bigque Posted March 20, 2018 #1451 Share Posted March 20, 2018 can someone please tell me if there is someway to get to the section of your reservation where you can make changes like dining time, adding insurance, prepaid gratuities, online check in, etc. like on the old site? I have looked till I am blue in the face and cannot find links to this. Also if web site questions on here are being moved and these questions have been answered can someone please direct me there? Thank You Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 20, 2018 #1452 Share Posted March 20, 2018 Just logged into my account again on RCI, because I like torturing myself, and I find that my upcoming cruise is now linked to my account! All my past cruises are listed. Now all they have to do is get my cruise points straight. Link to comment Share on other sites More sharing options...
retiredgram Posted March 20, 2018 #1453 Share Posted March 20, 2018 I have been trying to find the list of personalized and welcome gift preference/amenities for Diamond Plus. Can't find it. When I called, was told give it a few days. That was last week. Good luck. Link to comment Share on other sites More sharing options...
not-enough-cruising Posted March 20, 2018 #1454 Share Posted March 20, 2018 I phoned CS yesterday to fix an issue with an existing reservation that had been migrated to the new site. The woman I dealt with said to expect another large “data dump” late Saturday night-early Sunday morning. When pressed, she couldn’t say for sure if this would be the end of the “update” and return to normalcy. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
bigque Posted March 20, 2018 #1455 Share Posted March 20, 2018 Where is online checkin and cruise documents??? Link to comment Share on other sites More sharing options...
Tender Lady Posted March 20, 2018 #1456 Share Posted March 20, 2018 I made a cabin change on one of my current reservations yesterday. Yeah, I know you did. *envy* Link to comment Share on other sites More sharing options...
KiwiGal117 Posted March 20, 2018 #1457 Share Posted March 20, 2018 That should be on your invoice from your TA -- at least mine is. I booked directly with RCI on the website, not through a TA. I know I could call, but given how long people seem to be sitting on hold, I'll wait a while. I just think they should not be taking vital information away. For one thing, it makes it hard to determine whether prices have dropped. Link to comment Share on other sites More sharing options...
bigque Posted March 20, 2018 #1458 Share Posted March 20, 2018 Moderators this is not a good place for web site questions as they get lost in pages of just statements and gripes about the web site. Link to comment Share on other sites More sharing options...
nelblu Posted March 20, 2018 #1459 Share Posted March 20, 2018 They corrected my missing Grandeur cruise, but got a middle name of "Ann" which is my wife's middle name. Link to comment Share on other sites More sharing options...
torpeedo Posted March 20, 2018 #1460 Share Posted March 20, 2018 This may be somewhere so I apologize if I missed it but does anyone know where to find your amenity preferences as well as your preferences such as automatic upgrade or not? Is there a place to view your past cruises? I was able to log on the new website and it doesn't show much. I did have to add two cruises that were not there. Thanks Link to comment Share on other sites More sharing options...
lindros2 Posted March 20, 2018 #1461 Share Posted March 20, 2018 The homepage is loading so slow today that it feels like they're hosting in Cambodia. How do these people still have jobs? Link to comment Share on other sites More sharing options...
cot427 Posted March 20, 2018 #1462 Share Posted March 20, 2018 Just logged into my account again on RCI, because I like torturing myself, and I find that my upcoming cruise is now linked to my account! All my past cruises are listed. Now all they have to do is get my cruise points straight. My six digit res# cruise is now showing up as well! I can't wait to go home and click the cruise planner link to see if everything still shows up. :rolleyes::rolleyes::rolleyes::rolleyes: Link to comment Share on other sites More sharing options...
Biker19 Posted March 20, 2018 #1463 Share Posted March 20, 2018 Where is online checkin and cruise documents??? Still MIA. Link to comment Share on other sites More sharing options...
Rare orville99 Posted March 20, 2018 #1464 Share Posted March 20, 2018 Online check in now works, and I can now print out my cruise docs. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 20, 2018 #1465 Share Posted March 20, 2018 I can now get into the on-line check-in as well as the cruise planner. Link to comment Share on other sites More sharing options...
grapau27 Posted March 20, 2018 #1466 Share Posted March 20, 2018 I can now get into the on-line check-in as well as the cruise planner. Great news,as soon as our new passport's turn up i will be checking in on-line. Link to comment Share on other sites More sharing options...
Cruisin' Cats Posted March 20, 2018 #1467 Share Posted March 20, 2018 Just logged into my account again on RCI, because I like torturing myself, and I find that my upcoming cruise is now linked to my account! All my past cruises are listed. Now all they have to do is get my cruise points straight. Same situation for me. Link to comment Share on other sites More sharing options...
Alcairns Posted March 21, 2018 #1468 Share Posted March 21, 2018 Anyone in the UK still having problems logging in? I am still getting the message “ we are unable to complete you request......” Is it because I have both a RCCL and Celebrity account? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
skateycat Posted March 21, 2018 #1469 Share Posted March 21, 2018 i can see there is a link to my cruise docs now (49 days out) but it still will not accept my c&a number. is anyone else having this problem? i am so frustrated. i continue to hope this is not a reflection of the service i will receive onboard. Link to comment Share on other sites More sharing options...
centurycruiser Posted March 21, 2018 #1470 Share Posted March 21, 2018 I can now get into the on-line check-in as well as the cruise planner. What browser are you using. I am still unable to get into my account using firefox and chrome. I've been getting "try again later" for a week and a half. Link to comment Share on other sites More sharing options...
SnowBird Cruzer Posted March 21, 2018 #1471 Share Posted March 21, 2018 i can see there is a link to my cruise docs now (49 days out) but it still will not accept my c&a number. is anyone else having this problem? i am so frustrated. i continue to hope this is not a reflection of the service i will receive onboard. Why do you think service on board would in any way be connected to website issues? I understand people's frustrations, but many of the posters need to RELAX. When I've needed help or quick answers from Royal, I've had good luck with Twitter. Sent from my Pixel using Forums mobile app Link to comment Share on other sites More sharing options...
SnowBird Cruzer Posted March 21, 2018 #1472 Share Posted March 21, 2018 What browser are you using. I am still unable to get into my account using firefox and chrome. I've been getting "try again later" for a week and a half. Try Twitter, or the email address in the apology letter, which was posted a few days ago on this thread Sent from my Pixel using Forums mobile app Link to comment Share on other sites More sharing options...
Rare broberts Posted March 21, 2018 #1473 Share Posted March 21, 2018 Why do you think service on board would in any way be connected to website issues?I understand people's frustrations, but many of the posters need to RELAX. When I've needed help or quick answers from Royal, I've had good luck with Twitter. Sent from my Pixel using Forums mobile app Give me an "R". Give me a "C". Give me an "I". Who do we love? . . . "Royal Caribbean". Who can do no wrong? . . . umm, hmm . . . Telling upset people to :"RELAX" is a sure way to generate the opposite reaction. It is insulting and suggests the upset have no reason to be. It is a pretty sad statement of the situation forcing customers to use third party internet sites to get updates and communications. No even a link on the company's web site. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 21, 2018 #1474 Share Posted March 21, 2018 What browser are you using. I am still unable to get into my account using firefox and chrome. I've been getting "try again later" for a week and a half. It is working for me on both Chrome and I. E. 11. Link to comment Share on other sites More sharing options...
Hobiecat01 Posted March 21, 2018 #1475 Share Posted March 21, 2018 Well, it has been nearly four weeks and I still cannot sign in directly into the Royal Caribbean web site. I have been able to get in via some of the addresses I have seen here, but when are these folks going to fix this? I have a cruise in 2 months. Wonder if it will be fixed before then? I did get my booking confirmation yesterday for the cruise I booked the same day the website went kaflooy. It took them three weeks. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
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