~Jewels Posted October 17, 2023 #26 Share Posted October 17, 2023 Disingenuous and completely out of touch. Not to mention a complete disregard of passenger intelligence. Misinformation at its worst. 3 Link to comment Share on other sites More sharing options...
ISABELLA Posted October 17, 2023 #27 Share Posted October 17, 2023 (edited) 19 hours ago, NMTraveller said: I feel dumber for having watched. I have never heard so much BS and obfuscating from Laura... She would make a good politician though. Agreed. Looks too rehearsed. It felt like I just watched WH briefing. 😉 Edited October 17, 2023 by ISABELLA 6 Link to comment Share on other sites More sharing options...
Lastdance Posted October 17, 2023 #28 Share Posted October 17, 2023 (edited) It is not that difficult to know that speaking out of both sides of one’s mouth is a real disconnect, not to mention very insulting to many long-time cruisers. The bottom line is that customers will determine where their hard-earned money is spent. I have heard smooth talkers throughout my life, but this was not even somewhat convincing to me. So, I requested these changes in food quality, ship itinerary, extra charges, decrease/shift in services, along with gratuities being removed and very high prices. Maybe this is just a dream and the real Celebrity spokesperson/president will be revealed soon. Of course, Celebrity is a business and has every right to make one believe that what you see is actually what you want! My next cruise is on Beyond, 12/01/23...only time will tell how I feel about the changes. However, I can hope that I wake up and love the product that I have enjoyed for so many years...TBD Edited October 17, 2023 by Lastdance 2 Link to comment Share on other sites More sharing options...
zitsky Posted October 18, 2023 #29 Share Posted October 18, 2023 Any business succeeds because of the executives, the employees AND the customers. If you really want to go there, it belongs to the shareholders. Link to comment Share on other sites More sharing options...
sixpackeddie Posted October 19, 2023 #30 Share Posted October 19, 2023 On 10/17/2023 at 10:18 AM, ~Jewels said: Disingenuous and completely out of touch. Not to mention a complete disregard of passenger intelligence. Misinformation at its worst. Yes, unfortunately most passengers don’t realize this. Link to comment Share on other sites More sharing options...
deliver42 Posted October 19, 2023 #31 Share Posted October 19, 2023 The pillow soft questions didn't help either. Link to comment Share on other sites More sharing options...
zitsky Posted October 19, 2023 #32 Share Posted October 19, 2023 4 minutes ago, deliver42 said: The pillow soft questions didn't help either. Well at least she didn’t practice her answers. You could see how sincere she was! 😂 1 Link to comment Share on other sites More sharing options...
Orator Posted October 19, 2023 #33 Share Posted October 19, 2023 (edited) They need to reactivate CelebrityCruiser for treads like this and answer some of the questions and perhaps misinformation. CelebrityCruiser was the screen name on this board for a Celebrity staff member who reviewed this and other social media platforms to give advice and correct information. Edited October 19, 2023 by Orator 7 Link to comment Share on other sites More sharing options...
Rare NMTraveller Posted October 19, 2023 #34 Share Posted October 19, 2023 16 minutes ago, Orator said: They need to reactivate CelebrityCruiser for treads like this and answer some of the questions and perhaps misinformation. CelebrityCruiser was the screen name on this board for a Celebrity staff member who reviewed this and other social media platforms to give advice and correct information. Agreed. CelebrityCruiser should come back. At least Laura would get one vote in the poll. Link to comment Share on other sites More sharing options...
cruisefam38 Posted October 19, 2023 #35 Share Posted October 19, 2023 I was neither edified or entertained by watching that Q&A. However, my thoughts and opinions regarding Celebrity leadership are crystalizing. Link to comment Share on other sites More sharing options...
ldubs Posted October 19, 2023 #36 Share Posted October 19, 2023 On 10/17/2023 at 7:18 AM, ~Jewels said: Disingenuous and completely out of touch. Not to mention a complete disregard of passenger intelligence. Misinformation at its worst. Well, if she is truly out of touch, then probably not disingenuous. 😄 To me it was just an attempt at damage control that didn't go very well. Would have been better simply acknowledging (instead of trying to counter) customer feedback. 1 Link to comment Share on other sites More sharing options...
ISABELLA Posted October 19, 2023 #37 Share Posted October 19, 2023 I laughed at her comment that they listen to the customers...... Yes - we want a beach day where it might cost few hundred dollars to have a special chair. Yes- we want to pay for a steak and lobster in MDR. Yes - we want warm, not hot food. Yes - we don't want butler. Yes - we want pay for cookies. Yes - we want even more limited beverage variety. what else do we want? - higher prices, less product Somebody should have explained to her what made Celebrity preferred line in the past. 7 1 Link to comment Share on other sites More sharing options...
Orator Posted October 19, 2023 #38 Share Posted October 19, 2023 5 minutes ago, ISABELLA said: I laughed at her comment that they listen to the customers...... Yes - we want a beach day where it might cost few hundred dollars to have a special chair. Yes- we want to pay for a steak and lobster in MDR. Yes - we want warm, not hot food. Yes - we don't want butler. Yes - we want pay for cookies. Yes - we want even more limited beverage variety. what else do we want? - higher prices, less product Somebody should have explained to her what made Celebrity preferred line in the past. What we get is what people are willing to include in their experience. People are booking, especially Suites at what I feel is to me outrageous prices, but that being said, Celebrity would be fools(and they're not) to get less than the market will allow. The passengers who continue to book are most responsible for the decline in service and the rising prices. The market determines price! 1 Link to comment Share on other sites More sharing options...
ISABELLA Posted October 19, 2023 #39 Share Posted October 19, 2023 2 minutes ago, Orator said: What we get is what people are willing to include in their experience. People are booking, especially Suites at what I feel is to me outrageous prices, but that being said, Celebrity would be fools(and they're not) to get less than the market will allow. The passengers who continue to book are most responsible for the decline in service and the rising prices. The market determines price! You are correct - there are always be somebody to book a cruise.. And X will charge high prices as long as people will be willing to pay till they start to compare. That is what we did. AQ was $6500 for 9 days Carib cruise and NCL Haven was $5700 for 9 days Carib. We would not sail on NCL in the regular cabin. I consider myself a very loyal fan of X ( Elite Plus) and so far we never had a bad cruise. Sailing in November will be a check mark for us. We have no cruises booked with X. We did tried NCL Haven and loved it, so there are options. Link to comment Share on other sites More sharing options...
Rare hcat Posted October 19, 2023 #40 Share Posted October 19, 2023 the destruction of a beautiful natural place like Coco Cay is the new X..and the new Pres was the driving force. No Poll Needed! 1 Link to comment Share on other sites More sharing options...
Oville Posted October 19, 2023 #41 Share Posted October 19, 2023 1 hour ago, hcat said: the destruction of a beautiful natural place like Coco Cay is the new X..and the new Pres was the driving force. No Poll Needed! Hasn’t Coco Cay always been more of a Royal destination not so much Celebrity? 2 1 Link to comment Share on other sites More sharing options...
zitsky Posted October 19, 2023 #42 Share Posted October 19, 2023 2 hours ago, Orator said: What we get is what people are willing to include in their experience. People are booking, especially Suites at what I feel is to me outrageous prices, but that being said, Celebrity would be fools(and they're not) to get less than the market will allow. The passengers who continue to book are most responsible for the decline in service and the rising prices. The market determines price! I did not realize that I set the price for my Sky Suite. You mean to say I can reduce my payment by 50%? I booked a Sky Suite because of amenities promised. I didn’t realize that I made the decision to remove benefits. Link to comment Share on other sites More sharing options...
Rare hcat Posted October 19, 2023 #43 Share Posted October 19, 2023 1 hour ago, Oville said: Hasn’t Coco Cay always been more of a Royal destination not so much Celebrity? basically yes..but we heard she was the driving force. It was natural and mostly unspoiled, even with cruisers able to visit for beach, sea shelling, snorkel and lunch buffet ..Now looks like Coney Isand Apparently X will.use it til they get their own special island Link to comment Share on other sites More sharing options...
Rare NutsAboutGolf Posted October 19, 2023 #44 Share Posted October 19, 2023 She's only the president, not also the CEO like LLP was. Pure speculation that it's the parent company which is run by a former CFO calling the shots and Laura just implements them at the operational level Some of her first cutbacks under Laura's watch: Metal cans of water were being phased out Cheesecake and Chocolate cake were removed as everyday items from the MDR/Blu menu Link to comment Share on other sites More sharing options...
ISABELLA Posted October 20, 2023 #45 Share Posted October 20, 2023 The cutbacks will continue as long as customer will allow. If people continue complaining, but still booking, nothing will improve. 3 Link to comment Share on other sites More sharing options...
Loracpin2 Posted October 20, 2023 #46 Share Posted October 20, 2023 Based on all your very informative comments, I'm concerned that our upcoming January Apex sailing might definitely not be the same fantastic Celebrity experiences that got us to Elite+ status and, as a result, might very well be our last Celebrity experience!! Link to comment Share on other sites More sharing options...
cruisefam38 Posted October 20, 2023 #47 Share Posted October 20, 2023 9 hours ago, Loracpin2 said: might very well be our last Celebrity experience!! We have a cruise on the books for next spring, and we are hoping the poorly conceived and executed changes will be revert back to a quality product grounded in good service. In other words, past the commotions and after the dust has settled, we too hope we still recognize Celebrity Cruise Line. 1 Link to comment Share on other sites More sharing options...
CulverCityCruisers Posted October 20, 2023 #48 Share Posted October 20, 2023 Going on Eclipse in a few days and if it is anything like Summit was earlier this year we will seriously consider cancelling our spring 2025 B2B. Already have started to look elsewhere and have booked 3 Windstar cruises. X was always our favorite, but the decline in food has been dramatic in both dinning room and buffet. Staff is wonderful, but those poor souls are running around like crazy and just trying to get through their days. Ver sad what has happened overall IMHO 3 Link to comment Share on other sites More sharing options...
tfred Posted October 20, 2023 #49 Share Posted October 20, 2023 I would love to see the % of pax who are new cruisers now. My guess is that it is higher than you think. I look at X FB pages and there many new cruisers asking the usual new cruise questions X et al are trying to replicate the land based resort experience. That experience doesnt include OBC or free anything. Stay at any Marriott resort and see what the experience is - expensive, no entertainment, with very few freebies unless you are a very high status person (and even then there isnt much) It is easy to spend upwards of $1k/night with just a standard room. BTW - those land resorts are jammed with people Cruise Critic is comprised of long term cruisers who want much of what they had before - way before. New people have no idea of yesteryear and if X can follow the land resort model they won't care or know what it used to be like. 3 1 Link to comment Share on other sites More sharing options...
lovecruzin Posted October 20, 2023 #50 Share Posted October 20, 2023 Where can we see the results of the poll? Link to comment Share on other sites More sharing options...
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