Medallion App Updated and Working Now

[katisdale]

That does not work for me. "Travel Documents" is non-existent in my sorry app. SIGH. I also cannot change the emergency contact, cannot accept the risk form, cannot update the health data, cannot chose an arrival/departure time and it turns my hearing aids off. I was able to order medallions and chose a dining time. This app is such a disappointment! Our banking, airline, hearing aid and other apps work seamlessly. Perhaps Princess needs to walk away from this app until such time as it actually works.

[phabric]

My May 2022 cruise is paid in full.

 

Under Travel, mine only shows -

Security photo 🟢✔️
Profile photo 🟢✔️
Pin code 🟢✔️
 

Nothing else.  Where do you put passport information?

 

Is it because it is too early?

[Tedferg]

16 minutes ago, dreaminofcruisin said:

The app scans....has you take a picture of it.

Thanks worked just as you said - a little delay getting to Scan section but worked fine.

[Thrak]

1 hour ago, davemorton said:

I still have not worked out where to put my passport details in. 

 

It's in the section that doesn't work at all for me...

[ehogan]

I dont know if this should make a difference but I have the app on my ipad, 

and all seems to be ok.  We were on a medallion cruise in Sept.2019 and entered all our required info then.   For our June 2022 cruise all the info is there again (passports, photos etc).  Also, our dining preference for this cruise popped up…we had booked before they switched to MC access only.

 

Maybe ipad?  Maybe just luck?

 

I am not planning to carry my phone or ipad around on the ship.  Last time the medallion worked for anything I needed.  Hopefully the same for June.

 

couldnt see any facility for booking shorex…only thru personalizer?

[memoak]

53 minutes ago, phabric said:

My May 2022 cruise is paid in full.

 

Under Travel, mine only shows -

Security photo 🟢✔️
Profile photo 🟢✔️
Pin code 🟢✔️
 

Nothing else.  Where do you put passport information?

 

Is it because it is too early?

I am seeing the same thing for my January cruise - shows a not of required above those 3 check marks.  I can only assume that l my current registered passport information is located somewhere in their records

[Italy52]

What is a Pin code???????  I don't remember having one of those --- could of had one on one of my previous Medallion cruises just don't remember.  How do I find out what the code is?  See, this is what happens when one takes cruises that are not Medallion-related.

[phabric]

29 minutes ago, Italy52 said:

What is a Pin code???????  I don't remember having one of those --- could of had one on one of my previous Medallion cruises just don't remember.  How do I find out what the code is?  See, this is what happens when one takes cruises that are not Medallion-related.

In Canada, when using your credit card at a store, you put your card in the machine then you need put in your 4 number pin code.  When you purchase at one of the stores on the ship, you put your pin code on the machine recognizes you.

 

If you have forgotten your pin code, you can change it.

Edited June 17, 2021 by phabric

[ceilidh1]

20 minutes ago, Italy52 said:

What is a Pin code???????  I don't remember having one of those --- could of had one on one of my previous Medallion cruises just don't remember.  How do I find out what the code is?  See, this is what happens when one takes cruises that are not Medallion-related.

We have set up a pin code on past medallion cruises - if you used the screens on the ship, etc, it would ask for the pin code so they knew it was you.

[phabric]

33 minutes ago, memoak said:

I am seeing the same thing for my January cruise - shows a not of required above those 3 check marks.  I can only assume that l my current registered passport information is located somewhere in their records

I logged out of my MC then used my cabin mate’s log in.  It logged in with her information.

 

On my log in, I only have  under Travel - 

security photo🟢✔️
profile photo🟢✔️
pin code 🟢✔️
Nothing else shows up.

 

On my cabin mate’s -

everything shows up under Travel - 

🟢✔️except for COVID, Health, Method of Pay

No passport information

I was able to order Medallions for both to be picked up at port

I tried to add her Method of Pay and it freezes 

 

Strange that 2 people with the same booking #, only 1 person can complete the log in information 

 

[Mt Lassen]

I've tried scanning my passport several times without success. The app says scan successful, but it still indicates that I need to add my travel documents. Am I missing a step. It seems pretty straight forward.

[dreaminofcruisin]

2 hours ago, katisdale said:

That does not work for me. "Travel Documents" is non-existent in my sorry app. SIGH. I also cannot change the emergency contact, cannot accept the risk form, cannot update the health data, cannot chose an arrival/departure time and it turns my hearing aids off. I was able to order medallions and chose a dining time. This app is such a disappointment! Our banking, airline, hearing aid and other apps work seamlessly. Perhaps Princess needs to walk away from this app until such time as it actually works.

 

2 hours ago, phabric said:

My May 2022 cruise is paid in full.

 

Under Travel, mine only shows -

Security photo 🟢✔️
Profile photo 🟢✔️
Pin code 🟢✔️
 

Nothing else.  Where do you put passport information?

 

Is it because it is too early?

 

All I can guess is that both of you have old versions of the app? 

Are you seeing the 2 blue circles on the first page---one with the Clock, Plate, Spoon and Fork and the other with a Calendar? If not, I would delete Ocean Medallion and also a stand alone Ocean Ready app if you have that 'hanging around' from your last cruise, Then I would try and reload it from Google Play or whatever the iPhone one is.... Disclaimer....I have no idea if this will make it better or worse, so please don't blame me whatever happens....just a suggestion...🙃

 

Also, earlier in this thread, people have been talking about being told a new version is coming out over the weekend, so you may want to just wait and try next week.

Good Luck!

Edited June 17, 2021 by dreaminofcruisin

[Croooser]

Radiqal Gaming

 

If I go into the app to reserve specialty dining, it wants payment - fair enough. In the past I entered CC info into the Personalizer but that's no longer an optio I believe. The authorization disclosure in  the MC app is for Radiqal Gaming. A little online research shows that this appears to be a small SW development shop that has worked on Carnival Corp's Casino Management and Accounting System.

 

It would appear that Princess is using this as the payment system tied to the MC app?

 

Anyone know if this is the case? Is this a recent change?

[dreaminofcruisin]

Princess is 'messing around' with data.

Today, suddenly a cruise showed up for August that was cancelled and had (correctly) disappeared in my online Personalizer. Sheesh----I sure hope that doesn't screw up my app---which seemed to be working better for me than for many of you.... 🥴

[travlngar]

3 minutes ago, dreaminofcruisin said:

Princess is 'messing around' with data.

Today, suddenly a cruise showed up for August that was cancelled and had (correctly) disappeared in my online Personalizer. Sheesh----I sure hope that doesn't screw up my app---which seemed to be working better for me than for many of you.... 🥴

The exact thing happened yesterday on my MC app for a long ago cancelled cruise. As stated on an earlier post that hopefully these cancelled cruises are going to be removed this weekend as they are working out these bugs.

[memoak]

1 hour ago, memoak said:

I am seeing the same thing for my January cruise - shows a not of required above those 3 check marks.  I can only assume that l my current registered passport information is located somewhere in their records

Should have said a  note of required - can I assume nothing else is required besides making final payment and doing the health thing

[nobog]

Just looked at our booking summary on the Princess web site for our March 2022 and it says:

Check-In With the MedallionClass™ App (coming soon)

[azbirdmom]

3 minutes ago, nobog said:

Just looked at our booking summary on the Princess web site for our March 2022 and it says:

Check-In With the MedallionClass™ App (coming soon)

 

Some people show that in the Personalizer.  While I have this showing for my 4 upcoming cruises:

 

[nobog]

Mine shows that also - there appears to be a difference from the Summary Tab and the Check-in tab.

 

edit; the check in tab on my page also says:

Coming Soon – use the Medallion app’s Travel Checklist to complete the following required information to expedite your arrival experience:  (so that's odd)

Edited June 17, 2021 by nobog

[phabric]

9 minutes ago, dreaminofcruisin said:

 

 

All I can guess is that both of you have old versions of the app? 

Are you seeing the 2 blue circles on the first page---one with the Clock, Plate, Spoon and Fork and the other with a Calendar? If not, I would delete Ocean Medallion and also a stand alone Ocean Ready app if you have that 'hanging around' from your last cruise, Then I would try and reload it from Google Play or whatever the iPhone one is.... Disclaimer....I have no idea if this will make it better or worse, so please don't blame me whatever happens....just a suggestion...🙃

 

Also, earlier in this thread, people have been talking about being told a new version is coming out over the weekend, so you may want to just wait and try next week.

Good Luck!

I have Apple IPad,  I have MedallionClass Class on it.

When I log in under my Log In, Under Travel Personnel Information - only my Security Photo, Profile Photo, Pin Code show up.

 

On the same Ipad, same MedallionClass App, I can log into my cabin mate (same booking number), under Travel Personnel everything shows up 🟢✔️Except for COVID, passport,  and Health.  I was able to order both Medallions to be shipped to the port.

 

Both have passport information listed under Profile on Princess site.

 

 

[memoak]

1 hour ago, dreaminofcruisin said:

 

 

All I can guess is that both of you have old versions of the app? 

Are you seeing the 2 blue circles on the first page---one with the Clock, Plate, Spoon and Fork and the other with a Calendar? If not, I would delete Ocean Medallion and also a stand alone Ocean Ready app if you have that 'hanging around' from your last cruise, Then I would try and reload it from Google Play or whatever the iPhone one is.... Disclaimer....I have no idea if this will make it better or worse, so please don't blame me whatever happens....just a suggestion...🙃

 

Also, earlier in this thread, people have been talking about being told a new version is coming out over the weekend, so you may want to just wait and try next week.

Good Luck!

I have the new app with the Food Option and Calendar - when I look at my profile in Princess.com it shows my current passport which does not expire till 2027.  My guess is that is why it is not asking for it since they already have the correct information.  Many other things also copied over like emergency contacts.  I am betting that this will all work out in the end.  Just make sure to get all required items in travel checklist and they green check marks, order the medallion and do the health check prior to cruising and I will be you will be ok

[Moondogy]

Well...my app is starting to work a little better....I found a bunch of the old ocean apps from the start of medallion cruises and deleted them awhile ago, but forgot to restart the devices...duh! after restarting the device I now can access most of the stuff. It remembers a lot of the stuff from past cruises. even though I can't see it. The biggest thing I see is it says my Alaskan cruise 8/28/22 is leaving from S. Hampton....I can't wait to see that airfare 😨

[roamerfromtexas]

If I enter the app with my sign in and password, It also just show my pictures and pin (iPad).  However, under my spouse’s password my pictures, pin, passport, etc. also appear as does his info.  Maybe  because will are booked under the same booking number?  

 

[Steelers36]

4 hours ago, dreaminofcruisin said:

Today, suddenly a cruise showed up for August that was cancelled and had (correctly) disappeared in my online Personalizer.

Me too.

[Steelers36]

3 hours ago, phabric said:

I have Apple IPad,  I have MedallionClass Class on it.

When I log in under my Log In, Under Travel Personnel Information - only my Security Photo, Profile Photo, Pin Code show up.

 

On the same Ipad, same MedallionClass App, I can log into my cabin mate (same booking number), under Travel Personnel everything shows up 🟢✔️Except for COVID, passport,  and Health.  I was able to order both Medallions to be shipped to the port.

 

Both have passport information listed under Profile on Princess site.

 

 

Wowee, Zowee!! Whadya know?!  I had logged in as my wife a while back and nothing going on.  So, I tried it again and what a surprise!!  Everything is there!!  The Personal Info.  The Passage Contract & Covid-19 Risk Acceptance (incomplete), Travel Docs, Security Photo, Profile Photo.  We have been on Medallion Class before, so all was there and GREEN, except the doc acceptance and I could do that and also flip to my photo and do that. 

 

We have three Green checks in Blue Lane now.  Understandably, it is too soon for Boarding Groups for OCT 2022 and of course the Health Form.

 

I cannot believe I was this dumb before, but it clicks now.  I have ALWAYS been the first listed passenger for our cruises as I do all the travel arrangements and deal with Princess, etc.  But they have swapped things in the app when they loaded our voyages and she must be the lead.  So it is her login that controls everything and I am the spouse along for the ride - which is all backasswards. 

 

So, I will see if I can get that corrected.  Now, I have no idea how long this might have been working logging in as her because it didn't help back a while ago.