honor what they have offered. Also, cruises usually do not sail from London. Southampton is the port and it takes two and a half hours to travel from London to Southampton. Please keep this in mind when considering your cruise line options and travel arrangements. My Celebrity fjords cruise was one of my favorites (We have done 10 cruises on Celebrity). . Thanks for the suggestion. I want to sail from London because I can get a direct flight into London from Houston. I have been all over England so we feel comfortable getting around. 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted December 9, 2019 #88 Share Posted December 9, 2019 5 minutes ago, Eli_6 said: The president's office called me back and are willing to honor the $10,200 fare I was quoted. That's great news! Link to comment Share on other sites More sharing options...
clskinsfan Posted December 9, 2019 #89 Share Posted December 9, 2019 37 minutes ago, Eli_6 said: The president's office called me back and are willing to honor the $10,200 fare I was quoted. There ya go!! Took a little time. But Celebrity made the right decision. 1 Link to comment Share on other sites More sharing options...
mayleeman Posted December 9, 2019 #90 Share Posted December 9, 2019 40 minutes ago, Eli_6 said: The president's office called me back and are willing to honor the $10,200 fare I was quoted. Wonderful! I hope that you asked for that in writing!! Link to comment Share on other sites More sharing options...
Rare hcat Posted December 9, 2019 #91 Share Posted December 9, 2019 Glad to hear Celebrity managenent did the right thing.. Hope it is a great family cruise! 1 Link to comment Share on other sites More sharing options...
rugerdog Posted December 9, 2019 #92 Share Posted December 9, 2019 4 hours ago, Eli_6 said: The president's office called me back and are willing to honor the $10,200 fare I was quoted. Eli, thank you for coming back to post the outcome. That's great and I'm glad X finally did what they should have done from the beginning. Customer service is very important to me when choosing to whom I give my dollars, and for that reason, Celebrity has proven to me repeatedly that they value it as well. Hope you and your family have a wonderful couple of cruises. 1 Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted December 9, 2019 #93 Share Posted December 9, 2019 Thanks for the update. Hope you have a wonderful cruise. Link to comment Share on other sites More sharing options...
JeanieC,Aston Posted December 9, 2019 #94 Share Posted December 9, 2019 "Also, cruises usually do not sail from London. Southampton is the port and it takes two and a half hours to travel from London to Southampton. Please keep this in mind when considering your cruise line options and travel arrangements." Just in case it puts people off sailing from Southampton after flying into London. London Heathrow to Southampton Docks is 60 miles of motorway. Just over 1 hour on a good day,,,,,1.5 hrs on a bad day. Link to comment Share on other sites More sharing options...
Rare Georgia_Peaches Posted December 9, 2019 #95 Share Posted December 9, 2019 6 hours ago, Eli_6 said: The president's office called me back and are willing to honor the $10,200 fare I was quoted. Woohoo! I'm so happy for you and now have a renewed faith that someone at Celebrity still believes in doing right by the customer. I hope you have a great time! Link to comment Share on other sites More sharing options...
Rare Eli_6 Posted December 10, 2019 Author #96 Share Posted December 10, 2019 Thanks everyone for the well wishes! And it was actually the tip on this forum to email the president that got the matter addressed. 4 1 Link to comment Share on other sites More sharing options...
waterbug123 Posted December 10, 2019 #97 Share Posted December 10, 2019 On 12/3/2019 at 7:51 AM, Georgia_Peaches said: I took it to mean that the OP was merely making this thread aware that she has a firm handle on consumer rights because she happens to be an attorney. I didn't understand her to say that she mentioned it to the sales rep. Maybe I misunderstood. I didn't think she had said it to the sales rep. I was simply agreeing with another poster who proactively suggested that if she did write them a letter, not to mention being an attorney. I didn't know at that point if she was going to write or not, just agreed that if she did, I agreed about not mentioning that. Link to comment Share on other sites More sharing options...
daylight come and Posted December 12, 2019 #98 Share Posted December 12, 2019 (edited) On 12/2/2019 at 9:46 AM, Eli_6 said: Celebrity said they would honor it, took my deposit, gave me a booking number and then called back later and renigged. I did some quick research (as I am an attorney)... I think you meant reneged, councilor Edited December 12, 2019 by daylight come and Link to comment Share on other sites More sharing options...
Weenah Posted December 12, 2019 #99 Share Posted December 12, 2019 1 hour ago, daylight come and said: On 12/2/2019 at 12:46 PM, Eli_6 said: I did some quick research (as I am an attorney)... I think you meant reneged, councilor I very much want to, but will wait for someone else to do it. Link to comment Share on other sites More sharing options...
waterbug123 Posted December 12, 2019 #100 Share Posted December 12, 2019 1 hour ago, daylight come and said: I think you meant reneged, councilor 18 minutes ago, Weenah said: I very much want to, but will wait for someone else to do it. Ok, I'll do it. Daylight, before you correct someone else's spelling, you should make sure your own has no errors. But you didn't, so.....I think you meant counselor. 4 Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now