Astro Flyer Posted June 14, 2021 #726 Share Posted June 14, 2021 (edited) 35 minutes ago, Thrak said: I think the wording "Select Property" is a bit odd. Yes & one “property” doesn’t show yet for 1 of our 3 reservations: Discovery Princess Edited June 14, 2021 by Astro Flyer 1 Link to comment Share on other sites More sharing options...
dog Posted June 14, 2021 #727 Share Posted June 14, 2021 (edited) 36 minutes ago, joepeka said: I did likewise (after reading your comment) and it changed to "2" but when I exited the app and came back in, it was back to "0". Oh well.... Just looked at mine again. Stayed at two. Select people. Both our photos have green check marks. Some of you have to get app fixed. 45 minutes ago, Thrak said: When I select Arrival and Departure Groups it just spins and spins and spins... I think the wording "Select Property" is a bit odd. Mine says Select Party. 2 shows our photos then Select Peoplegreen ✅ Edited June 14, 2021 by dog 1 Link to comment Share on other sites More sharing options...
Italy52 Posted June 14, 2021 #728 Share Posted June 14, 2021 1 hour ago, Ombud said: I heard back from Ocean Medallion and submitted the additional info requested: Full Name on Reservation: Booking Number: Device Type being used when accessing the MedallionClass app: Operating System on Device: MedallionClass version: Let see if that helps. Perhaps if anyone else contacts them, they can include that info in the initial email as I'm certainly not the only one with issues I had also contacted them over the weekend and just got the same response as you. Just sent in my information and hope that possibly the person who sent me the email can take it one step further than my Princess tech that I dealt with today. 1 Link to comment Share on other sites More sharing options...
joepeka Posted June 14, 2021 #729 Share Posted June 14, 2021 Just now, dog said: Just looked at mine again. Stayed at two. Select people. Both our photos have green check marks. Some of you have to get app fixed. It was the same for me (showed "2" selected and green check marks) but then I exited the app and relaunched it, when I went to arrival groups, it was back to zero. I know I am a release back level (I think I updated it two weeks ago) but my only option now is to uninstall the version I have (which is mostly working) and install the latest version and hope all my data is carried over. If not (as Charlie Brown often says in frustration) GGAAAHHHHHH! 1 Link to comment Share on other sites More sharing options...
Astro Flyer Posted June 14, 2021 #730 Share Posted June 14, 2021 (edited) 9 minutes ago, dog said: Just looked at mine again. Stayed at two. Select people. Both our photos have green check marks. Some of you have to get app fixed. I have the current MC app on a current iOS iPad & could select 2 people but the results were the same…no arrival nor departure times are currently available for our cruises. Edited June 14, 2021 by Astro Flyer 2 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted June 14, 2021 #731 Share Posted June 14, 2021 1 hour ago, Ombud said: I heard back from Ocean Medallion and submitted the additional info requested: Full Name on Reservation: Booking Number: Device Type being used when accessing the MedallionClass app: Operating System on Device: MedallionClass version: Let see if that helps. Perhaps if anyone else contacts them, they can include that info in the initial email as I'm certainly not the only one with issues I submitted all that info in my email to them, along with the main issue I am experiencing (namely just getting the app to stay open - lol.) I got a response back asking if I would be open to speaking to them by phone. I replied with a "Heck Yes" and also attached a video of the issue - namely, opening up the app and showing it crashing before even getting to log in. My phone call is scheduled for tomorrow. I am not too hopeful that anything will be fixed, but will definitely update you all! My suspicion (and I am definitely not an IT person) is that it will boil down to the fact that I have an older iphone (6) and the operating system is updated as far as it can be. Although their specs say that the app is compatible with both my phone model and operating system, I am willing to bet that actually isn't the case. Maybe I'm wrong. I hope I'm wrong. I have no intention of buying a new phone just to use the app. 2 1 Link to comment Share on other sites More sharing options...
dog Posted June 14, 2021 #732 Share Posted June 14, 2021 7 minutes ago, Astro Flyer said: I have the current MC app on a current iOS iPad & could select 2 people but the results were the same…no arrival nor departure times are currently available for our cruises. I am only posting about the number mentioned in posts above. My times cannot be selected yet for March 2022 cr.unise. 1 Link to comment Share on other sites More sharing options...
dog Posted June 14, 2021 #733 Share Posted June 14, 2021 31 minutes ago, Astro Flyer said: Yes & one “property” doesn’t show yet for 1 of our 3 reservations: Discovery Princess Property stay is the ship Sky Princess for me. Odd wording Link to comment Share on other sites More sharing options...
Ombud Posted June 14, 2021 #734 Share Posted June 14, 2021 21 minutes ago, dog said: I am only posting about the number mentioned in posts above. My times cannot be selected yet for March 2022 cr.unise. It'll be fixed by then, I'm hoping mine will be fixed by the time I cruise in August 2021. Actually my biggest concern is getting the #5: Health Status completed August 1st. I can't get on the boat w/o that. So I also emailed MR (PVP). Princess has 45 days to figure this out before I kick it up to Kimberly Baldwin 1 Link to comment Share on other sites More sharing options...
san diego sue Posted June 14, 2021 #735 Share Posted June 14, 2021 My android phone is operating system 7. For the appl. to work must be 8 or more. Checked my husband's phone , his is 8.Will be going into TMobile tomorrow and see if they can update mine. If not, guess I will have to get a new phone.Now I know why the Medallion appl not working properly for me. My tablet that I usually take with me on vacations and cruises seems to have crashed today. Was going to try and put Medallion appl. on it. Totally died. I am not tech savvy. Can navigate my computer well enough and that is about it. This has been so frustrating trying to get my phone Medallion app to work. Previously on cruises when we did everything on computer , so easy. When the first Medallion program came out, had no problem using it on my phone . Wish they would have just left it the way it was before. So tomorrow either my phone gets fixed or I get a new one. Then I will deal with the Appl. again. 1 Link to comment Share on other sites More sharing options...
Ombud Posted June 15, 2021 #736 Share Posted June 15, 2021 Here's my info: I can borrow S's fairly new iPhone this weekend and try it there but I do not regard an S9 as antiquated Link to comment Share on other sites More sharing options...
dog Posted June 15, 2021 #737 Share Posted June 15, 2021 7 minutes ago, Ombud said: It'll be fixed by then, I'm hoping mine will be fixed by the time I cruise in August 2021. Actually my biggest concern is getting the #5: Health Status completed August 1st. I can't get on the boat w/o that. So I also emailed MR (PVP). Princess has 45 days to figure this out before I kick it up to Kimberly Baldwin earlier today I posted: I got a reply from customerrelations@Princesscruises.com ”fill in what you can. We will have agents at the pier to assist in helping you complete the rest.” Link to comment Share on other sites More sharing options...
Ombud Posted June 15, 2021 #738 Share Posted June 15, 2021 1 minute ago, dog said: earlier today I posted: I got a reply from customerrelations@Princesscruises.com ”fill in what you can. We will have agents at the pier to assist in helping you complete the rest.” Including Health Questionaire? Link to comment Share on other sites More sharing options...
dog Posted June 15, 2021 #739 Share Posted June 15, 2021 3 minutes ago, Ombud said: Including Health Questionaire? She did not name forms. . Said anything I did not fill in, or want to put in app pre cruise. Link to comment Share on other sites More sharing options...
Astro Flyer Posted June 15, 2021 #740 Share Posted June 15, 2021 43 minutes ago, dog said: Property stay is the ship Sky Princess for me. Odd wording Agree…odd wording & mine should be Discovery Princess but the name is blank. I made DMW reservations & see that my first 3 Travel Checklist sections are completed but none of those are green like for my 2 other cruises. As long as everything is there before our Spring ‘22 cruise & Discovery arrives as scheduled we’ll be okay. If not, it’ll be another Plan B situation. Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted June 15, 2021 #741 Share Posted June 15, 2021 36 minutes ago, Ombud said: It'll be fixed by then, I'm hoping mine will be fixed by the time I cruise in August 2021. Actually my biggest concern is getting the #5: Health Status completed August 1st. I can't get on the boat w/o that. So I also emailed MR (PVP). Princess has 45 days to figure this out before I kick it up to Kimberly Baldwin Try vjohnson@carnival.com That's who responded to my email - I believe Vicki Johnson is one of the high ups on this as she was featured in the latest Princess video (posted on FB today) about it. 1 Link to comment Share on other sites More sharing options...
KeepCalmBearOn Posted June 15, 2021 #742 Share Posted June 15, 2021 2 hours ago, Thrak said: When I select Arrival and Departure Groups it just spins and spins and spins... I think the wording "Select Property" is a bit odd. 2 hours ago, Ombud said: Yeah I can click continually without any change. I'm stuck 2 hours ago, joepeka said: I did likewise (after reading your comment) and it changed to "2" but when I exited the app and came back in, it was back to "0". Oh well.... 2 hours ago, Sea Hag said: Yeah, I poked around mine and got 2 selected to show up. But then I got the raspberry just like before. Isn't this fun? There should not be a 30 page, Blind Leading The Blind, "tech support" topic on CruiseCritic. Princess Cruise Lines should have a tech support forum like many tech companies do. Now that Princess is in the app business, they need to start acting like an app company. 5 1 Link to comment Share on other sites More sharing options...
Ombud Posted June 15, 2021 #743 Share Posted June 15, 2021 1 hour ago, san diego sue said: My android phone is operating system 7. For the appl. to work must be 8 or more Mine is android operating system 10. Still doesn't work. Waiting for tech support to respond 1 Link to comment Share on other sites More sharing options...
Tedferg Posted June 15, 2021 #744 Share Posted June 15, 2021 2 hours ago, Ombud said: It'll be fixed by then, I'm hoping mine will be fixed by the time I cruise in August 2021. Actually my biggest concern is getting the #5: Health Status completed August 1st. I can't get on the boat w/o that. So I also emailed MR (PVP). Princess has 45 days to figure this out before I kick it up to Kimberly Baldwin Where do you see 'Health Status' we filled our details on online not via app and didn’t see anything about Health Link to comment Share on other sites More sharing options...
KeepCalmBearOn Posted June 15, 2021 #745 Share Posted June 15, 2021 2 hours ago, Ombud said: Actually my biggest concern is getting the #5: Health Status completed August 1st. I can't get on the boat w/o that. So I also emailed MR (PVP). Princess has 45 days to figure this out before I kick it up to Kimberly Baldwin Skip Kimberly Baldwin, kick it up to Collin Steinke or Lorna Warren. Link to comment Share on other sites More sharing options...
Ombud Posted June 15, 2021 #746 Share Posted June 15, 2021 2 minutes ago, Tedferg said: Where do you see 'Health Status' we filled our details on online not via app and didn’t see anything about Health It's Step 5 on the MedallionClass app. Princess will assign Step 4 if I cannot pick one but I need to do 5 ( this is an app screenshot). I This is where I get stuck Others can get the app to recognize a cruiser at this step but I'm "0 persons" 1 Link to comment Share on other sites More sharing options...
Ombud Posted June 15, 2021 #747 Share Posted June 15, 2021 (edited) 3 minutes ago, scottca075 said: Skip Kimberly Baldwin, kick it up to Collin Steinke or Lorna Warren. Steinke is now with HAL. Will send to Lorna Warren Edited June 15, 2021 by Ombud 1 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted June 15, 2021 #748 Share Posted June 15, 2021 1 hour ago, ceilidh1 said: Try vjohnson@carnival.com That's who responded to my email - I believe Vicki Johnson is one of the high ups on this as she was featured in the latest Princess video (posted on FB today) about it. She is a contractor according to the email that I received from her today. Finally. They asked me the same questions that others have been asked then immediately sent another email apologizing as I had already provided everything except names on the reservation and booking numbers. Link to comment Share on other sites More sharing options...
Ombud Posted June 15, 2021 #749 Share Posted June 15, 2021 11 minutes ago, azbirdmom said: 2 hours ago, ceilidh1 said: Try vjohnson@carnival.com That's who responded to my email - I believe Vicki Johnson is one of the high ups on this as she was featured in the latest Princess video (posted on FB today) about it. She is a contractor according to the email that I received from her today. Finally. They asked me the same questions that others have been asked then immediately sent another email apologizing as I had already provided everything except names on the reservation and booking numbers. I will give it until Friday then email lwarren@princesscruises.com & kbaldwin@princesscruises.com 1 Link to comment Share on other sites More sharing options...
Rare ceilidh1 Posted June 15, 2021 #750 Share Posted June 15, 2021 15 minutes ago, azbirdmom said: She is a contractor according to the email that I received from her today. Finally. They asked me the same questions that others have been asked then immediately sent another email apologizing as I had already provided everything except names on the reservation and booking numbers. Were they able to resolve your issues? 1 Link to comment Share on other sites More sharing options...
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