Beachin2 Posted April 19, 2020 #1 Share Posted April 19, 2020 Since everything is in complete disarray anyway, is now the right time for RC to bite the bullet and make substantive changes to the C&A loyalty program/tiers/points/....? The existing program certainly doesn't seem sustainable - that has been discussed here for years? What better time to bite the bullet than now? (Aren't you glad it isn't a tipping thread?) 1 1 1 Link to comment Share on other sites More sharing options...
firefly333 Posted April 19, 2020 #2 Share Posted April 19, 2020 I think this would be the absolute worse time to change tiers so they are harder to achieve and make people upset. They need bookings, not something making loyal pax angry. 16 1 1 Link to comment Share on other sites More sharing options...
Rare John&LaLa Posted April 19, 2020 #3 Share Posted April 19, 2020 Didn't realize it was broken 26 2 3 Link to comment Share on other sites More sharing options...
not-enough-cruising Posted April 19, 2020 #4 Share Posted April 19, 2020 24 minutes ago, Beachin2 said: Since everything is in complete disarray anyway, is now the right time for RC to bite the bullet and make substantive changes to the C&A loyalty program/tiers/points/....? The existing program certainly doesn't seem sustainable - that has been discussed here for years? What better time to bite the bullet than now? (Aren't you glad it isn't a tipping thread?) Who will be the first ones to return? Fan-Boys like us Let’s revamp the loyalty program and alienate the people that will carry us through? don’t think so 10 1 Link to comment Share on other sites More sharing options...
sailormoon1 Posted April 19, 2020 #5 Share Posted April 19, 2020 What and when are tiers/points being changed? Link to comment Share on other sites More sharing options...
bouhunter Posted April 19, 2020 #6 Share Posted April 19, 2020 They have enough to deal with. As do customers dealing with existing reservations or considering future cruises. It would be foolish to mess with C&A until everything is sorted out. 4 Link to comment Share on other sites More sharing options...
nelblu Posted April 19, 2020 #7 Share Posted April 19, 2020 49 minutes ago, Beachin2 said: Since everything is in complete disarray anyway, is now the right time for RC to bite the bullet and make substantive changes to the C&A loyalty program/tiers/points/....? The existing program certainly doesn't seem sustainable - that has been discussed here for years? What better time to bite the bullet than now? (Aren't you glad it isn't a tipping thread?) This topic is just as bad. 4 2 Link to comment Share on other sites More sharing options...
NCMtnBoys Posted April 19, 2020 #8 Share Posted April 19, 2020 Yep, I would be upset if they changed it now. I have 160 points. Long before this pandemic I booked three cruises... one for January 2020 (8 nights in a JS), one for October 2020 (7 nights) and one for January 2021 (5 nights in a JS) that would get me to 175 points, and Diamond Plus. I took the January cruise which brought me up to 160 points. My bookings were calculated and decisive in order to get me to Diamond Plus within the next year since I was getting close. All along I've been saying to people 'I hope they don't make changes to the program before I can get to Diamond Plus, since I know that's attainable for me at this point, and I know I'll never get to Pinnacle'. My first cruise was 20 years ago this month. It's taken me awhile because I've sailed other lines besides Royal Caribbean also. But once I knew I was getting close to Diamond Plus, I committed to booking/sailing only Royal Caribbean so I could, finally, get there. Now, one bump in the road to my goal... recently I changed my October 2020 cruise from a regular booking to a casino promotion. I paid a small supplement to upgrade from the complimentary oceanview cabin to an oceanview balcony cabin and saved around $1500. However, the casino agent I spoke with was unsure whether I would still receive the C&A points using the casino promotion. She said they had put in a question to C&A and was still awaiting an answer. So I may still not make it by January 2021 anyway, and will have to book something else beyond that. Then there's the question whether these sailing will even occur anyway, with all that's going on. I'm close to Diamond Plus and if they do change the program and put Diamond Plus further out of my reach, it just means I won't go out of my way to strictly sail Royal Caribbean to continue to work toward that level. I'll vary my sailings among other cruise lines as I've done the last 20 years. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted April 19, 2020 #9 Share Posted April 19, 2020 46 minutes ago, John&LaLa said: Didn't realize it was broken Exactly. The only ones who think it is broken are those that don’t have access to the same lounges that they once had access to. Why would Royal care, upper members keep coming back regardless. 13 1 Link to comment Share on other sites More sharing options...
DaniDanielle Posted April 19, 2020 #10 Share Posted April 19, 2020 Now is definitely not the time. 2 Link to comment Share on other sites More sharing options...
Starry Eyes Posted April 19, 2020 #11 Share Posted April 19, 2020 Well, they could easily give a name to the 340-350 point shadow level...they already provide the benefits at that point, so there is no significant extra cost in benefits. They certainly do not NEED to give that tier a name, but maybe naming it would motivate a few more people to aim for it...maybe. Beyond that, I do not know why they would mess with the program now. 2 Link to comment Share on other sites More sharing options...
ONECRUISER Posted April 19, 2020 #12 Share Posted April 19, 2020 1 hour ago, Beachin2 said: Since everything is in complete disarray anyway, is now the right time for RC to bite the bullet and make substantive changes to the C&A loyalty program/tiers/points/....? The existing program certainly doesn't seem sustainable - that has been discussed here for years? What better time to bite the bullet than now? (Aren't you glad it isn't a tipping thread?) Nope, not going happen. Besides this isnt the time. 2 Link to comment Share on other sites More sharing options...
AlohaLivin Posted April 19, 2020 #13 Share Posted April 19, 2020 RCL has already been going the wrong direction in terms of perks for those who had sunk lots of money into being loyal to the line, To be honest, it has made us think twice about having gone (almost) all in with RCL. You think they should go even further down that slope? I have no idea why anyone would think that’s a good idea, I certainly don’t. 4 1 Link to comment Share on other sites More sharing options...
sailormoon1 Posted April 20, 2020 #14 Share Posted April 20, 2020 Not worried about tier change. Worried about boarding and 1000 asymptomatic carriers cough on me. 🤒 2 Link to comment Share on other sites More sharing options...
tascoa Posted April 20, 2020 #15 Share Posted April 20, 2020 I doubt Royal will change their program before they start cruising again. The higher point cruisers will be the first to return. After things begin to normalize, I wouldn’t be surprised to see changes. The airlines changed their loyalty programs and the planes (before corona) were flying at capacity. Royal will need to find new revenue streams. It will probably become financially impossible to continue to allow 1/4 to 1/3 of the passengers on a ship to be given unlimited alcohol for three hours a night. 1 Link to comment Share on other sites More sharing options...
OHCruisinDad Posted April 20, 2020 #16 Share Posted April 20, 2020 6 hours ago, NCMtnBoys said: Yep, I would be upset if they changed it now. I have 160 points. Long before this pandemic I booked three cruises... one for January 2020 (8 nights in a JS), one for October 2020 (7 nights) and one for January 2021 (5 nights in a JS) that would get me to 175 points, and Diamond Plus. I took the January cruise which brought me up to 160 points. My bookings were calculated and decisive in order to get me to Diamond Plus within the next year since I was getting close. All along I've been saying to people 'I hope they don't make changes to the program before I can get to Diamond Plus, since I know that's attainable for me at this point, and I know I'll never get to Pinnacle'. My first cruise was 20 years ago this month. It's taken me awhile because I've sailed other lines besides Royal Caribbean also. But once I knew I was getting close to Diamond Plus, I committed to booking/sailing only Royal Caribbean so I could, finally, get there. Now, one bump in the road to my goal... recently I changed my October 2020 cruise from a regular booking to a casino promotion. I paid a small supplement to upgrade from the complimentary oceanview cabin to an oceanview balcony cabin and saved around $1500. However, the casino agent I spoke with was unsure whether I would still receive the C&A points using the casino promotion. She said they had put in a question to C&A and was still awaiting an answer. So I may still not make it by January 2021 anyway, and will have to book something else beyond that. Then there's the question whether these sailing will even occur anyway, with all that's going on. I'm close to Diamond Plus and if they do change the program and put Diamond Plus further out of my reach, it just means I won't go out of my way to strictly sail Royal Caribbean to continue to work toward that level. I'll vary my sailings among other cruise lines as I've done the last 20 years. I have always received my C&A points when on a Casino Royale comped or discounted cruise. I get the standard points and if I upgrade to a suite through CR, i get double suite points. 7 hours ago, Beachin2 said: Since everything is in complete disarray anyway, is now the right time for RC to bite the bullet and make substantive changes to the C&A loyalty program/tiers/points/....? The existing program certainly doesn't seem sustainable - that has been discussed here for years? What better time to bite the bullet than now? (Aren't you glad it isn't a tipping thread?) As said elsewhere, not going to happen. Why alienate their best customers? Plus, 26% of shoreside employees have been furloughed and I'll wager some of them were in the C & A Department. Link to comment Share on other sites More sharing options...
HBE4 Posted April 20, 2020 #17 Share Posted April 20, 2020 Yes. I should immediately be elevated to Pinnacle status. 5 2 Link to comment Share on other sites More sharing options...
Rare orville99 Posted April 20, 2020 #18 Share Posted April 20, 2020 16 hours ago, AlohaLivin said: RCL has already been going the wrong direction in terms of perks for those who had sunk lots of money into being loyal to the line, To be honest, it has made us think twice about having gone (almost) all in with RCL. You think they should go even further down that slope? I have no idea why anyone would think that’s a good idea, I certainly don’t. And yet, it is still the best loyalty program in the industry (by a long shot). Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 20, 2020 #19 Share Posted April 20, 2020 17 hours ago, John&LaLa said: Didn't realize it was broken Depends who one talks to or their current status. 2 1 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 20, 2020 #20 Share Posted April 20, 2020 17 hours ago, NCMtnBoys said: Yep, I would be upset if they changed it now. I have 160 points. Long before this pandemic I booked three cruises... one for January 2020 (8 nights in a JS), one for October 2020 (7 nights) and one for January 2021 (5 nights in a JS) that would get me to 175 points, and Diamond Plus. I took the January cruise which brought me up to 160 points. My bookings were calculated and decisive in order to get me to Diamond Plus within the next year since I was getting close. All along I've been saying to people 'I hope they don't make changes to the program before I can get to Diamond Plus, since I know that's attainable for me at this point, and I know I'll never get to Pinnacle'. My first cruise was 20 years ago this month. It's taken me awhile because I've sailed other lines besides Royal Caribbean also. But once I knew I was getting close to Diamond Plus, I committed to booking/sailing only Royal Caribbean so I could, finally, get there. Now, one bump in the road to my goal... recently I changed my October 2020 cruise from a regular booking to a casino promotion. I paid a small supplement to upgrade from the complimentary oceanview cabin to an oceanview balcony cabin and saved around $1500. However, the casino agent I spoke with was unsure whether I would still receive the C&A points using the casino promotion. She said they had put in a question to C&A and was still awaiting an answer. So I may still not make it by January 2021 anyway, and will have to book something else beyond that. Then there's the question whether these sailing will even occur anyway, with all that's going on. I'm close to Diamond Plus and if they do change the program and put Diamond Plus further out of my reach, it just means I won't go out of my way to strictly sail Royal Caribbean to continue to work toward that level. I'll vary my sailings among other cruise lines as I've done the last 20 years. What’s the D+ perk your looking for? Would you fill the same after CL’s are eliminated? What if the Diamond Club was restricted to Pinnacle’s only? Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 20, 2020 #21 Share Posted April 20, 2020 17 hours ago, Ourusualbeach said: Exactly. The only ones who think it is broken are those that don’t have access to the same lounges that they once had access to. Why would Royal care, upper members keep coming back regardless. What lounge is that? Asking for a friend ..... 2 Link to comment Share on other sites More sharing options...
Milwaukee Eight Posted April 20, 2020 #22 Share Posted April 20, 2020 16 hours ago, Starry Eyes said: Well, they could easily give a name to the 340-350 point shadow level...they already provide the benefits at that point, so there is no significant extra cost in benefits. They certainly do not NEED to give that tier a name, but maybe naming it would motivate a few more people to aim for it...maybe. Beyond that, I do not know why they would mess with the program now. What does one gain by adding a name at 340/350? Link to comment Share on other sites More sharing options...
Biker19 Posted April 20, 2020 #23 Share Posted April 20, 2020 12 minutes ago, Milwaukee Eight said: What does one gain by adding a name at 340/350? More post whoring on CC about it? 3 3 Link to comment Share on other sites More sharing options...
Lady Hudson Posted April 20, 2020 #24 Share Posted April 20, 2020 (edited) Not the time to make any changes to C & A. Why make anyone annoyed when you desire to bring folks back to sailing? Assuming the changes, of course, would make it harder, not easier, to achieve tier status not easier. 😀 Edited April 20, 2020 by Lady Hudson Link to comment Share on other sites More sharing options...
Rare island lady Posted April 20, 2020 #25 Share Posted April 20, 2020 You have got to kidding!! With all that is going on right now during this upset of the cruise industry...they should add that to their list of worries and tasks....by taking the time to change the C&A program? Haven't all of us already had enough upset? Not even close to being on their radar to do that. 5 1 Link to comment Share on other sites More sharing options...
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