peterde Posted September 26, 2023 #7601 Share Posted September 26, 2023 I was going to do the drinking game everytime she said “our most loyal customers” but I’m afraid I was going to give myself alcohol poisoning. All kidding aside I think she did fairly well. She’s acknowledging some serious first missteps. I just hope she learns from them and remembers communications is key prior to any changes. 1 Link to comment Share on other sites More sharing options...
The_Big_M Posted September 26, 2023 #7602 Share Posted September 26, 2023 (edited) Finally, this feedback presentation has come up; it's taken quite a while (after they lost the questions the first time). I'd hoped it wouldn't be scripted, but unfortunately it was screened and responses scripted so it is relevant, but less candid. And she's still trying to justify the butler removal with the faux problem. But credit for at least covering all the recent issues. Edited September 26, 2023 by The_Big_M Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 26, 2023 #7603 Share Posted September 26, 2023 1 minute ago, gerelmx said: My email doesn't have the link to register for the PUP https://click.uki.celebritycruises.com/?qs=f32e226823010a51ea0dd236189a9e93c9dd8673cce14d6db6f1f6b760009f370d911ebede768c3f50428513ff499ebfd4e3d3bc8a5f37abace50e3fb5a0a960 This is the link from my e-mail 2 Link to comment Share on other sites More sharing options...
Rare Jim_Iain Posted September 26, 2023 #7604 Share Posted September 26, 2023 Just now, The_Big_M said: Finally, this feedback presentation has come up; it's taken quite a while (after they lost the questions the first time). I'd hoped it wouldn't be scripted, but unfortunately it was screened and responses scripted so it is relevant, but less candid. And she's still trying to justify the butler removal with the faux problem. Don't worry "we did not remove butlers.... we made this change to enhance your experience. The majority of comments have been positive..... hmmmm.. 1 Link to comment Share on other sites More sharing options...
Alakegirl Posted September 26, 2023 #7605 Share Posted September 26, 2023 On 9/14/2023 at 7:13 AM, shipshape sam said: Don't believe we will see many more PUP's being earned by quizzes. First off, my guess, is that their return is not worth the points they provide, ie very few people booking a cruise. I think I read more people providing and/or looking for the answers without watching the program. Secondly, I have read that the volume of people booking in 2024 and 2025 is massive industry wide, thus why mess with PUP's. Anyone wanting to move to next level should be looking to book a cruise and go have a great time! Then enjoy the CC points being added to their account and hopefully gaining the next higher CC level. For the mass majority, Elite Plus is the highest level they will achieve, so if there, like I am, looking to earn more PUP's is just for the 'hunt', not to actually reach the next level. The report of the death of PUP was premature…… 1 Link to comment Share on other sites More sharing options...
Whinenowine Posted September 26, 2023 #7606 Share Posted September 26, 2023 25 minutes ago, peterde said: I was going to do the drinking game everytime she said “our most loyal customers” but I’m afraid I was going to give myself alcohol poisoning. All kidding aside I think she did fairly well. She’s acknowledging some serious first missteps. I just hope she learns from them and remembers communications is key prior to any changes. "We've made some missteps...but they've been very profitable so we'll likely make some more...!" 😁 4 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted September 26, 2023 #7607 Share Posted September 26, 2023 How about the changes to AI, including the Retreat. Our loyal guests told us they no longer wanted gratuities included and OBC in the Retreat. Actually, I don't remember this being addressed about the loss in the Retreat but I think the answer would still have been the same: Our loyal guests told us, etc. 1 Link to comment Share on other sites More sharing options...
jelayne Posted September 26, 2023 #7608 Share Posted September 26, 2023 19 minutes ago, CHEZMARYLOU said: How about the changes to AI, including the Retreat. Our loyal guests told us they no longer wanted gratuities included and OBC in the Retreat. Actually, I don't remember this being addressed about the loss in the Retreat but I think the answer would still have been the same: Our loyal guests told us, etc. The changes to removing gratuities and OBC from suite bookings was not addressed. I can't imagine there was a lot of survey feedback "take my suite OBC away" and if so it would probably be "I don't need $800-1000 of OBC, reduce the fare and drop the OBC? 3 Link to comment Share on other sites More sharing options...
MamaFej Posted September 26, 2023 #7609 Share Posted September 26, 2023 1 hour ago, Alakegirl said: The report of the death of PUP was premature…… Just like it was the last time, and the time before that, and the time before that, and... 1 1 Link to comment Share on other sites More sharing options...
lola2013 Posted September 26, 2023 #7610 Share Posted September 26, 2023 Interesting webinar; I agree that the new president is very likeable. As far as changes to AI, I am a non-drinker so if they were going to knock three perks down to two, I would be happy with WiFi and gratuities. Perhaps down the line, that will be an option. 2 Link to comment Share on other sites More sharing options...
JaneStarr Posted September 26, 2023 #7611 Share Posted September 26, 2023 44 minutes ago, lola2013 said: Interesting webinar; I agree that the new president is very likeable. As far as changes to AI, I am a non-drinker so if they were going to knock three perks down to two, I would be happy with WiFi and gratuities. Perhaps down the line, that will be an option. Hahaha….like going back to 1,2,3 or Go Big…Better or Best! 3 Link to comment Share on other sites More sharing options...
MamaFej Posted September 26, 2023 #7612 Share Posted September 26, 2023 40 minutes ago, JaneStarr said: Hahaha….like going back to 1,2,3 or Go Big…Better or Best! That's how it was when we started sailing: simple, logical, flexible, customer friendly. No wonder they got rid of it. 😜 2 Link to comment Share on other sites More sharing options...
CHEZMARYLOU Posted September 26, 2023 #7613 Share Posted September 26, 2023 1 hour ago, jelayne said: The changes to removing gratuities and OBC from suite bookings was not addressed. I can't imagine there was a lot of survey feedback "take my suite OBC away" and if so it would probably be "I don't need $800-1000 of OBC, reduce the fare and drop the OBC? I am not naive enough to believe that the fare in the Retreat will be reduced because of the loss of the gratuities and OBC. Time will tell. There are a few bookings I am watching to see what the pricing is like after October 4. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted September 26, 2023 Author #7614 Share Posted September 26, 2023 To me, the message was this, 30 power up points = three Captains Club points —— no more no less 1 2 Link to comment Share on other sites More sharing options...
realnice46 Posted September 26, 2023 #7615 Share Posted September 26, 2023 What do you think about the latest Webinar with new CEO? Link to comment Share on other sites More sharing options...
Another_Critic Posted September 26, 2023 #7616 Share Posted September 26, 2023 4 pages and counting ... 1 Link to comment Share on other sites More sharing options...
jelayne Posted September 26, 2023 #7617 Share Posted September 26, 2023 1 hour ago, CHEZMARYLOU said: I am not naive enough to believe that the fare in the Retreat will be reduced because of the loss of the gratuities and OBC. Time will tell. There are a few bookings I am watching to see what the pricing is like after October 4. Me too. 1 Link to comment Share on other sites More sharing options...
Rare DaKahuna Posted September 26, 2023 #7618 Share Posted September 26, 2023 3 hours ago, CHEZMARYLOU said: How about the changes to AI, including the Retreat. Our loyal guests told us they no longer wanted gratuities included and OBC in the Retreat. Actually, I don't remember this being addressed about the loss in the Retreat but I think the answer would still have been the same: Our loyal guests told us, etc. I also have never been asked or surveyed about the benefits of the AI, on board or through email. I'd also like to know who participated in those surveys, when they were conducted, and how? I have seen comments from a couple of Zenith members already who said they were never asked their opinions. 1 Link to comment Share on other sites More sharing options...
Rare abbydancer2003 Posted September 26, 2023 #7619 Share Posted September 26, 2023 "We'd like you to remove OBC and gratuities from all included." Said noone ever. I'm just saying. 6 Link to comment Share on other sites More sharing options...
snichols23 Posted September 26, 2023 #7620 Share Posted September 26, 2023 Remembering when there was also the Ultimate Included (prepaid tips, WIFI, premium drinks, and OBC). Came & went during Covid. I liked that opportunity. Link to comment Share on other sites More sharing options...
poffles Posted September 26, 2023 #7621 Share Posted September 26, 2023 (edited) 2 hours ago, JaneStarr said: Hahaha….like going back to 1,2,3 or Go Big…Better or Best! I was just going to say this myself! My idea of AI does not include WiFi .. I'll take drinks and grats please. I would never want WiFi over grats. All this said, 'AI" costs are just added or embedded anyway so it all ends up a wash (if not a loss.) Edited September 26, 2023 by poffles Link to comment Share on other sites More sharing options...
thebutlerdidit Posted September 26, 2023 #7622 Share Posted September 26, 2023 (edited) 3 hours ago, JaneStarr said: Hahaha….like going back to 1,2,3 or Go Big…Better or Best! Those were the days. I’d have chosen to ditch the WiFi, given the choice. Many of us most loyal passengers (aka Captain’s Club members) already receive enough WiFi minutes as a perk of the program. Edited September 26, 2023 by thebutlerdidit 2 Link to comment Share on other sites More sharing options...
drakes2 Posted September 26, 2023 #7623 Share Posted September 26, 2023 20 minutes ago, poffles said: I was just going to say this myself! My idea of AI does not include WiFi .. I'll take drinks and grats please. I would never want WiFi over grats. All this said, 'AI" costs are just added or embedded anyway so it all ends up a wash (if not a loss.) I've had AI twice when it made financial sense. Now that I'm Elite plus the 240 minutes of wifi is enough. If I want a special drink from a bar I just pay for it. Still come out ahead. 1 Link to comment Share on other sites More sharing options...
Rare mahdnc Posted September 26, 2023 #7624 Share Posted September 26, 2023 I just got through watching the webinar with the lousy wi-fi that I have in my hotel room. I was impressed with the questions that were asked. A few answers lacked candor. Still I thought it was worth watching for the three points. 8 Link to comment Share on other sites More sharing options...
Rare Stockjock Posted September 26, 2023 #7625 Share Posted September 26, 2023 22 minutes ago, mahdnc said: I just got through watching the webinar with the lousy wi-fi that I have in my hotel room. I was impressed with the questions that were asked. A few answers lacked candor. Still I thought it was worth watching for the three points. At least they did take on some direct questions and concerns. I'll give them a few Power Up Points for that. 2 1 Link to comment Share on other sites More sharing options...
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