Regent Refund Roll Call

[Pcardad]

21 minutes ago, Hambagahle said:

Do you have any idea, Pcardad, when Regent starts processing approved refunds for extraordinary expenses incurred in getting home when a cruise was cancelled within 24 hours of boarding?    I  heard about a week ago from Customer Service that our request for reimbursment has been approved.  But so far - no sign of the actual money nor the amount they are refunding.  I suppose the request went from Customer Service to Finance/Accounting.

 

I had something approved a couple of weeks back and it was pretty quick after approval - maybe 2 weeks? Not enough data though for me to make an intelligent guess.

[piscean]

I’m still trying to get my refund from my TA!

[ddsun1]

Susie,

Kindly edit under 'Notes' - Cancelled dispute on 6/11/20, not 9/11/20.

Thanks!

[liptastic]

Also still waiting for balance of cruise 16/4. Received deposit only on Saturday past, but no sign yet of balance despite TA contacting Regent UK for information.   Jean.

[Wendy The Wanderer]

Got my cheque from Amex while I was up at the cottage.  We're rich!

[MightyQuinn]

7 hours ago, Wendy The Wanderer said:

Got my cheque from Amex while I was up at the cottage.  We're rich!

 

Well done Wendy!  Time to spend those riches in the Great White North.  Churchill polar bears?

[Gpilon]

Happy to report Regent made 4 initial refunds to our AmEx card yesterday, with the remaining 3 refunds now on the card this morning, which makes us whole. Our TA sent us the final papers from Regent yesterday, and although how they do their accounting with respect to refunds is a little "wonky", the total matches what we paid. AmEx will now wire the monies to our bank. Thanks Susie with all your efforts....extremely helpful to everyone to understand what was happening. Kindly display our June 4 Splendor cruise as "refunded". 

[Pcardad]

That confirms Regent is now refunding June 1 to June 15 as expected.

[rcandkc]

I’ve been waiting since 3/17, and still no refund of taxes, port fees, and excursions.  I’m also second guessing our decision to use fcc for bulk of our money they have. 

[ROLLTIDE2]

Today we received the full refund for cruise fare for our April 3 transatlantic that was cancelled March 13 by Regent.  Now only the balance of the air deviation fee remains outstanding (taxes were already paid). 

[Pcardad]

If you have been waiting since March 17, you need to be on the phone with Regent directly and get an update.

 

Also, there can be a huge in weeks between Regent refunding your money and you seeing it on a credit card statement. The date Regent processes the refund is the important date.

 

As far as Regent cancelled cruises are concerned, if they are processing June sailings (as evidenced by the report above) then they have processed all sailings prior to May 31. If you don't have it yet, call Regent and ask for a confirmation that is has been done and get the date. They can also email you a screenshot of the refund and/or give you a confirmation number.

[Gpilon]

3 hours ago, Gpilon said:

Happy to report Regent made 4 initial refunds to our AmEx card yesterday, with the remaining 3 refunds now on the card this morning, which makes us whole. Our TA sent us the final papers from Regent yesterday, and although how they do their accounting with respect to refunds is a little "wonky", the total matches what we paid. AmEx will now wire the monies to our bank. Thanks Susie with all your efforts....extremely helpful to everyone to understand what was happening. Kindly display our June 4 Splendor cruise as "refunded". 

Should have noted that Delta refunded our Delta One fares within 5 days after our cruise was cancelled by Regent. 

[Pcardad]

Confirmed Regent on June 1 - June 15. If you have a Regent cancelled cruise prior to June 1, your refund should be processed and on it's way back to you. 

[bissel]

SusieQ, I don’t know if it matters any but the date entered for our sailing date is wrong. It should be June 6. The refunds noted today were from the Splendor I believe. We were on the Mariner so I’m really hoping we will hear this week too.

We have not had any contact with the TA since there is no problem so far. I do have the email to the TA acknowledging or refund request. How does this work? Do I hear from the TA that we are refunded or do I just watch our cc account? Thanks to those who may have experience. Pcardad thank you.

[BBWC]

I think it is easiest just to watch cc account, Regent is having a hard time keeping up with the paperwork. We just received a Regent invoice with the credits for our April cancelled cruise a couple of days ago, but were already refunded two weeks ago.

[bissel]

Thanks, BBWC.

[Imasima752]

On 6/19/2020 at 6:02 PM, Imasima752 said:

Scheduled sail date: May 22, 2020 (Navigator)

Canceled by Regent: April 24, 2020

Refund request (submitted by TA): April 29, 2020

Refund confirmation received from Regent: April 29, 2020

 

This afternoon, I checked the bank I have multiple credit cards with and saw a refund payment was made by Regent earlier this week to the card used for the deposit.  It was for less than my deposit amount, so I called my TA who then contacted Regent and received a Guest Cancellation Statement. The statement shows multiple refunds were made this week by Regent to both of my credit cards, which total the full amount we paid.  I expect all refunds will be posted next week, which is great since we just booked a river cruise for 2022!  Thank you Regent and thank you SusieQft for creating this thread!

 

Update: As of Monday, all refunds have posted to my credit cards.

[rcandkc]

11 hours ago, rcandkc said:

I’ve been waiting since 3/17, and still no refund of taxes, port fees, and excursions.  I’m also second guessing our decision to use fcc for bulk of our money they have. 

According to TA that has followed up (again...she’s been good) our credit was issued 6/23 and we will see it  on our account in next week. 

[bissel]

We checked our AMEX card and a refund was posted but a LOT of money not refunded which is strange. We used one card, have no air, one cheap excursion, and deposit and full payment were made within about a one week time.

I’ll call Regent first  tomorrow and hope it’s all straight forward. 
thank you SusieQ.

[SusieQft]

@bissel, perhaps you got the taxes, port fees, excursion, but not the cruise fare?  It sounds like Regent would divide it up into separate pieces, even if you paid it all with a single payment.

[bissel]

No SusieQ, that couldn’t be it. But I’ll call them tomorrow and see what they say. Hope it’s not some song and dance. Thanks for your interest, appreciate it.

[bswartz]

I received my total refund today, June 26 for a cruise I was supposed to take on June 5.

 

Bryan

bswartz

[Wizpharm2]

We received our refund, 8 different credits on two different cards on June 24th and June 25th.

It appears the amount includes our shore excursions also.

[SandJCruiser]

Ref - your spreadsheet line 62

Received full amount in 4 refunds to AMEX yesterday, 6/24.  Refunds matched periodic payments made.  

 

Thanks for tracking this for everyone.

[bissel]

Just this morning the missing 5000 appeared on the AMEX card for our June 4th Mariner cruise to Alaska. It would have been such a lovely cruise, alas. So we are whole.

Thank you ever so much, SusieQ! You’re the best!