Crcketfan Posted June 10, 2022 #1 Share Posted June 10, 2022 Just off SIlver Moon after 10 nights in Iceland.Enjoyed cruise and ship is lovely but had some issues at dinner especially but not only in Atlantide.Previous cruise was on Cloud prior to covid and RCCL. Two issues first being meat/fish portion size.Although fillet mignon is still quoted as 200gm it is nothing like the size during previous cruises,same goes to lamb chops and sea bass fillets.They have all shrunk.Am aware that they are having difficulties with logistics in obtaining supplies needed but…….Second issue is degree of cooking with medium steak usually rare,as obviously cooked very hot so outside over cooked before middle done,and lamb chops so thin that they are dry and overcooked.Fish fillets also dry and overcooked.Meanwhile whilst liking hem al dente vegetables specifically small potatoes,asparagus and carrot effectively raw. Am also aware of staffing shortages,extra covid procedures and 27/22 guests/crew isolated with covid and staff doing really well to offer good service.However these basics spoiled several dinners. Have other posters noticed these issues. 1 Link to comment Share on other sites More sharing options...
rkacruiser Posted June 10, 2022 #2 Share Posted June 10, 2022 18 minutes ago, Crcketfan said: Have other posters noticed these issues. When I have been disappointed in the cuisine prepared as compared to what I have enjoyed on the same cruise line/ship, I put the responsibility for that on the Executive Chef for that cruise. 2 Link to comment Share on other sites More sharing options...
Rare Catlover54 Posted June 10, 2022 #3 Share Posted June 10, 2022 In January on Moon with DH, in the middle of Omicron surge and extreme Covid measures, we found Atlantide the least consistent in providing good food, and we witnessed some of what you described ( and a couple times, worse). Much as I loved the beautiful setting and the comfie chairs in Atlantide, we instead preferred the food in La Terazza for dinner ( consistent) , SALT ( consistent and interesting though no windows), or the Japanese venue ( excellent but small, no windows or real ambience). We had some people in isolation and quarantine then too, but not as many as you. How full were you? We were only at 25%, which may make a service difference of course. I suspect Iceland was popular. We did Iceland on Crystal Endeavor in 2021 ( sadly, gone) and the food quality was breathtakingly exquisite, so the problem is not the locale. As for portion sizes, we sometimes asked for a half portion ( i.e., the opposite of your problem) , but if you are a big eater and know it, you can ask for two portions ( two of what you noted was too small for you) up front, no need to pull an Oliver and say "Please sir, I'd like some more." 🙂 But if the quality is bad, that is harder to deal with on a short cruise ( sure, you can talk to the executive chef, but by the time anything is done, if at all, you will be disembarking). 1 Link to comment Share on other sites More sharing options...
Rare Gourmet Gal Posted June 10, 2022 #4 Share Posted June 10, 2022 CFan…did you bring these issues to the attention of the staff or manager? I would think they would be receptive. Personally, I don’t mind smaller portions after seeing so much waste on other cruises. Can one just ask for seconds if not happy with a portion? I’lll be on this ship this Fall and it would be great if some of these issues are rectified before I have to be the one to complain! Thanks for the observations. 1 Link to comment Share on other sites More sharing options...
rkacruiser Posted June 10, 2022 #5 Share Posted June 10, 2022 9 minutes ago, Catlover54 said: we found Atlantide the least consistent in providing good food, and we witnessed some of what you described ( and a couple times, worse). Much as I loved the beautiful setting and the comfie chairs in Atlantide, we instead preferred the food in La Terazza for dinner ( consistent) , SALT ( consistent and interesting though no windows), or the Japanese venue ( excellent but small, no windows or real ambience Different Chefs for the various venues? If so, I submit that is an important factor as to whether a guest will or will not be pleased. Link to comment Share on other sites More sharing options...
Crcketfan Posted June 10, 2022 Author #6 Share Posted June 10, 2022 It was a popular cruise with approx 470 passengers,about the level that is currently termed “ full “ We ate in La Dame with same cooking issues,vegetables raw,medium rack of lamb(larger) rare and soufflé not cooked enough,still pasty.Then met F&B manager who had joined ship one month previously (his first ship appointment) and felt sorry for him as he described his difficulties.He went down with covid next day ( not me honest).Ate in La Dame again a few days later and meal was perfect,everybody including wait staff really pleased.However Atlantide 2 days later still had undercooked veg and overcooked fish. Point about steak size was more a query regarding cost cutting although lamb chops were a joke. 2 1 Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted June 10, 2022 #7 Share Posted June 10, 2022 58 minutes ago, rkacruiser said: When I have been disappointed in the cuisine prepared as compared to what I have enjoyed on the same cruise line/ship, I put the responsibility for that on the Executive Chef for that cruise. That really is a non response to the OP. He/she is asking for a response based on an experience on the Moon, not a generalised opinion, particularly from someone who has zero Silversea experience. 3 Link to comment Share on other sites More sharing options...
Rare Silver Spectre Posted June 10, 2022 #8 Share Posted June 10, 2022 12 minutes ago, Crcketfan said: It was a popular cruise with approx 470 passengers,about the level that is currently termed “ full “ We ate in La Dame with same cooking issues,vegetables raw,medium rack of lamb(larger) rare and soufflé not cooked enough,still pasty.Then met F&B manager who had joined ship one month previously (his first ship appointment) and felt sorry for him as he described his difficulties.He went down with covid next day ( not me honest).Ate in La Dame again a few days later and meal was perfect,everybody including wait staff really pleased.However Atlantide 2 days later still had undercooked veg and overcooked fish. Point about steak size was more a query regarding cost cutting although lamb chops were a joke. There have been some issues on the Moon, we didn’t have the same problems on the Shadow, Sept 2021, or the Whisper for part of the World Cruise in Feb/Mar that we experienced on the Moon in December. Link to comment Share on other sites More sharing options...
Stumblefoot Posted June 11, 2022 #9 Share Posted June 11, 2022 7 hours ago, Crcketfan said: Have other posters noticed these issues. Yes and they have been detailed in the Northern European Grand Voyage thread. 3 Link to comment Share on other sites More sharing options...
Mr Luxury Posted June 11, 2022 #10 Share Posted June 11, 2022 I had great food on the Moon last year and Atlantide was by far the best venue for food. Shame to read about your poor experience 3 Link to comment Share on other sites More sharing options...
Emdee Posted June 11, 2022 #11 Share Posted June 11, 2022 (edited) I had very inconsistent and sometimes poor food on the Moon last august and after having the temerity to mention it was flamed on this board. Anyway will be on the Cloud in August so will try the Silversea offerings again. Edited June 11, 2022 by Emdee Link to comment Share on other sites More sharing options...
Rare ronrick1943 Posted June 11, 2022 #12 Share Posted June 11, 2022 22 hours ago, Silver Spectre said: That really is a non response to the OP. He/she is asking for a response based on an experience on the Moon, not a generalised opinion, particularly from someone who has zero Silversea experience. What does zero Silversea experience have to do with it? If it wasn’t cooked properly -then Silversea has a problem. You’re paying a fee to cruise so you should expect quality-period. 3 1 Link to comment Share on other sites More sharing options...
Orkan Posted June 15, 2022 #13 Share Posted June 15, 2022 We traveled with the Silver Moon from Guayaquil to Fort Lauderdale between 18 Dezember till 3. January 2022. We love the delicious Food on the Moon. Look at his beautiful Pictures 😉 You can find pictures in this order: Atlantide, Kaiseki, SALT, La Dame 😉 5 2 Link to comment Share on other sites More sharing options...
Rare Gourmet Gal Posted June 15, 2022 #14 Share Posted June 15, 2022 The Kaiseki items look good. 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted June 15, 2022 #15 Share Posted June 15, 2022 19 minutes ago, Orkan said: We traveled with the Silver Moon from Guayaquil to Fort Lauderdale between 18 Dezember till 3. January 2022. We love the delicious Food on the Moon. Look at his beautiful Pictures 😉 You can find pictures in this order: Atlantide, Kaiseki, SALT, La Dame 😉 Ahhhhh........Food Porn.............looks sooooooooo good😃 4 1 Link to comment Share on other sites More sharing options...
Orkan Posted June 15, 2022 #16 Share Posted June 15, 2022 6 minutes ago, Gourmet Gal said: The Kaiseki items look good. Yes, this was one of our favourite Restaurants! But the best was Silver Note! 1 Link to comment Share on other sites More sharing options...
Senga Posted June 19, 2022 #17 Share Posted June 19, 2022 Is there anywhere I can look to get an idea of the menus? Link to comment Share on other sites More sharing options...
Stumblefoot Posted June 19, 2022 #18 Share Posted June 19, 2022 1 hour ago, Senga said: Is there anywhere I can look to get an idea of the menus? Yes. Just perform a simple search of this forum and you’ll find recent posts. They are also posted in the files section of the FB Passengers Group if you are a member there. 1 1 Link to comment Share on other sites More sharing options...
Senga Posted June 19, 2022 #19 Share Posted June 19, 2022 9 hours ago, Stumblefoot said: Yes. Just perform a simple search of this forum and you’ll find recent posts. They are also posted in the files section of the FB Passengers Group if you are a member there. I THOUGHT I did perform a simple search but ended up with Menus from ALL CC posts. I did not find what I needed. Don’t belong to Facebook. My husband LOVES all seafood, I don’t eat any seafood. On Princess and Scenic there were available every day menu items. Does SS offer this? Link to comment Share on other sites More sharing options...
Stumblefoot Posted June 19, 2022 #20 Share Posted June 19, 2022 1 hour ago, Senga said: Does SS offer this? Yes. SS offers an everyday menu. When you perform your search, limit your query to the SS forum instead of the entirety of CC. This way you’ll just see posts people have made sharing SS menus. 1 Link to comment Share on other sites More sharing options...
Rare Lois R Posted June 19, 2022 #21 Share Posted June 19, 2022 1 hour ago, Senga said: I THOUGHT I did perform a simple search but ended up with Menus from ALL CC posts. I did not find what I needed. Don’t belong to Facebook. My husband LOVES all seafood, I don’t eat any seafood. On Princess and Scenic there were available every day menu items. Does SS offer this? Hi, Atlantide offers an extensive menu......every day items and a rotating menu too. Your husband can get seafood every night if he wants and you can have other options.....plenty of them. Sorry, I don't have a menu but the choices are extensive. 1 Link to comment Share on other sites More sharing options...
Rare Catlover54 Posted June 19, 2022 #22 Share Posted June 19, 2022 4 hours ago, Senga said: I THOUGHT I did perform a simple search but ended up with Menus from ALL CC posts. I did not find what I needed. Don’t belong to Facebook. My husband LOVES all seafood, I don’t eat any seafood. On Princess and Scenic there were available every day menu items. Does SS offer this? Yes. Unfortunately when I was on in January I did not take pictures of Atlantide menus. But I found these that were taken by CC member Bitob shortly thereafter. 1 2 Link to comment Share on other sites More sharing options...
Senga Posted June 19, 2022 #23 Share Posted June 19, 2022 Thanks so much to everyone. Definitely set my mind at ease about booking. Link to comment Share on other sites More sharing options...
fdnycruiser Posted June 19, 2022 #24 Share Posted June 19, 2022 We were on the Moon TA last November and loved it. Thanks for sharing the menus and those mouth watering pictures. Can’t wait until December to be on the Dawn TA. Link to comment Share on other sites More sharing options...
zqtchas Posted June 20, 2022 #25 Share Posted June 20, 2022 Looking good and tasting good are two different things! 2 1 Link to comment Share on other sites More sharing options...
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