Worst nightmare ever, scamming to the next level

[Dani24]

Have you tried taking a screenshot of one of the online currency converters? They have ones that allow you to see the conversion rate as of a specific date. So you can either go back to the date they were using, or find one with a similar 1.25 rate. Or even just show how, at today’s slightly higher rate, USD to CDN converts to a higher number in CDN. 

And if they’re going to argue with a 3rd party reputable website, then I think you have no choice but to either hire a lawyer (especially for that sum of money), or go to one of those media consumer advocates to put them publicly on blast.

[skynight]

1 hour ago, oscar6220 said:

Do you know if their legal department has email address that I can send it to perhaps? Appreciate 

Use the postal service with hard copy mail for this. Companies receive so many e-mails they kind of avoid even reading them, any e-mail sent to an exec. will wind up in the customer service department not even seen by the corporate department.

Edited January 22, 2019 by skynight

[RMMariner]

I see that Princess has made a mistake in the conversion.

 

But I also see what you were doing. You put the charge on your credit cards. That way you get points, or air miles etc. You then get the refund in a cheque. Thus keeping the points.

 

Princess is wrong on the conversion, but why all of sudden were your credit cards not available for a refund? This is probably part of the reason for the mistake by Princess.

 

I have benefited from Princess' refund policy when we bought much smaller amounts of OBC and then had a refund by cheque. 

 

I do not have the whole story, and I could be entirely wrong, but it appears to me you may have been gaming the system. 

 

Just let them refund to your credit cards. I find it hard to believe they have suddenly been canceled.

 

 

[tvlgoddess]

8 minutes ago, RMMariner said:

 

I have benefited from Princess' refund policy when we bought much smaller amounts of OBC and then had a refund by cheque. 

 

 

Was your refund in USD or converted back to CDN?  Was it a few hundreds or a few thousand $s?

[oscar6220]

1 minute ago, RMMariner said:

I see that Princess has made a mistake in the conversion.

 

But I also see what you were doing. You put the charge on your credit cards. That way you get points, or air miles etc. You then get the refund in a cheque. Thus keeping the points.

 

Princess is wrong on the conversion, but why all of sudden were your credit cards not available for a refund? This is probably part of the reason for the mistake by Princess.

 

I have benefited from Princess' refund policy when we bought much smaller amounts of OBC and then had a refund by cheque. 

 

I do not have the whole story, and I could be entirely wrong, but it appears to me you may have been gaming the system. 

 

Just let them refund to your credit cards. I find it hard to believe they have suddenly been canceled.

 

 

Putting charges on my credit cards is to against this kinda human error and I can get some sort of protection from the bank if anything. Credit card giving you 1-2% return rate in points? Its not even worth my time tbh, considering my regular swings on the table is usually higher than 10% in my local casinos. Last time they refund it to my credit card as well (so no points were incurred), but it was in USD. It was a lot easier. 

[RMMariner]

As I stated, our refunds were for much smaller amounts. Ranging from a couple hundred to a thousand dollars. 

 

Once again, I do not know enough to say that you were doing this. Just saying this is why Princess is trying to refund to the credit card. 70,000 + dollars does lead to a considerable amount of points etc.

 

I do agree with you, that Princess' math on the conversion is ridiculous. I hope you get this worked out. The easiest way would appear to be a simple refund to the credit cards like you have done in the past. This takes Princess conversion rate out of the picture.

Edited January 22, 2019 by RMMariner

[Aus Traveller]

8 hours ago, tvlgoddess said:

 

Was your refund in USD or converted back to CDN?  Was it a few hundreds or a few thousand $s?

Not a few hundreds or even a few thousand $s.

 

The refund should be $71,584.38 CAD to be exact which is why Oscar is so concerned.

Edited January 23, 2019 by Aus Traveller

[RMMariner]

32 minutes ago, Aus Traveller said:

Not a few hundreds or even a few thousand $s.

 

The refund should be $71,584.38 CAD to be exact which is why Oscar is so concerned.

 

Did you even read my comment?

 

Maybe you should go back and see what this thread is about, and what my comment was to it. 

 

 

At no time did I contest that he did not deserve the money back. I just stated that the fact he did not get ithe money refunded to his credit cards was part of the problem in resolving it.

Edited January 23, 2019 by RMMariner

[ceilidh1]

18 hours ago, oscar6220 said:

ty for everyone's input first of all 😄

Alright, finally got some free time to give ya all some update, sorry for the delay. btw 🙂 

 

So I got a reply* (more like a comedy lol) from Princess that I can't wait to share with you guys. So they email my bank yesterday (they probably think ima crazy at this point and refuse to contact me anymore lol)

 

I just CAN'T believe that they can type it all on the excel file and still doesn't know what's the issue. I mean, maybe I should go bk to school and take some grade 10 math or somethinggg

PS the charges between all cards is wrong too 😕 

 

 

 

 

Am I the only one that thinks this isn't coming from Princess? I'm sorry, but if you work for a big corporation and are communicating with a bank you would not be making such glaring spelling errors and grammatical mistakes. I find it hard to believe that the big guns at Princess would be allowed to send something so poorly written.

 

For what it's worth, whenever I have purchased OBC using CAD funds on my credit card the unused portion has ALWAYS been refunded in the form of a USD cheque in the mail. I have requested it as cash onboard or to have it refunded back to credit card and was always met with a firm "no". Not the amounts we are looking at here, but it seems that has been the policy in my experience.

[Aus Traveller]

2 hours ago, RMMariner said:

 

Did you even read my comment?

 

Maybe you should go back and see what this thread is about, and what my comment was to it. 

 

 

At no time did I contest that he did not deserve the money back. I just stated that the fact he did not get ithe money refunded to his credit cards was part of the problem in resolving it.

Yes - I have been following this thread from the beginning and have posted on it several times.

 

My comment about the amount of the refund was in response to 'tvlgoddess' who asked if it was "a few hundreds or a few thousand $s' I was not responding to your comment/s. Please see below.

 

11 hours ago, tvlgoddess said:

 

Was your refund in USD or converted back to CDN?  Was it a few hundreds or a few thousand $s?

 

 

Therefore I am puzzled at your 'snippy' comment to me, telling me to "go back and see what this thread is about". Once again, I was not responding to your comments or say you were contesting anything.

 

 

[RMMariner]

 

2 hours ago, Aus Traveller said:

 

Therefore I am puzzled at your 'snippy' comment to me, telling me to "go back and see what this thread is about". Once again, I was not responding to your comments or say you were contesting anything.

 

 

 

It came across ruder than I meant to be. Things are always harsher in text. My apologies.

[Aus Traveller]

2 hours ago, RMMariner said:

 

 

It came across ruder than I meant to be. Things are always harsher in text. My apologies.

Apology accepted but you obviously did not read my post properly. 🙂

[sfaaa]

5 hours ago, ceilidh1 said:

Am I the only one that thinks this isn't coming from Princess? I'm sorry, but if you work for a big corporation and are communicating with a bank you would not be making such glaring spelling errors and grammatical mistakes. I find it hard to believe that the big guns at Princess would be allowed to send something so poorly written.

 

For what it's worth, whenever I have purchased OBC using CAD funds on my credit card the unused portion has ALWAYS been refunded in the form of a USD cheque in the mail. I have requested it as cash onboard or to have it refunded back to credit card and was always met with a firm "no". Not the amounts we are looking at here, but it seems that has been the policy in my experience.

This whole story is very strange from the get go. From the unusually large OBC purchased, Princess's unfavorable responses to the sudden cancellation of a credit card when a large refund is still pending.  I suspect there is more to the story than meets the eyes. 

[Aus Traveller]

1 hour ago, sfaaa said:

This whole story is very strange from the get go. From the unusually large OBC purchased, Princess's unfavorable responses to the sudden cancellation of a credit card when a large refund is still pending.  I suspect there is more to the story than meets the eyes. 

Did he cancel his credit card? If he said he did, I must have missed that comment.

 

Here is what he said in his original post -

"....they offered to refund me a total of USD$57267.51 in cheque when I got off the ship. It was a printed out from my shipboard account and I verified the spending I had onboard, it was all good. So I finally see my money on my account after a month, guess what? they refunded me around $40k in CAD."

 

He said the amount was refunded to his account - more likely to his credit card than his bank account, but we don't know. Even if it was refunded to his bank account, the amount is still incorrect.

[d9704011]

1 hour ago, Aus Traveller said:

Did he cancel his credit card? If he said he did, I must have missed that comment.

 

Here is what he said in his original post -

"....they offered to refund me a total of USD$57267.51 in cheque when I got off the ship. It was a printed out from my shipboard account and I verified the spending I had onboard, it was all good. So I finally see my money on my account after a month, guess what? they refunded me around $40k in CAD."

 

He said the amount was refunded to his account - more likely to his credit card than his bank account, but we don't know. Even if it was refunded to his bank account, the amount is still incorrect.

I’m not even certain that the word ‘refund’ is an accurate representation of the situation. Once he started playing, the funds he prepurchased became USD (the onboard currency) and his casino balance when he left the ship ought to have been paid out in USD with a cheque.  Charging a credit back to a charge card, whether in USD or some (mis)calculated CAD amount doesn’t seem to be appropriate to me.

[Daniel A]

2 hours ago, Aus Traveller said:

Did he cancel his credit card? If he said he did, I must have missed that comment.

 

Here is what he said in his original post -

"....they offered to refund me a total of USD$57267.51 in cheque when I got off the ship. It was a printed out from my shipboard account and I verified the spending I had onboard, it was all good. So I finally see my money on my account after a month, guess what? they refunded me around $40k in CAD."

 

He said the amount was refunded to his account - more likely to his credit card than his bank account, but we don't know. Even if it was refunded to his bank account, the amount is still incorrect.

There is something fishy here.  OP states the money was refunded to his 'account.'  In his post #61 the note allegedly sent by the bank states he notified Princess that he "no longer had access to the cards that was used."  The note makes reference only to funds from and returning to Mr Lee and always refers to the guest as "he, him" when the spreadsheet shows funds came from two people: A Mr Lee used a MasterCard and a Ms XXX used a Visa card to deposit funds.  Why wouldn't Princess write back in their note that there were funds refunded to two people when it shows that on the spreadsheet?  The spread sheet shows a lot of redactions and potentially useful information has been clipped off at the margins.  When I suggested that OP contact his bank to do a chargeback, OP never replied but in post #61 OP states he is posting an e-mail Princess sent to his bank which he is now saying has been involved.  I am shocked that a bank would share information with OP about how much was refunded to a different card holder. (Ms XXX VS Card)  The spreadsheet shows on October 15 $45,814 was debited from both the MasterCard and Visa cards, but the notes about those debits are either redacted or cut off by the margins.  I think Ceilidh1 is on to something - I cannot believe the email from Princess to the bank is so poorly worded and using poor grammar and spelling that any major company would have sent that out, especially since it is a response to a bank contesting a refund.

 

Instead of becoming clearer, this whole thing gets murkier the more you look at it.  I don't think we are getting the whole story here.

[oscar6220]

5 hours ago, sfaaa said:

This whole story is very strange from the get go. From the unusually large OBC purchased, Princess's unfavorable responses to the sudden cancellation of a credit card when a large refund is still pending.  I suspect there is more to the story than meets the eyes. 

I have nothing to hide honestly. I agree that maybe I shouldn't have purchased with different cards so recklessly (but honestly it won't matter if they don't do the conversion properly.) I canceled the 2 cards after the refund was made properly. The two cards I canceled were 8019 and 9012. I no longer have any business with that bank and I don't need the 2 credit cards from them either. That's why I canceled the cards AFTER the proper refund was made on those 2 cards. As we see I have no problem with either 2968/8019/9012 as the refund was the same as the initial purchase. I am still holding the 3809/ 2968/ 7306 and I'm having issue with the 7306 as well as 3809. I am not sure if I should post my bank statement (preferable not) to show that my initial purchase was $3000 and somehow they are getting $500 only on my 3809 card. Their accounting is a big mess tbh. 

 

The dispute agent from my bank isn't a native English speaker either. So I am not going to judge someone becoz of their English skills whatsoever. 

[oscar6220]

22 minutes ago, Daniel A said:

There is something fishy here.  OP states the money was refunded to his 'account.'  In his post #61 the note allegedly sent by the bank states he notified Princess that he "no longer had access to the cards that was used."  The note makes reference only to funds from and returning to Mr Lee and always refers to the guest as "he, him" when the spreadsheet shows funds came from two people: A Mr Lee used a MasterCard and a Ms XXX used a Visa card to deposit funds.  Why wouldn't Princess write back in their note that there were funds refunded to two people when it shows that on the spreadsheet?  The spread sheet shows a lot of redactions and potentially useful information has been clipped off at the margins.  When I suggested that OP contact his bank to do a chargeback, OP never replied but in post #61 OP states he is posting an e-mail Princess sent to his bank which he is now saying has been involved.  I am shocked that a bank would share information with OP about how much was refunded to a different card holder. (Ms XXX VS Card)  The spreadsheet shows on October 15 $45,814 was debited from both the MasterCard and Visa cards, but the notes about those debits are either redacted or cut off by the margins.  I think Ceilidh1 is on to something - I cannot believe the email from Princess to the bank is so poorly worded and using poor grammar and spelling that any major company would have sent that out, especially since it is a response to a bank contesting a refund.

 

Instead of becoming clearer, this whole thing gets murkier the more you look at it.  I don't think we are getting the whole story here.

10

My partner is there to monitor the money for me, she isn't a big gambler. Cards are under my name but went into her account onboard. I just placed the funds into 2 onboard accounts so I wouldn't go nuts in the casino. It is just our names and the authorization code on the right-hand side of the excel that I clipped off 🙂

[sfaaa]

2 hours ago, oscar6220 said:

I have nothing to hide honestly. I agree that maybe I shouldn't have purchased with different cards so recklessly (but honestly it won't matter if they don't do the conversion properly.) I canceled the 2 cards after the refund was made properly. The two cards I canceled were 8019 and 9012. I no longer have any business with that bank and I don't need the 2 credit cards from them either. That's why I canceled the cards AFTER the proper refund was made on those 2 cards. As we see I have no problem with either 2968/8019/9012 as the refund was the same as the initial purchase. I am still holding the 3809/ 2968/ 7306 and I'm having issue with the 7306 as well as 3809. I am not sure if I should post my bank statement (preferable not) to show that my initial purchase was $3000 and somehow they are getting $500 only on my 3809 card. Their accounting is a big mess tbh. 

 

The dispute agent from my bank isn't a native English speaker either. So I am not going to judge someone becoz of their English skills whatsoever. 

Why are you splitting your OBC purchases into $1,250 each time and keep repeating them until they hit a big amount over a 3 day period? What's the rationale behind this?  Most people would just put one or two single charge onto their credit cards and be done with it. Not you. I don't blame Princess for getting  a bit cautious. There are too many unusual red flags showing up on your case. 

[oscar6220]

3 minutes ago, sfaaa said:

Why are you splitting your OBC purchases into $1,250 each time and keep repeating them until they hit a big amount over a 3 day period? What's the rationale behind this?  Most people would just put one or two single charge onto their credit cards and be done with it. Not you. I don't blame Princess for getting  a bit cautious. There are too many unusual red flags showing up on your case. 

$1250 is the highest denomination ($1000 USD) per transaction I could do for OBC. In regards to the date, I recall doing it all at once, but it was probably posted on princess differently because of the processing time difference between the VISA/ MC and the bank's network. The 48.75 and 186.25 were a different package onboard, it wasn't part of the OBC purchased, idk why they put it up there.

[bemis12]

There are a lot of amateur Sherlock Holmes’ here. Good grief.

[2wheelin]

When the story doesn't add up, Sherlock goes to work.

[STREETKING]

54 minutes ago, bemis12 said:

There are a lot of amateur Sherlock Holmes’ here. Good grief.

No kidding!

[compozer]

I would like to see your stateroom account from the ship.      It should show all your obc's and casino spending - the total amount of charges and credits.   What was that amount?   You said they were going to give you a check but we need to see it in writing from the ship.  A copy of an excel sheet means nothing - you need proof that you made the deposits.   People are starting to question this so showing us that stateroom account will help make it clearer for us.

[Daniel A]

1 hour ago, bemis12 said:

There are a lot of amateur Sherlock Holmes’ here. Good grief.

OP came to us with the matter, not the other way around...