Rare xpcdoojk Posted February 2, 2023 #1 Share Posted February 2, 2023 When I go to my cruise planner and log in, it shows my future sailings, but it is showing this Crown & Anchor® Society #************* StatusPoints !Sorry, we’re unable to display your loyalty status and points right now. Please check back later. Instead of my Diamond Plus status and the points. It has been doing this for a while. Anyone else experiencing this? jc Link to comment Share on other sites More sharing options...
firefly333 Posted February 2, 2023 #2 Share Posted February 2, 2023 There are numerous threads lately on this. Last one I read said to go remove your crown and anchor number and put it back in lol. Beyond me. Mine has been this way for weeks. @Ourusualbeachknows how. Beyond my ability 1 Link to comment Share on other sites More sharing options...
retiredgram Posted February 2, 2023 #3 Share Posted February 2, 2023 Had this problem the other day. I can't find my post, but it is an easy fix. Hopefully the person who posted fix wil see this and respond. Link to comment Share on other sites More sharing options...
retiredgram Posted February 2, 2023 #4 Share Posted February 2, 2023 (edited) On 1/31/2023 at 1:17 PM, little britain said: Here's the way to fix it... Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it. Edited February 2, 2023 by retiredgram 7 Link to comment Share on other sites More sharing options...
Rare xpcdoojk Posted February 2, 2023 Author #5 Share Posted February 2, 2023 Thanks I fixed it. How can inputting the same information already in a field fix something? Never underestimate RC’s IT departments ability…… jc 2 1 Link to comment Share on other sites More sharing options...
nyc12345 Posted February 2, 2023 #6 Share Posted February 2, 2023 32 minutes ago, retiredgram said: On 1/31/2023 at 1:17 PM, little britain said: Here's the way to fix it... Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it. Thanks, it worked. Doesn't make any sense that pasting the same number would fix this error, but their IT department is not known for making sense... 1 Link to comment Share on other sites More sharing options...
The Fun Researcher Posted February 2, 2023 #7 Share Posted February 2, 2023 (edited) 58 minutes ago, retiredgram said: On 1/31/2023 at 1:17 PM, little britain said: Here's the way to fix it... Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it. That worked. Thanks!! Was hoping that it would magically say I'm Diamond, but alas, still Emerald. 🤣 Need our March cruise on the Anthem to get there. Can't come soon enough. 🙂 Edited February 2, 2023 by The Fun Researcher 1 Link to comment Share on other sites More sharing options...
Peachy59 Posted February 2, 2023 #8 Share Posted February 2, 2023 1 hour ago, retiredgram said: On 1/31/2023 at 1:17 PM, little britain said: Here's the way to fix it... Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your upcoming cruises. This should fix it. Thanks! Fixed mine too! 1 Link to comment Share on other sites More sharing options...
CynBeth6 Posted February 2, 2023 #9 Share Posted February 2, 2023 Thank you for the info it fixed mine as well! 1 Link to comment Share on other sites More sharing options...
RoperDK Posted February 3, 2023 #10 Share Posted February 3, 2023 Lol, who knew. Thanks. Fixed. 🤣 1 Link to comment Share on other sites More sharing options...
bethco Posted February 3, 2023 #11 Share Posted February 3, 2023 (edited) That fixed it, but now I have 0 upcoming cruises. Logged out and back in and all was restored! Hooray Edited February 3, 2023 by bethco 1 Link to comment Share on other sites More sharing options...
Rare JamesEM Posted February 3, 2023 #12 Share Posted February 3, 2023 15 hours ago, retiredgram said: On 1/31/2023 at 1:17 PM, little britain said: Here's the way to fix it... Login in to your cruise page. Then click on your Initials in the top right corner, then profile, my loyalty. Then take Your Crown & Anchor number out, type it back in and click save. Then go back to your coming cruises. This should fix it. Thanks, your fix worked. Link to comment Share on other sites More sharing options...
Sunshine3601 Posted February 3, 2023 #13 Share Posted February 3, 2023 Worked for us too. Just wierd having to do that. Computers Uggghhh! Link to comment Share on other sites More sharing options...
Preziosa Posted February 3, 2023 #14 Share Posted February 3, 2023 I Don t see initials in the top to right....... Link to comment Share on other sites More sharing options...
Biker19 Posted February 3, 2023 #15 Share Posted February 3, 2023 3 minutes ago, Preziosa said: I Don t see initials in the top to right....... Not initials but the person icon. Link to comment Share on other sites More sharing options...
Preziosa Posted February 3, 2023 #16 Share Posted February 3, 2023 Thank you it works on the mobilephone and not on the Ipad. now I see my points. Link to comment Share on other sites More sharing options...
LadyZolt Posted February 4, 2023 #17 Share Posted February 4, 2023 I think this works because when you delete the number and re-enter it, you then have to hit "save" and that forces the computer to refresh the info. It cannot tell that the number is identical to what it was, and so it updates it and that results in the correct points and C&A level displaying again. 1 Link to comment Share on other sites More sharing options...
Coolhand Posted February 4, 2023 #18 Share Posted February 4, 2023 Thanks everyone for the fix! Link to comment Share on other sites More sharing options...
ampfadvisor Posted February 4, 2023 #19 Share Posted February 4, 2023 Just happened onto this thread. My points and status hadn’t been showing for several weeks. They are now! We r cruising on Adventure of the Seas a week from today 1 Link to comment Share on other sites More sharing options...
baileymouse Posted February 4, 2023 #20 Share Posted February 4, 2023 I had this problem, used the fix listed above, but found out later that Royal had changed everyone's email address to mine. When I say everyone I mean friends I've cruised with in the past, the friend of a friend who is cruising with that friend (and not me) in the future, and my daughter. It was hilarious but frustrating. I was getting emails for my friend's upcoming cruise, telling me to buy the packages. It took a few calls and numerous holds but I finally got it straightened out (I think). Link to comment Share on other sites More sharing options...
Snoopycollector Posted February 4, 2023 #21 Share Posted February 4, 2023 I was happy to see that I'm not the only one - but when I tried this, I can't save the lack of information!! I can see a "progress bar" across the top of the browser (tried 2 different) and it just stops about 3/4 of the way... if I hit the left arrow to go back, it asks me if I want to save changes but I click yes and nothing happens. I have been getting Celebrity emails addressed to my dad in the same email account, and I'm the contact for our family cruise in March. (3 rooms) Any suggestions ? Thanks Sandy Link to comment Share on other sites More sharing options...
molly361 Posted February 4, 2023 #22 Share Posted February 4, 2023 Does it really matter if they are not showing up online? Link to comment Share on other sites More sharing options...
Ourusualbeach Posted February 4, 2023 #23 Share Posted February 4, 2023 1 minute ago, molly361 said: Does it really matter if they are not showing up online? I doubt it 1 Link to comment Share on other sites More sharing options...
Big_G Posted February 4, 2023 #24 Share Posted February 4, 2023 Mine must have fixed itself. It was missing a couple of days ago and didn't have time to bother with it. Now it's back. Link to comment Share on other sites More sharing options...
Snoopycollector Posted February 4, 2023 #25 Share Posted February 4, 2023 I've been "shopping" for a cruise both on RCL and X websites - putting my number in but not seeing any discounts applied.... so -- I kinda want to fix it. Link to comment Share on other sites More sharing options...
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