How to lift and switch

[Biker19]

1 minute ago, bamdoo said:

I have a cruise booked with a refundable deposit in March 2021.  If I lift and shift it to March 2022 does it remain a refundable deposit?  

Yes.

[Ourusualbeach]

2 hours ago, Ally22 said:

Hi, Quick question. Did you have a comp room or a $ off? I just got off the phone with Club Royale and was told they wouldn’t L&S my comp cabins (hubby has one also, 3 in each room). On my cancellation letter it says “all promotions”. Not sure if I should try and call again or just get refund. Would prefer L&S. Thanks!

14. Do all rate codes qualify for Cruise with Confidence?

 

When opting for the Future Cruise Credit, all rate codes apply, with no restrictions. Select restricted rates are ineligible for Lift & Shift and Best Price Guarantee - including but not limited to Net rates, Casino rates, Travel Agent Friends & Family rates, Travel Agent Reduced rates, and complimentary staterooms.

[slvrbllt]

While doing a L&S on my July cruise today, they said that the original final payment date of April 13, 2020 would apply.  Does that sound right?

[molly361]

19 minutes ago, slvrbllt said:

While doing a L&S on my July cruise today, they said that the original final payment date of April 13, 2020 would apply.  Does that sound right?

Not right

[slvrbllt]

7 minutes ago, molly361 said:

Not right

It was odd, and I was fine paying the difference in taxes and fees, but I didn't understand doing it right this second and then being past final payment a year in advance.

 

New invoice shows 2021, so I'm less worried.

 

New question:. My mom had prepaid gratuities on her original invoice but on this one they weren't.  My thought is is that they're going to be refunded and then she just has to repurchase them.  She's going to wait until the whole times aren't as long to do that but does anybody know offhand?

[Ourusualbeach]

35 minutes ago, slvrbllt said:

It was odd, and I was fine paying the difference in taxes and fees, but I didn't understand doing it right this second and then being past final payment a year in advance.

 

New invoice shows 2021, so I'm less worried.

 

New question:. My mom had prepaid gratuities on her original invoice but on this one they weren't.  My thought is is that they're going to be refunded and then she just has to repurchase them.  She's going to wait until the whole times aren't as long to do that but does anybody know offhand?

Prepaid gratuities are refunded along with port taxes and fees. 
 

yes your final payment date gets adjusted. 

Edited May 21, 2020 by Ourusualbeach

[slvrbllt]

5 minutes ago, Ourusualbeach said:

Prepaid gratuities are refunded along with port taxes and fees. 
 

yes your final payment date gets adjusted. 

Thanks!  They made no mention of the taxes and fees getting refunded so I guess I'll just watch my account and updated invoice.

[akb5k]

On 5/17/2020 at 12:10 PM, suebussy said:

Quick lift and shift question - I  know it says that the new cruise must be same itinerary, destination, and number of days but.... I'm booked on Anthem 11/29/20 -the  only Bahamas cruise I see within four weeks of that date is all the same, except it is 7 days instead of 8. Has anyone had this issue with lift and switch or can it be done because the number of days is less? I booked though big box travel agent and everytime I call I'm on hold forever, or the new one is, someone takes my information and promises a call back that never comes. Has happened twice to me twice so far with  this TA. (not sure if I am allowed to say the name of the website)

Hi didn't look like anyone answered you...I did the opposite, went from a 7 night to 8 night, similar itinerary but different (newer) ship. I will pay a small amount for the extra night which I thought was fair, it's not the full cost of an extra night if you do the math. So I can't imagine you would have a problem going to one with one less night.

[Jarmo]

@Ourusualbeach  Not sure if this goes with or against what you have been seeing/hearing, but today my TA did an L & S for a booking where I had a $400 casino credit, and he was able to get it moved to the new sailing.  We don't have the invoice yet, and I am wondering if when we get it there with be a balance.  I am fine if there is as even if I have to pay the $400 my delta between the two sailings (Oasis, moved from June '20 to June '21) is a lot more than $400.

 

BTW, appreciate all info you have provided through this thing.

[suebussy]

10 hours ago, akb5k said:

Hi didn't look like anyone answered you...I did the opposite, went from a 7 night to 8 night, similar itinerary but different (newer) ship. I will pay a small amount for the extra night which I thought was fair, it's not the full cost of an extra night if you do the math. So I can't imagine you would have a problem going to one with one less night.

LOL no one answered me so thank you! That is good to hear that they are allowing some leeway, thanks for the info 😃

[starrcards]

I tried to L&S our 7/6/20 7 day Empress New England/Canada cruise to a 7/5/21 Empress 7 day Bermuda cruise and was told NO. Cruise had to be to the same region.  Now the decision becomes 1) L&S to the 7/19/21 New England/Canada cruise, 2) take the 125% FCC and book the Bermuda cruise (probably an additional $500) or 3) take the refund. At least I have till June 10 to decide.

[orville99]

Just tried to do an L&S on a harmony November 2020 eastern cruise to a November 2021 harmony eastern cruise. We were in a 4D balcony. There were no 4D cabins available, so they said we couldn't use L&S, but we could still switch the cruise but couldn't price protect. We switched to the identical cabin on the opposite side of the ship which was a 2D. (Literally the identical cabin - same deck, same location, same bed configuration) It turned out better for us since the 2D cabin was a lower price. One thing that annoyed me was that they tried to pull our original taxes and fees amount forward to the new cruise, saying that was a L&S requirement, even though they just denied us an L&S move because of category. It took an escalation to a supervisor to get that fixed. They also tried to use the taxes and fees amount from our original cruise as they appeared yesterday, not what they were on the day we originally booked, which was about $150 more than what was on our original booking invoice. After the supervisor agreed to use the T&F amount that was on the new cruise, I pointed out that the T&F amount on our original cruise was less than the new T&F amount, so if they were required to use our original T&F amount, then they needed to reduce the T&F amount on the new cruise to match (their rules, not mine). After about five minutes on hold while the agent went back to his supervisor, he told me he was mistaken, and that he was mistaken and the T&F posted on the new cruise were the correct ones. It sounded to me that they were trying to bump up the T&F amounts when you did an L&F, and that no one would notice.

[Ourusualbeach]

11 minutes ago, orville99 said:

Just tried to do an L&S on a harmony November 2020 eastern cruise to a November 2021 harmony eastern cruise. We were in a 4D balcony. There were no 4D cabins available, so they said we couldn't use L&S, but we could still switch the cruise but couldn't price protect. We switched to the identical cabin on the opposite side of the ship which was a 2D. (Literally the identical cabin - same deck, same location, same bed configuration) It turned out better for us since the 2D cabin was a lower price. One thing that annoyed me was that they tried to pull our original taxes and fees amount forward to the new cruise, saying that was a L&S requirement, even though they just denied us an L&S move because of category. It took an escalation to a supervisor to get that fixed. They also tried to use the taxes and fees amount from our original cruise as they appeared yesterday, not what they were on the day we originally booked, which was about $150 more than what was on our original booking invoice. After the supervisor agreed to use the T&F amount that was on the new cruise, I pointed out that the T&F amount on our original cruise was less than the new T&F amount, so if they were required to use our original T&F amount, then they needed to reduce the T&F amount on the new cruise to match (their rules, not mine). After about five minutes on hold while the agent went back to his supervisor, he told me he was mistaken, and that he was mistaken and the T&F posted on the new cruise were the correct ones. It sounded to me that they were trying to bump up the T&F amounts when you did an L&F, and that no one would notice.

It is clear in the FAQ’s that taxes and fees are not protected and will be adjusted to the new rates.  They have been adjusted in the over 20 L&S’s that I have done. 
 

40. Are taxes & fees protected under Lift & Shift?

When leveraging Lift & Shift to move your client's booking to a future sail date, taxes & fees will be adjusted to reflect the charges associated with the new sailing. Taxes & fees from the original sail date will not be protected.

 

Edited May 22, 2020 by Ourusualbeach

[orville99]

1 hour ago, Ourusualbeach said:

It is clear in the FAQ’s that taxes and fees are not protected and will be adjusted to the new rates.  They have been adjusted in the over 20 L&S’s that I have done. 
 

40. Are taxes & fees protected under Lift & Shift?

When leveraging Lift & Shift to move your client's booking to a future sail date, taxes & fees will be adjusted to reflect the charges associated with the new sailing. Taxes & fees from the original sail date will not be protected.

 

That's true, and that's what I had to explain to the agent when I called to do the switch. The T&F on the new cruise were ~$253. The T&F on the original cruise (when we booked it) were ~$212. What they tried to charge me for T&F on the new cruise yesterday was ~$380, and their explanation was that was what the T&F amount displayed as in their system for the original cruise when they pulled it up yesterday, and the rules required them to use that amount for the switched cruise. It was only after I pointed out their own rules to them that they "adjusted" the fees to the correct amount. 

[Ourusualbeach]

10 minutes ago, orville99 said:

That's true, and that's what I had to explain to the agent when I called to do the switch. The T&F on the new cruise were ~$253. The T&F on the original cruise (when we booked it) were ~$212. What they tried to charge me for T&F on the new cruise yesterday was ~$380, and their explanation was that was what the T&F amount displayed as in their system for the original cruise when they pulled it up yesterday, and the rules required them to use that amount for the switched cruise. It was only after I pointed out their own rules to them that they "adjusted" the fees to the correct amount. 

Ok, now I’m understanding what happened. 

[RocCruisers]

We had a 5 night Independence of the Seas this July out of FLL.  Next year, Indy does only 3/4 night out of FLL.  So, the only L&S that we could do was the Explorer 5 day out of Galveston.   At least the FCC helps pay for our first TA in 2021!

Edited May 22, 2020 by RocCruisers
Spelling

[orville99]

1 minute ago, Ourusualbeach said:

Ok, now I’m understanding what happened. 

Learned over time that it always is a good idea to have a dummy booking up on your computer whenever you call them to make a booking, and if I didn't have one up on my system yesterday, I would not have seen the error in the costs.

[Biker19]

6 minutes ago, Ourusualbeach said:

Ok, now I’m understanding what happened. 

I'm wondering if this is more or less complicated in a market like Australia where the taxes are not separate.

[Jimbo]

37 minutes ago, orville99 said:

That's true, and that's what I had to explain to the agent when I called to do the switch. The T&F on the new cruise were ~$253. The T&F on the original cruise (when we booked it) were ~$212. What they tried to charge me for T&F on the new cruise yesterday was ~$380, and their explanation was that was what the T&F amount displayed as in their system for the original cruise when they pulled it up yesterday, and the rules required them to use that amount for the switched cruise. It was only after I pointed out their own rules to them that they "adjusted" the fees to the correct amount. 

I did a lift and shift, from Explorer 8/23/20 to Harmony 9/23/21............I haven't received official confirmation for the new cruise yet, but just noticed Explorer's Taxes and fees was only $158.54, But Harmony's $368.00, these prices are for 2 passengers together.

Wonder why such a difference for pretty much the same ports?

I guess I better get ready to be pissed off once I see the new confirmation ? or are you saying they better be matched to the old cruise at $158.54 total?

Edited May 22, 2020 by Jimbo

[orville99]

15 minutes ago, Jimbo said:

I did a lift and shift, from Explorer 8/23/20 to Harmony 9/23/21............I haven't received official confirmation for the new cruise yet, but just noticed Explorer's Taxes and fees was only $158.54, But Harmony's $368.00, these prices are for 2 passengers together.

Wonder why such a difference for pretty much the same ports?

I guess I better get ready to be pissed off once I see the new confirmation ? or are you saying they better be matched to the old cruise at $158.54 total?

Confused. Harmony is listed as sailing in Europe at that time, and the closest cruise I could find to that date on Harmony was 9/26. The T&F on that cruise were listed as $224.24 BTW

[Ourusualbeach]

36 minutes ago, Biker19 said:

I'm wondering if this is more or less complicated in a market like Australia where the taxes are not separate.

I I haven't seen any posts from there.  I'm guessing that everything would just be one amount, either refunded or FCC'd / L&S'd

[Jimbo]

10 minutes ago, orville99 said:

Confused. Harmony is listed as sailing in Europe at that time, and the closest cruise I could find to that date on Harmony was 9/26. The T&F on that cruise were listed as $224.24 BTW

I'm taking tax and fee totals off my cruise agency web site...

 

yes Explorer of the Seas and Harmony are doing Western med cruises during those times. Where are you see $224 at? RCCL site?

 

So under L& S is the cruise fare and taxes and fees suppose to exactly shift over to new cruise or not? Above I see that it doesn't shift over....that kind of sucks for me.

 

I guess I better get ready to tell them taxes and fees on RCCL are $224 not the $368 they have listed......They probably taking that extra $144 as part of their commission... 😞

Edited May 22, 2020 by Jimbo

[orville99]

7 minutes ago, Jimbo said:

I'm taking tax and fee totals off my cruise agency web site...

 

yes Explorer of the Seas and Harmony are doing Western med cruises during those times. Where are you see $224 at? RCCL site?

 

So under L& S is the cruise fare and taxes and fees suppose to exactly shift over to new cruise or not? Above I see that it doesn't shift over....that kind of sucks for me.

Went out to RCL's website and did a dummy booking for Harmony for that date in 2021. Also did a dummy booking for your 2020 explorer cruise, and it still shows the $158 T&F number. Sounds like they added the two T&F numbers together to get the amount they quoted to you.

 

The T&F aren't price protected, but they shouldn't be added together either.

Edited May 22, 2020 by orville99

[Jimbo]

29 minutes ago, orville99 said:

Went out to RCL's website and did a dummy booking for Harmony for that date in 2021. Also did a dummy booking for your 2020 explorer cruise, and it still shows the $158 T&F number. Sounds like they added the two T&F numbers together to get the amount they quoted to you.

 

The T&F aren't price protected, but they shouldn't be added together either.

Like I said I didn't get the official new confirmation yet....................but I did however get an email from te cruise agency saying  my payment was due for the Explorer of teh Seas sailing, I sent an email back to them this morning saying we L & S it last week.............no longer on that sailing.............I then checked on the RCCL site on Mycruises and it has us on Harmoney in 2021.

 

Cruise Agency is located in NY and they are all working from home.........So  I think all the documation department is messed up at the moment, Just have to keep an eye I things I guess until they get this all sorted out.

[orville99]

1 hour ago, Jimbo said:

Like I said I didn't get the official new confirmation yet....................but I did however get an email from the cruise agency saying  my payment was due for the Explorer of the Seas sailing, I sent an email back to them this morning saying we L & S it last week.............no longer on that sailing.............I then checked on the RCCL site on Mycruises and it has us on Harmony in 2021.

 

Cruise Agency is located in NY and they are all working from home.........So  I think all the documentation department is messed up at the moment, Just have to keep an eye I things I guess until they get this all sorted out.

Hope you get everything worked out to your satisfaction. We did ours directly with the RCL D+ desk, and received the booking confirmation email while we were still on the phone with the agent. I'd do a screen grab of the RCL booking engine screen that shows what the true costs should be so you have something to show the TA if their invoice is different.