Bgwest Posted December 8, 2019 Author #26 Share Posted December 8, 2019 10 hours ago, billco said: It looks like routine maintenance to me. Why not try being patient. They work on the site every once in a while. Usually on a weekend. What a wonderfully sweet sentiment. Thank you so very much for being concerned about my state of mind and well-being. Given that my initial question on the outage described it as being down since December 2, I’m wondering if my waiting 5 days to bring it up meets your definition of “try being patient “. 1 Link to comment Share on other sites More sharing options...
billco Posted December 8, 2019 #27 Share Posted December 8, 2019 1 hour ago, Bgwest said: What a wonderfully sweet sentiment. Thank you so very much for being concerned about my state of mind and well-being. Given that my initial question on the outage described it as being down since December 2, I’m wondering if my waiting 5 days to bring it up meets your definition of “try being patient “. Not really. I guess you can keep seeking non-existent help here for a problem that most likely isn't going to be solved until Princess gets around to it. Link to comment Share on other sites More sharing options...
rocklinmom Posted December 8, 2019 #28 Share Posted December 8, 2019 Definitely something going on with the website today (Sunday) because there are no cruise prices available, just the red error message. Hopefully they are lowering the fares before the new promo... 1 1 Link to comment Share on other sites More sharing options...
Steelers36 Posted December 8, 2019 #29 Share Posted December 8, 2019 Right, but certainly has not been down for days. Link to comment Share on other sites More sharing options...
Bgwest Posted December 8, 2019 Author #30 Share Posted December 8, 2019 5 hours ago, billco said: Not really. I guess you can keep seeking non-existent help So it appears....... Link to comment Share on other sites More sharing options...
pmCruiser Posted December 8, 2019 #31 Share Posted December 8, 2019 19 hours ago, billco said: It looks like routine maintenance to me. Why not try being patient. They work on the site every once in a while. Usually on a weekend. This does not appear to be routine maintenance. Rather, it appears to be a feature update. In any case, issues such as these should be caught and, and fixed, during a QA process. It’s bad enough when untested maintenance updates are placed into production systems, but implementing feature updates in this manner is very unprofessional. Of course, we, the consumer public, have gotten so accustomed to this type of thing happening that we just assume that that’s the way it’s done. 1 Link to comment Share on other sites More sharing options...
Momma Mojito Posted December 8, 2019 #32 Share Posted December 8, 2019 On 12/7/2019 at 9:07 AM, Bgwest said: Anyone else having issues with the princess website? For the past several days I’ve been unable to get to anything past the logon screen. I keep getting the “we’re having technical difficulties” screen. , Yes I also can't get a quote Yes Link to comment Share on other sites More sharing options...
coo359a2 Posted December 8, 2019 #33 Share Posted December 8, 2019 55 minutes ago, Momma Mojito said: , Yes I also can't get a quote Yes If you aren’t cruising, have you tried to call Princess 800 # for quotes? From the Coral Princess, it is difficult just to get connected to the 800 number and if you do connect,, the call has so many break ups the CSR can’t understand you. Link to comment Share on other sites More sharing options...
sawtooth Posted December 9, 2019 #34 Share Posted December 9, 2019 Still cannot sign in to the Princess website. Link to comment Share on other sites More sharing options...
Bgwest Posted December 9, 2019 Author #35 Share Posted December 9, 2019 Just now, coo359a2 said: If you aren’t cruising, have you tried to call Princess 800 # for quotes? From the Coral Princess, it is difficult just to get connected to the 800 number and if you do connect,, the call has so many break ups the CSR can’t understand you. Interesting you’d say that. Early in the week during a period when WiFi calling worked aboard the ship I did call the 800#. I hit the prompt (#1 I think it was) to take me to the website issues department. I inquired about the issue we are having onboard the Coral and asked when it might be resolved. Imagine my surprise when she replied, “what problem? We’ve not heard of any problems with the website”. I just shook my head, said thank you, hung up and went about my day. Link to comment Share on other sites More sharing options...
Bgwest Posted December 9, 2019 Author #36 Share Posted December 9, 2019 Still down this morning. Link to comment Share on other sites More sharing options...
voljeep Posted December 9, 2019 #37 Share Posted December 9, 2019 I just go on … no problems … desktop, windows 10, edge only thing I couldn't get was beverage package cost on a cruise 751 days from now … 🥃 Link to comment Share on other sites More sharing options...
jagoffee Posted December 9, 2019 #38 Share Posted December 9, 2019 6 minutes ago, voljeep said: I just go on … no problems … desktop, windows 10, edge only thing I couldn't get was beverage package cost on a cruise 751 days from now … 🥃 You are able to get pricing for a new cruise booking? Perhaps the issue is with an IPad as it is not working for me for me. Link to comment Share on other sites More sharing options...
voljeep Posted December 9, 2019 #39 Share Posted December 9, 2019 1 minute ago, jagoffee said: You are able to get pricing for a new cruise booking? Perhaps the issue is with an IPad as it is not working for me for me. yes … it was in my 'saved' cruises, but yes the pricing was there as well Link to comment Share on other sites More sharing options...
welly world Posted December 9, 2019 #40 Share Posted December 9, 2019 I, too, have had trouble all weekend. Checked this morning and now, the same thing. So I tried Internet Explorer (I was using Chrome) and viola! Everything worked! 1 Link to comment Share on other sites More sharing options...
PMGS247 Posted December 9, 2019 #41 Share Posted December 9, 2019 14 minutes ago, welly world said: I, too, have had trouble all weekend. Checked this morning and now, the same thing. So I tried Internet Explorer (I was using Chrome) and viola! Everything worked! Same. IE is fine, chrome is not. Works from my phone as well. Link to comment Share on other sites More sharing options...
Rare Cruise Raider Posted December 9, 2019 #42 Share Posted December 9, 2019 On 12/7/2019 at 6:07 AM, Bgwest said: Anyone else having issues with the princess website? For the past several days I’ve been unable to get to anything past the logon screen. I keep getting the “we’re having technical difficulties” screen. Yes ... definitely! I tried it under two different browsers on my laptop ... nothing! I tried it on my iPad and had success! I am not techie in the very least ... so this baffles me. Link to comment Share on other sites More sharing options...
Rare cruisequeen4ever Posted December 9, 2019 #43 Share Posted December 9, 2019 Still not working. Sigh Though I can log in on Internet Explorer, it still won’t accept the changes within my cruise personalizer. Link to comment Share on other sites More sharing options...
jagoffee Posted December 9, 2019 #44 Share Posted December 9, 2019 1 hour ago, voljeep said: yes … it was in my 'saved' cruises, but yes the pricing was there as well Interesting as my saved cruised does not have any pricing. Thanks Link to comment Share on other sites More sharing options...
Bgwest Posted December 9, 2019 Author #45 Share Posted December 9, 2019 I’ve tried Edge, Chrome, Safari and Firefox on both my iPhone and iPad without success. Link to comment Share on other sites More sharing options...
voljeep Posted December 9, 2019 #46 Share Posted December 9, 2019 19 minutes ago, jagoffee said: Interesting as my saved cruised does not have any pricing. Thanks I just went back in and did a mock booking for a cruise we will book on 12/11 and put a hold until 12/12 on a cabin ... Link to comment Share on other sites More sharing options...
jagoffee Posted December 9, 2019 #47 Share Posted December 9, 2019 11 minutes ago, voljeep said: I just went back in and did a mock booking for a cruise we will book on 12/11 and put a hold until 12/12 on a cabin ... I cleared my Safari Princess data and rendered my sign in using my IPad. Now, everything is fine. Thank you. Link to comment Share on other sites More sharing options...
Papa Yoda Posted December 9, 2019 #48 Share Posted December 9, 2019 I had similar issue - clearing all cookies fixed it. I'd think Princess.com did something that rendered old cookies invalid. If you use multiple browsers, each might need clearing. Link to comment Share on other sites More sharing options...
Jnsplace1 Posted December 9, 2019 #49 Share Posted December 9, 2019 Chrome is indeed acting funny. I cleared for the last 24 hours, and still issues. Went to IE and it worked fine, sluggish but was able to log in and work around things. Link to comment Share on other sites More sharing options...
Bgwest Posted December 9, 2019 Author #50 Share Posted December 9, 2019 1 hour ago, jagoffee said: I cleared my Safari Princess data and rendered my sign in using my IPad. Now, everything is fine. Thank you. How did you do this? can it be done on an iPhone/iPad? I’m anything but a techie. Link to comment Share on other sites More sharing options...
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