mcrcruiser Posted November 1, 2021 #1 Share Posted November 1, 2021 We have 2 cruises end of Dec 2022 . This medallion app is concerning because we don't have a cell phone or tablet & even if we did ,we read on these pages that there are many people bring frustrated trying to get information onto the app .So phoned Princess & the rep was plainly rude . We can book cruises with other cruise lines & don't need to be abused on the phone Does any one have a e-mail address to a executive ,so I can explain how we feel ? TIA Link to comment Share on other sites More sharing options...
XBGuy Posted November 1, 2021 #2 Share Posted November 1, 2021 I do not have an e-mail address for you to send your comments. So, if you do not care to read the rest of my post, that is fine. It is unfortunate that you were treated rudely when you telephoned Princess. That, of course, is unacceptable. When somebody does provide an e-mail contact, I hope that you report that incident. It has been reported many times on Cruise Critic that the medallion does not require the passenger have a smartphone--or a tablet or, for that matter, any kind of cellphone. Go to the port on embarkation day, present your travel summary and your identification, and you will be given a medallion. That procedure is the same as the old key card procedure. The medallion that you are given will act exactly like the old key card: It will allow you to board the ship. It will unlock your cabin door It will allow you to buy a drink at a bar It will allow you to make a purchase at on the the ship's stores. It will allow you to buy wine or cocktails in any of the dining rooms or restaurants. It will allow you to get services at the spa. It will log you off or on the ship at port stops. It will allow you to buy special coffees. It will allow you to attend the wine tastings It will allow you to purchase excursions It will register that you visited your muster station on embarkation day There are, probably, other things that I am not considering. In summary, it works exactly like the key cards. The medallion does not have to be "activated" by a cellphone or by any other passenger action. The biggest difference between a medallion and a key card is that it is round, not rectangular. Now, if you do have a smartphone, then the medallion system (not the medallion, itself) does allow the passenger to do other things. However, even if you don't have a smartphone, the passenger will have access to many of those new medallion system capabilities from their cabin TV. 6 2 Link to comment Share on other sites More sharing options...
Rare azbirdmom Posted November 1, 2021 #3 Share Posted November 1, 2021 Here's the most recent list courtesy of Elliott.org 1 4 Link to comment Share on other sites More sharing options...
Rare roxievegas Posted November 1, 2021 #4 Share Posted November 1, 2021 I called Princess this morning because I wanted to order my Medallion. I have an Iphone6 too old to download the app You can pre register your dining times and order your Medallion - also give info regarding your passport. She was also able to give me our show up time. We are leaving Dec 11. If you need to call Princess about the Ocean Ready - they had a separate number but now have discontinued it. Call 1-800-774-6237 and pick one of the options that would allow you to put in the extension #13017 - this info was given to me by the person that I spoke to this morning. 2 3 Link to comment Share on other sites More sharing options...
bjkTX Posted November 1, 2021 #5 Share Posted November 1, 2021 7 minutes ago, XBGuy said: I do not have an e-mail address for you to send your comments. So, if you do not care to read the rest of my post, that is fine. It is unfortunate that you were treated rudely when you telephoned Princess. That, of course, is unacceptable. When somebody does provide an e-mail contact, I hope that you report that incident. It has been reported many times on Cruise Critic that the medallion does not require the passenger have a smartphone--or a tablet or, for that matter, any kind of cellphone. Go to the port on embarkation day, present your travel summary and your identification, and you will be given a medallion. That procedure is the same as the old key card procedure. The medallion that you are given will act exactly like the old key card: It will allow you to board the ship. It will unlock your cabin door It will allow you to buy a drink at a bar It will allow you to make a purchase at on the the ship's stores. It will allow you to buy wine or cocktails in any of the dining rooms or restaurants. It will allow you to get services at the spa. It will log you off or on the ship at port stops. It will allow you to buy special coffees. It will allow you to attend the wine tastings It will allow you to purchase excursions It will register that you visited your muster station on embarkation day There are, probably, other things that I am not considering. In summary, it works exactly like the key cards. The medallion does not have to be "activated" by a cellphone or by any other passenger action. The biggest difference between a medallion and a key card is that it is round, not rectangular. Now, if you do have a smartphone, then the medallion system (not the medallion, itself) does allow the passenger to do other things. However, even if you don't have a smartphone, the passenger will have access to many of those new medallion system capabilities from their cabin TV. And IF someone is in that situation you would recommend they get on an airplane to a foreign country, get transportation to the port, and trust that with my paper showing I bought a ticket I'll be fine??? I would rather have a bit more reassurance. Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted November 1, 2021 #6 Share Posted November 1, 2021 1 hour ago, mcrcruiser said: Does any one have a e-mail address to a executive ,so I can explain how we feel ? Don't be surprised if you don't hear back from anyone. I emailed an exec on 9/20, and have not heard a peep. Link to comment Share on other sites More sharing options...
mcrcruiser Posted November 1, 2021 Author #7 Share Posted November 1, 2021 49 minutes ago, azbirdmom said: Here's the most recent list courtesy of Elliott.org Thank you .We just sent Collin a e-mail .what we need to know is how we get into the cruise terminal for our B2B cruises in San Pedro Calif with out a boarding pass . We need help with the application of the important information onto the medallion & how to use the medallion .I will be 84 & my DW is 83 .We have a handicap balcony cabin Link to comment Share on other sites More sharing options...
mcrcruiser Posted November 1, 2021 Author #8 Share Posted November 1, 2021 28 minutes ago, CineGraphic said: Don't be surprised if you don't hear back from anyone. I emailed an exec on 9/20, and have not heard a peep. That is not a win win .all that would do is alienate people not to give them business . In our case I could call Carnival Cruises ,sail on the Panorma in a handicap cabin & we get casino rates . If we don't hear from Princess in a timely fashion ,we simply cancel & rebook Carnival B2B ,at Casino rates .Same cruise with lower rates Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted November 1, 2021 #9 Share Posted November 1, 2021 5 minutes ago, mcrcruiser said: That is not a win win .all that would do is alienate people not to give them business . In our case I could call Carnival Cruises ,sail on the Panorma in a handicap cabin & we get casino rates . If we don't hear from Princess in a timely fashion ,we simply cancel & rebook Carnival B2B ,at Casino rates .Same cruise with lower rates Can't walk away from a fully paid booking, and sailing on Carnival is not the same as sailing on Princess. The only thing that is the same is the ports they call on. Link to comment Share on other sites More sharing options...
mcrcruiser Posted November 1, 2021 Author #10 Share Posted November 1, 2021 29 minutes ago, CineGraphic said: Can't walk away from a fully paid booking, and sailing on Carnival is not the same as sailing on Princess. The only thing that is the same is the ports they call on. True but we also found Carnival food pretty equal & they do have good shows . Here it is in a nut shell ,drive customers crazy & you soon will be with out those customers 1 Link to comment Share on other sites More sharing options...
thinfool Posted November 1, 2021 #11 Share Posted November 1, 2021 43 minutes ago, mcrcruiser said: Thank you .We just sent Collin a e-mail .what we need to know is how we get into the cruise terminal for our B2B cruises in San Pedro Calif with out a boarding pass . We need help with the application of the important information onto the medallion & how to use the medallion .I will be 84 & my DW is 83 .We have a handicap balcony cabin Clearly you are computer literate because you have posted here. So I would add that Princess has a rather active Facebook presence. Questions asked on FB or Twitter often receive answers far more promptly than well-intended emails. 2 Link to comment Share on other sites More sharing options...
Rare CineGraphic Posted November 1, 2021 #12 Share Posted November 1, 2021 7 minutes ago, thinfool said: So I would add that Princess has a rather active Facebook presence. Questions asked on FB or Twitter often receive answers far more promptly than well-intended emails They've been pretty pathetic about replying on Facebook for a while now. Link to comment Share on other sites More sharing options...
XBGuy Posted November 1, 2021 #13 Share Posted November 1, 2021 2 hours ago, bjkTX said: And IF someone is in that situation you would recommend they get on an airplane to a foreign country, get transportation to the port, and trust that with my paper showing I bought a ticket I'll be fine??? I would rather have a bit more reassurance. Isn't that the same procedure that was used with the key cards? In my case, I can report that is exactly what I did. At the cruise terminal I handed an agent "my paper showing I bought a ticket," and showed my passport. Every time the agent excused herself (it was always a woman) and returned with card keys for my wife and me. In fact, that is the same procedure that I used in the days when I was given a brass key to open my cabin door. Princess has acknowledged that some people do not have smartphones. However, they do want to sell cruises to those people. So, they have procedures in place to accommodate them. Again, multiple Cruise Critic posters have reported that this procedure has worked for them in the medallion era. I will reiterate that I am disappointed that the OP could not get a satisfactory response when he called Princess. 1 Link to comment Share on other sites More sharing options...
Sail away MK Posted November 1, 2021 #14 Share Posted November 1, 2021 Princess is also stating that the Medallion App will be web based accessible by computer by the end of November. If your cruises are not until 2022, perhaps it will all work out in a month or so. Link to comment Share on other sites More sharing options...
Rare Essiesmom Posted November 1, 2021 #15 Share Posted November 1, 2021 4 hours ago, roxievegas said: I called Princess this morning because I wanted to order my Medallion. I have an Iphone6 too old to download the app You can pre register your dining times and order your Medallion - also give info regarding your passport. She was also able to give me our show up time. We are leaving Dec 11. If you need to call Princess about the Ocean Ready - they had a separate number but now have discontinued it. Call 1-800-774-6237 and pick one of the options that would allow you to put in the extension #13017 - this info was given to me by the person that I spoke to this morning. I had an iPhone 6SE when I cruised in December 2019 and had the app on it. Didn’t use it because at the time the Island wasn’t medallion ready. When I upgraded to the second generation SE the app transferred over. EM Link to comment Share on other sites More sharing options...
Steelers36 Posted November 2, 2021 #16 Share Posted November 2, 2021 (edited) 8 hours ago, mcrcruiser said: Thank you .We just sent Collin a e-mail .what we need to know is how we get into the cruise terminal for our B2B cruises in San Pedro Calif with out a boarding pass . We need help with the application of the important information onto the medallion & how to use the medallion .I will be 84 & my DW is 83 .We have a handicap balcony cabin That's fine I suppose, but for your rather simple issue, it ought to have been able to be answered with a phone call. Are you using a TA? I am guessing not. If not, you seem the type of guest that could be best served by using a Princess Vacation Planner (PVP) - an internal TA. By most reports of posters here using them, there is more direct access and better response. They could easily put your mind at ease with answer to your question. IMO, it is best to contact Customer Relations when there is a problem or issue that needs to be dealt with, or you are asking for some exception to a normal rule or process and you have a good reason or case to pitch. So, sure a guest can write anyone they want at HQ, but I just think this particular inquiry didn't need to go to the Director, CR. IMO - and perhaps only my opinion - it would be like asking to speak to the Executive Chef because your water glass had a spot on it. Hope you will call up again and get someone else. If you book directly with Princess, ask to be referred to a PVP and see how that goes. Edited November 2, 2021 by Steelers36 Link to comment Share on other sites More sharing options...
Rare geoherb Posted November 2, 2021 #17 Share Posted November 2, 2021 I also got a rude phone rep when trying to get the app to work on my phone. I hoped at the time that she was just having a bad day. Link to comment Share on other sites More sharing options...
Rare Roberto256 Posted November 2, 2021 #18 Share Posted November 2, 2021 6 hours ago, geoherb said: I also got a rude phone rep when trying to get the app to work on my phone. I hoped at the time that she was just having a bad day. Working supporting the medallion app... How could she not be having a bad day??? 🙂 1 4 Link to comment Share on other sites More sharing options...
Jadn13 Posted November 2, 2021 #19 Share Posted November 2, 2021 (edited) I have received a response with an apology and compensated with free dining at the specialty restaurants the last 2 times I brought an issue to their attention. The most recent time was just a few weeks ago, I wasn't looking for compensation or asked for anything, I just wanted to be heard. Email all the addresses, start with customer service and CC the rest. Edited November 2, 2021 by Jadn13 Link to comment Share on other sites More sharing options...
GonzoWCS Posted November 2, 2021 #20 Share Posted November 2, 2021 31 minutes ago, Jadn13 said: I have received a response with an apology and compensated with free dining at the specialty restaurants the last 2 times I brought an issue to their attention. The most recent time was just a few weeks ago, I wasn't looking for compensation or asked for anything, I just wanted to be heard. Email all the addresses, start with customer service and CC the rest. Nicely done. Glad to see Princess continues to take care of folks Cheers Link to comment Share on other sites More sharing options...
mcrcruiser Posted November 2, 2021 Author #21 Share Posted November 2, 2021 From what has been said here v& elsewhere on Cruise Critic there is no question in our minds that this medallion app download has a lot of glitches . I go back to basics with servicing any customer & that is a reasonable solution to a reasonable problem 'however ,this medallion app seems to exceed all the limits . If we do not receive a reply from any executive that tells me not to work with a company that obviously has many personnel problems . Much easier to switch to another cruise line that will provide decent service . Our lives are far too short now to battle through a jungle 1 Link to comment Share on other sites More sharing options...
starboardcruiser Posted November 2, 2021 #22 Share Posted November 2, 2021 On 11/1/2021 at 11:54 AM, bjkTX said: And IF someone is in that situation you would recommend they get on an airplane to a foreign country, get transportation to the port, and trust that with my paper showing I bought a ticket I'll be fine??? I would rather have a bit more reassurance. The information in the MedallionClass app is no more certain (and often less certain) than the information in your Travel Summary. My MedallionClass app showed the incorrect sailing date for the bulk of the time I was using it and did not import the passport data Princess already had on file (I struggled to get that entered, despite having already provided it to Princess). You have to produce all of the documentation at the port anyway, so there is no real advantage to the app. It would be more convenient for Princess to avoid the data entry, but the app is not reliable enough at this point for many people--not to mention the people who choose not to use apps at all and whom Princess has stated they will accommodate. I was worried about whether certain documentation would be satisfactory at the port and my experience was that the staff want to do what they can to get you on board; I can't imagine that would be different in another country. If you have your cruise listed in your account online, that is just as much confirmation as having it in the app. Yes, you lose some features (choose dining and arrival times, for example), but nothing as far as the actual boarding process. Everyone gets in a line, has to produce documentation, and obtains a medallion if they don't have it already. If I cruise with Princess again, I will very likely not bother with the app unless there are remarkable improvements between now and then. Link to comment Share on other sites More sharing options...
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