ED49404 Posted May 25, 2021 #351 Share Posted May 25, 2021 I was having problems logging in and keep getting to have to change my password. When I went to change it, I found out that the website password requires a special character that my old password did not have. Link to comment Share on other sites More sharing options...
PrincessLuver Posted May 26, 2021 #352 Share Posted May 26, 2021 5 hours ago, ready2cruzagain said: Still can't login on laptop but at least now instead of telling me to create a new password I am getting this: We are currently experiencing technical difficulties.Please try again. When I emailed them about the problem today I just got a standard message: Hello and thank you for your email to the Princess Cruises Customer Relations Department. Due to the current unprecedented and evolving worldwide situation, we are experiencing a higher than normal volume. Please accept this response as an acknowledgement and confirmation that your email has been received. It will be reviewed and responded to in the order in which it was received. Please note that we are unable to process postal communications at this time. For those inquiring about voyage refunds, they are being handled manually and accurately in sailing date order priority. We are committed to providing our guests with the highest level of service. We appreciate your patience and look forward to serving you in the near future. Link to comment Share on other sites More sharing options...
Cruzinnana47 Posted May 26, 2021 #353 Share Posted May 26, 2021 3 hours ago, Steelers36 said: That was the plan - to have single/common login credentials for both Princess.com and Medallion Class. Think you're onto something...went through the same thing today as others have posted. Couldn't use my usual password for the website---tried many times---then changed my password to the same as I have on the Medallion app.....and VOILA! Guess that may have been Princess' MO all along....and here's the message that popped up on my screen when I successfully signed in with my "new password" on the Princess website: Good News! You can now use this account for both Princess.com and the MedallionClass™ app. Continue Learn more about Princess MedallionClass™ Guess that may have been Princess' MO all along... Would've been nice for Princess to tell us this to save a lot of aggravation and time. Link to comment Share on other sites More sharing options...
travellingnana Posted May 26, 2021 #354 Share Posted May 26, 2021 I can get into the website by ignoring the "you are locked out" messages and going to booked guests/manage booking so at least that's still there...but it's annoying. Thought I'd try adding the app back on my phone (I deleted it in 2020) to see if that helps, but the app store now tells me it isn't compatible with my phone. 🙃 Link to comment Share on other sites More sharing options...
Steelers36 Posted May 26, 2021 #355 Share Posted May 26, 2021 49 minutes ago, Cruzinnana47 said: Think you're onto something...went through the same thing today as others have posted. Couldn't use my usual password for the website---tried many times---then changed my password to the same as I have on the Medallion app.....and VOILA! Guess that may have been Princess' MO all along....and here's the message that popped up on my screen when I successfully signed in with my "new password" on the Princess website: Good News! You can now use this account for both Princess.com and the MedallionClass™ app. Continue Learn more about Princess MedallionClass™ Guess that may have been Princess' MO all along... Would've been nice for Princess to tell us this to save a lot of aggravation and time. Sorry to say, but Princess did say that and there were posts about it on CC. I think many folks got frustrated and then perhaps confused on how to resolve. It's nice to see more people are getting connected again, but there still may be some other issue(s). 2 Link to comment Share on other sites More sharing options...
srpilo Posted May 26, 2021 #356 Share Posted May 26, 2021 54 minutes ago, Cruzinnana47 said: Think you're onto something...went through the same thing today as others have posted. Couldn't use my usual password for the website---tried many times---then changed my password to the same as I have on the Medallion app.....and VOILA! Guess that may have been Princess' MO all along....and here's the message that popped up on my screen when I successfully signed in with my "new password" on the Princess website: Good News! You can now use this account for both Princess.com and the MedallionClass™ app. Continue Learn more about Princess MedallionClass™ Guess that may have been Princess' MO all along... Would've been nice for Princess to tell us this to save a lot of aggravation and time. Read previous posts... Many, including myself have changed our password and received the same message about the combined accounts, only to try and re log-in minutes later only to find the return to same "incorrect log-in" message. I personally have had limited success by continuing to change my password (to the same password over and over) and a few times that has admitted into my account, only to be denied yet again the next time I've tried At least for me, there's still has been no fix, but only the occasional fluke temporary success. Also called in yesterday, but only got the "party line" we're still working on it from the Princess phone rep.... Though it does look like based on some reports here that some progress might be being made -Fingers crossed it continues. Link to comment Share on other sites More sharing options...
starboardcruiser Posted May 26, 2021 #357 Share Posted May 26, 2021 I am one who has not been able to log in for over a week. I changed my password (to the existing password) early on and have given up after receiving the incorrect credentials message (though I continue to try to log in every day). I was rebooked from the Emerald in Alaska to the Majestic, and my PVP did not mention the new booking number when he called (I didn't think to ask until once we were off the phone). I have not ever downloaded any of the apps and am not eager to do so based on following along on the Medallion thread. Luckily, my mom has had no interruption in being able to log into her account (she had downloaded a prior iteration of the app, which I suspect may be relevant based on reading this thread). I have been able to keep an eye on my booking through the booking number she gave me (and I've since received an airfare advertisement that includes the new booking number, but I have not yet received a booking confirmation reflecting the revision to the sailing). I am organizing the travels for our group (and the date adjustment created a lot of logistical work), so it has been somewhat frustrating. It's good to know they are working on it, but I sympathize with people who need access to their account for information that is not connected to a booking number. Now that I have the new booking number, I can access both bookings through the workaround, but I would not have known the new booking number without someone having access to the main account. Link to comment Share on other sites More sharing options...
dog Posted May 26, 2021 #358 Share Posted May 26, 2021 5 hours ago, starboardcruiser said: I am one who has not been able to log in for over a week. I changed my password (to the existing password) early on and have given up after receiving the incorrect credentials message (though I continue to try to log in every day). I was rebooked from the Emerald in Alaska to the Majestic, and my PVP did not mention the new booking number when he called (I didn't think to ask until once we were off the phone). I have not ever downloaded any of the apps and am not eager to do so based on following along on the Medallion thread. Luckily, my mom has had no interruption in being able to log into her account (she had downloaded a prior iteration of the app, which I suspect may be relevant based on reading this thread). I have been able to keep an eye on my booking through the booking number she gave me (and I've since received an airfare advertisement that includes the new booking number, but I have not yet received a booking confirmation reflecting the revision to the sailing). I am organizing the travels for our group (and the date adjustment created a lot of logistical work), so it has been somewhat frustrating. It's good to know they are working on it, but I sympathize with people who need access to their account for information that is not connected to a booking number. Now that I have the new booking number, I can access both bookings through the workaround, but I would not have known the new booking number without someone having access to the main account. I have a suggestion: download the MedallionClass app using your booking number to get in to it. Leave it alone. Check back on app tomorrow. this is exactly what I did to get into my account. the website still has me blocked out, so I am not resetting password anymore. Eventually the website should be working. choose the same ID and password for app as you did for personalizer on website. you are right, this is for those with a booking number. Good luck. ignore my suggestion if it is not for you. 1 1 Link to comment Share on other sites More sharing options...
Cinerama Posted May 26, 2021 #359 Share Posted May 26, 2021 On the laptop I get "Your Account is Missing Some Information". I enter that info and it says "Registration is successful. Logging you in..." and it's stuck there. Link to comment Share on other sites More sharing options...
dog Posted May 26, 2021 #360 Share Posted May 26, 2021 8 minutes ago, Cinerama said: On the laptop I get "Your Account is Missing Some Information". I enter that info and it says "Registration is successful. Logging you in..." and it's stuck there. Same. I started getting that on website after I got app working. I am not filling in anymore forms or resetting passwords on the website/ laptop. Giving it time to fix. 1 Link to comment Share on other sites More sharing options...
Cinerama Posted May 26, 2021 #361 Share Posted May 26, 2021 Working OK now. I had to register on the phone app. Works fine on the laptop too. 1 1 Link to comment Share on other sites More sharing options...
racj846 Posted May 26, 2021 #362 Share Posted May 26, 2021 (edited) I am getting the "Missing Info' message too, but at least my sign in is now working with my original password. Can access any booking directly thru the alternate sign in method and all my info seems to be there for my 4 bookings. Reluctant to fill in missing info since there have been some reports of that resulting in a new Circle number being assigned, which would not be helpful. On a related note I am one of those who puts their cell phone/tablet away when on a cruise other than to check emails once a day. As such I have no use for the medallion app but just happy to have the medallion get me on and off the ship, open the cabin door and purchase items as neccessary!! To be clear I have not loaded the app on either device. Edited May 26, 2021 by racj846 1 Link to comment Share on other sites More sharing options...
CruisinFinsUp Posted May 26, 2021 #363 Share Posted May 26, 2021 Is anyone else still having issues logging into Princess.com? I tried today for the first time in a couple months, and got the "looks like your account is locked" message I don't want to change passwords ... AGAIN.... (4 family members ..... 4 accounts) Any hope for it fixing itself or do I have to change everyone's password as the only fix? Thanks! Link to comment Share on other sites More sharing options...
voljeep Posted May 26, 2021 #364 Share Posted May 26, 2021 reset password back to your original password before you started resetting your password(s) 2 Link to comment Share on other sites More sharing options...
XLVIII Posted May 26, 2021 #365 Share Posted May 26, 2021 Long thread on this already. Check out "Princess Login Issues" 1 Link to comment Share on other sites More sharing options...
rabin1 Posted May 26, 2021 #366 Share Posted May 26, 2021 My PCP emailed me yesterday and said if I tried to do anything on line & couldn't wait a day or two they are having some issues with the web sites Kathy Link to comment Share on other sites More sharing options...
cheese please Posted May 26, 2021 #367 Share Posted May 26, 2021 Try first logging out of the then logging into the Medallion App on your phone. Then use the same log in that you used with Medallion to log into Princess. This worked for me after several other head banging tries. I think that Princess decided to link our accounts between our web and Medallion app log in to one log in. But for got to tell us. Link to comment Share on other sites More sharing options...
cheese please Posted May 26, 2021 #368 Share Posted May 26, 2021 I just did this and it worked. Cinerama and Cruzinnana47 thanks for the clue. First log out of the then log into the Medallion App on your phone. Then use the same log in that you used with Medallion to log into Princess. This worked for me after several other head banging tries. I think that Princess decided to link our accounts between our web and Medallion app log in to one log in. But for got to tell us. DUH! Link to comment Share on other sites More sharing options...
JF - retired RRT Posted May 26, 2021 #369 Share Posted May 26, 2021 (edited) 15 hours ago, Cruzinnana47 said: Think you're onto something...went through the same thing today as others have posted. Couldn't use my usual password for the website---tried many times---then changed my password to the same as I have on the Medallion app.....and VOILA! Guess that may have been Princess' MO all along....and here's the message that popped up on my screen when I successfully signed in with my "new password" on the Princess website: Good News! You can now use this account for both Princess.com and the MedallionClass™ app. Continue Learn more about Princess MedallionClass™ Guess that may have been Princess' MO all along... Would've been nice for Princess to tell us this to save a lot of aggravation and time. That's great...if you have a Medallion account. I don't. Never been on a Medallion cruise yet. Can't get the Medallion app on my phone, anyway...it's too old. I'm going to upgrade, but not just yet. Edited May 26, 2021 by JF - retired RRT 1 Link to comment Share on other sites More sharing options...
JF - retired RRT Posted May 26, 2021 #370 Share Posted May 26, 2021 5 hours ago, Cinerama said: On the laptop I get "Your Account is Missing Some Information". I enter that info and it says "Registration is successful. Logging you in..." and it's stuck there. I got that one and foolishly thought all I had to do was enter the requested info. Be glad that it got stuck for you. When I completed the "missing" info, I got a new and empty Captain's Circle account. For those who are tempted...DON'T DO IT!! 2 Link to comment Share on other sites More sharing options...
maggie777 Posted May 26, 2021 #371 Share Posted May 26, 2021 22 minutes ago, JF - retired RRT said: I got that one and foolishly thought all I had to do was enter the requested info. Be glad that it got stuck for you. When I completed the "missing" info, I got a new and empty Captain's Circle account. For those who are tempted...DON'T DO IT!! Thanks for the timely advice Link to comment Share on other sites More sharing options...
galelynn Posted May 26, 2021 #372 Share Posted May 26, 2021 6 hours ago, Cinerama said: On the laptop I get "Your Account is Missing Some Information". I enter that info and it says "Registration is successful. Logging you in..." and it's stuck there. Same thing happened to me! Link to comment Share on other sites More sharing options...
Esprit Posted May 26, 2021 #373 Share Posted May 26, 2021 (edited) I got logged in and it said my profile details were missing. I skipped that and went into already booked using my cruise reference for mynew cruise following the Enchanted Princess cancellation two weeks ago. I could also still view my cancelled cruise details via its reference number. The only thing missing was the final balance I paid 24 hours before it got cancelled. Not concerned though as I know it will moved against the replacement cruise in due course. A very nice helpful lady at Princess confirmed this over the phone today and is looking into why all my Goodwill OBC. $600 hadn’t gone over. There was just $200 instead! Edited May 26, 2021 by Esprit 1 Link to comment Share on other sites More sharing options...
kywildcatfanone Posted May 26, 2021 #374 Share Posted May 26, 2021 7 hours ago, Cinerama said: On the laptop I get "Your Account is Missing Some Information". I enter that info and it says "Registration is successful. Logging you in..." and it's stuck there. Same. I called because the login ID on that screen is an email I don't have access to anymore. They told me to wait a couple of days and try again. They are merging this with the Medallion accounts. Link to comment Share on other sites More sharing options...
ready2cruzagain Posted May 26, 2021 #375 Share Posted May 26, 2021 Yay! I was able to log in on my laptop just now! 2 Link to comment Share on other sites More sharing options...
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